C35 Tech Info Manual PDF

®
Xerox® C-35 & DC535 styles *

TECH-INFO. MANUAL
Supplemental Technical Information for:
(CopyCentre®) C35, C45, C55,

(WorkCentre®) M35, M45, M55, Pro35, Pro45, Pro55
(DocumentCentre®) DC535, DC545, DC555
®
(CopyCentre ) C165, C175, (CC)232, (CC)238, (CC)245, (CC)255, (CC)265, (CC)275
(WorkCentre®) M165, M175, (WC)232, (WC)238, (WC)245, (WC)255, (WC)265,
(WC)275, Pro165, Pro175, Pro232, Pro238, Pro245, Pro255, Pro265, Pro275
(WorkCentre®) WC5030, WC5050, WC5632, WC5638, WC5645, WC5655, WC5665,
WC5675, WC5687
* The name Xerox and all of the model designations in this book
are trademarks of Xerox Corporation. Xerox is in no way
affiliated with the production of this book.
Service-Excellence C35 style Tech Info Manual
INDEX
Section A – Introduction
p.A-4 to A-5 Introduction to the C35 style machines
p.A-5 to A-6 Disclaimer and Warnings
p.A-7 Model Names, Numbers & Pseudonyms
p.A-8 Machine Specifications
p.A-9 Machine Options & Configurations
p.A-10 Dimensions & Space Needed
p.A-11 to A-12 Supplies & CRU’s (Customer Replaceable Units)
p.A-13 Acronyms & Abbreviations
Section B – Fault Codes & Troubleshooting

p.B-1 Reading Status or Fault Codes
p.B-1 to B-6 Fault / Status Code List
p.B-7 to B-13 Troubleshooting for specific Faults
Section C – Diagnostic Adjustments & Tests

p.C-1 Entering Diagnostic Mode
p.C-2 to C-7 Memory Adjustments – NVM Read / Write (Dc131)
p.C-8 User Interface Test (dC305)
Network Echo Tests (dC312)
Network Connectivity Tests (dC314)
p.C-9 Component Tests (dC330)
p.C-10 to C-13 Input Component Test List
p.C-13 to C-14 Output Component Test List
p.C-15 Registration Setup (dC604)
p.C-16 Developer Calibration (Dc905)
p.C-17 to C-18 Optional Feature Reinstallation Codes
(Section A – Introduction) p.A-2

Section D – Part Replacement Procedures

p.D-1 Orientation Photo (front view)
LCSS (Large Capacity Stacker / Stapler)
p.D-2 Network Module
Document Feeder (DADF)
Fuser Module
Xerographic Module (Drum Cartridge)
Transfer Corotron Assembly
p.D-3 Developer Unit
Toner Dispense Assembly
p.D-4 Toner Waste Bottle Door
Power & Control Module
p.D-5 Feed Rolls
Tray 1 & 2 Feed Head Assemblies
p.D-6 Tray 3 & 4 Feed Head Assemblies
Image Processing Board Module
p.D-7 Control Console
Scanner Bed Assembly
Raster Output Scanner (ROS or Laser Unit)
p.D-8 Fuser Latch & Xerographic Latch
Erase Lamp
p.D-9 Main Drives Module
p.D-10 Duplex Transport Module
p.D-11 Short Paper Path
p.D-12 Registration Transport
p.D-12 to D-13 Inverter Module
Section E – Module Repair & Rebuilding
p.E-1 to E-4 Fuser Module Repairs & Rebuilding
p.E-5 to E-8 Xerographic Module Repairs
Section F – Sourcing Parts
p.F-1 to F-8 C35 style Part #’s & The Parts Drop
INTRODUCTION
The C35 style and the DC535 style machines are part of a
rapidly proliferating series of Xerox black and white digital copier
/ multifunction machines. They are fast for their size and capable
of making some of the most impressive copy quality out there…
Our test machine produced extremely solid black areas. Options
include a High Capicity Feeder which holds up to 3000 sheets of
paper, a Large Capacity Stacker / Stapler / 3-hole punch, and a
Network Module. The networking machines can scan, print,
email… you name it.
They turn out to be relatively friendly to work on too which
is a huge plus. There are a few exceptions… the OEM kit for the
Fuser Latch is very time consuming to replace (figure on 1 to 1 ½
hours) when it looks at first like it would be a very quick fix.
Fortunately, there is now an aftermarket Latch Kit which includes
hardware which makes it unnecessary to remove the Scanner
Assembly (that makes the replacement quick again).
Xerox has chosen not to spare most of the fuser parts
except as a complete Fuser Module. If you wish to repair or
rebuild the fusers, you can find quality replacement parts on p.F-7.
There are a few other things which turn out to be tricky.
For one, the machine requires that something be plugged into the
Exit end of it. If the machine does not have an OCT (Oscillating
Catch Tray ) nor a Finisher, it will refuse to print or copy until you
plug something into it. The logic list shows an option for “Simple
Catch Tray” but that setting did not work on the machines we
tested. A generic Simple Catch Tray Enabler Plug is available for
this purpose (p.F-8).
At first glance, the first bunch to have been released
(DC535, DC545, DC555) look very different from the machines
which were released after them. The C35 and all of the others in
this series have different covers… they have that sculptural front
cover which looks almost like the machine is smiling at you.
Inside, it turns out that the C35 and DC535 are in fact the same

engine. Just goes to show that you can’t judge a copier by its
covers.
Newer models keep coming out… Most recently the
WorkCentre 5030, 5050, 5665, 5675, & 5687 models, . Some of
the newcomers are considerably faster machines. The Pro275
boasts 75 pages per minute… over twice the speed of the C35.
There are differences from model to model, but a majority of the
diagnostics and repair procedures appear to be consistent
throughout the series. The newest models being introduced may
have yet unforeseen differences, but they are likely to follow fairly
closely.
This ‘Tech-Info Manual’ is best used as a quick-reference
guide & supplement, in conjunction with the full OEM Service
Manual. It turned out to be impractical to include the fax related
codes and adjustments in this book (the service manual has
hundreds of codes relating to faxing… they are simply too long to
list here). If you need details on the fax capabilities or other
advanced functions, you’ll need to pick up a full Service Manual.
If you are working on these machines regularly, we highly
recommend that you invest in the full Service Manual from Xerox
using their part number: 708P88169 (It sold for $360.06 as of Feb.
2007… It covers: C35/45/55, M35/45/55, Pro35/45/55, DC535,
DC545, & DC555). See the OEM Documentation website:
www.xdss.com (enter the part number into their search field to find
it).
This book was compiled by referring to the Service Manual
for the C35/45/55, M35/45/55, Pro35/45/55, DC535/545/555, by
listening to field experience, and by studying a DC555 machine.
The photos are of our own, beloved DC555.
DISCLAIMER & WARNINGS:

