Rate Watch - Gas
Your Account Number: 0005159293
Deborah Veevers
29 Hillam Road
WALLASEY
Merseyside
CH45 8LD
Your Gas Statement
For the Period 01 Feb 2018 - 30 Apr 2018
Balance At Your Last Bill
Payment received - 01 Mar 2018 - thank you
Payment received - 03 Apr 2018 - thank you
Payment received - 01 May 2018 - thank you
Balance Brought Forward
New Charges Included In This Bill
New Account Balance
This statement is for information only as you are
paying by monthly direct debit
For customer service queries email
customerservice@mygreenstarenergy.com
or call our British and Irish based call
centres on 0800 012 4510 Mon-Fri 8am-
6pm
Personal Projection
£579.35 per year for your gas
This is an estimate based on your expected
annual energy usage, and your current tariff
rates, charges and discounts, including VAT.
Actual billing will vary depending on your
usage and tariff selection. More information
about your current tariff can be found
overleaf
Could You Pay Less?
Remember - it might be worth
thinking about switching your
tariff or supplier. The QR code
£4.47 on the right can help.
CR £39.40
Our Cheapest Similar Tariff:
CR £39.40
Gas: good news - you're already on the
CR £39.40 cheapest similar tariff. We'll let you know if
CR £113.73 this changes.
Our Cheapest Overall Tariff:
£210.96 Gas: Rate Saver 12M Fixed + Perks -
1804_PERKS paying by Direct Debit, expect
£97.23 savings of £58.41 per year.
 Your Account Number: 0005159293
Bill Reference: 02232390 (04 May 2018)

About Your Tariff

Your Charges In Detail Prices do not include VAT unless otherwise noted.

Gas Meter Point Reference: 1623838002 Gas

Supply Address: 29 Hillam Road, WALLASEY, Merseyside, CH45 8LD Tariff Name . . . . . . . . . . . . . . . . Rate Watch
Product Type . . . . . . . . . . . . . Variable Rate
Rate Saver 12M Fixed - Gas 1701 (01 Feb 2018 - 22 Feb 2018)
Payment Method . . . . . Monthly Direct Debit
Energy Charges for Meter 310765 Unit Rate . . . . . . . . . . . . . . . 3.203p/kWh [1]
01 Feb 2018 4348 Estimate Standing 22.69p/day (£82.82/year) [2]
23 Feb 2018 4406 Estimate Online Discount . . . . . . . £7.14/year per fuel
Consumption 58 hcf Early Exit Fee . . . . . . . . . . . . . . . . . . . . . N/A
Energy Used* 1841.8 kWh @ 2.881 p/kWh £53.06 Estimated Annual Usage . . . . . . . 13844kWh
Standing Charge (22 days @ 18.58 p/day) £4.09 [1] 3.591p/kWh will apply from 1 Jun 2018
[2] 25.39p/day (£92.67/year) will apply from 1 Jun
Online Discount (22 days @ £7.14/year) CR £0.43 2018

Rate Watch - Gas (23 Feb 2018 - 30 Apr 2018) *Your energy usage is calculated from your gas
consumption using a standard industry formula:
Energy Charges for Meter 310765
Units (100s of Cubic Feet)
23 Feb 2018 4406 Estimate x Metric Conversion (convert to cubic metres)
09 Mar 2018 4449 Read
x Volume Correction (for temperature & pressure)
25 Apr 2018 4527 Read
x Calorific Value (energy in each m³ of gas)
01 May 2018 4535 Estimate
Consumption 129 hcf ÷ 3.6 (convert from joules)
Energy Used* 4068.0 kWh @ 3.203 p/kWh £130.30 = Usage (in kWh)

Standing Charge (67 days @ 22.69 p/day) £15.20 = For example:

100 x 2.83 x 1.02264 x 39.2 ÷ 3.6 = 3151.3
Online Discount (67 days @ £7.14/year) CR £1.31

Total Gas Charges £200.91 Emergency Numbers

Subtotal of charges before VAT £200.91
If you smell gas or suspect a gas leak, call
the national gas emergency line
immediately:
VAT @ 5% on £200.91 £10.05
0800 111 999 (open 24hrs)
Total Charges for this bill £210.96
Advice services
For free, impartial advice you can contact the Citizens Advice
Consumer Service (CASC) at any time. Visit them at
www.citizensadvice.org.uk/energy or call 03454 04 05 06.
CASC’s Know Your Rights and the Energy Consumer
Checklist can be found on our website. Or call us and we can
send you a copy out in the post.
If you feel that we have not delivered the service experience
that you deserve, please contact us so that we can put things
right. Our complaints policy can be found:
www.mygreenstarenergy.com/complaints
Step 1 - Speak to our dedicated complaints team on 0800 012
4510 or email complaints@mygreenstarenergy.com to discuss
your complaint.
Step 2 - If an advisor is not able to resolve your complaint, you
can escalate your query. This will be escalated to a specialist
or team leader, as appropriate.
Step 3 - Following step 2, if you're not happy with our decision,
contact our Complaints Lead who will review the decision and
respond within 5 working days. By Post: Complaints Lead,
Green Star Energy, Elder House, 586-592 Elder Gate, Central
Milton Keynes MK9 1LR.
Contacting Us
You might find the answer to any questions
on our website
www.mygreenstarenergy.com Alternatively
we would love to hear from you if you have
any questions or suggestions. We can be
contacted via email at
customerservice@mygreenstarenergy.com,
or by phone on 0800 012 4510. Calls may
be recorded. Our UK based call centre is
open Mon-Fri 8am-6pm. Alternatively, you
can write to us at: Customer Service, Green
Star Energy, Elder House, 586-592 Elder
Gate, Central Milton Keynes MK9 1LR
How Much Did You Use?
Your average gas usage during this bill
period was 66kWh/day, compared with
51kWh/day in the same period last year.
Please visit our website for advice on how
to save energy in your home.

Email : complaints@mygreenstarenergy.com
By phone: Please ask to be escalated to Complaints.

If you have followed each of the above steps but your

complaint is still unresolved after 8 weeks, you can contact the
Ombudsman Service: Energy on 033 0440 1624 or www.os-
energy.org Ombudsman Services: Energy is a free and
independent service, whose decision is binding upon us (but
not you).