SAP

Back-office admin. & workers

Financial & Accounting
Baan
Suppliers
Software
Oracle
Back-office admin. & workers
Manufacturing
People-Soft
Suppliers

Real-time information Back-office admin. & workers

Inventory & Supply Chain
Deliver an order to a customer faster Suppliers

Operation time more efficient Human Resource Management Employees

Single comprehensive
Company Information
Almost universal applicability Sales force
database
Benefits Integration
Modular systems Service Customer service receptionist

Streamline company management structures Customers

Centralization of control over information Sales force

Standardization of processes Sales & Delivery Customer service receptionist

Customers

The logic of the system may conflict with the logic of the business
Managers
Enterprise System Reporting
Fail implementation Stakeholders
Risks
Wasting vast sums of money
Complex pieces of software
Causing a great deal of disruption
Large investments of money, time, and expertise
Weaken important sources of competitive advantage
Business often must be modifled to fit the system

Storing and rationalizing redundant data How might an ES strengthen competitive advantages?

Rekeying and reformatting data to another system How might it erode them?

Updating and debugging obsolete software code What will be the system's effect on organization and culture?
Costs Challenges

Programming communication links between systems

Do we need to extend the system across all our functions, or should we implement only certain modules?
Implementation

Would it be better to roll the system out globally or to restrict it to certain regional units?
Training

FoxMeyer Drug Are there other alternatives for information management that might actually suit us better than an ES?

Mobil Europe
Carefully controlled
Out-of-Control Projects
Dell Computer

Dow Chemical