INDEX

MINIMUM REQUIREMENTS FOR STAR RATING OF TOURIST 4. SERVICES 19 - 23

ACCOMMODATION PREMISES 4.1 Food and Beverage Services
4.2 Front Desk Service
1. QUALITATIVE AND AESTHETIC REQUIREMENTS 4 4.2.1 Safety Deposit Box
4.2.2 Left-Luggage Facilities
2. COMMON AREAS 5 - 12 4.2.3 Foreign Exchange
2.1 Reception Area (hall, lounge, lobby, 4.2.4 Business Centre
main entrance, facilities for the disable (OKU)) 4.2.5 Internet Access Services
2.2 Bar 4.2.6 Credit Card Facilities
2.3 Fine Dining Room / Restaurant / Breakfast Room 4.2.7 Tourism Service
2.4 Banquet / Conference Hall 4.3 Shopping Arcade
2.5 Restaurants 4.4 Laundry & Valet Service
2.6 Outdoor Area / Indoor Area 4.5 Medical Service
2.7 Entertainment / Recreation / Sports 4.6 First Aid Facilities
2.8 Sanitary Installation for Common Areas
2.8.1 Public Toilets for the Disabled (OKU)
2.9 Dustbins 5. SAFETY STANDARDS AND HYGIENE 24 - 25
2.10 Thermal Conditions for Common Areas 5.1 Fire, Electricity and Other Safety Facilities, Security
2.11 Public Telephone 5.2 Emergency Power Supply
2.12 Lifts 5.3 Kitchen
2.13 Corridors 5.4 Separate Compartment
2.14 Corridors Precautions 5.5 Food Protection
5.6 Refuse
5.7 Insect and Vermin Protection
3. BEDROOM REQUIREMENTS 12 - 18
3.1 Minimum Size of Bedrooms 6. STAFF 26 - 27
3.2 Bedroom Furniture and Fittings 6.1 Number of Staff
3.3 Electrical Equipment 6.2 Employment
3.4 Bedroom Windows 6.3 Qualification of The Staff
3.5 Bedroom Doors 6.3.1 General Qualification
3.6 Thermal Conditions in Bedrooms, Ventilation 6.3.2 Language
3.7 Ventilation in Rooms 6.3.3 Mode of Greeting
3.8 Bedrooms Communication System 6.4 Staff Uniform
3.9 Audio - Visual Installations in All Categories 6.5 Medical Examination
3.10 Drinking Water in Bedrooms 6.6 Staff Facilities
3.11 Information Materials in Bedrooms 6.6.1 Sanitary Installations
3.12 Stationery in Bedrooms 6.6.2 Rest Area & Changing Rooms
3.13 Sound - Proofing for Bedrooms 6.6.3 Staff Canteen
3.14 Suite 6.7 Surau
3.15 Sanitary Installation for Bedrooms 6.8 Staff Training (HRDF)
3.16 Water Hose
3.17 Bed Linens, Towels 7. MANAGEMENT 27
3.18 Room for the Disabled (OKU)
8. MINIMUM ROOM RATES 27
INDEX 3.4 Restaurant
3.5 Outdoor Area / Indoor Area
MINIMUM REQUIREMENTS FOR STAR RATING OF 3.6 Entertainment / Recreation / Sports
APARTMENT HOTEL 3.7 Sanitary Installation for Common Areas
3.7.1 Public Toilets for the Disabled (OKU)
1. APARTMENT REQUIREMENTS 31 - 35 3.8 Dustbins
1.1 Minimum Size of Apartment Unit 3.9 Thermal Conditions for Common Areas
1.2 Apartment Furniture and Fittings 3.10 Public Telephone
(a) Built In Kitchen / Cooking Facilities 3.11 Lifts
1.3 Electrical Equipment 3.12 Corridors
1.4 Bedroom Windows 3.13 Corridors Precautions
1.5 Main Entrance
1.6 Thermal Conditions and Ventilation in Apartment Unit
1.7 Ventilation in Rooms 4. QUALITATIVE AND AESTHETIC REQUIREMENTS 44
1.8 Apartment Communication System
1.9 Audio - Visual Installations in Bedrooms 5. SAFETY STANDARDS AND HYGIENE 45 - 46
1.10 Drinking Water in Bedrooms 5.1 Fire Electricity and Other Safety Facilities
1.11 Information Materials in Bedrooms 5.2 Emergency Power Supply
1.12 Stationery in Bedrooms 5.3 Kitchen
1.13 Sound - Proofing for Bedrooms 5.4 Food Storage
1.14 Sanitary Installation for Bedrooms in Apartment Unit 5.4.1 Refrigeration
1.15 Water Hose 5.4.2 Separate Compartments
1.16 Bed Linens, Towels Quality 5.5 Food Protection
1.17 Room for the Disabled (OKU) 5.6 Refuse
5.7 Insect and Vermin Protection
2. SERVICES 36 - 38
2.1 Food and Beverage Service
2.2 Housekeeping Services 6. STAFF 47
2.3 Front Desk Services 6.1 Number of Staff
2.3.1 Safety Deposit Box 6.2 Qualification of the Staff
2.3.2 Left Luggage Facilities 6.2.1 General Qualification
2.3.3 Foreign Exchange 6.2.2 Language
2.3.4 Business Centre 6.2.3 Mode of Greeting
2.3.5 Credit Card Facilities 6.3 Staff Uniform
2.3.6 Tourism Service 6.4 Medical Examination of Staff
2.4 Laundry & Valet Service 6.5 Staff Facilities
2.5 Medical Service 6.5.1 Sanitary Installations
2.6 First Aid Facilities 6.5.2 Rest Area & Changing Rooms
6.6 Surau and Kiblat Signs
6.7 Staff Training (HRDF)
3. COMMON AREAS 38 - 43
3.1 Reception area (hall, lounge, lobby
main entrance, facilities for the disabled (OKU))
3.2 Bar
3.3 Dining Room / Restaurant / Breakfast Room /
Residents Lounge
INDEX

MINIMUM REQUIREMENTS FOR ORCHID RATING OF TOURIST E. STAFF 57

ACCOMMODATION PREMISES E.1 Mode of Greeting
E.2 Language
PAGE E.3 Number of Staff
A. CLEANLINES AND HYGIENE STANDARD 51 - 52 E.4 Citizenship
A.1 Dustbins E.5 Quality of Staff
A.2 Sanitary Installation / Toilet
A.3 Health Awareness Message
A.4 Kitchen
A.5 Refuse
A.6 Insect and Vermin Protection

B. BUILDING SAFETY AND GUEST SECURITY 53

B.1 Corridors
B.2 Fire Security and Safety Facilities
B.3 Emergency Power Supply

C. FACILITIES AND SERVICES 54

C.1 Reception Area
C.2 Public Toilet
C.3 Thermal Conditions for Common Areas
C.4 Public Telephone
C.5 Lifts / Elevators
C.6 Front Desk Services
C.7 Taxi Service
C.8 Tourism Information
C.9 First Aid Facilities

D. BEDROOM REQUIREMENTS 55 - 57
D.1 Minimum Size of Bedrooms
D.2 Non – Smoking Room
D.3 Bedroom Furniture
D.4 Bed Linens, Towels
D.5 Bedroom Windows
D.6 Bedroom Doors
D.7 Sound - Proofing for Bedrooms
D.8 Thermal Conditions in Bedrooms
D.9 Bedrooms Communication
D.10 Drinking Water in Bedrooms
D.11 Information MaterialS in Bedrooms
D.12 Kiblat Sign in Bedrooms
Green Hotel

Green Hotel is a hotel which is environmentally-friendly and adopts energy conservation measures.
Apart from the star and orchid classifications, hotels that scores high in criteria related to environment
conservation can also be rated as ‘Green Hotel’. The criteria is adopted from the ASEAN Green Hotel
Standards.

ASEAN Green Hotel Award

At the ASEAN level, ‘ASEAN Green Hotel Award’ was introduced in the year 2008. It is a recognition
given to hotels which fulfills the standards agreed upon by the ASEAN National Tourism Organizations.
Each ASEAN Member States are to nominate hotels that meets the standards to be conferred the
ASEAN Green Hotel Award. Awarded hotels are encouraged to continuously practice and fulfill the
required criteria in order to retain the award.

i
 ‘Green Hotel’ Grading Scheme for Hotel and Apartment Hotel

Criteria Requirement Max. Point

1 The use of local and environmentally friendly products for hotel operations e.g. Handicraft 10
2.1 Green / Environment Awareness Message – Posters / pamphlets on environmental awareness to be displayed.
10
Smoking area(s) to be made available.
2.3 Recyclable material placemat (of suitable quality of material) where possible. 10
2.6 Hoteliers are encouraged to implement Gray Water Policy
10
-Recycling waste water from the kitchen, bathrooms sinks and showers / tubs, laundry sinks and tubs, and washing machines
(clothes and dish) where only non-polluting, biodegradable soaps are used. Using it to water gardens and landscaping
2.7 Creation of activities in promoting culture, traditional performance and local ways of life are to be encouraged

Local artists are to be given priority to perform in the hotel 10

Encourage the practice of noise control program

Should be clean & in good running order, have washing facilities with water saving technique
2.8
The use of press (water-saving) water hose

Sufficient supply of toilet paper (made from recycled material), clean towels and hot air drier.
10
Public toilets should be labeled according to gender

Advisable to use bio-degradable Liquid dispenser shampoo

Sanitary paper towel disposal facility.

