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Management
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"Manager" redirects here. For other uses, see Management (disambiguation) and Manager
(disambiguation).
An organization chart for the United States Coast Guard shows the hierarchy of managerial roles in that
organization.
Business administration
Management of a business
Accounting[show]
Business entities[show]
Corporate governance[show]
Corporate law [show]
Economics[show]
Finance[show]
Marketing[show]
Types of management[show]
Organization[show]
Trade[show]
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Contents
1Definitions
o 1.1Theoretical scope
2Nature of work
3History
o 3.1Etymology
o 3.2Early writing
o 3.319th century
o 3.420th century
o 3.521st century
4Topics
o 4.1Basics
o 4.2Basic roles
o 4.3Skills
o 4.4Implementation of policies and strategies
5Policies and strategies in the planning process
6Levels
o 6.1Top
o 6.2Middle
o 6.3Lower
7Training
o 7.1United States of America
7.1.1Undergraduate
7.1.2Graduate
o 7.2Good practices
8See also
9References
10External links
Definitions[edit]
Views on the definition and scope of management include:
1. forecasting
2. planning
3. organizing
4. commanding
5. coordinating
6. controlling
In another way of thinking, Mary Parker Follett (1868–1933), allegedly defined management as "the
art of getting things done through people".[7] She described management as philosophy.[8][need quotation to
verify]
Critics[which?], however, find this definition useful but far too narrow. The phrase "management is what
managers do" occurs widely,[9] suggesting the difficulty of defining management without circularity,
the shifting nature of definitions[citation needed] and the connection of managerial practices with the
existence of a managerial cadre or of a class.
One habit of thought regards management as equivalent to "business administration" and thus
excludes management in places outside commerce, as for example in charities and in the public
sector. More broadly, every organization must "manage" its work, people, processes, technology,
etc. to maximize effectiveness.[citation needed]Nonetheless, many people refer to university departments
that teach management as "business schools". Some such institutions (such as the Harvard
Business School) use that name, while others (such as the Yale School of Management) employ the
broader term "management".
English-speakers may also use the term "management" or "the management" as a collective word
describing the managers of an organization, for example of a corporation.[10] Historically this use of
the term often contrasted with the term "labor" – referring to those being managed.[11]
But in the present era[when?] the concept of management is identified[by whom?] in the wide areas[which?] and
its frontiers have been pushed to a broader range.[citation needed] Apart from profitable organizations even
non-profitable organizations (NGOs) apply management concepts. The concept and its uses are not
constrained[by whom?]. Management on the whole is the process of planning, organizing,
coordinating, leading and controlling.
Nature of work[edit]
In profitable organizations, management's primary function is the satisfaction of a range
of stakeholders. This typically involves making a profit (for the shareholders), creating valued
products at a reasonable cost (for customers), and providing great employment opportunities for
employees. In nonprofit management, add the importance of keeping the faith of donors. In most
models of management and governance, shareholders vote for the board of directors, and the board
then hires senior management. Some organizations have experimented with other methods (such as
employee-voting models) of selecting or reviewing managers, but this is rare.
History[edit]
Some see management as a late-modern (in the sense of late modernity) conceptualization.[12] On
those terms it cannot have a pre-modern history - only harbingers (such as stewards). Others,
however, detect management-like thought among ancient Sumerian traders and the builders of the
pyramids of ancient Egypt. Slave-owners through the centuries faced the problems of
exploiting/motivating a dependent but sometimes unenthusiastic or recalcitrant workforce, but many
pre-industrial enterprises, given their small scale, did not feel compelled to face the issues of
management systematically. However, innovations such as the spread of Hindu numerals (5th to
15th centuries) and the codification of double-entry book-keeping (1494) provided tools for
management assessment, planning and control.
Machiavelli wrote about how to make organisations efficient and effective. The principles that
Machiavelli set forth in Discourses (1531) can apply in adapted form to the management of
organisations today:[13]
1. financial management
2. human resource management
3. information technology management (responsible
for management information systems)
4. marketing management
5. operations management and production management
6. strategic management
21st century[edit]
In the 21st century observers find it increasingly difficult to subdivide management into functional
categories in this way. More and more processes simultaneously involve several categories. Instead,
one tends to think in terms of the various processes, tasks, and objects subject to management.[citation
needed]
Branches of management theory also exist relating to nonprofits and to government: such as public
administration, public management, and educational management. Further, management programs
related to civil-society organizations have also spawned programs in nonprofit management
and social entrepreneurship.