YOU MUST TAKE 100% RESPONSIBILITY:
The information presented herein is designed to be used by a
trained, qualified copier technician. Without the knowledge which
comes with training & experience, you risk your own safety and
could cause more damage than good to the machine. Unless you
are willing to take 100% responsibility for your actions, do not use
the information in this book.
ELECTRICAL SAFETY: Always power down and

unplug the machine from the wall outlet before working on any
of the internal parts of the machine. Potentially deadly electrical
voltages may be present even if the machine is turned “off”. Also
moving mechanical parts can cause serious injuries.
STATIC / ESD (Electrostatic Discharge) SAFETY:

Many of the electrical components in these machines are highly
sensitive to static discharge. Use standard industry ESD practices
when handling any boards or electrical components. A wrist
ground strap is recommended. Electronic components should
always be stored and shipped in Anti-Static bags and packaging.
EXTREMELY HOT PARTS: Some parts, particularly in

the Fuser Module can be extremely hot and may take quite some
time to cool down. To avoid a serious burn, don’t touch anything
until you are sure that the machine has had enough time to
thoroughly cool off.
THE PUBLISHER IS NOT LIABLE FOR ERRORS:

Neither the publisher nor the seller of this book can be held liable
for any misprints or errors contained in this book. We welcome
feedback if you find an error so that we can make corrections in
future publications, but we do not in any way guarantee the
accuracy of the information presented here. Neither the publisher
nor the seller of this book can be held liable for any problems or
damages, technical or otherwise, resulting from someone using the
information presented in this book. Again, if you are not willing to
take 100% responsibility for your actions, do not use this book.

MACHINE SPECIFICATIONS:
Model Names, Numbers & Pseudonyms:
It has become more important than ever to pay close attention to the
exact model name and number on the machine you’re working on. Many
of these model numbers are used in other series of Xerox equipment and
confusion is almost by design.
Two examples:
• WorkCentre 265 (covered in this book) vs. DocumentCentre 265
(a larger machine from the DC265 style)
• DocumentCentre 555 (covered in this book) vs. WorkCentre
Pro555 (a much smaller fax machine not covered here)
DC555 style (DC535F (family))models and pseudonyms:
DocumentCentre 535 (DC535, DC535F), DocumentCentre 545
(DC545), DocumentCentre 555 (DC555, DC555F)
Models which do NOT belong to this “style”(even though they
sound like they fit): (WorkCentre) Pro545, Pro555
C35 style models and pseudonyms:
CopyCentre - C35, C45, C55, (also called CC35, CC45, CC55),
C165, C175, 232, 238, 245, 255, 265, 275 (also called CC232,
CC238, CC245, CC255)
WorkCentre – 232, 238, 245, 255, 265, 275, 5030, 5050, 5632,
5638, 5645, 5655, 5665, 5675, 5687, M35, M45, M55, M165,
M175, (also called WCM35, WCM45, WCM55, WCM165,
WCM175) WorkCentre - Pro35, Pro45, Pro55, Pro165, Pro175,
Pro232, Pro238, Pro245, Pro255, Pro265, Pro275 (also called
WCP35, WCP45, WCP55, WCP165, WCP175, WCP232,
WCP238, WCP245, WCP255, WCP265, WCP275)
Models which do NOT belong to this “style”(even though they
sound like they fit): 5665 (earlier copier in the 5340 style),
(DocumentCentre) DC 255, DC 265
Specifications:
Pages Per Minute (ppm): last 2 digits are the speed:
DC535, C35, M35, Pro35 = 35ppm,
DC545, C45, M45, Pro45 = 45ppm,
DC555, C55, M55, Pro55 = 55ppm

C165/265, M165/265, Pro165/265 = 65ppm

C175/275, M175/275, Pro175/275 = 75ppm
Stated Duty Cycle:
35ppm machines = up to 100,000 pages per month
87ppm machine = up to 400,000 pages per month
First-Page-Out Time:
For 35 ppm machines: 4.6 seconds
For 45 or 55 ppm machines: 3.4 seconds
For 65 - 87 ppm machines: 2.7 seconds
Power On Time:
99-105 seconds (around 2 minutes) for fuser to warm up.
200-300 seconds (4-5 minutes) for Network Controller to initialize.
Memory: 128 MB or 256 MB Standard (expandable to 512 MB)
Resolution: 600 x 600 dpi x 8 bit
Reduction / Enlargement:
25 – 400% (in 1% increments)… 6 User Programmable Set Points.
OEM Stated Paper Specifications…
It is helpful to know what is reasonable to expect from a particular
machine in regards to paper sizes and weights.
Paper Sizes: 8 1/2 x11 (or A4) ok in all trays…
8 1/2 x 14 or 11 x 17 (or A3, A5, or A6) in Trays 1, 2, bypass and
duplex. (not in tray 3 or 4).
Light paper (16 lb.): From all trays: “Good performance (good
image quality, some jams and poor stacking)”
Regular paper (20 lb. – 32 lb.) From all trays: “Excellent
performance”
Heavier paper (34 lb. – 53 lb.) From all trays: “Good performance
(good image quality, some jams and poor stacking)”
Cardstock (57 lb.): Bypass and Duplex only: “Good performance
(good image quality, some jams and poor stacking)”
Labels: Bypass only.
Transparencies: Bypass only (do not use white strip or paper
backed transparencies at all).

Note: Use good paper… Encourage your customer to use quality

paper… it helps with copy quality, reduces jamming, and produces
less paper dust which cuts down on other potential failures.
Document Feeder capacity = 75 or 100 originals (13-32 lb paper)
Options & Configurations:
Document Handling:
Flat Top Platen or DADF (Duplexing Auto. Document Feeder)
Stand: Machines which are without the HCF (High Capacity
Feeder) are available with or without a stand.
Paper Tray Options & Capacities:
Tray 1 & 2: two 550 sheet capacity cassettes (drawers) (Standard)
Bypass Tray: 100 sheet capacity (fold down tray)
HCF (High Capacity Feed Module… also called the High
Capacity Tandem Tray on some models) (Optional - Trays 3 & 4):
Tray 3 = 1600 sheet capacity Tray 4 = 2000 sheet capacity drawer.
Tray 5 High Capacity Feeder (4000 sheet capacity) this one is
found on the left side of the machine in a separate module.
Envelope Feeding Kit (Optional - fits into Tray 2).
Output options:
Simple Catch Tray – the OEM parts list does not show this
option. An aftermarket option is available which includes a
Simple Catch Tray Enabler Plug (you’ll need that plug to run the
machine without the Finisher or OCT plugged in). See p.F-8
OCT (Offsetting Catch Tray) holds 300 sheets
LCSS (Large Capacity Stapler Stacker) Top Tray holds 250 sheets,
Stacker holds 2000 sheets
Stapling - 50 sheets max for Automatic Stapling… 40 sheets
max for convenience stapling.
Hole Punching (optional for LCSS): 2 or 3 holes for US, 2 or 4
holes for Europe.
Note that the Parts List does not show a “Simple Catch Tray” as
being an option. Oddly enough, however, there is a memory
setting for “Finisher Type” which has as one of the choices “No
Finisher” (dC131 NVM code 12-001)… so something could
probably be rigged if you were stuck without an Output device.
Basic Office Finisher – This type does not touch the floor.

