WE

WE DO
DO
ASSISTANCE
ASSISTANCE
BUSINESS
BUSINESS
 Chairman Greeting
Chairman Greeting
CEO Greeting
About Us
Worldwide Network
Our Achievement
Indonesia is the largest island dedicated to providing high
Our History country in the world, with a quality services to all of our
Management Team population of more than 260 members and to our corporate
Service Description million people spread out over and insurance industry clients.
more than 13.000 islands. Integrity, ethics, honesty, and
Contact Us Providing a wide range of confidentiality are important
medical assistance and other principles that guide our
needed services over such a business conduct, always.
large area is a challenge that
should not be underestimated. I With best wishes,
am proud of our team here at
AAI Indonesia for continuing to Michael Marquardt
rise to this challenge under the Chairman
very capable leadership of our
CEO, Mr. Brandon Heng.
We have become known in
the market for being absolutely

Michael Marquardt
Chairman - AAI Indonesia
 CEO Greeting
As long as I can remember,
there has been a lot of continual
growth at AAI Indonesia. In the
early days, back in 2008, our
company simply offered 24/7
alarm center services as well as
the management of medical
referrals and evacuations. With
the evolution of managed care,
today’s healthcare system is
more complex than ever, and yet
AAI Indonesia continues to be
one of the leading assistance
Brandon Heng service company in Indonesia,
CEO offering a more and more
comprehensive range of total
service solutions for health
I believe our success is the
direct result of a constant quest
for new ways to leverage our in-
house technologies, our industry
experience and our commitment
to our team. Moreover, together
with our compassionate
colleagues, we are united by our
genuine dedication to solve our
customers’ problems and truly
support our customers’ needs.

“
benefit management.

Providing global medical, security and travel assistance to

business and leisure travelers, expatriate workers and
multinational companies, wherever they are in the
world, is at the heart of our business.

Brandon Heng - CEO, AAI Indonesia.

 Our Services :