2.9 Use of separate waste bins (brown / blue / orange) for recycling purposes (Glass / paper / plastic / aluminum) 10
2.10 Regular monitoring and maintenance to ensure the air quality 10
2.12 Encourage to have Smart Elevators / Lift (Energy-saving) 10
3.2 Beds with clean linen, blankets, clean pillows and mattresses; (to be changed upon request – for the same guest(s))

Encourage to provide a special waste with different colors and different labels for recycling purposes, and separate waste bins
10
with labels for recycling purposes

Fridge (Local brand product / food and beverages) to be made available;

ii
Criteria Requirement Max. Point
3.3 Use energy - saving equipments or appliances 10
3.6 Regular monitoring and maintenance of air conditioning system to ensure the quality of air 10
3.12 Writing materials to be provided (use of recycled materials) 10
3.16 Used of water saving technique – e.g. sensor water hose / press water hose 10
3.17 Encourage the practice of Sheet and Towel Reuse Programme 10
4.1 Local brand food and beverages to be provided. Local fruits / organic food products to be made available 10
4.2 Encourage transportation arrangements – Shuttle Services using NGV 10
4.4 Discourage use of harsh or harmful-to-people chemicals or cleaning styles – that includes not using perfumed or scented
10
laundry supplies, carpet cleaners, cleaning supplies, or air fresheners.
5.1 Installation of meters / equipments to monitor and control energy consumption 10
5.3 Provision of clear signs for toxic substances

Regular inspection, cleaning and maintenance for storage in order to avoid leakage of toxic gas chemical substances.
10
Food storage should be labeled accordingly.

Green/ Environment Awareness Message - Posters / pamphlets on environmental awareness to be displayed

5.6 The use of separate waste bin for recycle purposes 10
5.7 Encourage to use Environmental Pest System (ECO – Safe System) - botanically based 10

iii
Criteria Requirement Max. Point
6.4 Frontline staff in hotels / resorts should wear clean, comfortable and practical uniforms that reflect designs of the local /
10
Malaysian culture and tradition and requirements of the hotel line with international standards.
6.8 Staff Training – All staff must be sent for continuous hospitality and environmentally awareness management training with
10
certification.
7. Provision of training on Environmental Awareness

Educate both guests & staffs looking at their website about the green actions they take and why those actions are important,
as well as encouraging others to take their own green actions.
10
Encourage to organise monthly campaign on environmental awareness program (waste reduction, reuse, recycling, waste
separation and compositing program)

Donating to charity (sheets, towels, table linens, furniture, carpeting, window coverings, appliances and bedspreads that are
no longer useable or useful to the property. (Corporate social responsibility)

No. of questions: 10 Max point: 30

Calculation: x 100
250

90% and above: ‘Green Hotel’

iv
 ‘Green Hotel’ Grading Scheme for Orchid Rating

Criteria Requirement Max. Point

A1 Use of separate waste bins with labels for recycling at exit centre area. 3
A2 Use bio-degradable liquid soap / shampoo dispenser 3
A3 Green / Environment Awareness Message 3
A5 Use of separate waste bins (brown/blue/orange) for recycling purposes (Glass / paper / plastic / aluminum) 3
A6 Use of ECO – safe or botanically based pesticides 3
B2 Installation of meters / equipment to monitor and control energy consumption. 3
C2 Use of biodegradable liquid soap dispenser at toilet. 3
D3 Provision of the elements of Malaysian Batik and local (Malaysian) decoration 3
D4 Introducing sheets and towel re-use program to reduce usage of water detergent and energy consumption (To be changed
3
upon guest’s request – for the same guest).
E5 Staff Training – All staff must be sent for continuous hospitality and environmental awareness training with certification. 3

No. of questions: 10 Max point: 30

Calculation: x 100
30

90% and above: ‘Green Hotel’

iv
MINIMUM REQUIREMENT FOR
STAR RATING OF HOTEL
(Kelayakan Minimum Untuk Taraf Bintang Hotel)
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

Star Marks
5 9 -10
4 7-8
3 5–6
2 3–4
1 1–2

2
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. OF CALCULATING
NO. CRITERIA MAX. POINTS WEIGHTAGE %
QUESTIONS FORMULA

(____ x 10) =
1. Qualitative and Aesthetic Requirement 2 20 10% 20

(____ x 20) =
2. Common Areas 15 150 20% 150

(____ x 20) =
3. Bedroom Requirement 18 180 20% 180

(____ x 25) =
4. Services 13 130 25% 130

(____ x 10) =
5. Safety Standard and Hygiene 8 80 10% 80

(____ x 15) =
6. Staff 12 120 15% 120

TOTAL :
100

3
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

1. QUALITATIVE AND AESTHETIC REQUIREMENTS Safe, functional. Safe, functional, Safe functional, Safe, functional, Safe, functional,
(The function and aesthetic are based on Standard quality good quality and very good excellent quality highest quality
all equipment i.e. furniture, soft furnishing, and well maintained well maintained quality and well and taste and well and taste and well
decoration and bathroom, sanitary ware and maintained and of maintained maintained
fitting) good taste

NOTE: Safe refers to all the legal requirements

for safety e.g. Certificate of Fitness. Local and Local appropriate Local appropriate
appropriate decoration in decoration in
Function: Use of space, seating, capability,
decoration in common areas common areas
traffic flow, operational needs.
common areas
Colour: Reflection and use of lights,
colour scheme and combination
Local decoration in Local decoration
Aesthetic: Style character emphasis bedrooms in bedrooms
(design feature)

Ambience: To create an aesthetically

pleasing environment and
condition which encourage
a suitable atmosphere
complementary to style of service

The use of local and environmentally friendly products for hotel operations e.g. Handicraft

*Green Hotel: Hotels using energy and other resources in environmentally responsible ways

4
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2. COMMON AREAS 1.Reception are 1.Reception are 1. Well appointed 1. Well appointed 1. Well appointed
with sitting facilities with sitting reception & well & well
2.1 RECEPTION AREA for at least 2 facilities for at hall/ lounge, decorated decorated
(hall, lounge, lobby, main entrance, persons least 2 persons commensurate spacious spacious lobby/
facilities for the disabled (OKU)) to the size of lobby/ lounge, lounge reading
hotel. commensurate and writing area,
to the size of commensurate
2. Facilities for the 2. Facilities for the hotel with sitting to the size of
disabled disabled
2. Suitable main facilities. hotel.
entrance with
special 2. Suitable main 2. Having a
provisions for the entrance with suitable main
disabled. special provision entrance with
for the disabled. special
provisions for the
disabled.
Green/ Environment Awareness Message - Posters/ pamphlets on environmental awareness to be
displayed
Smoking area(s) to be made available
2.2 BAR Not compulsory Not compulsory Wherever Wherever Wherever
permissible by law, permissible by law, permissible by
there should be a there should be a law, there should
bar. separate bar with be an elegant
an atmosphere of separate bar with
comfort. an atmosphere of
comfort and luxury

5
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.3 FINE DINING ROOM / RESTAURANT / Not compulsory Not compulsory Clean, well 1. Clean, well 1. Dining room/
BREAKFAST ROOM equipped and well equipped and restaurant with
maintained dining well maintained capacity to serve all
room/ restaurant, dining room/ hotel guests as and
size in proportion restaurant; when required;
to hotel capacity
2. Breakfast, lunch
serving breakfast, 2. Specialty restaurant
& dinner served
lunch and dinner. with varied choice & private dining
of beverages; rooms available;

3. High standard of 3. Excellent standard

local decoration, with regards to
furniture and cuisine (quality and
service; variety) choice of
wines & other
4. Good quality of beverages, decor,
F&B Linen
furniture & service;
- napkin
- table cloth *
- table skirting 4. F&B Linen
- green felt (if - napkin
there are recycled - table cloth *
materials, evaluator - table skirting
will consider giving - green felt;
better marks (if there are
recycled materials,
5. F&B Items evaluator will
- glass ware consider giving
- cutlery/flatware
better marks)
- table seating
- China ware
5. F&B Items
- glass ware
- cutlery/ flatware
- table seating
- China ware

*Recyclable material placemat (of suitable quality of material) where possible

6
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.4 BANQUET / CONFERENCE HALL Not compulsory Not compulsory Meeting rooms Banquet/ Banquet/
facility available conference hall conference hall
for at least 20 with adequate with complete
people. Prayer conference conference
room available facilities and facilities of
services. Prayer international
room available. standards. Prayer
room available.
2.5 RESTAURANTS All Categories: - Restaurants serving halal and non-halal food – separate kitchen, storage facilities,
washing facilities, utensils and equipments.
- Subject to JAKIM’s requirement / Department of Health or Hygiene
2.6 OUTDOOR AREA / INDOOR AREA Not compulsory Not compulsory At least a well A common outdoor A common
appointed area or a spacious outdoor area
relaxation area for common terrace such as garden, a
hotel guests to create an roof garden or a
atmosphere of spacious common
comfort. terrace to create
an atmosphere of
comfort.
*Hoteliers are encouraged to implement Gray Water Policy

- Recycling waste water from the kitchen, bathrooms sinks and showers/tubs, laundry sinks and tubs, and
washing machines (clothes and dish) where only non-polluting, biodegradable soaps are used.

- Use recycle water to water gardens and landscapes.

