Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
40
36
35
30
30
25
20
20
15 14
10
0
Less than 6 Months Less than 1 Year Less than 2 Years More than 2 Years
INTERPRETATION :-
From the above graph it is clear that majority of the respondents are part of Organization from
last one year i.e. 37%; 29% of the respondents are part of Organization from last more than 2
years; 20% respondents from 6 months and remaining 14% respondents are part of Organization
for last two years.
2) What are reasons that attract you to be a customer of the Organization?
Image 12 25%
Services 27 45%
All of above 3 5%
Total 50 100%
50
45
45
40
35
30
25 25
25
20
15
10
5
5
0
Image Extra Services Services All of Above
INTERPRETATION :-
From the above graph it is clear that majority of the respondents i.e. 45% are become part
of Organization because of its services; 25% because of its image; 25% because of its extra
services and rest because of all the three factors.
3) Are you aware of the different services offered by ASK Consultancy ?
Yes 45 90%
No 5 10%
10
Yes
No
90
INTERPRETATION :-
From the above graph it is clear that majority of the respondents are aware of products
and services offered by ASK Consultancy i.e. 91% and 9% respondents are not aware of services
offered by ASK Consultancy.
7) Do you know about the Extra services being provided by the bank?
Yes 35 70%
No 15 30%
Total 50 100%
30
Yes
No
70
INTERPRETATION :-
From the above graph it is clear that 70% of the respondents are known about the
innovative services and the rest is unknown about it.
9) What is your perception about the service of the bank?
Good 17 35%
Average 28 55%
Poor 5 10%
Total 50 100%
10
35
Good
Average
Poor
55
INTERPRETATION :-
From the above graph it is clear that 35% of the respondents found the service of HDFC
Bank good, 55% found it average and 10% found it poor.
10) Are you satisfied with the dealing of the bank officials?
Yes 15 30%
No 12 25%
Total 50 100%
30
Yes
45
No
To Some Extent
25
INTERPRETATION :-
From the above graph it is clear that 30% of the respondents are satisfied with the dealing
of the bank officials, 45% are not fully satisfied and 25% are dissatisfied.
11) Any problem you are facing regarding the bank?
Timeliness 78 78%
Infrastructure 10 10%
Others 0 0%
Total 50 100%
10
12
Time Liness
Customer Relationship
Infrastructure
Other
78
INTERPRETATION :-
From the above graph it is clear that 78% of the respondent facing the problem of
timeliness, 12% customer relationship and 10% of infrastructure.
13) How will you rate the HDFC Bank in maintaining good customer relationship?
Good 10 20%
Average 25 50%
Poor 15 30%
Total 50 100%
20
30
Good
Average
Poor
50
INTERPRETATION :-
From the above graph it is clear that 20% of the respondents said HDFC Bank is good in
maintaining customer relationship, 50% said it is average and rest 30% said it is poor in the
maintenance.