Advanced Office Finisher – Top Tray holds 250 sheets, Stacker

holds 3000 sheets…available on the newer models such as
C165/175, C232/238/245/255/267/275 etc
Professional Office Finisher – also only on the newcomers…
does saddle stitching etc.
HVF (High Volume Finisher) – Top Tray holds 25 sheets, Stacker
holds 3,000 sheets… only sold with the newest models.
Network Controller: Optional… A box which hangs off of the
lower rear cover of the machine. 433 MHz Intel Celeron Processor
64 MB of RAM (upgradeable to 128 MB)
Newer, faster models: 1.46 MHz AMD Athion dedicated Processor
128 MB of RAM (upgradeable to 512 MB)
Dimensions & Space Needed:

Weight of machine:
Approx. 295 lbs (standard config w/ Doc Feeder & Net Controller)
Add 63 lbs for Office Finisher, or 168 lbs for Advanced Office
Finisher or Professional Finisher.
Height of machine (on cabinet or High Capacity Feeder):
Height with Flat Top Platen:
Height with DADF (document feeder) : 44 inches
Height with DADF raised: 57 inches
Depth of machine:
26 inches (or 33 inches for the Pro35/45/55 which have an extra
curved “Rear Wall” piece).
+ 4 inches: Always allow a minimum of 4 inches clear at the rear
for the machine to circulate air and cool itself properly.
Width of machine:
38 inches for machine with OCT (Oscillating Catch Tray)
48 inches for machine with LCSS (Large Capacity Stapler Stacker)
59 inches for Pro35/45/55 with LCSS (these have an extra
document work shelf to the left)
Working Width: It is recommended that you allow room for
operation / service as follows:
77 inches clear for proper operation of a machine with an OCT.
87 inches clear for machines with an LCSS.
95 inches clear for machines with an Advanced Office Finisher.
98 inches clear for machines with a Professional Finisher.
Supplies & Customer Replaceable Units (CRU’s)

Toner: (Cases of 2 Cartridges with one Waste Toner Bottle)
For: DC535/545/555, C35/45/55, M35/45/55, Pro35/45/55,
CC-232/238/245/255, WC-232/238/245/255, Pro232/238/245/255,
WC-5030/5050, WC-5632/5638/5645/5655
6R1046 = Yield = 28-30,000 copies per Cartridge (at 6% cover)
For: CC-C165/175, CC-265/275, WC-M165/175, WC-265/275,
WC-Pro165/175/265/275, WC-5665/5675/5687
6R1146 = Yield = 45,000 copies per Cartridge (at 6% coverage)
Staple Cartridges:
108R493 – For LCSS, Office Finishers & Advanced Office Finishers
Box of 3 Ctgs… (5,000 staples per ctg.)
108R682 / 108R535 – For Basic Office Finisher
108R682 = Box of 1 Ctg… (3,000 staples per ctg.)
108R535 = Box of 3 Ctgs… (3,000 staples per ctg.)
8R12897 – For Saddle Stitcher Head on Professional Finisher.
Box of 8 Ctgs. (2,000 staples per ctg.)
8R12964 – Ctg (w/ body)…For Convenience Stapler
1 Ctg. (w/ ctg body) (3,000 staples)
8R12941 – 3 Ctg Refills (for replenishing 8R12964 body)
(3,000 staples per refill)
Fuser Modules: (ozone filter included)
For: DC535/545/555, CC-C35/45/55, WC-M35/45/55,
WC-Pro35/45/55, WC-5030/5050 (Yield = 350K)
109R636 (110 volt – U.S.)
109R634 (220 volt – Europe)
109R750 (220 volt – Swedish)
For: CC-232/238/245/255, WC-232/238/245/255,
WC-Pro232/238/245/255, WC-5632/5638/5645/5655
109R752 (110 volt – U.S.)
For: CC-C165/175, CC-265/275, WC-M165/175, WC-265/275,
WC-Pro165/175/265/275
109R723 (110 volt – U.S.)

For: WC-5665/5675/5687
109R773 (110 volt – U.S.)
Xerographic Modules (Drum Ctgs.) (Transfer Corotron
Assembly included)
For DC535/DC545/DC555, CC-C35/45/55, WC-M35/45/55, WC-
Pro35/45/55, CC-232/238, WC-232/238, WC-Pro232/238, WC-
5030/5050, WC-5632/5638 : (Yield = 200,000)
113R608 (U.S. or Europe “Metered” version)
113R610 (U.S. “Sold” version)
113R607 (Europe “Sold” version)
For CC-C165/175, CC-245/255/265/275, WC-M165/175,
WC-245/255/265/275, WC-Pro165/175/245/255/265/275,
WC-5645/5655/5665/5675/5687 :
(Yield = 300,000)
113R672 (U.S. “Metered” version)
113R674 (U.S. “Sold” version)
113R673 (Europe “Sold” version)
Document Feed Heads: (Yields = 150,000 pages)
For: DC535/545/555, C35/45/55, M35/45/55, Pro35/45/55 :
113R497 / 113R651
For: C232/238/245/255, M232/238/245/255, Pro232/238/245/255 :
113R686
For: WC-5632/5638
113R717
For: WC-5645/5655/5665/5675/5687 :
113R718
Note: The two tires and the Retard Roll are the same for the
different types of Document Feed Heads.
Service Manual:
708P88169 = covers the DC535/545/555, C35/45/55, M35/45/55,
Pro35/45/55…. Sells for around $360.- from Xerox
(www.xdss.com). An excellent, and extremely detailed book.
They have plenty of illustrations and wiring diagrams in there.
Other models… the service manuals have not yet been found to be
available.
STATUS & FAULT CODES:

Reading the Status or Fault Codes:
Often the Fault Code is not displayed at first… Customers will likely
call with vague messages which show up on the screen.
User Interface “Active Faults” and “Error Log”: You might want to ask
your customer to go into the User Interface Tools and have them look at the
“Active Faults” and / or the “Error Log”. This is done by pressing ‘Access’ and
entering the default passcode ‘1111’ followed by ‘Enter’… Once in the “User
Tools” menu, have them press the “Machine Status” button on the Control
Console (it has an icon next to it which looks like an illustration of the machine
with a question mark on it). Have them press the ‘Fault’ tab on the touchscreen
and then press ‘Active Messages’ Ask them to read the codes and messages
which are shown. They can also choose ‘Error Log’ to see a bit of the Fault
History. If they report a code which has a ‘5’, or ‘9’ starting the second part of
the code (xx-5xx … for example: 02-530), these types of codes will only give
you a vague hint as to what is really going on in the background. Look up the
“Chain” on the list below (the first two digits in the code) to get an idea which
part of the machine is causing the fault.
Fault History / Last 40 Faults from Diagnostics: When you get on-site, you’ll
want to enter Diagnostic Mode (from the powered-on state, press and hold
down the ‘#’ button and then press the ‘Access’ button. Enter the default
password ‘1934’ followed by ‘Enter’). Once you are in Diagnostics, press
‘Fault History’ and then choose “Last 40 Faults”. Read the most recent bunch
of Status Codes to see what’s really going on.
Fault Code Listings:

* Codes with an asterisk are covered in more detail in the Troubleshooting
section of this book. Some may require resetting from Diagnostics.
Chain 01 Interlock problems.
01-xxx Codes
* 01-300 Front Door Interlock Opened during a copy run.*(See p.B-7)
* 01-305 Left Door interlock Opened during a copy run.*(See p.B-8)
Chain 02 UI (User Interface) Control Console problems.
02-xxx Codes
02-309 UI (User Interface) Control Panel or Touchscreen failed the
UI test.
02-320 / 380 UI communications failure… between the UI and the Image
Processor or the main controller.
02-390 / 391 / UI software error… This can mean that one or more of the
704 / 706 Services which the UI is programmed to expect are not
present and stable within 5 minutes.
02-705 / 707 / UI component failures have been detected… such as buttons,
709 / 715 audio, LCD or LEDs.
(Section B - Fault Codes & Troubleshooting) p.B-1

FAULT / STATUS CODES (Continued)

Chain 03 These relate to Communication Errors between the boards…
03-xxx Codes It may be worth trying to power down the machine, unplug it
from the wall and check for any loose or damaged wires or
connectors.
03-300 / 306 / Communication error between the Image Processing Board
370 / 461 / 805 / and the IOT (Main) Board.
870
03-310 / 317 Communication error between the Imaging Processing Board
and the User Interface (control console). Check wiring and
connections between the two boards… also between the User
Interface and Power Distribution Boards.
* 03-315 / 325 / Communication error within the Image Processing Board…
347 / 348 / 349 / check for loose connections & make sure the Image
355 / 400 / 411 Processing Board’s Cooling Fan is working. *(See p.B-8)
03-320 / 322 / Communication error between the Image Processing Board
323 / 324 and the DADH (Duplexing Automatic Document Handler).
* 03-330 / 462 Communication error between the Image Processing Board
and the Scanner Driver Board or CCD Board. *(See p.B-8)
* 03-331 / 340 / Communication error between the Image Processing Board
416 and the Network Controller. *(See p.B-9)
03-336 Fax Card self test failed.
03-338 Image Processor to Fax Card communication failure. Try
removing the Fax Card and reinstalling it after about 3 min.
03-350 / 351 / Communication error between the Main Board (IOT) and the
354 Tray 1 & 2 Control Board.
03-359 / 407 Communication error between the High Capacity Feeder
(HCF, Trays 3 & 4) and the Tray 1 & 2 Control Board…
or the HCF is not detected when it is expected.
03-360 / 408 / Communication error between the Main Board (IOT) and the
410 / 418 Output Device (either an OCT Oscillating Catch Tray or an
LCSS Large Capacity Stacker Stapler).
* 03-365 Main Board (IOT) bus failure. This code can show up due to
electrical noise in the machine among other possibilities.
*(See p.B-9)
03-371 Fuser CRUM Connector Communication Failure. Watch for
a broken Fuser Latch first or a damaged CRUM socket in the
machine. Could also be the CRUM connector on the Fuser is
damaged or defective and should be replaced.
03-372 Xerographic Module Connector (CRUM) Communication
Failure. Make sure the Xerographic Module (drum ctg) is
able to seat properly and that the cartridge latch is not
broken. If all else checks out, replace the CRUM Connector
on the Xerographic Module.
* Read more about these codes in “Troubleshooting” (p.B-7 to B-12)

03-374 Power Off failure.

03-395 / 396 / Main Board (IOT) faults… Check all connections at the
852 / 853 Main Board. Ground problems can cause these faults.
03-397 Main Motor Control logic failure.
03-401 / 403 Fax Card not detected.
03-412 Foreign Device problem. (coin-op or card reader, or other).
03-417 Incompatible Fax software.
03-419 Incompatible software between the Image Processing Board
and either the Main Board (IOT) or the DADH (Duplexing
Automatic Document Feeder).
03-423 / 424 / Print command late… does not usually prevent the machine
433 / 434 / 821 / from running… sometimes a blank sheet may be delivered to
822 / 831 / 832 the output tray. Delete the job and turn the machine off and
back on.
03-480 Main Board detects failure on the 24 volt line. Could be a
Power Supply or Power Distribution failure.
03-700 / 780 / Power on or off Status Codes. (Codes logged normally when
785 / 790 the machine’s power is turned on or off)
03-770 Main Board (IOT) Software Reset. Does not prevent the
machine from running… this code is logged into the fault
history whenever the IOT is reset due to a software fault.
03-777 Power loss detected. (from the wall)
Chain 05 DADH Problems
05-xxx Codes (Duplexing Automatic Document Handler).
* 05-300 DADH opened during a copy run. *(See p.B-9)
05-305 DADH top cover is open.
05-310 Document too short (under 110mm).
05-330 DADH misfeed – Lead edge of document not detected.
05-331 DADH misfeed – Trail edge of document not detected in
time.
05-335 DADH jam – The document Takeaway Sensor didn’t detect
the document’s lead edge.
05-340 DADH jam – The document Registration Sensor didn’t
detect either the document’s lead edge or the trail edge.
05-345 / 346 DADH Exit Jams – The document exit sensor didn’t detect
the lead edge of the document in time or the trail edge.
05-350 / 352 DADH Continual Velocity Transport (CVT) jam. The CVT
sensor failed to see either the lead edge of the document in
time or the trail edge.
Chain 06 ROS (Raster Output Scanner or Laser Unit) Problems.
06-xxx Codes
06-020 ROS Motor Failure.
* 06-340 / 350 ROS Laser failures. *(See p.B-10)