7
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.7 ENTERTAINMENT / RECREATION / At least a Radio/ TV in common areas Music and TV 1. Swimming pool for 1. Swimming pool for
SPORTS made available adult & children. adult & children.
and a corner for
indoor games 2. Swimming pool 2. Swimming pool is
facilities. is attended by attended by
qualified life
qualified life guard
guard for pools
for pools (more
(more than 4.5 ft)
and pool than 4.5 ft) and
attendant for pool attendant for
shallow pool. shallow pool.

3. Recreation 3. Recreation
– health club – health club
gymnasium/ gymnasium / sauna
sauna and and facilities
facilities (outdoor (outdoor and
and indoor)
indoor).
4. Creation
of activities in 4. Creation of
promoting culture activities in
and traditional promoting culture
performance and and traditional
local ways performances and
of life are to be local ways of life
encouraged are to be
encouraged
5. Local artists are to
be given priority
5. Local artists are to
to perform in the
be given priority to
hotel
perform in the hotel

Encourage the practice of noise control program

8
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.8 SANITARY INSTALLATION FOR COMMON 1. Public toilets (separate for ladies & gentlemen) for guests 1. Public toilets (separate for ladies &
AREAS near common areas. gentlemen) for guests near common
areas.
2. Should be clean & in good running order, have washing
facilities with water saving technique 2. Should be clean & in good running
order, have washing facilities with
3. The use of press (water-saving) water hose water saving technique

4. Sufficient supply of toilet paper (made from recycled 3. The use of press (water-saving) water
material), clean towels and hot air drier. hose

5. Public toilets should be labeled according to gender 4. Sufficient supply of toilet paper (made
from recycled material), clean towels
and automatic hot air drier.

5. Advisable to use bio-degradable

Liquid dispenser shampoo

6. Sanitary paper towel disposal facility.

7. Public Toilets to be labeled.

2.8.1 Public toilets for the Disabled (OKU) All Categories: Public toilets for the disabled should be provided.

9
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.9 DUSTBINS All Categories:
1. No dry liquid refuse or filth of any sort shall be permitted to be deposited in any part of
the hotel except in approved pattern dustbins provided for that purpose.
2. Adequate number of bins with lids to be provided.
3. All bins to be lined with plastic bags before dumping refuse into them.
4. All bins to be placed at suitable area so as to prevent contamination to foodstuff.
5. Bins used for food waste to be covered and placed at suitable location.
6. Use of separate waste bins ( Brown/ Blue/ Orange) with labels for recycling purpose
(Glass/ Paper/ Plastic/ Aluminium)

2.10 THERMAL CONDITIONS FOR Fan(s) for the Fan(s) for the 1.Air condition 1. Central 1. Central air
COMMON AREAS ventilation in ventilation in guaranteeing air condition condition
public rooms. public rooms. thermal comfort guaranteeing guaranteeing
in public rooms thermal comfort thermal comfort
depending depending depending on
on location and on location and location and
situation. situation. situation.
Regular monitoring and maintenance to ensure the air quality
2.11 PUBLIC TELEPHONE At least one telephone facility for At least two Sufficient telephone Sufficient telephone
guests use located at the common telephone facilities /Card facilities/ Card Phone
areas /reception area and/or nearby. facilities/ Phone / equivalent / equivalent for guests
equivalent for for guests use use located at the
guests use located located at the reception area and/or
at the reception reception area and/ nearby.
at the lobby or or nearby.
nearby.

10
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.12 LIFTS Lifts are to be Lifts are to be 1. Lifts are 1. Lifts are provided 1. Lifts are provided
provided for rooms provided for rooms provided where there where there
situated five floors or situated five floors where there are more than are more than
60ft and above. or 60ft and above. are more than five floors or 60ft, five floors or 60ft,
five floors or 60ft, including ground including ground
including and basement and basement
ground and if public facilities if public facilities
basement if are located in the are located in
public facilities latter. the latter.
are located in
the latter. 2. Lift capacity in 2. Lift capacity in
proportion to the proportion to the
2. Lift capacity in room capacity. room capacity.
proportion
to the room 3. Separate service 3. Separate lift for
capacity. lift. staff, service
and Luggage.

4. Encourage
to have Smart
– Elevators/Lift
(Energy- Saving)

2.13 CORRIDORS All Categories: Corridors or other spaces outside guest room should be covered with noise absorbing
material and material used should be of “fire-proof”/ should have a fire retardant
treatment.

11
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.14 CORRIDORS PRECAUTIONS All Categories: 1. Corridors heading to guest rooms should be illuminated 24 hours and should be wide
enough for emergency situations. Materials used should be of “fire-proof”/should have
a fire retardant treatment.
2. Fire safety requirements to be adhered to.
3. Equipped with communication system/overriding paging system.
3. BEDROOM REQUIREMENTS Single Double Single Double Single Double Single Double Single Double

3.1 MINIMUM SIZE OF BEDROOMS 8 sq m 10 sq m 8 sq m 10 sq m 10 sq m 12 sq m 12 sq m 14 sq m 13 sq m 16 sq m

2.5M 2.5M 2.5M 2.5M 2.5M 2.5M 2.5M 2.5M 2.5M 2.5M
Minimum standard requirement:

a. Size : 8sq m
b. Height : 2.5m
(excluding bathroom and balcony)

12
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.2 BEDROOM FURNITURE AND FITTINGS 1. Beds with clean linen, blankets, clean pillows and mattresses; (to be changed upon request – for
the same guest(s)
2. Curtains; 2. Curtains; 2. Curtains;

3. Night table; 3. Night table; 3. One Night table;

4. Writing table; 4. Writing table; 4. One table;

5. Cupboard/ ward robe with hangers 5. One chair and 5. One chair and one armchair per
and shelves (or drawers); one arm chair room;
per room;
6. Mirrors; 6. Cupboard/ wardrobe with hangers
6. Cupboard/ and shelves (or drawers);
7. Waste basket wardrobe
with hangers 7. Mirrors;
8. Encourage to provide a special and shelves (or
Waste Bag with different colors or drawers); 8. Waste Basket
different labels for recycling purposes
and separate waste bins with labels for 7. Mirrors; 9. Encourage to provide a special Waste
recycling purposes Bag with different colors or different
8. Waste Basket labels for recycling purposes.

9. Encourage to
provide a
special Waste
Bag with
different colors
or different
labels for
recycling
purposes.

13
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
10. Luggage rack; 10. Luggage rack;

11. Fridge (Local 11. Fridge (Local brand product/ food and
brand products beverages) to be made available;
/ food and
beverages) 12. Extra bed upon request;
to be made
available 13. Hair dryer upon request;

12. All bedrooms 14. All bedroom furnishings to be of excellent

furnishings to quality and taste perfectly maintained;
be of good
quality, and
taste and well
maintained.

Encourage use of the elements of Malaysian batik and local decorations.

KIBLAT SIGN IN BEDROOMS All Categories: Kiblat Sign to be displayed clearly on the ceiling of every room
Ashtray- upon request in designated smoking room / area only

14
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.3 ELECTRICAL EQUIPMENT At least one 1. Electric socket 1. Electric socket 1. Electric socket 1. Electric socket
electric socket with with indication with indication with indication with indication
indication of voltage of voltage in of voltage in of voltage in of voltage in
in each room each room. each room. each room. each room.

2. Independent 2. Independent 2. Independent 2. Independent

light for ceiling light for ceiling light for ceiling light for ceiling
(in room without & bedside & bedside & bedside
private reading light for reading light for reading light for
bathroom) & each guest each guest. each guest.
bedside reading
light for each 3. Reading lamp 3. Reading lamp 3. Good lighting
guest. beside one beside one beside an
armchair and armchair and armchair and
beside table. beside table. besides writing
table/dressing
4. Electronic door 4. Electronic door table.
Key System to Key System to be
be provided in provided in every 4. Electronic door
every room room Key System to be
provided in
every room

Use energy- saving equipments or appliances

3.4 BEDROOM WINDOWS All Categories : To adhere to building code set by the appropriate authority for equipment /
appliance
3.5. BEDROOM DOORS All Categories : Should have :-

(i) Lockable doors with key and latch/double locked from inside as additional security;

(ii) Each room must be numbered or otherwise marked for easy identification;

(iii) Must indicate the position of the room in relation to the hotel

(iv) Materials used should be “fire resistant” (minimum ½ hr).

15
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.6 THERMAL CONDITIONS IN Fan(s) for Fan(s) for 1. Air condition 1. Air conditioning 1. Air conditioning
BEDROOMS, VENTILATION ventilation in all ventilation in all system in guaranteeing guaranteeing
rooms rooms all bedrooms thermal comfort thermal comfort
guaranteeing in all bedrooms in all bedrooms &
thermal comfort, & designed so designed so
depending on that the guests that the guests
location & can regulate the can regulate the
situation room room temperature
temperature in in each room.
each room.
Regular monitoring and maintenance of air conditioning system to ensure the quality of air
All Categories: Each room shall be capable of being naturally ventilated by means which can be
3.7 VENTILATION IN ROOMS controlled by the room occupants.

3.8 BEDROOMS COMMUNICATION Communication Communication Communication Telephone with IDD Telephone with IDD
SYSTEM system to be system to be system to be facilities is made facilities is made
provided in every provided in every provided in every available in all rooms available in all rooms.
room. room. room.

