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Karl Henderson was tasked with developing a new network security product with a team of 6 employees from across the company's global locations. This posed a challenge due to different time zones making communication difficult. The recommended solution was to divide the team into two subgroups based on time zone, with Henderson and another manager each overseeing a subgroup. The subgroups would communicate regularly and the full team would meet every couple weeks via video conference to balance collaboration with respecting different work schedules.
Karl Henderson was tasked with developing a new network security product with a team of 6 employees from across the company's global locations. This posed a challenge due to different time zones making communication difficult. The recommended solution was to divide the team into two subgroups based on time zone, with Henderson and another manager each overseeing a subgroup. The subgroups would communicate regularly and the full team would meet every couple weeks via video conference to balance collaboration with respecting different work schedules.
Karl Henderson was tasked with developing a new network security product with a team of 6 employees from across the company's global locations. This posed a challenge due to different time zones making communication difficult. The recommended solution was to divide the team into two subgroups based on time zone, with Henderson and another manager each overseeing a subgroup. The subgroups would communicate regularly and the full team would meet every couple weeks via video conference to balance collaboration with respecting different work schedules.
Due Date: 10/13/17 A. Introduction and Summary Karl Henderson works at Metrionic Systems, a Santa Clara, California-based provider of networking solutions. He has recently reached his fifth-year anniversary with the company, and had received numerous awards for his performance as Senior Manager, in which he managed various cross-functional teams. In the past, Henderson’s work ranged from managing the designing of low-end routers to post-production testing on fabricated chips. However, with an increased threat of companies being hacked into, companies were seeking advanced security devices that could prevent any further attacks. Due to the success of Henderson’s work, he was bestowed the task of developing a “next generation” network-security product with fellow coworkers from across the globe. The selection process for these coworkers involved the VP of the company seeking 6 successful employees with a specific skill set to aid in the development in this new product. However, Metrionic is an international company, with stores in every major city in the world, so successful workers were not hard to come by. Henderson was eventually sent a list of the six employees he’d be working with; Chris Haines is a Hardware Engineer that has worked with Henderson in the past and has coding experience. Jules Shelford is an Associate Director of Marketing in London that has researched extensively the competitive landscape and customer needs. Vikram Malhotra is a Senior Manager based out of Bangalore, India, and has extensive experience in managing teams. Sarah McGraw is a Hardware Engineer based in Sydney Australia, and has three years of experience in designing network-security devices. Charles Kiew is the Manufacturing Head of Crystal Fabrication Labs in Taiwan, and has produced fabricated good-quality chips at lower cost in the past with Metrionic Systems. Lastly, Diago Silva is the Marketing Head at GB Systems in Brazil, and has been the preferred vendor for Metrionic due to their state-of-the-art technology and expert engineers who understand Metrionic systems. B. Statement of the Problem a. Team members are in different time zones, making it more difficult to communicate. i. Symptoms 1. In different regions 2. Difficulty to communicate 3. Difficulty planning meetings and deadlines ii. Root Causes 1. Henderson’s has no international experience as a manager 2. Most of these employees have never worked together, so working together virtually may be more difficult than ever 3. There may be a language or accent barrier as well, as these workers of from different parts of the world iii. The decision facing Henderson is how to ensure the team’s success in manufacturing the product while overcoming communication and time zone differences. C. Decision Criteria and Alterative Solutions a. A solution is effective if it establishes clear communication among members of the group while successfully completing the task of developing the “next generation” network-security product. b. Alternative Solutions i. Henderson meets via video conferencing site with his group each week, even if one or more of his members may be meeting at a poor time (well into the night) ii. Henderson meets once a month in person to discuss where they are and where they need to be in the future, and communicate small things via conference call. iii. Divvy up into teams based on time zones, and only do a major video conference no less than once every couple weeks. D. Recommended Solution a. Henderson should divvy up into two teams, with Vikram Malhotra (the other Senior Manager) in charge of managing and meeting with Charles Kiew and Sarah McGraw, as their time zones are closest to each other and they have related roles (designing and fabricating), while Henderson oversees managing Chris Haines, Jules Shelford, and Diago Silva (Silva and Jules and both Marketing, while Haines and Henderson have worked together before and are in the same city). A meeting between all members of the group would still be conducted, but it would happen no less than bi monthly. This system would allow for appropriate conference hours for all members, and would allow for workers with similar roles to work side by side. Conference calls between members would still occur, just not on a planned basis, and would occur between only a select few of the members. Henderson and Vikram would also remain in constant contact with each other in order to stay on the same page as each other. One con that is a possibility of this system is the potential for poor chemistry among each group, however this solution has the best chance of providing success for the group while respecting each other’s non-work hours.