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COMPLAINT
Plaintiffs, Muhammad Zaheer and Yousra Zaheer, by and through their undersigned
attorneys, and for their Complaint against Defendants United Continental Holdings, Inc., United
INTRODUCTION
1. On September 25, 2016, Muhammad Zaheer, Yousra Zaheer and their 4-month old
daughter were unjustly removed from United Airlines Flight 5503 at O’Hare
International Airport in Chicago, Illinois. They bring this suit to redress their wrongful
removal from this flight which was based solely on their race, national origin and/or
perceived religion.
2. This Court has jurisdiction over this action pursuant to 28 U.S.C. § 1331 and § 1343.
3. Venue is proper in the Northern District of Illinois pursuant to U.S.C. § 1391(b). The
events giving rise to the claims asserted herein occurred within this Judicial District.
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PARTIES
4. Muhammad Zaheer and Yousra Zaheer (“Plaintiffs”) are United States citizens and
residents of Washington D.C. Plaintiffs are accomplished and educated professionals who
at the time of the events giving rise to this Complaint frequently traveled via air
6. United Continental Holdings, Inc. is the parent company of its subsidiary, United
are in Chicago, Illinois. In the course of their air carrier operations, United employs
7. SkyWest, Inc. is the parent company of its subsidiary, SkyWest Airlines (collectively
interstate, and international air transportation. SkyWest’s headquarters are in St. George,
Utah. In the course of their air carrier operations, SkyWest employs pilots, flight
FACTUAL BACKGROUND
8. Prior to September 25, 2016, Plaintiffs purchased tickets for United Flight 5503. The
ticket purchase constituted a contract to fly aboard United Flight 5503 with the right to be
9. On September 25, 2016, Plaintiffs, along with their 4-month old daughter, boarded
United Flight 5503 at O’Hare International Airport in Chicago, Illinois headed for
Washington D.C.
10. The Plaintiffs took their seats with their daughter securely seated in a forward facing,
11. As they waited for the aircraft to takeoff, a United Flight Attendant (“Flight Attendant”)
passed by the Plaintiffs’ seats and instructed the Plaintiffs that their daughter had to be
removed from the baby carrier in accordance with Federal Aviation Administration
(“FAA”) regulation(s). The Flight Attendant further informed the Plaintiffs that, if they
desired, she would produce and show them an FAA manual stating the applicable
regulation(s).
12. The Plaintiffs immediately complied with the Flight Attendant’s instruction and removed
13. The Flight Attendant affirmed to Plaintiffs that Yousra had complied with her instruction.
14. After complying with the Flight Attendant’s instruction, the Plaintiffs accepted the Flight
Attendant’s offer to view the FAA manual containing the applicable regulation(s).
15. Shortly thereafter, and much to the Plaintiffs’ confusion, the Flight Attendant returned to
the Plaintiffs’ seats and asked if they planned to comply with her instruction or if they
16. Plaintiffs informed and demonstrated to the Flight Attendant they had already complied
with her instruction; the Plaintiffs compliance was subsequently confirmed by fellow
passengers, another flight attendant aboard United Flight 5503 and the Gate Agent
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servicing United Flight 5503. At no point did the Plaintiffs indicate they wanted to leave
the flight.
17. The Flight Attendant left the Plaintiffs and went to speak with the Captain of the flight.
18. At this point, various members of the flight crew began to harass and intimidate the
Plaintiffs by asking them if they would comply with the Fight Attendant’s instruction,
even though the Plaintiffs’ had already removed their daughter from the baby carrier. The
confusing behavior and actions of the flight crew continued as one crew member stated to
another crew member that the Plaintiffs were uncomfortable flying on this United flight.
19. Plaintiffs promptly and clearly corrected the flight crew, informing the crew member that
they were comfortable flying on this United flight and were looking forward to the flight
taking off.