16
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.9 AUDIO - VISUAL INSTALLATIONS IN All Radio, TV and central music system in Radio, TV and 1. Radio in each 1. Radio in each
CATEGORIES : each bedroom which can be controlled central music bedroom which bedroom which
BEDROOMS by the guest. system in each can be can be
bedroom controlled by the controlled by
which can be guest. the guest
controlled by
the guest. 2. Satellite TV with 2. Satellite TV with
min. of 4 min. of 6
channels:- channels:-
i) children i) children
programme; programme;
i) Sports ii) Sports
programme; programme;
iii) min. 2 news iii) min. 2 news
programme programme
iv) movie channel iv) movie
channel
3. Internet
Broadband 3. Internet
Services (all floors Broadband
to be provided) Services (all
floors to be
provided)
3.10 DRINKING WATER IN BEDROOMS Water dispenser provided on each floor Drinking water and glasses provided in each bedroom.
All Categories : 1. Room tariffs, and other services provided by hotel shall be prominently displayed in
3.11 INFORMATION MATERIALS IN BEDROOMS each room;
2. Information on fire exit guidelines, emergency, house rules for guests, meal hours and
charges are to be displayed where applicable
3.12 STATIONERY IN BEDROOMS Not compulsory Not compulsory 1. Writing materials to be provided (use of recycled
materials)
3.13. SOUND - PROOFING FOR BEDROOMS All Categories : To adhere to the local authority standard
3.14 SUITE Not compulsory Not compulsory Not compulsory Adequate number Adequate number
of rooms that can of rooms that can
be connected and be connected and
thus converted thus converted
into a suite (with into a suite (with
bedroom, sitting bedroom, sitting
room, private room, private dining
dining room, etc). room, etc).

17
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
1. All rooms to have running water 1. All rooms with 1. All rooms 1. All rooms
3.15 SANITARY INSTALLATION FOR (24 hrs) with washbasin; complete with complete with complete
BEDROOMS private private private bathrooms
2. At least one common bathroom bathrooms bathrooms (washbasin, shower
and toilet for every six rooms without (washbasin, (washbasin, and bath and
private bathroom / hotel; shower and shower and bath toilet);
bath and toilet); and toilet);
3. Two toilets (one for ladies and one 2. Bathtub with
for gentlemen) to be provided on 2. Bathtub with 2. Bathtub with showerhead /
every floor; showerhead showerhead shower and running
/ shower and /shower and hot and cold water.
4. The bathroom / toilet for lades & running hot and running hot and All rooms should
gentlemen clearly labeled. cold water. cold water. All have a dry and wet
Rooms should rooms should bathroom area;
have a dry and have a dry and
wet bathroom wet bathroom 3. Bathroom fitting to
area. area; be of highest
quality.
3. Bathroom fitting to
be of good quality
3.16 WATER HOSE All Categories: Water hose/bidet or other alternatives (ladle) to be provided for ablutions.
Used of water saving technique – e.g. sensor water hose / press water hose
3.17 BED LINENS, TOWELS 1. Bed linen and towels should be changed for each new guest;
(Encourage the practice of Sheet and Towel Reuse Programme)
3.18 ROOM FOR THE DISABLED (OKU) All Categories: At least one room with facilities for the disabled (e.g. Lower bed, shelf, table, ramps, etc) to
be provided In accordance to OKU Act 2007

18
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4. SERVICES 1. Where there 1. Where there 1. Where 1. Breakfast served 1. Breakfast served
4.1 FOOD AND BEVERAGE SERVICE are no restaurants are no there are in rooms and in rooms and
available a restaurants no in dining room/ in dining room/
breakfast room is available a restaurants restaurant; restaurant;
to be provided; breakfast room available
is to be a breakfast 2. Local Brand 2. Local Brand
2. Room service is provided; room is to be Food & Food &
not mandatory provided; beverages beverages
2. Room service is service to be service to be
not mandatory 2. Local provided; provided;
Brand Food
& Beverages 3. Restaurants/ 3. 24-hours room
service is coffee service must be
provided; house offering provided;
food of local &
3. Room international 4. At least one
service to be fare to be made outlet to operate
provided. available; minimum of 18
hours;
4. Room service to
be provided 5. Restaurants/
coffee house
offering food of
local &
international
fare to be made
available;

6. Quality crockery,
cutlery and
glassware to be
used.
Local fruits / organic food products to be made available

19
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2 FRONT DESK SERVICES Front desk service Front desk service 1. Reception area 1. Reception area 1. Reception area
available. available. with 24 hrs. front with 24 hrs. front with 24 hrs. front
desk service; desk service; desk service;

2. Paging, valet & 2. Paging, valet & 2. Paging, valet &

luggage service luggage service luggage service
available ; available ; available ;

3. Messages 3. Messages 3. Messages delivered

delivered to delivered to hotel to hotel guests;
hotel guests; guests;
4. Encourage
4. Encourage 4. Encourage Transportation
Transportation Transportation arrangements
arrangements arrangements – Shuttle Services
– Shuttle – Shuttle Services using NGV
Services using using NGV
NGV 5. Front office staff
5. Front office staff to be proficient
to be proficient in in at least English
at least the as an International
English language. language;

6. Limousine service is
made available;

7. Hotel’s international
procedures might
specify that the
bellboy
accompanies
the guest to his /
her room.

20
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2.1 Safety Deposit Box Not compulsory Provided at 1. Provided at 1. Individual safety 1. Individual safety
reception/ front reception / deposit system deposit system
office Front office. Provided at the Provided at the
reception/ front reception/ front
2. Guests have office office
private
access to 2. Should provide 2. Should provide
boxes, like in Individual safety Individual safety
a bank. deposit box/ deposit box/
system in room system in rooms
4.2.2 Left-Luggage Facilities Not compulsory Not compulsory Left-luggage Left-luggage Left-luggage
facilities facilities in facilities in
provided. designated room. designated
room with proper
luggage service
provided.
4.2.3 Foreign Exchange Not compulsory Not compulsory Money Money exchange Money exchange
exchange service provided. service provided.
service Exchange of at Exchange of all
provided. least 5 major major foreign
foreign currencies. currencies.
4.2.4 Business Centre Not compulsory Not compulsory Secretarial Secretarial services Secretarial services
services provided in a provided in a
provided in a common office. private office.
common office.
4.2.5 Internet Access Services Not compulsory

21
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2.6 Credit Card Facilities Not compulsory Not compulsory Credit card Credit Card facilities Credit Card facilities
facilities available available: available:
– acceptance of
at least 5 major i) Acceptance of i) Acceptance of all
international major international major international
Credit/Charge Credit/Charge Credit/Charge
Cards. Cards. Cards.
ii) Guaranteed ii) Guaranteed
Reservation. Reservation.
iii) Express Check- iii) Express Check-Out
Out and Express and Express Check-
Check-In for VIP In for VIP guest.
guest.
4.2.7 Tourism Service A rack for A rack for Information service Information service Information service
brochures brochures and concerning concerning concerning transport,
provided. contact with transport, hotel, transport, hotel, hotel, excursions &
tour operators excursions & excursions & entertainment plus
provided. entertainment entertainment plus tourism service (travel
available. tourism service tours, hotel booking
(travel tours, hotel etc) provided and has
booking etc) concierge service.
provided and has
concierge service.
4.3 SHOPPING ARCADE Not compulsory Not compulsory Convenience Convenience shop. 1. Convenience Shop.
shop.
2. A hairdressing &
beauty salon are
available within the
hotel premises.

22
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.4 LAUNDRY & VALET SERVICE Not Compulsory Laundry Service Laundry Service 1. Laundry same 1. Laundry same
Provided Provided day service day service
provided; provided;

2. Valet service 2. Valet service

available. available

Discourage use of harsh or harmful-to-people chemicals or cleaning styles - that includes not using
perfumed or scented laundry supplies, carpet cleaners, cleaning supplies, or air fresheners)
4.5 MEDICAL SERVICE All Categories : Medical Practitioner available on call.
4.6 FIRST AID FACILITIES All Categories : Provision of first aid box at front office and kitchen containing medicine, ointment,
bandages etc. (to be replenished , to observe the expiry date of the content and
should be checked from time to time)

23
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA
5 SAFETY STANDARDS AND HYGIENE
5.1 FIRE, ELECTRICITY AND OTHER
SAFETY FACILITIES, SECURITY
5.2 EMERGENCY POWER SUPPLY
ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
1. Fire Fighting facilities and guidelines must be established & clearly indicated:
• “Mimic diagram” of the escape route to be displayed at the lobby and the rooms.
• Exit sign lighting at stairways and other areas.
• Emergency lighting at corridors, lobby and stairways
• Control room at main entrance
• Liquid Petroleum Gas (LPG) piping and fitting.
2. Adequate fire-fighting equipment (any of these)
• Sprinkler / detector
• Wet riser/dry riser with hose and nozzle
• Hose reel with nozzle
• Break glass
• Kitchen hood protection – Carbon dioxide system/Wet chemical etc.
3. In accordance with local fire –fighting and fire prevention laws- Uniform Building By Laws 1984.
4. All electrical facilities must be installed and maintained according to local electrical safety laws.
5. Installation of meters/equipment to monitor and control energy consumption.
6. Adequate security must be provided on a 24-hour basis.
7. Provision of safety monitoring device at critical areas (common areas including parking area) – e. g CCTV
Rooms have Rooms have Standby generator Standby generator Standby generator
battery battery available to sufficient to sufficient to generate
lamps(torch Light) lamps(torch Light) provide basic generate power to power to operate
in the event of in the event of light and power in operate corridor and corridor and public
power failure power failure emergency cases. public room lights room lights and
and emergency lift. emergency lift.
24
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
5.3 KITCHEN All Categories :

