ELC3203

Adjustment Letter

Colliers Estate Management Limited

22 First Street
Ma On Shan

6 February 2009

Ms Ma
Richland Court
Ma On Shan

Dear Ms Ma

Re: Matters at Richland Court

We are sorry to learn from your letter of 3 February 2009 that our new rubbish
disposal system has caused you inconvenience. After receiving your letter, we
promptly investigated the issue.

With regard to the locking system of the refuse room, we regret that you were
compelled to keep your refuse until the end of the holiday. This incident is
entirely due to our underestimation of possible problems. I am sure that you
will be pleased to know that in the near future we will install a digital lock code
system on the refuse doors, thereby averting the need for keys.

This new system will hopefully also respond to your second concern regarding
a possible security risk. By changing the door code frequently the building
should remain secure.

So far as consultation on changes, we feel there is a need for our residents to

participate more in our estate management. Our company will therefore
ensure closer contacts with Richland Court’s Residents’ by publishing a
quarterly newsletter containing information about anticipated changes.

On our management staff services, your comments caused us a great deal of

concern. We believe that it was caused by the use of temporary staff during
the holiday, and as we have changed the employment agency which we use,
we believe that such problems will not occur again.

We are always very willing to listen to comments from our residents and make
improvements to our services. If you have any more observations that you
would like to make, please do not hesitate to contact me on 2878 3300.

Yours sincerely,

J. Wong
Jan Wong
Estate Officer