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Project “Toyo Group of Industries”

Submitted By:
M. Tayeb Waheed BB17224
Hassan BB17241
Uzair Asif BB17223
Soban Anjum BB17221

Submitted To:
Dr. Naveed Iqbal Chaudhry

Course Name:
“Introduction to HRM”

Class/Section:
BBA-2 (Section A) Afternoon

Department:
IBA
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Contents
Executive Summary and History 04
HR Planning 07
Recruitment 07
Selection 09
De-Recruitment 10
Training and Development 10
Career Development 11
Performance Management 12
Compensation 12
Recommendations 13
Conclusion 13
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We starts our this project with the name of Allah who is most beneficent and who born
us with the clot of blood and who gives us the ability, talent and potential to
accomplish this task, and also gave us to make a command to this subject without
Allah’s permission it’s impossible.
Then we thank our parents who pay for our education, our necessities, our needs, and our
teachers specially our more worthy and respectable teacher Dr. Naveed Iqbal Chaudhry
who taught us this subject and helped us during the whole semester. We want to thank Dr.
Naveed Iqbal who shared with us his valuable experience of Human Resource
Management. Then we are grateful to the management of TOYO Company, especially
MR. Khawaja Zeeshan (The HR and Corporate Manager of TOYO Company) who fully
cooperated with us and provided us the required information.
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Executive Summary & History

Toyo group of industries was set up in Gujranwala as a latest manufacturing unit of
plastic furniture in 1995. It started its operations with manufacturing of plastic
furniture. The company has specialty on the manufacturing of plastic furniture like
chairs and tables at its initial stage. From 1995 to 1999, Toyo Group of industries
was working together but in 2000, one member of Toyo was separated and appeared
as its competitor in the market with the brand name of “BOSS”. TOYO simply took
it as a challenge and accepted it with an open heart and faced the initial difficulties.

It is a pioneering achievement of Mr. Chaudhry Iftikhar Ahmad ,the founder and

lifetime chairman of the Company that his determined efforts finally crowned with
success .The TOYO project not took off under his dynamic policies but also
registered a phase of rapid growth and expansion ,capturing a major part in the
country’s market’s. President’s slogan is, “No compromise on quality”. So, Plastic
products today are not only identical with ‘Top Quality’ products but also an
identification symbol for Toyo Group of Industries Ltd.

Self dependently, a modern automatic Japanese Plant was installed in 2003. At this
plant company manufactures high quality washing machines under brand name of
Toyo Washing Machines (Single and Double). In 2004, Company introduces Toyo
Motor Bike and in 2007-08, it introduces TOYO Fans. The company continually
introduces new products. The remote controlled Air Coolers, Geysers and Water
Dispensers are the recent examples. These brands have captured a major share of
market. The company has now its own facilities for accurate testing on the most
modern and sensitive testing equipment. Every product of TOYO Industries is
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subjected to the most rigid tests and leaves the factory only when it is passed by the
experts.

True to the Company’s progressive business philosophy, Ch. Amman Ullah, the
Managing Director of TOYO Industries always lookouts for world’s latest
technologies to adopt and apply in the production of TOYO products. As a result of
its innovative, excellence and ever going technologies, TOYO remains the No.1
choice both at home and abroad including the Middle East. In the year 2008, TOYO
Group of Industries achieved the “Brand of the year Award” due to its high quality
manufacturing products.

Toyo Group
“Company Profile”
Toyo Group of Industries
CHAUDHRY ENGINEERING COMPANY (PVT), LIMITED

FINE INTERNATIONAL PLASTIC FURNITURE (PVT), LIMITED CONCERTO

ENGINEERING COMPANY (PVT), LIMITED

HEAD office:
Address: Small Industrial Estate No.2, Near Khiali Bypass, Gujranwala, Pakistan

Landmarks: G.T Road, Small Industrial Estate No.2, Wapda Town, Gujranwala.

S.I.E # 2 Gujranwala, Pakistan

Phone: +92-55-4285053-54

Fax: +92-55-4283810

E-mail: toyoplastic@hotmail.com & info@toyoplastic.com.pk

Website: www.toyoplastic.com.pk

U.A.N: +92-55-111-805-805
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Corporate Office:
97-Main Feroz Pur Road Ichra, Lahore

Phone: +92-42-37502009

Fax: +92-42-37502009

Online Support: hyder@toyoplastic.com.pk

Total Number of Employees:

Head Office 01
Distribution Center All big cities of Pakistan
Employees 600 Including Managers

Vision
“Constantly improving the skills of organization’s members to become
the market leader in every of our product, locally and regionally”.

Mission
“To continue to distinguish ourselves as the premier source for
manufacturing unique and high quality products and the very best
professional services”.
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HR Planning

TOYO Group of Industries being a National Brand provides its products in all the big
cities of country and has its distribution centers in almost all the big and commercial
and industrial cities of Pakistan. Toyo has an HR department and HR Manager but
the company is not that big like the other international and multi-national companies
therefore its HR department is not that big or functional as compared to others. As
they are increasing their production day by day and exporting their products to some
countries in Middle East they work on HR Planning which technically is called
Need Analysis for the upcoming year. As the machines there require 1 foreman per
each and 3-4 workers (helpers) alongside him they usually follow the process of
Ratio Analysis. As they mostly receive big orders from their clients so they don’t
have to include them in the analysis. They have a set target for which they require
employees and workers. They hire 40-50 new employees every year. According to
the HR manager of TOYO the no. of employees increases 5%-10% on an average
annually.

Recruitment

The Employees in TOYO Group of Industries are not usually fired or resign from the
company the employees, staff and managers working there are mostly working here
for 18-20 years therefore , there is hardly any chance of internal recruitment in which
we can say as promotion of the junior employees to the employees to the higher
positions but when any employee from higher positions retires or is fired by the
company when found guilty of corruption then internal recruitment takes place and
the usually prefers employees from inside as they have been working there and
would require less time for knowing all the work an having an command over it.
Then there is an another scenario when due to its expansion, the no. of managers and
employees increases then they have to hire new employees and for this purpose the
Operation manager(line manager) sends an HR requisition letter to the HR Manager,
as TOYO isn’t a too big and the HR Manager know the Job Descriptions and Job
Specification but still he asks the Operation manager for the details about the vacant
position and the educational and skills requirements and for it along with the required
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experience for the job, Then he gives job ads in local and national edition of
newspapers with JD1 & JS2 of that positioned mentioned in the ads. He also posts or
submits ads for that position on online websites. Moreover, TOYO Group of
Industries has written letters to many educational institutes of the city for the freshly
qualified talented MBA students. So when the educational institutes recommend their
students to TOYO they call them for interview. After posting ads, the company
receives the applications from the candidates and then the application of each
candidate is checked whether he/she meet’s the educational and skill requirements
for the job along with experience requirement. After this the eligible candidates are
called for the interview.

Strengths
 TOYO provides a lifelong opportunity for learning at TOYO.
 They use the HR techniques for hiring.
 They recruit employees through professional and consistent way.
 In TOYO they surely see qualification but they prefer a person with required
skills, aptitude, experience and qualification.

Weaknesses
 At the time of recruitment the most suitable and appropriate employee is not
available.
 Recruitment continues in the full year.
 Fresh Graduates are less preferred for the job.
 Online recruitment made some problems that a large no. of people who don’t
even meet the basic requirements of the job apply for the vacant position.
 External recruitment is costly.

Suggestions
1
Job Description
2
Job Specification
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 Company should recruit employees through job fairs.

 Company should mainly focus on external recruitment.
 When company recruits new employees personal biasedness should be
avoided.

Selection

In TOYO Group of Companies after screening out the candidates who meet the
requirements of job there is an interview held with the HR manager and the operation
managers(line manager) who asks them questions about their qualification, skills and
experience. As there are a number of applicants applying for the job HR manager
tries his best to reject as many as he could himself but they are asked to wait because
then the selected candidates have another interview with Chairman Mr. Chaudhry
Iftikhar Ahmad who himself examines each of the applicant and selects the one he
finds the best. Sometimes, the situation is that much difficult that none of the
applicants selected by the HR manager becomes unable to prove himself the best
suitable candidate for the job. Then the applicants rejected by HR are called for an
interview with Chairman he selects the one among those candidates who is suitable
for the job. And if again he doesn’t find any suitable candidate then he advises the
HR manager to give job ads in the newspaper etc. and repeat the recruitment process
from the start. And when a candidate is selected by the Chairman, then the selected
candidate is offered a job letter by the company.

