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2 HEAVY AIRCRAFT WEIGHTS REQUESTED ARE TOO HEAVY, OR AIRCRAFT CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR
CANNOT MEET REQUIRED CLIMB PROFILE, OR FORCASTED TEMP RESOLUTION.
EXCEED THE PERFORMANCE CAPABILITY OF AIRCRAFT
ADBDIR01 PERMANENT AIRCRAFT FILE NAME NOT FOUND REVIEW THE AIRCRAFT FILE
(ERROR IS CAN BE ENCOUTERED WHEN CREATING AND DELETING IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
AIRCRAFT FROM THE AIRCRAFT DATABASE.) NUMBER FOR RESOLUTION.
09/24/18
REENTER WEIGHT INPUTS
ALTOZTOW MAXIMUM TAKEOFF WEIGHT EXCEEDED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW PROFILE CONSTRAINTS
ALTOZ01 TOO MANY ALTITUDE CHANGES IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW PROFILE CONSTRAINTS WITH RESPECT TO HEMISHERICAL RULES
ALTOZ182 ANTI-HEMISPHERICAL SEGMENT TOO CLOSE TO TOC AND CRUISE ALTITUDE
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
ALTRKC01 NO TRAK ALTITUDES AVAILABLE FOR GIVEN INPUT CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
ALTRKC02 NO TRAK ALTITUDES AVAILABLE FOR GIVEN INPUT CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
APINFO 3 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
APOLL01 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
ARISIT01 PLEASE RETRY PRINT AND FORWARD CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
ARISIT04 THE PLAN NUMBER REQUESTED WAS NOT COMPUTED UNDER THE VERIFY THAT THE PLAN NUMBER IS CORRECT
CURRENT ID BEING USED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
VERIFY THAT THE NUMBER USED IS CORRECT
ARISIT05 THE PLAN NUMBER REQUESTED WAS NOT COMPUTED UNDER THE
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
CURRENT PASSWORD BEING USED
NUMBER FOR RESOLUTION.
ARISIT06 GRAPHIC MAPS CANNOT BE PRINT & FORWARDED CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
09/24/18
REVIEW INPUTS
BAD LAND ONE OR BOTH AIRPORT IDENTIFIERS HAVE BEEN LEFT OFF FROM
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
THE INPUT
NUMBER FOR RESOLUTION.
REENTER INPUT
BAD NAME REQUESTED FILE NAME HAS MORE THAN 8 CHARACTER OR HAS A
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
LEADING BLANK
NUMBER FOR RESOLUTION.
BAD RCPT CHECK RECLEAR POINT ENTERED TO MAKE SURE IT IS ON THE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
ROUTE NUMBER FOR RESOLUTION.
REENTER INPUTS
BAD REQ REQUESTED OPTION NOT RECOGNIZED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REENTER ROUTE ENTRY
BAD SAVE NO FILE NAME WAS SPECIFIED AFTER ENTERING $SAV BAD TRK#
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
ROUTE INPUTS INCORRECT, CHECK ROUTE ENTRY
NUMBER FOR RESOLUTION.
REENTER ROUTE ENTRY
BAD TRK # ROUTE INPUTS INCORRECT, CHECK ROUTE ENTRY IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
BEGMUD01 REENTER ALL INPUTS
NUMBER FOR RESOLUTION.
REENTER RECLEAR CHECKPOINT
BEGRCL02 RECLEAR CHECKPOINT NAME IS BLANK IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
BESERK01 REENTER ALL INPUTS
NUMBER FOR RESOLUTION.
ROUTE FLIGHT OVER A NAVAID NEAR DEPARTURE AIRPORT TO OVERFLY
BESERK02 NAVAID CAPACITY EXCEEDED DURING ROUTE COMPUTATION IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER ALL INPUTS
BETTER01 NEGATIVE GROUND SPEED HAS BEEN CALCULATED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW PROFILE INPUTS
BSRCH001 INVALID FLIGHT LEVEL REQUESTED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REENTER ROUTE INPUTS
CANCAN01 CANNED TRACK EXIT POINT (Q6) IS NOT RECOGNIZED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REENTER ROUTE INPUTS
CANCAN02 ROUTE CANNOT BE COMPUTED FROM RECLEAR POINT TO THE
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
RECLEAR AIRPORT
NUMBER FOR RESOLUTION.
