JOB DESCRIPTION

Company Three Sails (Pvt.)

Engineering manager
Date September 7,
Limited Position 2018
Name Created

Engineering CEO
JD KH/ENG1
Department Reports to
Code
PURPOSE
Engineering manager is in charge of the technical team and is responsible for ensuring that all machines are serviced and
maintained to the highest standards

The engineering manager’s purpose is to:

 Manage team of technicians
 Co-ordinate with sales and delivery team on repairs and preparation of machines
 Maintain technical workshop
 Work with senior management on all engineering matters

Responsibilities

Management of technicians
 Understand technical requirements of all vending machines , and be able to maintain and repair all aspects of
machines (3 different types)
 Oversee team of technicians who will be required to repair and maintain machines in house or during field visits
 Audit work of technicians
 Conduct checks of machines in field
 Train & develop skills of technicians to the level where they can deliver on their target objectives
 Support in recruitment of additional technicians
 Perform quality assurance of work completed by technicians

Internal coordination
 Build weekly, monthly and quarterly technical repair and maintenance schedule
 Coordinate with delivery and sales team to understand requirements for preparation and installation of new machines
o All new machines should be tested prior to delivery and then properly packaged for delivery
 Coordinate with sales and customer teams to process repair requests.
o Repair or replacement of machine should be conducted within 24hr of request being received
 For in-field repairs coordinate with delivery team to take technician to site. For workshop repairs coordin ate with
delivery team to get machine at the client site replaced with a functioning unit

Management of technical workshop

 Ensure workshop is clean, tidy and operated according to HSE best practices
 Manage inventory of machine spare parts and workshop equipment
 Responsible for any machines in the workshop

Reporting to senior management

 Ensure that there is a central repository of all project documentation /deliverables and that it is being updated
constantly. Report this on a weekly basis to CEO
 Provide a weekly progress report on repair and servicing quality
 Work with senior management to build and expand engineering capabilities as necessary

LIMITS OF AUTHORITY

 Authorized to visit client sites to conduct quality assurance checks and oversee work
 Authorized to schedule service and repair work for installed machines
NETWORK OF INTERACTION (Describe whom this position reports to and who report to this position. Int ernal relations cov er internal staf f with whom
this position interacts f or perf orming jobs. External relations mean interaction with outside contracts, v endors, agencies, c onsultants etc.,)

Reports to/Supervisor CEO Direct Reports 1-6

Internal Relations Technicians, Sales team, Delivery team

External Relations Customers during repair or service visits

JOB SPECIFICATION (Pref erred relev ant experience, education, training or skills required f or perf orming abov e responsibilities)

Years of Experience(s) 4 – 10 years (operations, strategy, risk management, marketing)

Level of Education(s) Bachelors /Master degree in Electrical Engineering

Relevant Training Machine repair (equivalent skills to AC, fridge, heater repairs + basic computer programming)

Required Skills People management, technical skills and ability to provide training

Specific Requirements
(if any)

COMPETENCIES

Core Competencies

1 Electrical engineering

2 Machine repair

3 Basic computer programming

4 People management

5 Organizational and time management skills