5.4 SEPARATE COMPARTMENT
5.5 FOOD PROTECTION
1. Food prepared within hotel must comply with the hygiene requirements of the Health Authorities;
2. Kitchen pantry and cold storage to be in accordance with the requirements of the health authorities;
3. Separate cooking, washing, storage area and utensils for halal and non halal food.
4. Provision of clear signs for toxic substances
5. Regular inspection, cleaning and maintenance for storage in order to avoid leakage of toxic gas
chemical substances.
6. Food storage should be labeled accordingly.
7. Green/ Environment Awareness Message - Posters/ pamphlets on environmental awareness to be
displayed
All Categories : Where food stuff is stored, correct temperature should be maintained & there should
be separate compartments for the storage at all category storage compartments
(halal and non halal)
1. Proper rat-proof store room;

2. Rack for food stuffs to be placed above the floor level and to be labeled accordingly;

3. Cooked & raw food should be covered from dust and vermin at all times;

4. The premise should be free from insects and vermin at all times.
5.6 REFUSE All Categories: All refuse and garbage must be dispose off daily from the room premises. The refuse
area and containers shall be kept in sanitary condition. The use of separate waste bin
for recycle purposes
5.7 INSECT AND VERMIN PROTECTION All Categories: Good and effective protection against insect and vermin in all areas of hotel.
(Encourage to use Environmental Pest System (ECO – Safe System) - botanically
based)

25
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
6 STAFF
All Categories: Adequate number of staffs in accordance with expected service in each category.
Only Malaysian citizens are allowed to work as frontliners. Foreign workers are allowed to
6.1 NUMBER OF STAFF
work at the back of the house only
6.2 EMPLOYMENT
6.3 QUALIFICATION OF THE STAFF All Categories : Hotel employees who work for business service and technical departments should be
Professionally qualified, as required by hotel and/or government policy regulation.
6.3.1 General Qualification
6.3.2 Language Bilingual Bilingual Main staff Main staff Main staff
receptionist receptionist (management, (management, (management,
(Bahasa Melayu/ (Bahasa Melayu/ reception staff, reception staff, reception staff, head
English ) English ) head waiters head waiters waiters housekeepers)
housekeepers) housekeepers) should be proficient
should be at should be proficient in English and in
least proficient in English and in a language that
in English and a a language that corresponds to the
language that corresponds to the predominant foreign
corresponds to predominant foreign clientele
the predominant clientele
foreign clientele
6.3.3 Mode of Greeting Staff should greet guests using any form of greetings (According to local/national cultures – Malaysian way
of greetings)
6.4 STAFF UNIFORM Not Compulsory Not Compulsory Frontline staff in hotels / resorts should wear clean, comfortable
and practical uniforms that reflect designs of the local/ Malaysian
culture and tradition and requirements of the hotel line with
international standards.
6.5 MEDICAL EXAMINATION All Categories: Staff to be medically examined periodically as required by the health authority.
6.6 STAFF FACILITIES All Categories : Separate, adequate and hygienic sanitary installation for staff (Toilet, wash-basin, shower,
6.6.1 Sanitary Installations bathrooms etc)
6.6.2 Rest Area & Changing Rooms Separate rest room and changing room for male /female;

6.6.3 Staff Canteen Not Compulsory Not Compulsory Staff Pantry is to be Staff canteen is Staff canteen is
provided provided provided

26
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
6.7 SURAU All Categories: Every hotel is expected to provide a facility to pray/common prayer room (separate
(Prayer Room and The Indication of Kiblat) for ladies and gentleman) and in each room the direction of “Kiblat” should be clearly indicated.

6.8 STAFF TRAINING (HRDF) All Categories: Staff Training – All staff must be sent for continuous hospitality and environmentally
awareness management training with certification.
7 MANAGEMENT 1. Provision of training on Environmental Awareness

2. Educate both guests & staffs looking at their website about the green actions they take and why
those actions are important, as well as encouraging others to take their own green actions.

3. Encourage to organise monthly campaign on environmental awareness program (waste reduction,

reuse, recycling, waste separation and compositing program)

4. Donating to charity (sheets, towels, table linens, furniture, carpeting, window coverings, appliances
and bedspreads that are no longer useable or useful to the property.(Corporate social responsibility)
8 MINIMUM ROOM RATES Not Applicable Min. USD80.00 Nett
(at prevailing rate
of exchange)

27
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL

MINIMUM REQUIREMENT FOR

STAR RATING OF APARTMENT HOTEL
(Kriteria Minimum Pengelasan Hotel Apartment)

APARTMENT HOTEL
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL

MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL

Star Marks
5 9 -10
4 7-8
3 5–6

29
 MINIMUM REQUIREMENT
MARKING SHEET
FOR STAR
: APARTMENT
RATING OF
HOTEL
APARTMENT HOTEL

NO. OF CALCULATING
NO. CRITERIA MAX. POINTS WEIGHTAGE %
QUESTION FORMULA

(____ x 30) =
1. Apartment Unit 19 190 30% 190

(____ x 30) =
2. Services 12 120 30% 120

(____ x 10) =
3. Common Areas 15 150 10% 150

(____ x 5) =
4. Qualitative and Aesthetic Requirement 2 20 5% 20

(____ x 10) =
5. Safety Standard and Hygiene 8 80 10% 80

(____ x 15) =
6. Staff 11 110 15% 110

TOTAL :
100

30
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1. APARTMENT REQUIREMENTS
1.1 MINIMUM SIZE OF APARTMENT Studio 40 sqm Studio 45 sqm Studio 50 sqm
UNIT
One room 50 sqm One room 60 sqm One room 70 sqm
Minimum standard requirements
-
Two 70 sqm Two 80 sqm Two 90 sqm
• Studio
• One bedroom Three 100 sqm Three 110 sqm Three 120 sqm
• Two bedrooms
• Three bedrooms
1. Bed with clean linen,
blankets, bedspread,
1. Bed with clean linen, blankets,
clean pillows and
bedspread, clean pillows
1. Bed with clean linen, mattresses
and mattresses
blankets, bedspread, 2. Curtains
2. Curtains
clean pillows and 3. Night table
3. Night table
mattresses. 4. Table
4. Table
2. Curtains 5. One chair and one
5. One chair and one arm
3. Night table armchair per room
chair per room
4. Table 6. Cupboard/wardrobe
6. Cupboard/wardrobe with
5. One chair and one with hangers and shelves
hangers and shelves
armchair per room 7. Writing/dressing table
7. Writing/dressing table with
1.2 APARTMENT FURNITURE AND 6. Cupboard/wardrobe with with mirror
mirror
FITTINGS ( must be all units ) hangers and shelves 8. Ashtray (not provided for
8. Ashtray (not provided for
7. Writing/dressing table with non-smoking room)
non-smoking room)
mirror 9. Waste-basket
9. Waste-basket
8. Ashtray 10. Luggage-rack
10. Luggage-rack
9. Waste-basket 11. Fridge
11. Fridge
10. Luggage-rack 12. Iron
12. Extra bed upon request
11. Fridge 13. Iron board
13. Hair dryer upon request
12. All bedroom furnishings to 14. Extra bed upon request
14. All bedroom furnishings to be
be of good quality, and 15. Hair dryer upon request
of excellent quality, and taste
taste and well maintained 16. All bedroom furnishings to
and well maintained
be of excellent quality,
15. Elements of Batik
and taste and well
maintained
17. Elements of Batik

31
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
- 1. Hot Plates 1. Hot Plates 1. Hot Plates
1.2 (a) BUILT IN KITCHEN / 2. Refrigerator/Freezer 2. Refrigerator/Freezer 2. Refrigerator/Freezer
COOKING FACILITIES 3. Exhaust Hoods 3. Exhaust Hoods 3. Exhaust Hoods
4. Toaster, glassware 4. Toaster, glassware 4. Toaster, glassware
5. Chinaware Crockery/ 5. Chinaware Crockery/ steel 5. Chinaware Crockery/steel
steel cutlery cutlery cutlery
6. All cooking facilities to 6. Dishwasher 6. Dishwasher
be of good quality, and 7. All cooking facilities to be of 7. All cooking facilities to be
taste and well maintained. very good quality, and taste of excellent quality, and
7. Rice Cooker and well maintained. taste and well maintained.
8. Rice cooker 8. Rice cooker
9. Microwave 9. Microwave
1.3 ELECTRICAL EQUIPMENT 1. Electric socket with 1. Electric socket with indication
indication of voltage in of voltage in each room 1. Electric socket with
each room 2. Independent light for ceiling indication of voltage in
each room
2. Independent light for ceiling (in room without private bath
2. Independent light for
(in room without private room) & besides reading light
ceiling (in room without
bathroom) & besides for each guest private bathroom) &
reading light for each guest 3. Reading lamp beside one besides reading light for
3. Reading lamp beside one armchair and beside table each guest
armchair and beside table 3. Good lighting beside an
armchair and beside
writing table/dressing
table
1.4 BEDROOM WINDOWS All categories: To adhere to building code set by the a appropriate authority
1.5 MAIN ENTRANCE All categories: Should have
(i) Lockable doors with key and latch/double locked from inside as additional security,
(ii) Each room must be numbered or otherwise marked for easy identification
(iii) Must indicate the position of the room in relation to the hotel
(iv) Materials use should be “fire resistant” (minimum ½ hr)
(v) 5 Star must use Card Access for the room door