From the very beginning, AAI Indonesia’s focusing to Third Party Administration
PT AA International Indonesia (hereinafter be referred professionalism and first-class customer service in all Administrative Service Only
as AAI Indonesia), is an assistance company and the operations, domestic and overseas. During the first year
sole representative of Indonesia in the International until mid-2012; International Medical Assistance, Third International Medical Assistance
Assistance Group (IAG). IAG has more than 60 Partners, Party Claims Administration and Administrative Service Overseas Hospitalization Program
Preferred Providers, and 61 medical and roadside Alarm Only had been the top 3 of AAI Indonesia’s services Mobile Applications
Center around the world providing a large range of which contributed a solid reputation for AAI Indonesia as
assistance services in over 180 countries. one of leading assistance service Indonesia. Roadside Assistance
Air Ambulance
AAI Indonesia located in Jakarta and was formed on Medicheck
December 19th 2007, offers value added services in the
form of convenience and security on just a phone call
Medical Concierge
away. Ensuring your member to quickly receive most Global Secure
proper assistance available. Expert Medical Opinion
First Aid Training
HealthTalk
 Through AAI Indonesia’s affiliation with the International
Assistance Group (IAG), AAI Indonesia has extended its
Key Figures
presence throughout the world. Leveraging the concept of
“Local Partners, Global Solutions,” IAG is a global network
of IAG in
of independent assistance companies specializing in the
provision of worldwide assistance services.
2015
IAG was founded in 1992 by five European members.
Over the next ten years, interest in the idea of grouping 1.5 billion € turnover
independent assistance specialists grew, and in 2002 the
1.9 million roadside cases per year
International Assistance Group was formally incorporated
as a company in France. 1.0 million medical cases per year
33,000 medical repatriations
Today IAG has more than 60 Partners and Preferred
9.700 total staffs employed
Providers and 9,700 staff working through 24hr alarm
centers. The International Assistance Group's philosophy 4.4 million cases
of supporting expatriate, business and leisure travelers 115 million end users covered by the IAG Partners
through a network of local organization’s has proved
compelling. As a result there are now more than 115
million travelers abroad supported by the IAG Partners.
One of our company’s essential core competencies is our
excellent, dedicated 24/7 alarm center service, dedicated to
providing top-notch level of customer satisfaction.
In 2013 we were awarded the prize for “Most Trusted
Company in Insurance Industry of the Year” (International
Good Company Award 2013) and for the “Best Service
Excellence of the Year” (Top 25 Best Companies Award
2013) by Rajasa and Indonesian Ministries. Also, we have
been awarded with a GOLD medal for “The Best Contact
Center Operations 2013” for the Corporate Category,
organized by the Indonesia Contact Center Association
(ICCA).
In 2014, once again, AA International Indonesia won a
BRONZE Medal for “The Best Contact Center Operations
2014” for the Corporate Category, organized by ICCA.
In 2015, AAI Indonesia started the year by being elected as
“Indonesia Business Award Winner 2015” in the category of
“The Reliable Company In Insurance Industry” and
“Satisfaction To Customer Of The Year” by the Indonesia
International Achievement Foundation. In conjunction with
the GOLD medal for The Best Contact Center Operations Bussiness Awards :
2013 for Corporate Category held by Indonesia Contact
Center Association (ICCA), we are proud to have been
selected for “Super Service Quality” by the Indonesia
Business Award. As a last achievement to complement a
very successful year, AAI Indonesia received two awards at
once at “AA’s 5th Regional Conference – Singapore, 2015”.
The award was for "Regional Office of the Year 2015" and
"Best Country Update".
In 2016 AAI Indonesia started the year by receiving two
major awards at the prestigious ASEAN Business &
Company Award 2016 in the category “The Best Company”
and “Quality Service of the Year”. We feel that this Alarm Center Awards :
achievement is evidence of AAI Indonesia’s commitment to
always providing consistent and excellent service to all of
its clients.
We are continuously advancing through our achievements and
milestones to preserve our leadership in the industry. AAI
2015
Indonesia has grown tremendously from 10 staffs to 120 work-
forces, from 10.000 calls/year to more than 65.000 calls/year in
2015.
AAI Indonesia was established in Jakarta, Indonesia
2008 as part of the AA International Inc. to provide
Emergency Medical Evacuation both Domestic and
International.
2011 AAI Indonesia began providing Third Party
Administration (TPA) and other related services.
2016
2013 AAI Indonesia armed with 20 employees, 2 doctors
and 6 nurses. Having new office space 217m2, reach
745 Provider Network both medical & non-medical.
2014 AAI Indonesia serves more than 500.000 members
and armed with; 80 employees, 5 doctors and 15
nurses.
AA Indonesia serving more than 550.000 members; armed
118 employees, 6 doctors, 44 nurses. Having growth the
office space up-to 347m2.
MedisClick! mobile-app launched. AAI Indonesia
breakthrough in rapid digital era in the form of mobile
application that will speed up the processing of patients into
Hospital admission procedure.
AAI Indonesia launched Roadside Service Assistance. Our
team always ready to serve your customer for 24 hours. We
provide claims management services excellently, ranging from
the initial call to the vehicle repaired.
Present-day of 2016. AAI Indonesia with 1.500.000
members and more than 1400 provider network start serving
in the new office space 1000m2.
The Management Team of PT AA International Indonesia is comprised of people who are
experienced in the assistance industry and insurance industry.

Mr. Michael Marquardt ;

Chairman - PT. AA International Indonesia

Michael grew up in Berlin, Germany, and moved to the United States

in 1991 to pursue his university studies. After receiving a Bachelor’s
Degree from the University of New England and a Master’s Degree
from the University of Virginia, Michael was given the opportunity to
turn around and run a fast growing information technology company
in the United States. He later became CEO of MediGuide, a leading
medical second opinion provider. Michael served as President of the
global risk management firm Freeh Group International (founded by a
former head of the FBI) for several years, increasing his focus on
corporate governance and compliance matters. In 2007 he was
appointed as Chairman of AA International, Inc.

