Table of Contents

Child Support Services

Health and Human Services

Performance Measurements 3. Arrears Collections

Federal Performance Measurements: Status of FY 2017 Goals: Achieved 70.7% of

The effectiveness of the Department of Child
Support Services (DCSS) is evaluated by
measurements in five critical areas:
1. Child Support Orders
Status of FY 2017 Goals: Achieved 95.5% of
cases with a child support order, an increase of
.4% over last year.
cases with arrearage collections, a slight
decrease of 0.3% from last year’s performance.
DCSS is focused on engaging parents with
delinquent accounts to make child support
payments. The statewide average of cases
paying on arrears is 66.4%. DCSS has
consistently maintained participation above the
statewide average.

With a focus on establishing child support orders 73%

that are fair, accurate, and consistent with a Cases with 
parent’s ability to pay, the overall percentage of Arrears
cases with support orders reached an all-time 70%
Collections
high.
67%
Contra
100%
Costa
Cases With  64% Statewide
95%
Support 
Orders
90%
Contra
Costa 4. Operational Cost-effectiveness
85%
Statewide
Status of FY 2017 Goals: Achieved $3.82 in
cost effectiveness, a slight decrease of $0.03
compared to last year.

The cost effectiveness of a program may be

2. Current Child Support Collections measured by how much money is collected for
each dollar spent on Child Support operations.
Status of FY 2017 Goals: Achieved 71.8% of In FFY 2017, the California State average was
cases with current support collected, an $2.52 collected for each dollar expended. Contra
increase of 0.3% over last year. Costa DCSS is 51.5% more effective than the
State average, collecting $3.82 for each dollar
75% spent on operations.
Collections 
70% on Current $4.00
Support Cost 
$3.50 Effectiveness
65%
$3.00
Contra Contra
$2.50
60% Costa Costa
Statewide $2.00 Statewide

County of Contra Costa FY 2018-2019 Recommended Budget 199