Strengths
 TOYO uses panel interview which saves time for the interviewers.
 TOYO Company uses situational, behavioral, job related and stress questions
in their interviews.
 In addition they ask competency questions.
 TOYO Company has experienced interviewers.
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Weaknesses
 The process of selection of TOYO is no doubt is very clear and useful but
there are some weaknesses in it.
 Some interviewers select the candidate with biasedness because of their
personal relationships with the candidate like caste etc.
 Interviewers some time selects the candidate which is not eligible because
of strong reference.

Suggestion
 Company selection process should have main focus on the behavior of the
selected candidate.

De-recruitment

There are hardly any cases of de-recruitment in TOYO Group of Industries because
the employees there are hardworking and loyal to the company but there have been
some rare cases when the company de-recruited its employees when they were found
guilty of corruption and some employees were de-recruited because of their
irregularity at the company which is an positive aspect and gives a message to other
employees not to involve in such activities or it would lead to their de-recruitment.

Training and Development

TOYO being a small company as compared to other international and multi-national

companies trains its newly hired employees but the training and development system
there is very simple and short than those of other big companies. The production
manager and the other staff of the department are advised to help and supervise the
new employee moreover, the HR manager is asked to regularly visit the new
employees and guide them. The Chairman himself pays visits to the workplace and
give guidelines to the new employees. The new employee is trained and developed
foe the position in duration of almost 1 month.
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Strengths
 The employees after getting trained become of utilizing their skills.
 Training can increase the output.

Weaknesses
 The factor of favoritism affects the performance of certain employees.
 Technology to support, enhance, and expand employee development is
lacking.
 TOYO doesn’t organizes any workshop for training and developing its
employees
 They do not train the employee that good which he can become.

Suggestion
 The employee should participate in all the activities of the department this well
help him in widening his experience.

Career Development

In TOYO Group of Industries the employees there have work in a close relationship
with other employees and their seniors in their departments like Finance Manager,
HR Manager, Production Manager, Sales Manager and Marketing Manager. All the
managers have been given the instructions to tell their juniors about their duties,
responsibilities and guide them how to get out of some tough situations faced in their
work by giving examples of their own career of that job. This helps the juniors to
learn a lot and when they get promotion they would be ready for that particular
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position and it would take only a little time by the employee to have full command
on the duties of that job.

Performance Management

As TOYO Group of Industries is a small company, so the performance management

(performance appraisal) is less complicated and doesn’t require much time. HR
manager, Finance manager and Marketing manager visit their departments regularly
for checking either there is a complain of corruption or negligence in the
departments. If they receive such complains then they take direct and strict actions
against the employee/s involved in it, which might ultimately lead to de-recruitment.
Moreover, the Chairman also visits the departments and is strict regarding the rules
and ethics of workplace. Corruption and Irregularity are the main things which aren’t
compromised or forbidden in TOYO Group of Industries.

Compensation

Developing an effective and appropriate compensation system is an important part of

the HRM department. TOYO Group of Industries attracts and retains the competent
employees who help them in meeting the desired goals and mission. They grant
specific incentive over salaries to their employees. Some bonuses are also provided
to employees at some special events like Eid Bonus etc. A specific amount of money
is also granted to the persons for the marriage of their children. The company also
provides scholarships to its employees for meeting the educational expenses of their
children.

Toyo has got their employees registered with government and they have been
provided with social security card through which the employees and their family can
get free of cost medical facilities from Social Security Hospital and its branches in
the form of dispensaries. Moreover, their children can get free education from
Workers Welfare School branches in People’s Colony and Gulshan Colony.
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Recommendations
 They should develop such system in their HR department that no ethical issues
can be raised.
 The employees should participate in all the activities of the department.
 They should plan such a way that when they need there is a need of
recruitment, there is a proper candidate available.
 The factor of favoritism should be eliminated from the department of HR.
 They should hold meetings of HR department frequently for eliminating any
misunderstandings.

Conclusion
Human Resource Management is a key function in an organization. Having a flexible
workforce with rights skills and qualifications means that a business is better able to
respond and adaptive to the changes in the market. Taking an innovative approach to
recruitment and selection ensures that a business recruits and selects the right
candidates who can grow and develop with the business. To the date the TOYO’s
HRM process has been working greatly for the company because of its small size and
the company has strengthened its root in the market but they still need to innovate in
their HRM process specially in recruitment, selection and training as they are
growing day by day and to achieve their goals and become the national as well as
global leader in its product range.