09/24/18
CANCAN03 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW STORED ROUTE NAME INPUT
CANCAN04 CANNED TRACK NAME NOT RECOGNIZED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ROUTE INPUTS IN STORED ROUTE
CANCAN05 UNRECOGNIZABLE CHECK POINT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REDUCE ROUTE INPUT ENTRIES FOR THE STORED ROUTE
CANCAN06 TRY REDUCING AMOUNT OF ENTRIES IN ROUTE INPUT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ROUTE INPUTS IN THE STORED ROUTE
CANCAN08 WHEN USING PREFERRED ROUTES IN DEPARTURE AREA, AN
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
OVERFLY POINT IS BEING USED AS AN EXIT TRANSITION
NUMBER FOR RESOLUTION.
REVIEW INPUTS
CDBDRI02 NUMBER OF CHARACTERS OF INPUT LESS THAN ONE OR NO
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
INSTRUCTIONS FOLLOWING COMMAND
NUMBER FOR RESOLUTION.
REVIEW INPUTS
CDBDVR01 NUMBER OF CHARACTERS OF INPUT LESS THAN ONE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW INPUTS
CHCONV01 A NUMERIC INPUT CONTAINS LETTERS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW RESTRICTED AREA INPUTS
CHKRST10 TWO SIDES OF A RESTRICTED AREA CROSS EACH OTHER EACH
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
SHOULD END AT A COMMON POINT
NUMBER FOR RESOLUTION.
REVIEW RESTRICTED AREA INPUTS
CHKRST20 A SIDE OF A RESTRICTED AREA IS TOO SHORT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW RESTRICTED AREA INPUTS
CHKRST30 CHECK RESTRICTED AREA INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW RESTRICTED AREA INPUTS
CHKRST40 CHECK RESTRICTED AREA INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
09/24/18
REVIEW CENTER INPUT FOR THE DEFINED RESTRICTED AREA
CIRCUM10 CENTER OF CIRCUMSCRIBING CIRCLE FOR RESTRICTED AREA
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
COULD NOT BE FOUND
NUMBER FOR RESOLUTION.
REVIEW RESTRICTED AREA INPUTS
CIRCUM15 CHECK RESTRICTED AREA INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.TIONS
TRY SPLITTING AREA INTO TWO
CIRCUM20 RESTRICTED AREA TOO LARGE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
CLBOTP02 REENTER ALL INPUTS
NUMBER FOR RESOLUTION.
REVIEW INPUTS AS IT RELATES TO AIRCRAFT CAPABILITIES
CLBOTP11 AIRCRAFT PERFORMANCE ERROR IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW BIAS INPUTS
CLBOTZ01 INVALID POINT OF DEPARTURE ALTITUDE BIAS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW FLIGHT PLAN NUMBERS USED FOR INPUTS
CMPFIL03 USE LAST 2 FLTPLNS IN NUMERIC ORDER TO COMPRESS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW FLIGHT PLAN NUMBERS USED FOR INPUTS
CMPRES01 USE LAST 2 FLTPLNS IN NUMERIC ORDER TO COMPRESS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ROUTE INPUTS
DAZL01 DISTANCE BETWEEN CHECK POINTS IS EQUAL TO ZERO IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW BIASES
DESAVG01 INVALID POINT OF ARRIVAL ALTITUDE BIAS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
DESWT101 REENTER ALL INPUTS
NUMBER FOR RESOLUTION.
09/24/18
REVIEW SPECIFIED ETP POINTS
ETP ARPT DEPARTURE ETP AIRPORT IS CLOSER TO ARRIVAL THAN THE
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
REQUESTED ARRIVAL ETP AIRPORT
NUMBER FOR RESOLUTION
09/24/18
FLTLOG05 ERROR ENCOUNTERED WHILE ATTEMPTING TO READ THE PLAN IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK.
FILE POSSIBLE HARDWARE ERROR
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK
FLTLOG11 ERROR WAS IN READING THE FLIGHT LOG FILE POSSIBLE
HARDWARE ERROR
FLTLOG12 ERROR OCCURRED WHILE ATTEMPTING TO WRITE A PLAN TO THE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK
LOG FILE POSSIBLE HARDWARE ERROR
FLTLOG13 ERROR OCCURRED WHILE ATTEMPTING TO UPDATE LOG FILE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK
POINTERS POSSIBLE HARDWARE ERROR
FLTLOG15 ERROR ENCOUNTERED WHILE ATTEMPTING TO READ THE PLAN IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK
FILE, POSSIBLE HARDWARE ERROR
VERIFY PLAN NUMBER
FPFERR01 INVALID FLIGHT PLAN NUMBER IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY FILED MESSAGE
FPFERR02 ATTEMPTING TO FILE A MESSAGE THAT HAS ALREADY BEEN FILED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY THAT THE MESSAGE WAS FILED
FPFERR03 ATTEMPTING TO CANCEL A MESSAGE THAT HAS NOT BEEN FILED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
FPFERR04 NETWORK IS TEMPORARILY DOWN IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK.
REVIEW INPUTS
FPFERR05 FLIGHT PLAN FILING INFORMATION IS INCOMPLETE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
FPFERR06 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
09/24/18
VERIFY THAT BETWEEN TIME, EXCEEDS 12HRS, IF TIME DOES NOT EXCEED 12
FPFERR11 THE MAX FILING TIME BEFORE ETD FOR BOTH DOMESTIC AND INTL
HOURS.
FLIGHT PLANS IS 12 HRS
CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
09/24/18
VERIFY BOTH TAIL NUMBER AND CORRESPONDING CRUISE MODE
GETAC02 INVALID CRUISE MODE FOR REQUESTED AIRCRAFT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY SELECTED CRUISE SPEEDS
GETAC03 INVALID AUX CRUISE MODE FOR REQUESTED AIRCRAFT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY TAIL NUMBER AND CORRESPONDING CRUISE MODE SELECTED
GETCZ02 INVALID CRUISE MODE FOR REQUESTED AIRCRAFT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REVIEW ALTITUDE, ROUTING, AND CRUISE MODE SELECTIONS
GETFUL10 A SEGMENT BURN ERROR OCCURRED; CANNOT OUTPUT RELIABLE
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
PLAN
NUMBER FOR RESOLUTION
09/24/18
VERIFY ETD INPUT
GETWD04 CHECK ETD, WEATHER MAY BE INVALID FOR REQUESTED FLT TIME VERIFY ROUTING INPUT, START ROUTING INPUT WITH A “D”
OR ROUTE INPUT MAY NEED TO START WITH A DIRECT ROUTING. IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY ROUTING INPUT
GETWD06 INTERNAL TIME GENERATED GREATER THAN 24 HOURS OR IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
ROUTING INPUT MAY NEED SOME DIRECT ROUTING NUMBER FOR RESOLUTION
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
GETWD07 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
GWULFB01 NO GLOBAL WULFSBERG AFIS DATA FOUND CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
09/24/18
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
HOLDUP01 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
09/24/18
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
IK03 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
09/24/18
CHECKPOINT IS TOO CLOSE TO THE DEPARTURE AIRPORT OR ARRIVAL
AIRPORT
MAZEB ZD ZERO DISTANCE CALCULATED BETWEEN CHECKPOINTS. REMOVE CHECKPOINT CLOSEST TO DEPARTURE AIRPORT AND/OR ARRIVAL
AIRPORT
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
PUT A DIRECT ROUTING (“D”) TO THE NEXT OUT CHECKPOINT FROM THE
MAZE01 DEPARTURE AIRPORT OR ARRIVAL AIRPORT IS LOCATED AT A DEPARTURE AND/OR ARRIVAL AIRPORT
TRANSITION POINT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
MAZE02 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
VERIFY ROUTE INPUT
MAZE03 INCORRECT PREFERRED ROUTE ENTRY IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
DECREASE THE AMOUNT OF ROUTE INPUTS, IF POSSIBLE
MAZE04 NAVAID CAPACITY EXCEEDED DURING ROUTE COMPUTATION IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REDUCE THE AMOUNT OF CHECKPOINTS SPECIFIED IN THE ROUTE INPUT
MAZE05 ROUTE CALCULATED EXCEEDS 98 CHECKPOINTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY ROUTE INPUTS
MAZE06 INVALID ROUTE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY INITIAL INPUT AND OR LAST INPUT WITHIN THE ROUTE ENTRY TO
MAZE07 TRANSITION ERROR ENSURE PROPER TRANSITIONING
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
MEAMAA01 A MINIMUM ENROUTE ALTITUDE OR A MAXIMUM AUTHORIZED VERIFY ALTITUDE CONSTRAINT INPUTS AND AIRCRAFT WEIGHT LIMITATIONS
ALTITUDE HAS PLACED A RESTRAINT ALONG THE ROUTE OF FLIGHT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
BASED ON USER INPUTS FOR FLIGHT PROFILE AND WEIGHTS NUMBER FOR RESOLUTION
09/24/18
VERIFY ROUTE DISTANCE FOR ACCURACY
NEED MBF NEED MORE BURNABLE FUEL VERIFY FUEL AND WEIGHT INPUTS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NJUDY REENTER ALL INPUTS
NUMBER FOR RESOLUTION
VERIFY CHECKPOINT INPUTS
NO DIST DISTANCE BETWEEN CHECK POINTS IS EQUAL TO ZERO IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER OPERATIONAL WEIGHT
NO OP WT NO OPERATIONAL WEIGHT FOR AIRCRAFT WAS SPECIFIED CHECK AIRCRAFT DATABASE TO ENSURE THE OPERATIONAL WEIGHT IS
SPECIFIED.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER DESTINATION AND ALTERNATE AIRPORT INPUTS
NO RCPOA RECLEAR ARRIVAL AIRPORT AND ALTERNATE NOT ENTERED
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
DURING KNOWN PAYLOAD RECLEAR
NUMBER FOR RESOLUTION
VERIFY ROUTE INPUT
NO TRACK PREFERRED ROUTE REQUESTED IS NOT LOADED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY TYPE OF FLIGHT PLAN REQUESTED
NORCBODY CANNOT COMPRESS USING REQUESTED PLAN FORMAT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
OPCHKS01 REENTER ALL INPUTS CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
OPDRVR03 REENTER ALL INPUTS CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
OPTIM02 REENTER ALL INPUTS CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
OPTIM03 REENTER ALL INPUTS CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
ORBRAT01
09/24/18
VERIFY REQUESTED PLAN NUMBER
PAINT ID FLIGHT PLAN(S) REQUESTED ARE NOT UNDER YOUR ID CHECK DATE THE DATE THE PLAN WAS RUN, IF APPLICABLE, PLAN NUMBER
MAY HAVE CYCLED OVER.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
PAINT PF REENTER ALL INPUTS
NUMBER FOR RESOLUTION
09/24/18
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
PAYLDI05 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
DECREASE PAYLOAD/ INCREASE FUEL LOAD
PAYLDI07 NEED MORE BURNABLE FUEL IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
PDMSMTCH RECLEAR POD FROM FIRST PLAN DOES NOT MATCH POD ON THIRD
FLIGHT PLAN
PFDRVR03 IF A ROUTE FROM THE CUSTOMER ROUTE DATA BASE WAS USED REVIEW ROUTE IN CUSTOMER ROUTE DATA BASE
FOR ROUTE INPUT MAKE SURE IT WAS THE CORRECT ONE, IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
OTHERWISE REANSWER ALL QUESTIONS NUMBER FOR RESOLUTION.
09/24/18
REANSWER POINT OF DEPARTURE (POD) OR POINT OF ARRIVAL (POA) FUEL
PFINIT04 RESERVE FUEL EXCEEDS DEPARTURE FUEL AND RESERVE FUEL QUESTIONS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER OPERATIONAL WEIGHT AND RESERVE FUEL QUESTIONS
PFINIT05 OPNL WEIGHT PLUS RESERVE FUEL EXCEEDS DEPARTURE WEIGHT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER A/C TYPE/REGISTRATION QUESTION
PFINIT06 CANNOT FIND TAIL NUMBER IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REANSWER PAYLOAD, POINT OF DEPARTURE (POD) OR POINT OF ARRIVAL
PFINIT07 PAYLOAD REQUIRES INPUT OF DEPARTURE FUEL ONLY (POA) FUEL AND RESERVE FUEL QUESTIONS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER PAYLOAD, POD OR POA FUEL AND RESERVE FUEL QUESTIONS
PFINIT08 PAYLOAD REQUIRES INPUT OF DEPARTURE FUEL ONLY IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
PFINIT09 RECLEAR WITH TANKER INPUTS CURRENTLY NOT SUPPORTED CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
PFINIT12 INPUTTED FUEL FLOW LESS THAN OR EQUAL TO ZERO CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
09/24/18
REVIEW ALL INPUTS
PLAN01 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN02 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN03 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN04 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN05 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN06 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN07 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN10 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLAN11 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PLRSTG05 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
POSIT1 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
POSIT2 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
POSIT3 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ROUTE ENTRY TO ENSURE CORRECT TRANSITIONING OUT OF AREA
PPINT01 ROUTE ENTRY ERROR ADDITIONAL ROUTE ENTRIES USED IN
1.
CONJUNCTION WITH PREFERRED ROUTES ARE ONLY VALID IN
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
AREA 1
NUMBER FOR RESOLUTION.
09/24/18
REVIEW ROUTE ENTRY
PPINT03 ROUTE ENTRY ERROR THE FIRST D FOLLOWING THE SECOND
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
SLASH IS INVALID
NUMBER FOR RESOLUTION.
PRNTLN40 THE MAXIMUM OF 400 LINES OF OUTPUT FOR RECLEARS HAS BEEN CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
EXCEEDED
09/24/18
REANSWER PROFILE QUESTION
PROF710 CANNOT FIND A VALID ALTITUDE PROFILE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER PROFILE QUESTION
PROF721 CANNOT FIND A VALID ALTITUDE PROFILE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW INPUTS
PROG CHK REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER PROFILE QUESTION WITH POINT BEFORE TOP OF DESCENT
PROINPDZ SPECIFIED PROFILE CHECKPOINT IS BEYOND THE TOP OF DESCENT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REANSWER PROFILE QUESTION
PROINPQ9 SPECIFIED PROFILE CANNOT BE FLOWN IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
CHECK PLAN NUMBER
PRTPLN01 PLAN NUMBER IS INVALID OR NO LONGER AVAILIABLE IF PROBLEM PERSISTS REENTER ALL INPUTS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
REVIEW ALL INPUTS
PRTPLN02 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
CHECK PLAN NUMBER
PRTPLN03 DATA READ FROM PLAN FILE IS IN ERROR CHECK TO SEE THAT
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
CORRECT PLAN NUMBER WAS ENTERED
NUMBER FOR RESOLUTION.
09/24/18
RECHECK DEPARTURE TIME
RATADJ20 DEPARTURE TIME BEFORE CURRENT TIME; RAT IS TOO SOON IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION.
RCNOMTCH COMPRESSION WAS ATTEMPTED ON NON COMMPRESSABLE PLANS CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION.
OR PLANS THAT WERE IN ERROR
09/24/18
INCREASE FUEL OVER DESTINATION OR REMOVE ENTRY
RESCAL01 HOLD, ALTERNATE, AND RESERVE REQUIREMENTS ARE IN EXCESS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
OF SPECIFIED FUEL OVER DESTINATION
NUMBER FOR RESOLUTION
RSTDAA10 DEPARTURE POINT LIES INSIDE A CIRCULAR RESTRICTED AREA CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
RSTDAA20 ARRIVAL POINT LIES INSIDE A CIRCULAR RESTRICTED AREA CONTACT THE JEPPESEN HELP DESK WITH PLAN NUMBER FOR RESOLUTION
09/24/18
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REMOVE ONE OR MORE RESTRICTED AREAS FROM THE RESTRICTED AREA
RSTDAA40 TOO MANY POLYNOMAL RESTRICTED AREAS (QUESTION 5) INPUTS.
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
RTDRVR06 ONLY THE A SET OF NORTH ATLANTIC TRACKS MAY BE USED WHEN
ENTER A ON LINE TWO OF ROUTE INPUT
GOING FROM AREA 2 TO AREA 1 IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
RTDVR99 REANSWER ALL THE QUESTIONS IF PROBLEM PERSISTS CONTACT JETPLAN OPERATIONS
RTINT105 ONLY THE Z SET OF NORTH ATLANTIC TRACKS MAY BE USED WHEN
ENTER Z ON LINE TWO OF ROUTE INPUT
GOING FROM AREA 1 TO AREA 2
RTINT106 ONLY THE A SET OF NORTH ATLANTIC TRACKS MAY BE USED WHEN
ENTER A ON LINE TWO OF ROUTE INPUT
GOING FROM AREA 2 TO AREA 1
09/24/18
SEAGUL05 NAVAID CAPACITY EXCEEDED DURING ROUTE COMPUTATION IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY ROUTE INPUTS
SEAGUL06 INVALID ROUTE REQUESTED BETWEEN AIRPORTS OR
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
CHECKPOINTS
NUMBER FOR RESOLUTION
09/24/18
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
SECTOR25 REENTER ALL INPUTS
NUMBER FOR RESOLUTION
SENDOP04 A COMMA WAS ENTERED BETWEEN THE TWO LETTER COMMAND REENTER REQUEST
FOR TRANSMITTING A FLIGHT PLAN OR MESSAGE AND THE PLAN IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER NUMBER FOR RESOLUTION
REENTER REQUEST
SENDOP05 THE PLAN NUMBER ENTERED WAS INCORRECT IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER REQUEST
SENDOP06 A NEGATIVE SIGN WAS ENTERED BEFORE A PLAN NUMBER IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY PLAN NUMBER
SENDOP07 THE PLAN NUMBER ENTERED WAS GREATER THAN 9999 REENTER REQUEST
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
VERIFY ADDRESSES
SENDOP09 NO ADDRESSES WERE ENTERED DURING REQUEST TO REENTER REQUEST
TRANSMIT A FLIGHT PLAN OR MESSAGE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER REQUEST
SENDOP10 THE PRIORITY CODE FOR SEND MESSAGES VIA SITA
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
OR ARINC MUST BEGIN WITH A "Q
NUMBER FOR RESOLUTION
THE MAXIMUM NUMBER OF ADDRESSES THAT CAN BE SPECIFIED FOR ARINC
SENDOP11 TOO MANY ADDRESSES WERE REQUESTED AND SITA IS 5, AFTN IS 3
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
REENTER REQUEST
SENDOP12 A SPACE WAS NOT ENTERED BETWEEN EACH ADDRESS
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
(ARINC OR SITA)
NUMBER FOR RESOLUTION
REENTER REQUEST
SENDOP13 A SPACE WAS NOT ENTERED AFTER THE PRIORITY CODE IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
USE EITHER "DD", "FF", OR "GG" (NORMALLY "FF")