32
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR
Air condition In all bedrooms
1.6 THERMAL CONDITIONS AND
guaranteeing thermal
VENTILATION IN APARTMENT
comfort, depending on
UNIT
location & situation
All categories: Each room shall be capable of being naturally ventilated by means which can be controlled by the
1.7 VENTILATION IN ROOMS
room occupants.
1.8 APARTMENT COMMUNICATION Communication system to be
SYSTEM provided in every unit.
1. Radio and 21 inch TV in
apartment unit each which
can be controlled by the
1.9 AUDIO - VISUAL INSTALLATIONS
guest.
IN BEDROOMS
2. DVD / VCD players and
satellite TV broadband
services (min. 4 channels)
FOUR STAR FIVE STAR
Air conditioning
Air conditioning guaranteeing
guaranteeing thermal
thermal comfort in all bedrooms
comfort in all bedrooms &
& designed so that the guests
designed so that the guests
can regulate the room
can regulate the room
temperature in each room
temperature in each room
Telephone with IDD facilities is Telephone with IDD facilities is
made available in all units. made available in all units.
1. Radio and 29 inch TV in
apartment unit which can
be controlled by the
1. Radio and 25 inch TV in
guest. An in-house video
apartment unit which can be
programme is made
controlled by the guest.
available.
1. DVD/VCD players and satellite
2. DVD/VCD players and
TV broadband services (min.
satellite TV (min. of 6
of 4 channels:-
channels:-
i) children programme
i) children programme
ii) Sports channel
ii) Sports
iii)min. 2 news programme
iii) min. 2 news
(NHK / CNBC / BBC /
programme
Al-Jazeera or others)
(NHK / CNBC / BBC /
iv) 1 min. In House movie
Al-Jazeera or others)
iv) 2 min. In-house
2. Internet Broadband Services
movies

3. Internet Broadband
Services
1.10 DRINKING WATER IN All categories: Drinking water and glasses provided in each unit.
BEDROOMS

33
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA
1.11 INFORMATION MATERIALS
IN BEDROOMS
1.12 STATIONERY IN BEDROOMS
1.13 SOUND - PROOFING FOR
BEDROOMS
1.14 SANITARY INSTALLATION
FOR BEDROOMS IN
APARTMENT UNIT
1.15 WATER HOSE
THREE STAR
All categories:
1. Apartment unit tariffs, and other services
provided by hotel shall be prominently
displayed in each room
2. Information on fire exit guidelines, house rules
for guests, meal hours and charges are to be
displayed where applicable.
Writing materials to be
provided
All categories: To adhere to the local authority standard
1. All rooms with complete
private bathrooms,
(washbasin, shower and
bath and toilet)
2. Bathtub with showerhead
and running hot and cold
water. Rooms should have
a dry and wet bathroom
area.
All categories: Water hose/bidet or other alternatives (ladle) to be provided for ablutions
FOUR STAR FIVE STAR
All categories:
1. Apartment unit tariffs, and other services provided by hotel
shall be prominently displayed in each room
2. Information on fire exit guidelines, house rules for guests, meal
hours and charges are to be displayed where applicable
3. Tourism Related Material to be displayed.
Writing materials to be provided Writing materials to be
provided
1. All rooms with complete 1. All rooms with complete
private bathrooms(wash basin, private bathrooms(wash
shower and bath and toilet) basin, shower and bath
and toilet)
2. Bath tub with showerhead with
running hot and cold water. All 2. Bath tub with showerhead
rooms must have a dry and with running hot and cold
wet bathroom area. water. All rooms must
have a dry and wet
3. Bathroom fitting to be of good bathroom area.
quality.
3. Bathroom fitting to be of
high quality.
34
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR
1.16 BED LINENS, TOWELS QUALITY 1. Bed linen and towels
should be changed for
Based on minimum thread each new guest
counts and weight
2. To be changed twice a
(Number of Towels & Types of Towel) week when occupied
3. Weight of towel – 8 pounds
4. Thread counts – 300
5. Types of towels:-
• Bath Towel
• Mat
* Towel should be changed
daily
1.17 ROOM FOR THE All categories: At least one room with facilities for the disabled (eg. Lower bed, shelf, table, ramps, etc) to be
DISABLED (OKU) provided
FOUR STAR
1. Bed linen and towels should
be changed for each new
guest
2. To be changed three times
a week on daily basis when
occupied
3. Weight of Towel-10 pounds
4. Thread counts – 400
5. Types of towels:-
• Bath Towel
• Mat
• Hand Towel
* Towel should be changed daily
FIVE STAR
1. Bed linen and towels
should be changed for
each new guest
2. To be changed four times
a week when occupied
3. Weight of Towel-12
pounds
4. Thread counts – 500
5. Types of towels:-
• Bath Towel
• Mat
• Hand Towel
• Face Towel
*Towel should be changed
daily

35
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR
2. SERVICES 1. Breakfast served in rooms & in
dining room/restaurant
2.1 FOOD AND BEVERAGE
SERVICE 2. Food & beverages service
provided
3. Room service is provided
4. Restaurants / coffee house
offering food of local & inter
national fare are available
FIVE STAR
1. Breakfast served in rooms
& in dining room/
restaurant
2. Food & beverages service
provided
3. Limited Room service is
provided
4. Restaurants / coffee
house offering food of
local & international fare
are available

5. Specialty restaurants
– Malaysian cuisine
available

6. Quality china crockery,

2.2 HOUSEKEEPING SERVICES
(Minimum Frequency)
2.3 FRONT DESK SERVICES
2.3.1 Safety Deposit Box
3 times weekly
Provided at reception
counter. Guest have private
excess to boxes, like in a bank
steel cutlery + glassware
are used
On daily basis
1. Provided at reception counter Individual safety deposit
system in unit
2. Boxes located in special room

3. Guests have private access to

boxes.

36
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
Left-luggage facilities provided Left-luggage facilities provided Left-luggage facilities in
proper room
2.3.2 Left-Luggage Facilities At least one porter (Bell Boy)
service provided At least two luggage porter
(Bell Boy) service provided
Money exchange service
Money exchange service
Money exchange service provided. Exchange of
2.3.3 Foreign Exchange provided. Exchange of at least 5
provided at least 5 major foreign
major foreign currencies.
currencies.
Secretarial services provided in Secretarial services provided in a Dedicated private rooms to
2.3.4 Business Centre
a common office common office be provided
Credit card facilities
Credit card facilities available:
available:
i. Acceptance of major
i. Acceptance of major
International Credit / Charge
International Credit /
Credit card facilities available Cards
Charge Cards
– acceptance of at least 5
2.3.5 Credit Card Facilities
major International Credit/ ii. Guaranteed Reservation
ii. Guaranteed Reservation
Charge Cards
iii. Express Check-Out and
iii. Express Check-Out and
express Check-In for VIP guest
express Check-In for VIP
guest
Information service
Information service concerning
concerning transport, hotels,
transport, hotels, excursions
Information service concern- excursions & entertainment
& entertainment plus tourism
2.3.6 Tourism Services ing transport, hotels, excursions plus tourism service (travel
service (travel tours, hotel
& entertainment available tours, hotel booking etc)
booking etc) provided and has
provided and has concierge
concierge service
service
2.4 LAUNDRY & VALET SERVICE Laundry services provided Laundry same day service 1. Laundry and dry clean
provided same day service
provided

2. Valet service
recommended.

37
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
2.5 MEDICAL SERVICE All Categories: Medical practitioner available on call
2.6 FIRST AID FACILITIES All categories: Provision on first aid box containing medicine, ointment, bandages etc.
3. COMMON AREAS 1. Well appointed Reception 1. Well appointed & well 1. Well appointed &
hall/lounge commensurate decorated Spacious lobby/ well decorated spacious
3.1 RECEPTION AREA to the size of hotel. lounge commensurate to the lobby/lounge with sitting
(hall, lounge, lobby, main size of hotel with sitting reading and writing area
entrance, facilities for the 2. Suitable main entrance facilities. commensurate to the size
disabled (OKU)) with special provisions for
of hotel.
the disabled.
2. Suitable main entrance
with special provisions for the 2. Suitable entrance with
disabled. special provisions for the
disabled.

3. Gazetted smoking area is

3.2 BAR Wherever permissible by law,
there should be a separate bar
with an atmosphere of comfort.
made available.
Wherever permissible by
law, there should be an
elegant separate bar with an
atmosphere of comfort and
luxury.