Mr. Brandon Heng;

CEO - PT. AA International Indonesia

Has more than 20 years of working experience in the insurance

and reinsurance industries including both Life & Non-Life
portfolio. He also has been working in Indonesia for more than
10 years in the senior director position with many assignments
which include corporate compliance, operation, actuary and
marketing. He has educational background of Bachelor of
Science in Actuarial Science and Master Degree in
Econometrics. Brandon also has experience in working for one
of the biggest Reinsurance Company, ERC to head the Treaty
Department for Asia Pacific Region.
Ms. Denny Maria Hutajulu;
Assistant General Manager - Customer Care,
Corporate Communication, & Global Network Division
With more than 10 years of experience in insurance company, she
has major capabilities in insurance direct broker, overseas
marketing, including experience in employee recruitment and
retention, staff development, mediation, conflict resolution, benefits
and compensation, HR records management, HR policies
development and legal compliance, demonstrated success in
negotiating win-win compromises, developing teambuilding
programs, and writing personnel manuals, corporate policies, job
descriptions and management reports.
Ms. Bianca Reinhart;
Assistant General Manager- Corporate & Financial Controller
Graduated from Curtin University of Technology (Major in
Accounting & Information System) in 2003, she has 5 years of
experience in corporate office for distributor and pharmaceutical
company in Australia and 7 years experience in insurance industry
in Indonesia (life insurance company, direct broker and reinsurance
broker company). Ms. Bianca contributes to the overall
accomplishment of the company by effectively managing all
financial tasks, overseeing, budgeting and accounting.
Mr. Eki Widiansyah;
Chief Marketing Officer
Holding a bachelor degree of Health Community with
Paramedic background, he has more than 10 years of working
experience in the insurance (life insurance) and Third Party
Assistance industries. He's been doing training related with
insurance and getting some achievements both domestically
and abroad. He also has been working for more than 3 years in
the managerial position with many assignments which include
Operation, Provider Network, Claim Investigation, Client
Relations, E-commerce and also Marketing. Eki also has
experience in working for one of the biggest local Third Party
Assistance Company as Head of Provider Network.
Mr. Andreas Yanuar;
Head of Finance, Accounting & Credit Control Division
He shows his dedication in Tax & Accounting expertise for
more than 10 years of experience from various industries. Prior
to joining AA International, he worked in Oil & Gas Drilling
Service and Trading Company, held a managerial position. Mr.
Andreas joined AA International in 2014, bringing to the
company his proficiency in accounting (ERP software) and
spreadsheet programs.
 Mr. Luki Handoko;
Chief Information Technology
Prior joining AAI Indonesia in 2012, Mr. Luki has experience for
more than 10 years in Network, System, and Database
Administration. Also, he has further capabilities in possess strong
knowledge of the software design and development. Recognized
for delivering leading edge solutions that meet complex business
requirements by implementing IT best practices and contributed in
developing in-house technology for AAI International’s system
enhancement.
Mr. Gideon Malonda ;
Head of Client Relation Department
Mr. Gideon joined AAI Indonesia in 2014 with more than 12 years
of extensive experience in sales and customer service, along with
technical knowledge relevant from various industries. Including 5
years of conducting marketing activities (telemarketing and sales
call), handle complaint existing costumer & maintaining clients at
one of top 5 insurance in Indonesia.
Ms. Sophia Mulya;
Head of HR Department
Human resource professional with psychology background. Also
familiar with Service Quality Management which covering all
aspects from service culture pillars (Leadership, Strategy,
Structure, HR Dimension & Service Infrastructure). Familiar with
psychological industry practices, excelled in recruiting, selection,
talent management, employee training, employee relations and
process improvement.
dr. Aldy Mega Mongan, MKK;
Head of Medical Advisor - Healthcare Division
Dr. Aldy has served as Head Medical Advisor in Healthcare Division
since 2013 while pursuing his Master Degree on Occupational
Health in University of Indonesia. He already has general expertise
in the areas of evacuation and repatriation from remote area before
joining AAI Indonesia. Dr. Aldy is a certified ITLS (International
Trauma Life Support) and received his medical degree from Sam
Ratulangi University Manado.
 For us to succeed as a company, we are obliged to meet the needs and size of businesses on a daily basis in a timely manner. As our clients vary from individual to major
corporations therefore we deliver a comprehensive range of quality services.
For more information and benefits associated with our comprehensive range of products and services, log on to www.aa-international.co.id

