For internal SAP and partner use only

Partners’ guide to
Booking SAP Partner COE Pre-Audit Services
Delivery by SAP Partner Service Delivery
INTRODUCTION
SAP Partner Service Delivery provides a range of on-demand services around SAP Partner COE
certification enabling SAP Sell partners to become support authorized.

This guide explains the remote pre-audit services, how to book them, what partners are entitled to,
addresses service prerequisites, as well as outlines booking guidelines.

IMPORTANT

The listed services are complementary services provided to you by SAP Partner Service Delivery. The
services are reviewing and highlighting selected items which can become critical during audit. They do
not constitute an audit, nor are they imitating an audit. All information and results shared through the
services are for enablement purposes only and do not guarantee a passing of the Partner COE
certification audit.

PCOE PRE-AUDIT SERVICE ROADMAP

2
HOW TO BOOK A SERVICE

SAP Partner COE Certification (PCOE)

Pre-Audit Services

I. Comply with the Timelines and Prerequisites as outlined in

this guide to be eligible for service delivery

II. Create an incident to SAP, one incident per service, under

your SAP Partner account & system:
• Component: SV-BO-REQ-PCOE
• Short Description: “PCOE Pre-Audit Service”
• Problem Description: name the service you order
• Attachment: include the completed booking template
(provided via SAP KBA 2253904 ) for the desired
service, or the completed PCOE Checklist for the
Checklist Review Service

3 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

PARTNER COE PRE-AUDIT SERVICES
On-Demand
Pre-Audit Description
Services
This service is aimed at partners preparing for
PCOE re-certification or validation audit and
require clarification on the previous PCOE audit
report and recommendations therein. The
Partner will have the opportunity to engage and
discuss his pre-defined questions with a SAP
PCOE Auditor through a 1on1 call.
Deliverables
• 1on1 60-minute phone call between partner
and SAP expert
• Review of High/ Very High recommendations
PCOE Audit from previous Audit Report
Service Review • Q&A (non-technical) based on pre-defined
partner questions (min.3)
Key Benefits:
• 1on1 engagement with an experienced SAP
Partner COE Auditor
• Fully understand High recommendations
from your previous Audit Report
• Avoid any misinterpretations of the previous
Audit report
• Clarify any areas of the previous Audit report attachment of SAP KBA 2253904
that are not fully transparent
This service compliments the quarterly PCOE
Quality Measurement report (QMR). It gives
the partner a real-time snapshot before the
audit covering selected items which are critical
to the audit outcome.
Deliverables
• Partner’s maintenance customer list as per
SAP*
• SAP EarlyWatch®Alert rate of productive
PCOE Status
customers*
Service
• Remote Connectivity rate of productive
customers to SAP*
• Remote Connectivity status of partner test
systems to SAP
• Support Consultant requirement status
• SAP Solution Manager version, RC, EWA
(where applicable)
• Incidents to SAP – Validation*
Reduced scope for Readiness Audits (no customers)
4 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES
Booking Guidelines
Target**: first attempt of
Recertification Audit or Validation
Check
Booking Deadline:
Latest 3 months before audit but
no earlier than 6 months before
audit
Entitlement:
Max. 1 service/ per audit cycle
Prerequisites:
• partner submits the completed
questionnaire, min.3 - max. 10
questions
• attach previous audit report and
any supporting documentation
• one booking template per
partner subsidiary in case of
combined scenarios
Booking Template in the
Target: Recertification Audit,
Validation Check, Readiness Audit
Booking Deadline:
Latest 15 business days before
audit
Entitlement:
Max. 3 services in 6 months
(starting from the 1st status
service booking of the year)
Prerequisites:
• partner submits the completed
booking template for PCOE
Status Service with the service
request
• one booking template per
partner subsidiary in case of
combined scenarios
Booking Template in the
attachment of SAP KBA 2253904