Chain 07 Tray Interlock or Lift Problems.
07-xxx Codes
* 07-301 Tray 1 opened during a copy run.* (see p. B-10)
07-355 Tray 3 Elevator Lift problem.
07-360 Tray 4 Elevator Lift problem.
Chain 08 Misfeeds & Paper Jams.
08-xxx Codes
08-100 Wait Sensor Jam.
08-101 / 111 Tray 1 Misfeeds.
08-106 Sheet late to Tray 1 Feed Sensor when fed from another tray.
08-107 Tray 3 Paper Feed Jam.
08-108 Tray 4 Paper Feed Jam.
08-150 / 151 Registration Jam.
08-155 / 156 Bypass Tray Registration Jam.
08-160 / 161 Duplex Paper Path Jam.
08-171 Unexpected time-out… A jam was detected in the machine at
power on.
08-174 Missing Pre-release sheet.
08-181 Unexpected time-out in simplex inverted mode.
08-182 Unexpected time-out in duplex mode.
08-190 Post Jam clearance initialization.
Chain 09 Xerographic problems… High Voltages, Toner dispense
09-xxx or Developer problems.
09-060 High Voltage problem… can be caused by an arcing transfer
corona or arcing charge grid on the drum cartridge.
09-310 / 390 The Toner Dispense Motor continued to run after the low
toner sensor detected that the toner dispense module is full.
* 09-350 Erase Lamp problem.*(See p.B-11)
* 09-360 / 361 / Toner Concentration Sensor problems… These Faults must
362 / 363 be cleared from Diagnostics by resetting NVM Memory
Codes: 09-001, 09-115, & 09-276 to ‘0’. Read the
“Troubleshooting” section of this book for details about
these Fault Codes including how to clear them.*(See p.B-11)
* 09-365 Relative Humidity Sensor problem.
(* Read below in “Troubleshooting” for information on
how to clear this code… See p.B-12)

* 09-370 Developer Temperature Sensor failure.

how to clear this code… See p. B-12)
* 09-375 Ambient Temperature Sensor failure.
how to clear this code… See p. B-12)
09-380 Waste toner door opened during a copy run or the waste
bottle is detected as being missing.
09-390 Low Toner sensed.
09-399 Incompatible Xerographic Module (wrong Connector CRUM
detected on the Drum Cartridge). For example: in a C35, this
code would result if you install a 113R608 version of the
Drum Cartridge Connector in a machine which has
previously had the 113R610 version installed in it.
Chain 10 Fuser Problems.
10-xxx Codes
10-101 / 102 / The Lead-Edge is late arriving to the Fuser Exit Switch.
103
10-107 / 108 / The trail edge was late leaving the Fuse Exit Switch.
109 / 110
10-120/121 /126 Exit Jams.
10-315 / 320 / Fuser Over Temperature problems.
321 / 323 / 340 /
350 / 360 / 380
10-322 / 324 / Fuser Under Temperature…
325 / 330 / 370
10-399 Wrong Fuser CRUM connector detected (wrong market:
Europe vs. US vs. Developing Markets)
Chain 11 Finisher Problems.
11-xxx
11-005 / 006 / LCSS Front Tamper position failure.
310 / 311
11-007 / 008 / LCSS Rear Tamper home position failures.
312 / 313/ 319
11-024 / 025 LCSS Paddle Roll failures
11-030 / 334 / Stacker Tray movement failures.
335 / 336 /
11-043 / 350 Hole Punch operation failure.
11-050 / 360 Staple head operation failure.
11-053 / 370 Staple head movement failure.
11-100 LCSS Paper Entry (sheet entry to the Output Device).
11-110 Sheet is late to the hole punch.
11-130 / 132 Sheet is late to the upper exit of the LCSS.
11-140 / 142 Sheet is late to the stacker (lower) tray.


11-300 The Large Capacity Stapler Sorter (LCSS) docking interlock
was opened during a copy run.
11-302 The top cover interlock opened during a copy run.
11-303 The Front Door Interlock opened during a copy run.
11-320 / 322 Ejector movement failure.
11-364 Stapling failure. (staples in the staple head are not primed).
12-301 OCT (Oscillating Catch Tray) failure.
Chain 14 Scanner (reading) and Exposure problems.
(14-xxx Codes)
* 14-110 Scan carriage home sensor failure. *(See p.B-13)
14-310 CCD (Charge Coupled Device or Lens assyembly) Board not
detected.
14-703 / 704 / Failure to calibrate the scanning of the image.
705 / 706 / 712 /
714 / 716 / 718
14-710 NVM Value for scanner is out of range.
14-720 Scan length out of range.
14-730 Scanner application card failure.
19-xxx Codes Reading / video problems.
19-401 / 402 / Out of memory resources.
403
19-404 Video Compressor time–out.
19-406 See 03-315 information.
19-407 / 408 Middle Function DVMA time-out.
19-409 Video job integrity fault. If the job has mixed originals,
make sure the “mixed originals” option is selected . Read
also about Code 03-315.
20-xxx Codes Fax Problems.
20-302 / 303 Fax Reset failure. (problem with embedded fax board.)
20-305 Fax system low memory unrecoverable.
20-320 / 322 Fax system NVM device not present.
20-323 / 324 Fax system memory low.
20-327 Fax extended card failure.
20-331 / 339 / Fax Network line 1 fault.
341
20-332 / 340 Fax network line 2 fault.
20-342 Fax file integrity fault.
20-701 Fax phone book download failed.
22-xxx Codes Installation or option-not-present faults.
Note: Powering the machine off and back on… To clear some of the faults,
you can power the machine off and back on. Don’t simply unplug the machine,
it can cause memory corruption and headaches of all sorts.

TROUBLESHOOTING
Many of the Status Codes are pretty self explanatory to troubleshoot, but
there are some which have a trick to them, or they may have some unusual cause
behind them, which would make it more difficult to figure out without guidance.
Following are some notes on how to troubleshoot some of the less intuitive
codes and symptoms you may run across (these are the codes which are marked
by an asterisk * in the Fault / Status Code Listings earlier in this section). Other
codes will be added to our website as more information and experience becomes
available down the road. Go to www.partsdrop.com and click on the link for
“Tech Info Menu” in the left column , then scroll down to “C35 style” and look
for the Tech Info Sheets… See if you can find your specific Status Code or
symptom in the Troubleshooter list. If not, write to us and we’ll get you the
information… and we’ll add it to the website too.
01-300 (Front Door Interlock opened during use):

Check the front door interlock circuit from diagnostics. Use “dC330
Component Control” (see p.C-9), Test Code = 01-300. From this test, actuate
and deactuate the Interlock Switch (located near the top, just to the right of the
Fuser Latch) and see if the state of the switch changes on the display.
If the switch tests good from diagnostics, check that all of the many
latches and catches inside the front door are in the correct positions. Check out
the condition of the Jam Clearance Latch, Short Paper Path / Transfer Latch,
Fuser Latch, Xerographic Latch, Post Fuser Jam Clearance Latch, and Cam
Handle. Broken or loose latches can prevent the door from remaining securely
closed.
If the switch does not work from diagnostics, here are some details to
troubleshoot by: The circuit first goes through a loop from the Low Voltage
Power Supply (LVPS) where the 12 volts are generated, through the Main Drive
Board (on the Main Drive Module) and then through the Xerographic CRUM
link (the connector CRUM on the Drum Cartridge). The loop ends at the same
connector it started from. After it passes through all of that, it goes back out
from the LVPS again, to pass through the Front Door Interlock Switch. Finally,
the signal wire runs from the LVPS back out to the IOT Main Board where the
logic sees the 12 volts showing that the CRUM is in place and the door is
closed. The best place to start is to check the circuit which actually goes to the
Door Interlock Switch. Go to P/J-17 (Plug/Jack-17) on the LVPS, disconnect
the jack from the board and measure between Pins 1 & 2 on the harness side for
continuity (with the Door Interlock Switch actuated).
If that circuit measures good, then you’ll check the circuit which goes
through the Main Drive Board and the Xerographic CRUM. Go to P/J-16
(found on the lower right of the LVPS) and measure on the harness side between
pins 3 & 4, again for low resistance / continuity (make sure the Xerographic
Module is in place and seated properly when you measure this circuit). If
continuity isn’t there, you’ll want to inspect the Connector CRUM on the
Xerographic Module and the CRUM socket in the machine for damage or
contamination. Then check the harness between the LVPS, P/J-16 (pins 3 & 4)
TROUBLESHOOTING (Continued)
01-300 (Continued)
and the Main Drive Board, P/J-147 (pins 3 & 4) for continuity and make sure
neither wire is shorted to ground. From here the wiring disappears to go in front
of the Main Drives Module where it passes through P/J-144 (pins 1 & 2). That
plug is not accessible unless you remove the Main Drives Module (leave that for
a last resort).
If both of the circuits test good, you would want to check that the 12 volts
(DC) for this circuit are present on the LVPS at the beginning of the circuit (at
pin 3 of P/J-16). If not, replace the Low Voltage Power Supply (LVPS).
If the voltage is present and the entire circuit has checked out ok so far,
then go to the signal line which enters the IOT Main Board at P/J-26 (pin 8).
Check on the plug side to see if the 12 volts is arriving there… if so, the problem
is logic related. The IOT Main Board is probably at fault.
01-305 (Left Door Open):

Test the Left Door Interlock from Diagnostics. Use “dC330 Component
Control” (see p.C-9), Test Code = 01-305. The switch is located near the top
front corner of the door. Check out the door’s hinge pin and latch. Check P/J-
56 (Plug / Jack 56) on the interlock switch and the wires going to the IOT Main
Board at P/J-7 (pins 11 & 12). Pin 11 should show +3.3vdc and pin 12 is the
return line for the circuit.
03-315 / 325 / 347 / 348 / 349 / 400 / 411 (Image Processing Board Failures):
Check that the Cooling Fan for the Image Processor Module (the drawer
at the top rear of the machine) is working. Check all connectors on the Image
Processing Board to be certain they are seated and in good condition. Make sure
the EPC Memory Boards (or board) are securely seated… these are the cards
standing up (there are 3 slots available). Use some ‘Stabillant 22’ to improve
electrical card contacts.
If the code is an 03-411 (Image Processing Board did not detect the Image
Disk at power on) then you will also want to check memory location 17-001 (see
“dC131 NVM Adjustments” on p.C-2) and ensure that the value is set to ‘0’.
03-330 / 462 (Image Processor to Scanner faults)

If the fault is an 03-462 (speed mismatch between the Image Processor
and Scanner) and a new scanner is being installed, double check the speed of the
new scanner. Scanners which are designed for 35ppm have serial #’s beginning
with a ‘3’ while 45 or 55 ppm scanners start with a ‘5’.
Check P/J-135 (pins 1-4) on the Power Distribution Board and the wires
going to P/J-455 (pins 1-4) on the Scanner Driver Board (located under the lens
cover next to the lens) as well as P/J-450 (pins 1-4). Also check out the large
ribbon-cable which goes from P/J-110 on the Image Process Board (pins 1-34)
to P/J-125 (pins 1-34) CCD Board (lens reading board).

03-331 / 340 / 416

(Image Processor to Network Controller communication failure)
Check the Connector P/J-101 which joins the “Riser Board” to the Image
Process Board. Check that the Firewire Board is properly seated in the Riser
Board. The Firewire Board should always connect into the lower slot on the
Riser Board. Also check the external connections from the Image Processor’s
Firewire Board down to the matching Firewire Board in the Network Controller
Module. Make sure the Network Controller Firewire Board is seated good at
Slot 4 on the Network Controller Board.
If the ESS (Controller) reboots constantly and puts 03-321 faults in the
Diagnostic Fault History, then the ESS software is corrupted. Turn off the
machine and try the 2nd Firewire port.
03-365 (IOT Main Board internal (bus) failure):

Check all connectors on the IOT Main Board (check for damaged plugs or
pins and reseat all of the connectors). Electrical Noise from a loose ground or
loose bias lead can also cause this fault… make sure that the wiring going to the
Transfer Corotron on the Short Paper Path is not pinched or broken and that it is
routed behind the Short Paper Path…. Also check that the screw which holds the
upper and lower registration guides together (near the front of the Registration
Module) is tight. It is just above and to the left of the green knob on the
registration module (the knob is marked “4c”). Check for continuity to ground
between the “Halo Guide” (the metal portion of the transfer corotron assembly)
and the Registration Guide. Check the contact between the Halo Guide and the
Registration Guide for any damage (it is a small loop of material near the front
end of the Registration Guide which makes contact with the Halo Guide when
the Short Paper Path is raised up into position). If the problem continues, you’ll
want to check out all of the ground points in the machine including the one on
the front of the Registration Module and several on the rear frame… make sure
they are tight and that there is no corrosion building up. If all of this fails to fix
it, you may need a new IOT Main Board.
05-300 (Document Feeder Opened during a copy run):