Note that many of the assumptions made by management have come under attack from business-
ethics viewpoints, critical management studies, and anti-corporate activism.
As one consequence, workplace democracy (sometimes referred to as Workers' self-management)
has become both more common and more advocated, in some places distributing all management
functions among workers, each of whom takes on a portion of the work. However, these models
predate any current political issue, and may occur more naturally than does a command hierarchy.
All management embraces to some degree a democratic principle—in that in the long term, the
majority of workers must support management. Otherwise, they leave to find other work or go on
strike. Despite the move toward workplace democracy, command-and-control organization
structures remain commonplace as de facto organization structures. Indeed, the entrenched nature
of command-and-control is evident in the way that recent[when?] layoffs have been conducted with
management ranks affected far less than employees at the lower levels.[citation needed] In some cases,
management has even rewarded itself with bonuses after laying off lower-level workers.[24]
According to leadership-academic Manfred F.R. Kets de Vries, a contemporary senior-management
team will almost inevitably have some personality disorders.[25]
Topics[edit]
Basics[edit]
According to Fayol, management operates through five basic functions: planning, organizing,
coordinating, commanding, and controlling.
Levels[edit]
Most organizations have three management levels: first-level, middle-level, and top-level managers.
First-line managers are the lowest level of management and manage the work of nonmanagerial
individuals who are directly involved with the production or creation of the organization's products.
First-line managers are often called supervisors, but may also be called line managers, office
managers, or even foremen. Middle managers include all levels of management between the first-
line level and the top level of the organization. These managers manage the work of first-line
managers and may have titles such as department head, project leader, plant manager, or division
manager. Top managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization. These individuals typically have titles such as
executive vice president, president, managing director, chief operating officer, chief executive officer,
or chairman of the board.
These managers are classified in a hierarchy of authority, and perform different tasks. In many
organizations, the number of managers in every level resembles a pyramid. Each level is explained
below in specifications of their different responsibilities and likely job titles.[citation needed]
Top[edit]
The top or senior layer of management consists of the board of directors (including non-executive
directors and executive directors), president, vice-president, CEOsand other members of the C-
level executives. Different organizations have various members in their C-suite, which may include
a Chief Financial Officer, Chief Technology Officer, and so on. They are responsible for controlling
and overseeing the operations of the entire organization. They set a "tone at the top" and
develop strategic plans, company policies, and make decisions on the overall direction of the
organization. In addition, top-level managers play a significant role in the mobilization of outside
resources. Senior managers are accountable to the shareholders, the general public and to public
bodies that oversee corporations and similar organizations. Some members of the senior
management may serve as the public face of the organization, and they may make speeches to
introduce new strategies or appear in marketing.
The board of directors is typically primarily composed of non-executives who owe a fiduciary duty to
shareholders and are not closely involved in the day-to-day activities of the organization, although
this varies depending on the type (e.g., public versus private), size and culture of the organization.
These directors are theoretically liable for breaches of that duty and typically insured under directors
and officers liability insurance. Fortune 500 directors are estimated to spend 4.4 hours per week on
board duties, and median compensation was $212,512 in 2010. The board sets corporate strategy,
makes major decisions such as major acquisitions,[27]and hires, evaluates, and fires the top-level
manager (Chief Executive Officer or CEO). The CEO typically hires other positions. However, board
involvement in the hiring of other positions such as the Chief Financial Officer (CFO) has
increased.[28] In 2013, a survey of over 160 CEOs and directors of public and private companies
found that the top weaknesses of CEOs were "mentoring skills" and "board engagement", and 10%
of companies never evaluated the CEO.[29] The board may also have certain employees
(e.g., internal auditors) report to them or directly hire independent contractors; for example, the
board (through the audit committee) typically selects the auditor.
Helpful skills of top management vary by the type of organization but typically include[30] a broad
understanding of competition, world economies, and politics. In addition, the CEO is responsible for
implementing and determining (within the board's framework) the broad policies of the organization.
Executive management accomplishes the day-to-day details, including: instructions for preparation
of department budgets, procedures, schedules; appointment of middle level executives such as
department managers; coordination of departments; media and governmental relations; and
shareholder communication.
Middle[edit]
Consist of general managers, branch managers and department managers. They are accountable to
the top management for their department's function. They devote more time to organizational and
directional functions. Their roles can be emphasized as executing organizational plans in
conformance with the company's policies and the objectives of the top management, they define and
discuss information and policies from top management to lower management, and most importantly
they inspire and provide guidance to lower level managers towards better performance.
Middle management is the midway management of a categorized organization, being secondary to
the senior management but above the deepest levels of operational members. An operational
manager may be well-thought-out by middle management, or may be categorized as non-
management operate, liable to the policy of the specific organization. Efficiency of the middle level is
vital in any organization, since they bridge the gap between top level and bottom level staffs.
Their functions include:
Training[edit]
Colleges and universities around the world offer bachelor's degrees, graduate degrees, diplomas
and certificates in management, generally within their colleges of business, business schools or
faculty of management but also in other related departments. In the 2010s, there has been an
increase in online management education and training in the form of electronic educational
technology ( also called e-learning). Online education has increased the accessibility of
management training to people who do not live near a college or university, or who cannot afford to
travel to a city where such training is available.
While some professions require academic credentials in order to work in the profession (e.g., law,
medicine, engineering, which require, respectively the Bachelor of Law, Doctor of
Medicine and Bachelor of Engineering degrees), management and administration positions do not
necessarily require the completion of academic degrees. Some well-known senior executives in the
US who did not complete a degree include Steve Jobs, Bill Gates and Mark Zuckerberg. However,
many managers and executives have completed some type of business or management training,
such as a Bachelor of Commerce or a Master of Business Administration degree. Some major
organizations, including companies, not-for-profit organizations and governments, require applicants
to managerial or executive positions to hold at minimum Bachelor's degree in a field related to
administration or management, or in the case of business jobs, a Bachelor of Commerce or a similar
degree.
United States of America[edit]
Undergraduate[edit]
At the undergraduate level, the most common business program is the Bachelor of
Commerce (B.Com.). However to manage technological areas, you need a undergraduate degree in
a STEM area as preferred to Defense Acquisition University guidelines. This is typically a four-year
program that includes courses that give students an overview of the role of managers in planning
and directing within an organization. Course topics include accounting, financial management,
statistics, marketing, strategy, and other related areas. There are many other undergraduate
degrees that include the study of management, such as Bachelor of Arts degrees with a major
in business administration or management and Bachelor of Public Administration (B.P.A), a degree
designed for individuals aiming to work as bureaucratsin the government jobs. Many colleges and
universities also offer certificates and diplomas in business administration or management, which
typically require one to two years of full-time study.
Graduate[edit]
At the graduate level students aiming at careers as managers or executives may choose to
specialize in major subareas of management or business administration such
as entrepreneurship, human resources, international business, organizational
behavior, organizational theory, strategic management,[31] accounting, corporate finance,
entertainment, global management, healthcare management, investment management,
sustainability and real estate. A Master of Business Administration(MBA) is the most popular
professional degree at the master's level and can be obtained from many universities in the United
States. MBA programs provide further education in management and leadership for graduate
students. Other master's degrees in business and management include Master of
Management (MM) and the Master of Science (M.Sc.) in business administration or management,
which is typically taken by students aiming to become researchers or professors. There are also
specialized master's degrees in administration for individuals aiming at careers outside of business,
such as the Master of Public Administration (MPA) degree (also offered as a Master of Arts in Public
Administration in some universities), for students aiming to become managers or executives in the
public service and the Master of Health Administration, for students aiming to become managers or
executives in the health care and hospital sector.
Management doctorates are the most advanced terminal degrees in the field of business and
management. Most individuals obtaining management doctorates take the programs to obtain the
training in research methods, statistical analysis and writing academic papers that they will need to
seek careers as researchers, senior consultants and/or professors in business administration or
management. There are three main types of management doctorates: the Doctor of
Management (D.M.), the Doctor of Business Administration (D.B.A.), and the Ph.D. in Business
Administration or Management. In the 2010s, doctorates in business administration and
management are available with many specializations.
Good practices[edit]
While management trends can change so fast, the long term trend in management has been defined
by a market embracing diversity and a rising service industry. Managers are currently being trained
to encourage greater equality for minorities and women in the workplace, by offering increased
flexibility in working hours, better retraining, and innovative (and usually industry-specific)
performance markers. Managers destined for the service sector are being trained to use unique
measurement techniques, better worker support and more charismatic leadership styles.[32] Human
resources finds itself increasingly working with management in a training capacity to help collect
management data on the success (or failure) of management actions with employees.[33]
See also[edit]
Management portal
References[edit]
1. ^ Jump up to:a b Simandan, D., 2018. Iterative lagged asymmetric
responses in strategic management and long-range planning. Time &
Society, OnlineFirst, https://doi.org/10.1177/0961463X17752652 .
2. Jump up^ Waring, S.P., 2016. Taylorism transformed: Scientific
management theory since 1945. UNC Press Books.
3. Jump up^ SS Gulshan. Management Principles and Practices by
Lallan Prasad and SS Gulshan. Excel Books India. pp. 6–. ISBN 978-
93-5062-099-1.
4. Jump up^ Deslandes G., (2014), “Management in Xenophon's
Philosophy : a Retrospective Analysis”, 38th Annual Research
Conference, Philosophy of Management, 2014, July 14–16, Chicago
5. Jump up^ Prabbal Frank attempts to make a subtle distinction
between management and manipulation: Frank, Prabbal
(2007). People Manipulation: A Positive Approach (2 ed.). New Delhi:
Sterling Publishers Pvt. Ltd (published 2009). pp. 3–
7. ISBN 9788120743526. Retrieved 2015-09-05. There is a difference
between management and manipulation. The difference is thin [...] If
management is handling, then manipulation is skilful handling. In
short, manipulation is skilful management. [...] Manipulation is in
essence leveraged management. [...] It is an alive thing while
management is a dead concept. It requires a proactive approach
rather than a reactive approach. [...] People cannot be managed.
6. Jump up^ Administration industrielle et générale – prévoyance
organization – commandment, coordination – contrôle, Paris : Dunod,
1966
7. Jump up^ Jones, Norman L. (2013-10-02). "Chapter Two: Of Poetry
and Politics: The Managerial Culture of Sixteenth-Century England". In
Kaufman, Peter Iver. Leadership and Elizabethan Culture. Jepson
Studies in Leadership. Palgrave Macmillan (published 2013).
p. 18. ISBN 9781137340290. Retrieved 2015-08-29. Mary Parker
Follett, the 'prophet of management' reputedly defined management
as the 'art of getting things done through people.' [...] Whether or not
she said it, Follett describes the attributes of dynamic management as
being coactive rather than coercive.
8. Jump up^ Vocational Business: Training, Developing and Motivating
People by Richard Barrett – Business & Economics – 2003. p. 51.
9. Jump up^ Compare: Holmes, Leonard (2012-11-28). The Dominance
of Management: A Participatory Critique. Voices in Development
Management. Ashgate Publishing, Ltd. (published 2012).
p. 20. ISBN 9781409488668. Retrieved 2015-08-29. Lupton's (1983:
17) notion that management is 'what managers do during their working
hours', if valid, could only apply to descriptive conceptualizations of
management, where 'management' is effectively synonymous with
'managing', and where 'managing' refers to an activity, or set of
activities carried out by managers.
10. Jump up^ Harper, Douglas. "management". Online Etymology
Dictionary. Retrieved 2015-08-29. – "Meaning 'governing body'
(originally of a theater) is from 1739."
11. Jump up^ See for examples Melling, Joseph; McKinlay, Alan, eds.
(1996). Management, Labour, and Industrial Politics in Modern
Europe: The Quest for Productivity Growth During the Twentieth
Century. Edward Elgar. ISBN 9781858980164. Retrieved 2015-08-29.
12. Jump up^ Waring, S.P., 2016, Taylorism transformed: Scientific
management theory since 1945. UNC Press Books.
13. Jump up^ Stoner, James A.F. (1995). Management (sixth edition).
Englewood Cliffs, New Jersey: Prentice Hall, Inc. p. 30. ISBN 978-0-
13-149444-2.
14. Jump up^ Giddens, Anthony (1981). A Contemporary Critique of
Historical Materialism. Social and Politic Theory from Polity Press. 1.
University of California Press. p. 125. ISBN 9780520044906.
Retrieved 2013-12-29. In the army barracks, and in the mass co-
ordination of men on the battlefield (epitomised by the military
innovations of Prince Maurice of Orange and Nassau in the sixteenth
century) are to be found the prototype of the regimentation of the
factory – as both Marx and Weber noted.
15. Jump
up^ https://books.google.com/books?id=ITdXAAAAcAAJ&pg=PP21&l
pg=PP21&dq=menagerie+xenophon&source=bl&ots=-
xFcf4MOIt&sig=KGryxF60feNGaDW9AlgIZJIb0gU&hl=de&sa=X&ei=5
V4_VfiLKZDfau-
OgZgO&ved=0CCQQ6AEwAA#v=onepage&q=menagerie%20xenoph
on&f=false
16. Jump up^ "Home : Oxford English Dictionary".
17. ^ Jump up to:a b Gomez-Mejia, Luis R.; David B. Balkin; Robert L.
Cardy (2008). Management: People, Performance, Change, 3rd
edition. New York: McGraw-Hill. p. 19. ISBN 978-0-07-302743-2.
18. Jump up^ Creel, 1974 pp. 4–5 Shen Pu-hai: A Chinese Political
Philosopher of the Fourth Century B.C.
19. Jump up^ Griffin, Ricky W. CUSTOM Management: Principles and
Practices, International Edition, 11th Edition. Cengage Learning UK,
08/2014
20. ^ Jump up to:a b c Gomez-Mejia, Luis R.; David B. Balkin; Robert L.
Cardy (2008). Management: People, Performance, Change (3 ed.).
New York: McGraw-Hill. p. 20. ISBN 978-0-07-302743-2.
21. Jump up^ Khurana, Rakesh (2010) [2007]. From Higher Aims to
Hired Hands: The Social Transformation of American Business
Schools and the Unfulfilled Promise of Management as a Profession.
Princeton University Press. p. 3. ISBN 9781400830862.
Retrieved 2013-08-24. When salaried managers first appeared in the
large corporations of the late nineteenth century, it was not obvious
who they were, what they did, or why they should be entrusted with
the task of running corporations.
22. Jump up^ Gilbreth, Lillian Moller. "The Psychology of Management:
The Function of the Mind in Determining, Teaching and Installing
Methods of Least Waste" – via Internet Archive.
23. Jump up^ Legge, David; Stanton, Pauline; Smyth, Anne (October
2005). "Learning management (and managing your own learning)". In
Harris, Mary G. Managing Health Services: Concepts and Practice.
Marrickville, NSW: Elsevier Australia (published 2006).
p. 13. ISBN 9780729537599. Retrieved 2014-07-11. The manager as
bureaucrat is the guardian of roles, rules and relationships; his or her
style of management relies heavily on working according to the book.
In the Weberian tradition managers are necessary to coordinate the
different roles that contribute to the production process and to mediate
communication from head office to the shop floor and back. This style
of management assumes a world view in which bureaucratic role is
seen as separate from, and taking precedence over, other
constructions of self (including the obligations of citizenship), at least
for the duration if the working day.
24. Jump up^ Craig, S. (2009, January 29). Merrill Bonus Case Widens
as Deal Struggles. Wall Street Journal. [1]
25. Jump up^ Manfred F. R. Kets de Vries: "The Dark Side of
Leadership" – Business Strategy Review 14(3), Autumn p. 26 (2003).
26. Jump up^ Jean-Louis Peaucelle (22 July 2015). Henri Fayol, the
Manager. Routledge. pp. 55–. ISBN 978-1-317-31939-9.
27. Jump up^ Board of Directors: Duties & Liabilities Archived 2014-03-
24 at the Wayback Machine.. Stanford Graduate School of Business.
28. Jump up^ DeMars L. (2006). Heavy Vetting: Boards of directors now
want to talk to would-be CFOs — and vice versa. CFO Magazine.
29. Jump up^ 2013 CEO Performance Evaluation Survey. Stanford
Graduate School of Business.
30. Jump up^ Kleiman, Lawrence S. "Management and Executive
Development."Reference for Business:Encyclopedia of
Business(2010): n. page. 25 Mar 2011. [2].
31. Jump up^ "AOM Placement Presentations".
32. Jump up^ "Four Ways to Be A Better Boss". www.randstadusa.com.
Randstad USA. Retrieved 18 January 2015.
33. Jump up^ "The Role of HR in Uncertain Times" (PDF). Economist
Intelligence Unit. Economist Intelligence Unit. Retrieved 18
January 2015.
External links[edit]
Online books, and library resources in your library and in other
libraries about Management
Media related to Management at Wikimedia Commons
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