SENDOP14 AN INCORRECT AFTN PRIORITY CODE WAS ENTERED. IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
THREE IS THE MAXIMUM NUMBER OF ADDRESSES PER REQUEST
SENDOP15 MORE THAN THREE ADDRESSES WERE REQUESTED FOR SENDING
IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
A FLIGHT PLAN OR MESSAGE VIA AFTN
NUMBER FOR RESOLUTION
09/24/18
REENTER REQUEST
SENDOP16 A SPACE WAS NOT ENTERED BETWEEN EACH ADDRESS (AFTN) IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
CHECK INPUT AND RE-ENTER REQUEST (AFTN)
SENDOP17 AN INCORRECT ADDRESS WAS ENTERED IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
MAXPLAN PERFORMANCE CURRENTLY DOES NOT PROVIDE FOR A IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
TRNREC01 TRANSITION RECOVERY INVOLVING FORCED STEP DESCENTS NUMBER FOR RESOLUTION
ENROUTE
VRTC 10 ATTEMPTING TO GENERATE MORE THAN 20 FLIGHT LEVELS RE-ENTER ALTITUDE RESTRICTIONS
IF NO ALTITUDE RESTRICTIONS, ADD APPROPRIATE ALTITUDE RANGE FOR
THIS FLIGHT
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
09/24/18
VRTC 15 UNABLE TO COMPUTE REQUESTED CLIMB PROFILE IN QUESTION 9 TRY BRACKETTING THE ALTITUDE OR REQUEST A LOWER ALTITUDE
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
VRTC 20 ATTEMPTING TO GENERATE MORE THAN 20 FLIGHT LEVELS RE-ENTER ALTITUDE RESTRICTIONS
IF NO ALTITUDE RESTRICTIONS, ADD APPROPRIATE ALTITUDE RANGE FOR
THIS FLIGHT
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
VSCALE01 IF USING RESTRICTED AREA INPUT, CHECK AREA INPUTS IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
WXMQAD02 INCORRECT OR GARBLED INPUT FOR WEATHER REQUEST RE-ENTER THE DESIRED STATION(S)
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
WXMREQ08 WX CHART NAME INPUTTED WAS INCORRECT PLEASE VERIFY NAME OF CHART YOU ARE REQUESTING
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
WXM02P10 INVALID INPUT MAXIMUM OF 8 CHARACTERS FOR A GRAPHIC CONTACT JETPLAN OPERATIONS
WEATHER REQUEST
WXM2PR20 THE POD OR POA AIRPORT IS NOT LOADED IN THE ENROUTE CONTACT JETPLAN OPERATIONS
WEATHER FILE
VERIFY PAYLOAD
XLWXXXXX MAXIMUM LANDING WEIGHT EXCEEDED BY AMOUNT SHOWN VERIFY FUEL LOAD
LOWER ARRIVAL/HOLD FUEL OR PAYLOAD
THE AMOUNT MAY HAVE BEEN TRUNCATED
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
XMFXXXXX FUEL REQUIRED EXCEEDS CAPACITY BY AMOUNT SHOWN VERIFY POD/POA/ALTERNATE
VERIFY ROUTE INPUTS
THE AMOUNT MAY HAVE BEEN TRUNCATED
IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
XXX BRK CAN NOT CONTINUE CONSTRUCTING ROUTE FROM THIS CHECK ROUTE INPUTS
CHECKPOINT IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
09/24/18
SELECT HIGHER FLIGHT LEVEL
XXX 2LO THE FLIGHT LEVEL REQUESTED IN QUESTION 9 IS OUTSIDE OF THE IF PROBLEM PERSISTS, CONTACT JETPLAN OPERATIONS
DATA RANGE FOR THIS AIRCRAFT
ZEROIN10 REENTER ALL INPUTS IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
NUMBER FOR RESOLUTION
ZEROIN20 JETPLAN CANNOT FIND ENOUGH DEPARTURE FUEL FOR THIS VERIFY FUEL INPUTS
ARRIVAL FUEL CASE, POSSIBLY REQUIRES REMOVAL OF BIASES OR IF PROBLEM PERSISTS, CONTACT THE JEPPESEN HELP DESK WITH PLAN
HOLDING FUEL NUMBER FOR RESOLUTION
09/24/18