20. Almost 30 minutes after this ordeal began, a Gate Agent boarded the plane and informed
the Plaintiffs that they were making the Flight Attendant and Captain uncomfortable and
21. The Captain never met the Plaintiffs, at any point, and never asked them about their
interactions with the Flight Attendant or other members of the flight crew. Nevertheless,
the Plaintiffs were informed that the Captain was uncomfortable with their continued
22. Humiliated and in a state of disbelief, the Plaintiffs complied with the Gate Agent’s
23. Following the Gate Agent off of the aircraft and to the gate, the Plaintiffs requested
a. how they could be making the Flight Attendant uncomfortable when they had
b. how they could be making the Captain uncomfortable when the Captain had never
24. At this point, the Gate Agent offered alternating explanations as to why the Plaintiffs
were asked to leave United Flight 5503, including: Plaintiffs did not immediately comply
with the Flight Attendant’s request, the Plaintiffs stated they were uncomfortable on the
flight and that the Captain, Flight Attendant and Flight Crew were uncomfortable with
Plaintiffs.
26. The Gate Agent, despite stating Plaintiffs caused discomfort to the Captain, Flight
Attendant and flight crew of United Flight 5503, proceeded to place Plaintiffs on another
27. Upon information and belief, the reason the Plaintiffs were removed from United Flight
5503 is because of their race, national origin and/or perceived religion. The varying
explanations provided by the agents and/or employees of the Defendants were an attempt
COUNT 1
49 U.S.C § 40127(a): DISCRIMINATION AGAINST PERSONS IN AIR TRANSPORTATION
28. Plaintiffs reincorporate by reference each paragraph of this Complaint as if fully restated
herein.
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29. At all times relevant, the Captain, Flight Attendant, Gate Agent and other flight crew of
United Flight 5503 were agents and/or employees of Defendants United or SkyWest.
30. Defendants are liable for the wrongful acts of their employee and/or agents directly
31. The Plaintiffs never posed a risk of safety or security to the aircraft, flight crew or other
32. The Defendants’ actions in removing Plaintiffs from the United Flight 5503 was
perceived religion.
33. Defendants’ intentional discrimination against Plaintiffs deprived them of their right to be
COUNT 2
42 U.S.C § 1981: DISCRIMINATION IN THE MAKING AND ENFORCEMENT OF
CONTRACTS
34. Plaintiffs reincorporate by reference each paragraph of this Complaint as if fully restated
herein.
35. At all times relevant, the Captain, Flight Attendant, Gate Agent and other flight crew of
United Flight 5503 were agents and/or employees of Defendants United or SkyWest.
36. Defendants are liable for the wrongful acts of their employee and/or agents directly
37. The Plaintiffs never posed a risk of safety or security to the aircraft, flight crew or other
38. Defendants engaged in intentional discrimination against Plaintiffs on the basis of their
race, national origin, and/or perceived religion by removing Plaintiffs from United Flight
5503.
39. Defendants actions deprived Plaintiffs of their right to make and enforce contracts
COUNT 3
42 U.S.C § 2000d: DISCRIMINATION IN FEDERALLY FUNDED ACTIVITIES
40. Plaintiffs reincorporate by reference each paragraph of this Complaint as if fully restated
herein.
41. At all times relevant, the Captain, Flight Attendant, Gate Agent and other fight crew of
United Flight 5503 were agents and/or employees of Defendants United or SkyWest.
42. Defendants are liable for the wrongful acts of their employee and/or agents directly
43. Upon information and belief, Defendants receive federal funding or assistance to support
44. Defendants intentionally discriminated against Plaintiffs on the basis of race, national
origin, and or perceived religion by removing them from United Flight 5503.
WHEREFORE, Plaintiffs Muhammad Zaheer and Yousra Zaheer, respectfully request that
this Court enter a judgment in their favor against Defendants United Continental Holdings, Inc.,
United Airlines Inc., and SkyWest Inc., award Plaintiffs compensatory damages, Plaintiffs
punitive damages, Plaintiffs costs, expenses and fees incurred herein, including reasonable
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attorneys’ fees pursuant to 42 U.S.C. § 1988 and any other equitable relief this Court deems just
and necessary.
JURY DEMAND
Respectfully Submitted,
Mohammed Khan
7 S. Fairview, Ste. 201
Park Ridge, IL 60068
847.696.9021
mkhan20@gmail.com
Atty. No. 6321914
Andrew Hale
Brian Stefanich
Hale Law, LLC
53 W. Jackson St., Suite 330
Chicago, IL 60604
312.341.9646
ahale@ahalelaw.com
Atty. No. 6197786
bstefanich@ahalelaw.com
Atty. No. 6304074