As part of this service the SAP team is
reviewing the partner’s SAP Solution Manager
setup by logging onto the system and
confirming:
• maintenance customer setup, incl. customer
PCOE
SAP Solution list*
• operation of mandatory support
Manager
functionalities (e.g. service desk)
System Check
Reduced scope for Readiness Audits (no customers)
This service provides review and
recommendation on the presented partner
PCOE checklist and documents, including
references to enablement assets which should
be used by partner to implement the service
recommendations and for further self-
enablement.
Deliverables
• Document review and recommendations for
PCOE Checklist improvement
Review Service • Confirmation of information provided by
partner through the checklist, e.g.
- Audit scope
- Partner’s maintenance customer list as • partner confirms point of
per SAP*
- SAP EarlyWatch®Alert rate of productive • in order to deliver the service for
customers*
- Remote Connectivity rate of productive
customers to SAP*
- Remote Connectivity status of partner
test systems to SAP*
- Support Consultant requirement status
*not applicable for PCOE Readiness Audit (no customers)
** the service is not applicable after failed audit or extension
FURTHER INFORMATION
5 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES
Target: Recertification Audit,
Readiness Audit, Validation Check
for partners with SAP Solution
Manager
Booking Deadline:
Min. 6 weeks before Audit Date
Entitlement:
Max. 1 service/audit cycle
Prerequisites:
with the service request the
partner must grant system access
and authorization to the SAP
Team as defined in the booking
template, as well as submit the
fully completed booking template
for SAP Solution Manager System
Check
Booking Template in the
attachment of SAP KBA 2253904
Target: Recertification Audit,
Readiness Audit, Validation Check
Booking Deadline:
Min. 4 weeks before Audit Date
Entitlement:
Max. 1 service/audit cycle
Prerequisites:
• partner submits fully completed
PCOE Certification Checklist and
all supporting documentation
with the service request
contact email address
all partner accounts partaking in
a combined audit, partner
ensures to submit all documents
relevant to the subsidiaries
involved in the audit
PCOE Preparation Channel partners that choose to deliver support are required to attain Partner Center
Toolkits of Expertise certification, which is built on three main pillars: processes, infrastructure
and people.
The PCOE preparation toolkits have been created as a “roadmap” for partners
preparing for Partner COE certification, consolidating the main enablement materials
in a structured way.
Access the toolkits:
• SAP PCOE Preparation: People | Processes | Infrastructure

SAP PartnerEdge SAP Partner Center of Expertise (PCOE)

Portal

Target: Readiness Audit, Validation

Check, Re-Certification Audit

Audit service
• The PCOE audit is normally performed
remotely through system checks and
documentation validation
• SAP auditor may additionally request a
telephone interview (mandatory for
PCOE Readiness audit)
• Attendance of the support manager and
PCOE Audit selected support staff is required.
Service (Partner • The SAP auditor discusses and verifies
Center of the answers in the checklist with the
Expertise) Audit partner and requests demonstrations of
the support infrastructure and
processes in place.
• After the audit session, an audit report is
created and submitted to the partner
comprising audit results as well as
recommendations for improvements on
support deliverables and best practices
Booking Deadline:
- book audit date 2 months prior
to your desired audit date for
best availability
- audit should take place 8 weeks
prior to certification expiry date
Entitlement:
Partners get two PCOE audit
attempts (refer to SAP Partner
COE Certification Process and
Technical Support Guide [TSG])
Prerequisites:
- support authorization
requirements met (refer to
TSG and How to set up PCOE)
- Completed PCOE Certification
Checklist and audit documents
submitted 10 business days
before Audit date or risk
losing your audit slot
- partner confirms point of
contact email address

Booking Template: submit

completed PCOE Certification
Checklist and audit documents as
per SAP Partner COE Certification
Process

Questions If you have questions about the PCOE Pre-Audit Services, please contact
SAP_PCOE_AUDIT@SAP.COM

6 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

sappartneredge.com

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