Third Party Administration Administrative Service Only International Medical Assistance

Designed to allow insurance companies and
corporations to enhance their medical benefits
program, we offer a total convenient hospital
admission solution. We provide admission guarantee,
24-hours Alarm Center, membership cards, health
campaigns and etc. For our corporate clients, we
provide cost containment solutions, utilization reports
and many more.
Offers companies of total administration solution to
achieve an accurate and fair claim processing for all
parties, through our hassle free system at panel
providers. Supported by our team of experienced
evaluators and medical personnel, claim Payments
are funded by the employer and AAI Indonesia shall
assist to process the claim.
We assist you with 24-hours Medical Referral, Medical
Evacuation, Medical Repatriation, Medical Monitoring,
Dispatch of Essential Medication, Hospital Bedside
Visit, Return of Dependent Children, and Repatriation
of Mortal Remains.
 Expert Medical Opinion
A service to obtain second medical opinion remotely
for diagnosis and treatment plans to be evaluated by
world renowned facilities and specialists from around
the world.
Medical Concierge
A hassle free one-stop solutions for our member's
medical needs under our Medical Concierge services.
We will arrange for medical referral, medical
appointments, travel arrangements such as hotel and
car transfers.
After Sales Service
Enhancing the alarm center servicing application to
include functionality that supports after sales activities.
From Conveying Customer Satisfaction
Questionnaire, Event Invitation, Event Reservation to
Clean Up database.
Roadside Assistant
Manages 24-hours call for members with a car
breakdown, be it mechanical breakdown or accident.
The alarm center arranges for the member’s car to be
towed or arranges a mechanic to assist the member.
Air Ambulance
Our air ambulance service offers 24-hours Medivac
and non emergency medical repatriation across Asia.
Our highly trained medical air-crew and ground
management team are committed to provide service
excellence, care, precise and cost effective solutions
for our clients.
Medicheck
With a team of trained mobile paramedics and
equipment, MediCheck offers responsive and hassle
free on site medical checkup at medical facilities, and
procurement of its medical reports.
First Aid Training
Recognizing many employers’ needs to educate their
employees on basic life support and first aid
knowledge, AAI Indonesia organizes such training for
corporates.
Call Center
Taking care medical and non-medical services listed
under Program Benefits, contact an AAI International
Alarm Center from anywhere in the world by calling
directly, calling collect, or by calling the toll-free number
24 hours / 365 days. Our Alarm Center are staffed by
enthusiastic multilingual assistance agents and medical
professionals to help solve your issues or fulfill inquiries.
Global Secure
Our security program covers crisis and emergency
planning, political emergency evacuation, intelligence
information and assessment for travelers, expatriates
and business units on a worldwide scale.
Overseas Hospitalization Cashless Medisclick Health Talk

A conceptualized digital mobile application that simplify We provide an educational and interactive event
With our International Assistance Group partnership,
all of healthcare administration process, generates designed for outreach to provide basic preventive
Preferred Providers, more than 60 medical partners
convenience for Members when seeking healthcare medicine and medical screening to group of people
around the world providing a large range of assistance
services only from Smartphone. Briefly, this mobile from community or employees at work as our added-
services, includes placing letter of guarantee for
application, named MedisClick!, enables users (patients) value service to clientele. This event also in
hospitalization worldwide. Our experience,
to fill out hospital forms from their mobile, and then send conjunction with workplace wellness. The discussion
international presence and range of services enable
this data to our alarm center. Next, our agent will mainly provides an in-depth look at individual health
us to meet the needs of around 115 million
actively collaborate by giving proper information also concerns also commonly conducts health screening
beneficiaries worldwide. 9,700 dedicated employees
sending any document needed (In-patient or Out- such as cholesterol testing or blood pressure
serve our clients in over 180 countries.
patient)through MedisClick!. screenings.

Medical Check Up

Medical Check Up at Ease, provides a wide range

quality of Medical Check Up services & equipment
delivered by our team of paramedics and occupational
therapists in the comfort and privacy of your office
(on-site) or own home. Assisting you from examination
to delivering thorough medical report.