CURRICULUM VITAE

Full name: Livia Świerkowska

Address: Boshamerstraat 24
3314 XB Dordrecht
Phone: 0682490978
e-mail: livka7@poczta.fm
Nationality: Polish
Date and place of birth: 24 September 1978, Slovakia

PROFESSIONAL EXPERIENCE:

04.07.2016 – 15.08.2016
Comserve Network Netherlands B.V Den Bosch
In – outbound worker
– preparing incoming shipment devices to register in the computer system
– registration of electronic devices in the internal computer system
– taking care of the daily target

08.09.2015 - 27.06.2016
01.05.2012 -17.07.2014
BPO Poland Warsaw
Customer Service Representative
- customer care on Slovak and Czech Republic market
- confirm the orders
- active sale of health products
- monitoring shipment
- responsibility for delivery
- giving advices
- resolve customers complaints
- resolve issues
- maintain good relationship with customers

08.09.2014 – 10.06.2015
Schenker BV Ridderkerk
Production worker
- collecting products
- scanning
- preparing orders for shipment
- inbound
- packaging of electronic equipment

24.11.2011 – 31.04.2012
Pfizer Polska Sp. Z o. o Warsaw
Receptionist
- serving the guests
- taking care of the correspondence
- coordination of business meetings in conference rooms
- purchase of necessary office materials and food products

01.08.2010 - 31.10.2011
Maria Curie Skłodowska Oncology Centre Warsaw
Secretary/Financial Settlements Specialist
- settlement of patients’ stays in the clinic for NFZ (National Health Fund) purposes
- preparation of hospital documents
- cooperation with doctors and the economic department
- work with patients
9.02.2010 -31.07.2010
Teleperformance Warsaw
Customer Advisor with Slovakian language
- technical support for Dell computer company
- resolve computers issues/diagnostics
- send technician to customers with the relevant parts

26.06.2008 – 31.01.2010
Smurfit Kappa Polska Sp. z o. o Warsaw
Receptionist
- preparation of invoices
- help in the accounting department
- hotel and air ticket reservations
- preparation of business meetings
- ordering business lunches, food products and cleaning supplies

01.02.2004 – 14.03.2008
Pekaes Multispedytor Warsaw
Billing Clerk
- preparation of invoices

2002 and 2003

Work & Travel USA
Seller/Cashier
EDUCATION:
Teacher Education School of the Union of Polish Teachers, specialty: prevention of
addictions and health education – Master’s Degree in 2005.
Post-Secondary Vocational School of Art, Brożka 6, Warsaw, in 1997 - 1999
QUALIFICATIONS:
- communication skills improved during work as customer service employee
- ability to react promptly and make instant priority decisions developed during 3
years of work at the reception desk
- problem solving skills
- fast typing ability acquired when working as a secretary of a team of eight surgeons
at the Oncology Centre
- organizational skills applied both at work and in everyday life
- ability to work under pressure
- teamwork abilities also in the international group

LANGUAGES:
Polish - native
Slovak - fluent
English - very good

PROFESSIONAL ABILITIES:
- computer literacy: Windows (Microsoft Office, Excel, Outlook), SAP, Delta, Dellserv,
Clininet
- driving license, B category
- fast typing

HOBBYS:
- travelling, sport, psychology