Check the Document Feeder Interlock Magnet on the platen cover to
make sure it isn’t missing or out of position. It is located near the front center
edge of the platen cover. The magnet triggers a reed-switch (the Document
Feeder Interlock Switch) which is hiding just under the cover in front of the
platen glass. The Document Feeder Interlock Switch can be tested from
Diagnostics using Component Control code: ‘05-300’. If you run code 05-300
(see p. C-9) and open and close the Doc Feeder, the display should change hi /
low. The switch’s wiring goes to a “bulkhead” connector located under the
Control Console or UI (User Interface) (Remove the control console to get to it)
(see p. D-7). Then from the bulkhead connector, the two wires continue back
into the scanner module to connect to the Scanner Driver Board at P/J 453 (Pins
1 & 2). It runs on +3.3vdc

TROUBLESHOOTING (Continued)
06-340 (Laser Unit (ROS) Laser Failure):
An intermittent or flaky interlock can trigger this code falsely. So…
before you panic and start digging the Laser Module or ROS (Raster Output
Scanner) out of the machine to replace it… double check the way the
Xerographic Module is seated… make sure it is fully pushed home and that it
latches properly. Also make sure that the front door is closing fully. If you
suspect the interlocks might be responsible, read more about them in the
Troubleshooting write up above for the code 01-300 (Front Door Interlock
Opened on p. B-8). If the interlocks do not prove to be at fault, you’ll want to
check the connector P/J-109 on the Image Processing Board. Also check P/J-18
on the Low Voltage Power Supply (LVPS). This is the harness which supplies
+24vdc (for the ROS Motor, pin 1 - orange wire) and +3.3vdc (for the logic, pin
3 - orange wire) to the Laser Module.
Another connector relating to this problem is P/J-2 on the IOT Main
Board (located near the upper right corner of the board). On this connector, pin
3 (orange wire) carries the +3.3vdc signal wire to turn on the Laser Motor. Pin 7
on the same Connector (violet wire) and pin 3 (red wire) have to do with the
sensing of the laser beam. When you go to remove the Laser Module check the
3 plugs on the rear of the unit (P/J 120, 121 & 122) as well. The Service Manual
says you need to remove the unit to reach them although if you take out the
Xerographic Module (Drum Ctg) and look up, you’ll see all 3 connectors near
the rear of the underside of the Laser Module. It’d be a blind reach if you had to
disconnect and reconnect them in there but you have enough access to be able to
see if they are seated ok.
07-301 (Tray 1 opened during a copy run):

You can test the Tray 1 Tray Interlock Switch using Diagnostics. Enter
dC330 Component Control (See p.C-9) and choose code 07-301… then open the
drawer and close it. If the machine is seeing the switch opening and closing, the
display should show the change in state (High / Low). If it doesn’t see it or if
the problem is intermittent, you’ll want to have a peek at the switch. Remove
the LCSS (Large Capacity Stacker Stapler or finisher) from the machine and
take off the right cover to access the Tray 1 & 2 Control Board. You’ll see that
there are two groups of 5 switches (one set for tray 1 and another for tray 2).
For each, the top switch is the tray interlock switch. The other 4 switches are for
size sensing. Check the switches and particularly the actuating leaf springs for
anything out of position, bent or broken. Make sure the Tray 1 & 2 Control
Board is securely attached (the mounting studs or “stand-offs” are known for
breaking which causes the board to shift around and cause an intermittent
condition). The switches run on +3.3vdc. Also check the rectangular Actuator
Cam on the left side of the tray itself.


See the procedure for 07-301 Status Codes above, but use code 07-302 to
test the Tray 2 Tray Interlock Switch.

Test the Tray 3 Drawer Interlock Switch using dC330 Component Control
– Code 07-303 (See p.C-9). The switch can be found if you remove the bottom
rear cover behind the Tray 3 & 4 High Capacity Feeder Module. Looking from
the rear, the Tray 3 switch can be found on a bracket mounted to the frame on
your left side behind where Tray 3 slides in. A piece of the drawer is what hits
the switch’s actuator to tell the machine it is closed.

See the procedure for 07-303 Code above but use code 07-304 instead to
test the Tray 4 Drawer Interlock Switch.
09-350 (Erase Lamp Failure):

You can turn on the Erase Lamp from Diagnostics. Before you do so,
there are a few things to know. First, the +24vdc voltage needed for the lamp is
only enabled if the Xerographic Module is fully seated and the Front Door
Interlock Switch is actuated (or cheated). You can take the Fuser Module out to
get a better view. Do not light up the Erase Lamp for more than a few seconds
at a time because damage to the photoreceptor can result. To turn on the lamp,
use “dC330 - Component Control” (see p.C-9), Test Code = 09-022. If the lamp
does not light at all, there is an inline fuse to check. The fuse is found along the
orange wire going from P/J-17 on the Low Voltage Power Supply (LVPS) to the
Erase Lamp.
09-360, 09-361 09-362, & 09-363 (Toner Concentration Fault Codes):

Look for problems in the toner dispensing… remove the Toner Cartridge
and inspect it to make sure it can rotate freely. You can remove the machine’s
left cover to get a really good look in at the dispensing components. Make sure
that the toner cartridge’s auger hole seal has not come off and become deposited
on the toner dispense auger tube (it has happened before… the old seal was left
behind and it prevented the new toner cartridge from seating properly). Check
the connections on the DV (Developer) Unit. Both the Connector and the
Developer Bias lug are located on the left side of the DV Unit (behind the left
cover of the machine). Consider the possibility of contamination. The Service
Manual actually mentions that it would be easy to mistake one of the DC265
toner cartridges for this machine’s and these codes would result as the toner
would then be contaminated with the wrong stuff. The C35 toner cartridges
have an off-white colored plastic rear end (the end with the hole for the toner
dispensing) , while the DC265 has black plastic instead. It would be an easy
mistake for a customer to make if both machines are in the same office…
especially if they happened to have a DocumentCentre 265 (DC265 style) and a
WorkCentre 265 (C35 style) near one another.

