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Table of Contents

Child Support Services

Health and Human Services

Performance Measurements

Federal Performance Measurements:

The effectiveness of the Department of Child Support Services (DCSS) is evaluated by measurements in five critical areas:

1. Child Support Orders

Status of FY 2017 Goals: Achieved 95.5% of cases with a child support order, an increase of .4% over last year.

With a focus on establishing child support orders that are fair, accurate, and consistent with a parent’s ability to pay, the overall percentage of cases with support orders reached an all-time high.

100% Cases With Support 95% Orders 90% Contra Costa 85% Statewide 2. Current Child Support
100%
Cases With
Support
95%
Orders
90%
Contra
Costa
85%
Statewide
2. Current Child Support Collections
Status of FY 2017 Goals: Achieved 71.8% of cases with current support collected, an increase
Status of FY 2017 Goals: Achieved 71.8% of
cases with current support collected, an
increase of 0.3% over last year.
75%
Collections
on Current
70%
Support
65%
Contra
60%
Costa
Statewide

3. Arrears Collections

Status of FY 2017 Goals: Achieved 70.7% of cases with arrearage collections, a slight decrease of 0.3% from last year’s performance.

DCSS is focused on engaging parents with delinquent accounts to make child support payments. The statewide average of cases paying on arrears is 66.4%. DCSS has consistently maintained participation above the statewide average.

73% Cases with Arrears 70% Collections 67% Contra Costa 64% Statewide
73%
Cases with
Arrears
70%
Collections
67%
Contra
Costa
64%
Statewide

4. Operational Cost-effectiveness

Status of FY 2017 Goals: Achieved $3.82 in cost effectiveness, a slight decrease of $0.03 compared to last year.

The cost effectiveness of a program may be measured by how much money is collected for each dollar spent on Child Support operations. In FFY 2017, the California State average was $2.52 collected for each dollar expended. Contra Costa DCSS is 51.5% more effective than the State average, collecting $3.82 for each dollar spent on operations.

$4.00 Cost $3.50 Effectiveness $3.00 Contra $2.50 Costa $2.00 Statewide
$4.00
Cost
$3.50
Effectiveness
$3.00
Contra
$2.50
Costa
$2.00
Statewide