38
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.3 DINING ROOM / RESTAURANT 1. Clean, well equipped and 1. Dining room/restaurant/
/ BREAKFAST ROOM / well maintained dining room/ resident’s lounge with
RESIDENTS LOUNGE restaurant/resident’s lounge capacity to serve all hotel
guests as and when
2. Breakfast, lunch and dinner required
served with varied choice of
beverages 2. Specialty restaurant &
private dining rooms
3. High standard of decoration,
furniture and service 3. Excellent standards with
regards to cuisine (quality
4. Good quality of F&B Linen and variety) choice of
- napkin wines & other beverages,
- table cloth décor, furniture & service
- table skirting
- green felt 4. Excellent quality of F&B
Linen
5. F&B items - napkin
- glass ware - table cloth
- steel cutlery/flatware - table skirting
- table seating - green felt
- China ware
5. F&B items
- glass ware
- steel cutlery/flatware
- table seating
- China ware

6. Designated area for

smoking

3.4 RESTAURANT All Categories: Restaurants serving halal and / or non-halal food – separate kitchens, storage facilities, washing
facilities, utensils and equipments

39
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.5 OUTDOOR AREA / INDOOR A common area or a spacious A common area such as
AREA common terrace to create an garden, a roof garden or a
atmosphere of comfort. spacious common terrace
to create an atmosphere of
comfort
3.6 ENTERTAINMENT / Music and TV made available 1. Swimming pool for adult & 1. Swimming pool for adult &
RECREATION / SPORTS and a corner for indoor children. children.
games facilities.
2. Swimming pool is attended by 2. Swimming pool is
qualified life guard for pools attended by qualified life
more than 4.5 ft and for less, guard for pools more than
a qualified pool attendant is 4.5 ft and for less, a
sufficient. qualified pool attendant is
sufficient
3. Basic Indoor Games Facilities
3. Recreation – health club
gymnasium / sauna and
facilities (outdoor and
indoor)

4. Children Games Room

5. Basic indoor games

facilities

40
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR
3.7 SANITARY INSTALLATION FOR Public toilets (separate for
COMMON AREAS ladies & gentlemen) for guests
near common areas. They
should be clean & in proper
running order, have washing
facilities with running water
and always have sufficient
supply of toilet paper, clean
towels/hot air drier and
soap. Public toilets should be
labeled.
3.7.1 Public Toilets for the All Categories: Public toilets for disabled persons should be provided.
Disabled (OKU)
FOUR STAR
1. Public toilets (separate for
ladies & gentlemen) for
guests near common areas.
2. Should be clean & in good
running order, have washing
facilities with running water.
3. Sufficient supply of toilet
paper, clean towels and
automatic hot air drier.
4. Soap dispenser.
5. Sanitary towel disposal facility. 4. Soap dispenser.
6. Toilets to be labeled.
FIVE STAR
1. Public toilets (separate
for ladies & gentlemen)
for guests near common
areas.
2. Should be clean & in
good running order, have
washing facilities with
running water.
3. Sufficient supply of toilet
paper, clean towels and
automatic hot air drier.
5. Sanitary towel disposal
facility.
6. Toilets to be labeled
7. Bidet
41
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.8 DUSTBINS All Categories:

1. No dry or liquid refuse or fifth of any sort shall be permitted to be deposited in any part of the hotel except
in approved pattern dustbins provided for that purpose.
2. Adequate number of bins with lids to be provided.
3. All bins to be lined with plastic bags before dumping refuse into them.
4. All bins to be placed at suitable area so as to prevent contamination to foodstuff.
5. Bins used for food waste to be covered and placed at suitable location.
3.9 THERMAL CONDITIONS FOR Air condition guaranteeing Central air condition Central air condition
COMMON AREAS thermal comfort in public guaranteeing thermal comfort guaranteeing thermal
rooms depending on location depending on location and comfort depending on
and situation. situation. location and situation.
3.10 PUBLIC TELEPHONE At least two telephone booths Sufficient telephone booths Sufficient telephone booths
for guests use located at for guests use located at the for guests use located at
the reception area and/or reception area and/or nearby. the reception area and/or
nearby. nearby
3.11 LIFTS 1. Lifts are provided where 1. Lifts are provided where there 1. Lifts are provided where
there are more than five are more than five floors there are more than
floors or 60ft, including or 60ft, including ground and five floors or 60ft, including
ground and basement if basement if public facilities ground and basement if
public facilities are are located in the latter. public facilities are
located in the latter. located in the latter.
2. Lift capacity in proportion to
2. Lift capacity in proportion the room capacity. 2. Lift capacity in proportion
to the room capacity. to the room capacity.
3. Separate service lift.
3. Separate service lift.

42
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR
3.12 CORRIDORS Corridors or other space
outside guest room should be
covered with noise absorbing
material and material used
should be of “fire-rated”/
should have a fire retardant
treatment.
3.13 CORRIDORS PRECAUTIONS All categories:
FOUR STAR
Corridors or other space outside
guest room should be covered
with noise absorbing material
and material used should be of
“fire-rated”/should have a fire
retardant treatment
FIVE STAR
All corridors or other space
outside guest room should be
covered with carpets or other
noise absorbing material and
material used should be of
“fire-rated”/should have a fire
retardant treatment

1. Corridors leading to guest rooms should be illuminated 24 hours and should be wide enough for emergency
situations. Material used should be of “fire-rated”/should have fire retardant treatment.
2. Fire safety requirements to be adhered to.
3. Equipped with communication system/overriding paging system

43
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
4 QUALITATIVE AND AESTHETIC * Safe, functional, very good * Safe, functional, excellent * Safe, functional, highest
REQUIREMENTS quality and well maintained quality and taste and well quality and taste and well
(The function and aesthetic of good taste maintained maintained
are based on all equipment
i.e. furniture, soft furnishing, * Local and appropriate * Local appropriate
decoration and bathroom, decoration in common * Local appropriate decoration in decoration in common
sanitary were and fitting). areas. common areas. areas.

Note: *Safe refers to all the legal * Local decoration in bedrooms

Requirements for safety * Local decoration in
eg. Certificate of Fitness. bedrooms

Function: Use of space,

seating capability,
traffic flow,
operational needs.

Colour: Reflection and use

of light, colour scheme
and combination

Aesthetic: Style character

emphasis (design
feature)

Ambience: To create an
aesthetically pleasing
environment and
condition which
encourage a
suitable atmosphere
complementary to
style of service.

44
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
5 SAFETY STANDARDS AND 1. Fire-fighting facilities and guidelines must be established and clearly indicated:
HYGIENE
• “Mimic diagram” of the escape route must be established at the lobby and the rooms
5.1 FIRE ELECTRICITY AND OTHER • Exit sign lighting at stairways and other areas
SAFETY FACILITIES • Emergency lighting at corridors, lobby and stairways
• Control room at main entrance
• Liquid Petroleum Gas (LPG) piping and fittings

2. Adequate fire-fighting equipment (any of these)

• Sprinkler/detector
• Wet riser/dry riser with hose and nozzle
• Hose reel with nozzle
• Break Glass
• Kitchen hood protection – Carbon dioxide system/wet chemical etc

3. In accordance with local fire-fighting and fire prevention laws-Uniform Building By Laws 1984
and Fire Service Act 1988

4. All electrical facilities must be installed and maintained according to local electrical safety
laws.

5. Adequate security must be provided on a 24 hours basis

5.2 EMERGENCY POWER SUPPLY
Access to standby generator
available to provide basic
light and power in emergency
cases.
Standby generator sufficient
to generate power to operate
corridor and public room lights
and emergency lift.
Standby generator sufficient
to generate power to
operate corridor and public
room lights and emergency
lift.

45
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA THREE STAR FOUR STAR FIVE STAR
5.3 KITCHEN All Categories: 1. Food prepared within hotel must comply with the hygienic requirements of the Health
Authorities
2. Kitchen pantry and cold storage to be in accordance with the requirements of the Health
Authorities
3. Separate cooking, washing, storage area and utensils for halal and non-halal food
5.4 FOOD STORAGE Refrigerator, freezer and/cold Refrigerator, freezer and/cold Refrigerator, freezer and/cold
storage for food storage for food storage for food
5.4.1 Refrigeration

5.4.2 Separate Compartments All Categories:

Where food stuff is stored, correct temperature should be maintained & there should be separate compartments for
the storage or raw and cooked food.
5.5 FOOD PROTECTION 1. Proper rat-proof store room
2. Rack for food stuff to be placed above the floor level
3. Cooked food stuff should be covered from dust and vermin at all times
4. The premise should be free from insects and vermin at all times
5.6 REFUSE All Categories:
All refuse and garbage must be dispose off daily from the room premises. The refuse area and containers shall be
kept in sanitary condition.

5.7 INSECT AND VERMIN All Categories: Good and effective protection against insect and vermin in all areas of apartment.
PROTECTION

46
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIA
6 STAFF
6.1 NUMBER OF STAFF
6.2 QUALIFICATION OF THE STAFF
6.2.1 General Qualification
6.2.2 Language
6.2.3 Mode of Greeting
6.3 STAFF UNIFORM
6.4 MEDICAL EXAMINATION OF
STAFF
6.5 STAFF FACILITIES
6.5.1 Sanitary Installations
6.5.2 Rest Area & Changing Rooms
6.6 SURAU AND KIBLAT SIGNS
(Prayer Room and The
Indication of Kiblat)
6.7 STAFF TRAINING (HRDF)
THREE STAR FOUR STAR FIVE STAR
All Categories:
Adequate number of staff in accordance with expected service in each category
All Categories:
Apartment employees who work for the business service and technical departments should be professionally
qualified, as required by hotel and/or government policy and regulation
Main staff (management, Main staff (management, Main staff (management,
reception staff, head waiters reception staff, head waiters reception staff, head waiters
house-keepers) should be house-keepers) should be house-keepers) should be
bilingual in a language bilingual in a language that bilingual in a language
that corresponds to the corresponds to the predominant that corresponds to the
predominant foreign clientele foreign clientele predominant foreign clientele
Staff should greet guests using any form of greetings (According to local/national cultures)
Frontline staff in hotels should wear clean, comfortable and practical uniforms that reflect designs
of the local culture and tradition.
Frontline staff in non-resort hotels should wear clean and comfortable uniforms that reflect designs
of the local culture and tradition and the requirements of the hotel in line with international
standards.
All Categories: Staff to be medically examined periodically as required by the health authority.
All Categories:
Separate, adequate and hygienic sanitary installation for staff (Toilet, wash-basin, shower, bathrooms etc)
Separate rest room and Separate rest room and Separate rest room and
changing room for staffs changing room for staffs changing room for staffs
(separate for ladies and (separate for ladies and (separate for ladies and
gentlemen) gentlemen) gentlemen)
All Categories:
Every apartment is expected to provide a facility to pray (separate for ladies and gentlemen) and the direction of
“Kiblat” should be clearly indicated.
All Categories: All staff must be sent for continuous hospitality training with certification.
47
 MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL

MINIMUM REQUIREMENT FOR

ORCHID RATING OF HOTEL
(Kriteria Minimum Pengelasan Orkid)

ORCHID
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

MINIMUM REQUIREMENTS FOR

ORCHID RATING OF HOTEL

Assessment Marks
Very Good Quality 2.1 - 3
Good 1.1 - 2
Poor 0.1 – 1
Not Provided 0

49
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
NO. OF CALCULATING
NO. CRITERIA MAX. POINTS WEIGHTAGE %
QUESTIONS FORMULA

1. Cleanliness and Hygiene Standard 6 18 25% (____ x 25) =

18

2. Building Safety and Guest Security 3 9 25% (____ x 25) =

9

3. Facilities and Services 9 27 25% (____ x 25) =

27

4. Bedroom Requirement 12 36 20% (____ x 20) =

36

5. Staff 5 15 5% (____ x 5) =
15

TOTAL :
100

50
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

A. CLEANLINESS AND HYGIENE STANDARD

CRITERIA 1 Orchid 2 Orchid 3 Orchid
A. 1 DUSTBINS All Categories: 1. All bins must be lined with plastic bag, placed at suitable areas and to be
covered at all times.

2. Encourage usage of separate waste bins with labels for recycling at exit
centre area.
A. 2 SANITARY INSTALLATION / TOILET At least one common bath- At least one common Individual bathroom and toilet
(Minimum size of a toilet and bathroom is 2 square meter.) room and toilet for every 8 bathroom/toilet for every 1 – 7 in every room.
occupants or 2 every 9 – 20 occupants.
occupants.
Separate toilets/bathrooms for
Separate toilets/bathroom for ladies/gentlemen with clear Complete with wash basin,
ladies/gentlemen with clear labels. shower or bath tub and small
labels. pail.
Toiletries are not required.
Toiletries are not required. Towels and basic toiletries are
required.
Advisable to use bio-degradable liquid soap/ shampoo dispenser
Water ladle to be made available.
A. 3 HEALTH AWARENESS MESSAGE All Categories: Healthy lifestyle posters/pamphlets to be displayed.
(e.g. HIV / AIDS posters and pamphlets)
Posters/ pamphlets on environmental awareness to be displayed.
Green / Environment Awareness Message

51
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

A. CLEANLINESS AND HYGIENE STANDARD

CRITERIA 1 Orchid 2 Orchid 3 Orchid
A. 4 KITCHEN
All Categories :

Food Prepared must comply with the hygiene requirements of the Health Authorities.

Kitchen/pantry must be in accordance with the requirements of Health Authorities.

Separate cooking, washing, storage area and utensils for halal and non-halal food.

Food compartments should be labeled accordingly.

A. 5 REFUSE All Categories :

All refuse and garbage must be disposed off daily from the room premises – containers and
refuse area to be kept in a sanitary condition.

Encourage usage of separate waste bins (brown/blue/orange) for recycling purposes (Glass /
paper / plastic /aluminium)

A. 6 INSECT AND VERMIN PROTECTION All Categories :

Effective protection pest control in all areas of hotel at all time. Encouraged to use ECO–safe or
botanically based pesticides.

52
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

B. BUILDING SAFETY AND GUEST SECURITY

CRITERIA 1 Orchid 2 Orchid 3 Orchid
B. 1 CORRIDORS All Categories :

Safe, well and clean with adequate corridor precautions (emergency light, exits and directions)
B. 2 FIRE SECURITY AND SAFETY FACILITIES All Categories :

In accordance with local fire – fighting and fire prevention laws – under the Uniform Building By
Laws 1984. Possess the Certificate of Fitness for occupation.

Installation of meters / equipment to monitor and control energy consumption.

B. 3 EMERGENCY POWER SUPPLY All Categories :
Battery lamps/torch lights are made available in the event of power failure.

53
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
C. FACILITIES AND SERVICES
CRITERIA 1 Orchid 2 Orchid 3 Orchid
C. 1 RECEPTION AREA Proper reception area with at Proper reception area with A comfortable reception
least one staff in charge. a suitable main entrance. At area with tables and chairs. A
least one staff in charge. suitable main entrance with at
least one staff in charge.
C. 2 PUBLIC TOILET All Categories :
At least one public toilet near the reception area furnished with wash basin and biodegradable
liquid soap dispenser.

Public toilets for the disabled (OKU) to be made available (In accordance to OKU Act 2007)
C. 3 THERMAL CONDITIONS FOR COMMON AREAS All Categories : Fan provided with good ventilating system.
C. 4 PUBLIC TELEPHONE All Categories :
At least one public telephone at the reception area (local calls and operator assisted) or
equivalent
C. 5 LIFTS/ ELEVATOR All Categories :
Lift/elevators required for building of 60 feet and above or more than five storeys high.
C. 6 FRONT DESK SERVICES All Categories :
Guest registration book to be provided attended by at least a staff.
C. 7 TAXI SERVICE Not Compulsory Not Compulsory Service on call Taxi to be pro-
vided.
C. 8 TOURISM INFORMATION Not Compulsory Not Compulsory Tourism brochures and
pamphlets to be provided.

C. 9 FIRST AID FACILITIES All Categories :

Provision of first aid box containing medicine, ointment, bandages etc. (to be replenished, to
observe the validity of the product used and inspected from time to time)

54
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
D. BEDROOM REQUIREMENTS
CRITERIA 1 Orchid 2 Orchid 3 Orchid
D. 1 MINIMUM SIZE OF BEDROOMS All Categories : Minimum Standard requirements
Size : 8 sq m
Heights: 2.5 m.
D. 2 NON - SMOKING ROOM Not Compulsory Not Compulsory Not compulsory – Smoking
Room to be provided.
D. 3 BEDROOM FURNITURE 1. Beds with clean linen, 1. Beds with clean linen, 1. Beds with clean linen,
blankets, clean pillows blankets, clean pillows blankets, clean pillows
and mattresses. and mattresses. and mattresses.

2. Waste basket. 2. Waste basket. 2. Waste basket.

3. Hangers/hooks for 3. Hangers/hooks for 3. Cupboard with

Clothes. Clothes. hangers.

4. Elements of Malaysian 4. Night Table. 4. One table with one

Batik and local chair.
(Malaysian) decoration 5. Elements of Malaysian
to be provided Batik and local 5. Elements of
(Malaysian) Malaysian Batik
decoration to be and local (Malaysian)
provided decoration to be
provided
D. 4 BED LINENS, TOWELS All Categories :
Introducing sheets and towel re-use program to reduce usage of water detergent and energy
consumption.
(To be changed upon guest’s request – for the same guest)

55
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
D. BEDROOM REQUIREMENTS
CRITERIA 1 Orchid 2 Orchid 3 Orchid
D. 5 BEDROOM WINDOWS All Categories :
Must adhere to standard building codes set by appropriate authority.
Curtain or blinds for window.
D. 6 BEDROOM DOORS All Categories :
Each room must be numbered and has individual key with latch/double lock. Materials used
should be fire resistant.
D. 7 SOUND - PROOFING FOR BEDROOMS All Categories :
To adhere to the local authority standards.
Encourage to existence of noise control program from hotel operation
D. 8 THERMAL CONDITIONS IN BEDROOMS; All Categories :
VENTILATIONS Fan in all rooms.
Each room shall be capable of being naturally ventilated by means which be controlled by the
room occupants.
D. 9 BEDROOMS COMMUNICATION Not Compulsory Telephone provided at least in Telephone in every room
every floor. for local calls and operator
assisted.
D. 10 DRINKING WATER IN BEDROOMS Drinking water provided upon request. Drinking water provided.

D. 11 INFORMATION MATERIALS IN BEDROOMS All Categories :

Information on fire prevention / guidelines, house rules and room tariff / charges to be displayed.
D. 12 KIBLAT SIGN IN BEDROOMS All Categories :
Kiblat sign displayed clearly on the ceiling of every room.

56
 MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
E. STAFF
CRITERIA 1 Orchid 2 Orchid 3 Orchid
E. 1 MODE OF GREETING All Categories :
Staff should greet guests according to local cultures or the Malaysian greeting.
E. 2 LANGUAGE All Categories :
Bilingual receptionist.
E. 3 NUMBER OF STAFF All Categories :
Adequate number of staff in accordance with hotel rooms / size
E. 4 CITIZENSHIP All Categories :
Only Malaysian citizens are allowed to work as frontliners.
Foreign workers are allowed to work at the back of the house only.
E. 5 QUALITY OF STAFF All Categories :
Staff Training – All staff must be sent for continuous hospitality and environmental awareness
training with certification.

57
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL