Q1.What is the range in which your age lies?

 15-25
 26-40
 41-60
 60 or above

1st respondent-15-25

2nd respondent-15-25

Q2.How many members are there in your family?

1st respondent-4

2nd respondent-3

Q3. What is the name of the product?

1st respondent-Moto G5 Splus

2nd respondent-Redmi

Q4.Who took the decision of buying the product?

1st respondent-Myself

2nd respondent-Family

Q5.Who financed the product?

1st respondent-Bought from my own salary

2nd respondent-Father

Q6.What is the annual income of your family?

1st respondent- own income which is 5-7lac per annum

2nd respondent- above 10 lac per annum

Q7.What was the nature of the transaction made to buy the product?

1st respondent -Amazon exclusive product so got it directly from amazon

2nd respondent- Online after the transaction failed for two times

Q8.Which method you feel is better-the conventional approach or the Online method?

1st respondent -Online

2nd respondent-Online

Q9. What is the name of the company this product belongs to?

1st respondent -Motorola

2nd respondent-Redmi

Q10. What motivated you to purchase the product? Or Why did you buy this particular product?

1st respondent -Looking for a good phone in range of 10-15000,RAM-64 GB, dual sim feature, supporting
Jio sim

2nd respondent- good processor,camera and latest features in less amount

Q11.What there a need of the product or you bought it for some other purpose?

1st respondent-dire need for the product

2nd respondent-yes,there was need

Q12.What all research did you do before buying the product?

1st respondent-watched youtube reviews of the product ,asked for feedback from my colleagues, read
posts on amazon

2nd respondent-researched for three phones and then tried flash sale for mobile and was able to obtain
in it

Q13.Did the advertisement or the celebrity associated with the product influence your decision?

1st respondent-no celebrity associated with the product

2nd respondent-No advertisements

Q14.What time did you buy the product?

1st respondent- immediately when need arises

2nd respondent- immediately when need arises

Q16.What budget did you allocate for the purchase?

1st respondent-12-18k

2nd respondent-10-15k

Q17.Did you stick with the budget or deviated from it?

1st respondent-tried to limit it to 15k if possible

2nd respondent- didn’t deviate from budget

Q18.How is the after sales service?

1st respondent-pathetic ,within a year of my purchase it started to malfunction made to sit entire day
for a minor technical glitch

2nd respondent- not required till now

Q19.What is the maintenance cost?

1st respondent- same as above

2nd respondent-Till now maintenance is not required because it’s working fine

Q20. Are you happy with the product?

1st respondent-No

2nd respondent-yes

Q21. Will you recommend the product to others?

1st respondent-No,though product is alright but its after sales service is pathetic

2nd respondent-yes promise was delivered in terms of battery and camera