09-360, 09-361 09-362, & 09-363 (CONTINUED):

To clear toner Concentration Fault Codes, you’ll need to go into
diagnostic mode, select “dC Routines” and then touch “Copier Routines"
followed by "131 NVM Read / Write” (See p.C-2). Select “Chain” ‘09’ and
look for the following 3 memory settings to make sure they are set to ‘0’:
09-001 – TC Lockout Low
09-115 – Sensor Failure Lockout Flag
09-276 – TC Lockout High
You can check each by touching them on the display and then touching
“Read/Write”. If any of the three say ‘1’ then the machine is in a “Toner
Concentration Fault” condition. Change the ‘1’ to a ‘0’ on the display and
confirm your selection. Then when you power off and back on, the machine
will attempt to establish the proper toner concentration ratio. Keep in mind that
if the condition which triggered the code in the first place has not been resolved,
the Fault Code will likely return. The machine will run a few copies (3, 4 or 5)
after you reset it. If the concentration continues to be sensed as being out of
range, the machine will then call the Fault Code again. Because this machine
will stop right in the middle of a copy run when it decides to call a Toner
Concentration Fault, it’s a good idea to run only one copy at a time If you expect
that the machine may go into the fault again. This will save you some time and
frustration clearing jammed paper in the machine.
09-365 (Relative Humidity Sensor problem)

The Relative Humidity Sensor monitors the machine’s internal humidity
inside the cavity. It is coupled with the Ambient Temperature Sensor and
located on the inside of the front frame of the machine near the left corner, just
above the Registration Module. Try powering off and back on to clear. It may
be necessary to reset NVM Memory Code “09-267” to ‘0’ to clear this Status
Code (See p.C-2 & C-6 for Memory Adjustment Codes).
09-370 (Developer Temperature Sensor problem)

The Developer Temperature Sensor monitors the temperature just above
the Developer Unit. It is located on a plate just above the rear of the Developer
Unit where it seats into the machine. Try powering off and back on to clear the
code. It may be necessary to reset NVM Memory Code “09-268” to ‘0’ to clear
this Status Code (See p.C-2 & C-6 for Memory Adjustment Codes).
09-375 (Ambient Temperature Sensor problem)

The Ambient Temperature Sensor monitors the machine’s internal
temperature inside the cavity. It is coupled with the Relative Humidity Sensor
and located on the inside of the front frame of the machine near the left corner,
just above the Registration Module. Try powering off and back on to clear the
code. It may be necessary to reset NVM Memory Code “09-269” to ‘0’ to clear
this code.

14-110 (Scanner Carriage problems)

This code usually is accompanied by the Scanner Carriage (exposure
carriage) slamming against the inside of the right side of the machine repeatedly,
making a sound like a drum-solo. The message which accompanies the code is
“Scanner failed to initialize, Copying and Scanning not available”. The 14-110
Status Code’s on-screen description (Scan Home Position Failure) would lead
one to believe that the problem is in the Scan Home Position Sensor but this
rarely turns out to be the true cause.
This problem is most common on the 35 ppm (pages per minute) models.
To test the Scan Carriage Home Position Sensor, you can run the diagnostic
Code 14-110 from dC330 Component Control (See p.C-9). It is helpful to know
that the Platen Angle Sensor is identical to the Scan Carriage Home Sensor (the
Platen Angle Sensor is located at the rear left corner of the scanner and a
plunger-like actuator pushes down when the platen is closed). So if you believe
that the sensor could be bad, try swapping the two to see if the symptom
changes. Usually, the sensor itself is fine, but the +5 vdc going to it is not right
because of a failure on the CCD board.
The CCD Board is supposed to produce the +5vdc for the Scan Home
Sensor Circuit. When components on the CCD board overheat, you lose the +5
volts and the scan home sensor circuit fails to work.
If you want to verify that the CCD Board is at fault… It is the board which
is mounted on the CCD / Lens Assembly. Test for the +5vdc at P/J ___ Pin __.
Also inspect the upper left corner of the back of the CCD Board for heat
damage.
If you do find that the CCD Board is at fault… At first Xerox only spared it
as part of the entire Scanner Module (basically the whole top of the machine
which sells for $1900.- and then they give 50% back for the old one). More
recently, a CCD Board Kit was introduced for around $650.- which is just the
board and a bunch of shims with instructions on how to painstakingly install the
new board in place of the old one. Fortunately, a less costly and slightly simpler
solution is now available as well… a Scanner CCD / Lens Assembly Repair
Service is now available (see p.F-8).
VERY IMPORTANT : Do not turn any screws on the CCD / Lens
Assembly until you prepare the unit as follows: You will want to scribe the
outline of the CCD / Lens Assembly’s footprint on the Scanner’s metal base
before you turn any screws. This way, you can return the unit to its factory
position after it has been repaired.
Never turn any of the screws except
for the ones which fasten the entire
CCD / Lens Assembly to the
Scanner’s metal base… if you do, it
will be virtually impossible to get
the CCD back into the factory-set
position, in relation to the Lens.

DIAGNOSTICS:
Entering Diagnostic Mode:
To get into Diagnostics; from the powered on state you’ll hold down
the ‘#’ button while then pressing the ‘Access’ button… You’ll be asked for a
password which you’ll enter using the keypad (default is ‘1934’) followed by
‘enter’. If you get the password wrong 3 times in a row, there will be a 3 minute
lock out period after which you can try again. Once you’re in, the Main Menu
will show up:
Leaving Diagnostic Mode (Call Closeout). Press
the “Call Closeout” button. A screen will ask you if you want to reboot the
copier (default is “yes) and also if you want to reboot the controller (default is
“no”). Rebooting the copier is necessary if you have made any changes to
memory settings. If no changes were made to the Memory settings, you can
choose not to reboot the copier and you can also choose not to reboot the
Network Controller… this will speed up the shut down / restart process
tremendously.
Main Menu:
Service InfoTab:
For reading software
versions, billing
counters, serial
number, prints since
last call, and the
Network IP address.
Fault History Tab: Last 40 faults & fault counters.
Diagnostic Routines Tab: Most of the diagnostic functions are found in the
Diagnostic Routines tab, including NVM (memory) Adjustments and
Component Control codes. Usually, you’ll then be touching “Copier Routines”
followed by the dC Routine number / description (i.e. 131 NVM Read / Write).
(Section C - Diagnostic Adjustments & Tests) p.C-1

Memory Adjustments – 131 NVM Read / Write:

(dC131) (NVM means: Non Volatile Memory)
To get into the Memory Adjustments (Non Volatile Memory or NVM), enter
Diagnostic Mode and select “Diagnostic Routines”. Then touch “Copier
Routines" followed by "131 NVM Read / Write”. The codes are arranged like
many of the Xerox models… they have 2 digits called the “Chain” followed by
3 digits which are referred to as the “Function” (for example 01-001). At this
point, you’ll see a screen with a menu of the different “Chains” which are
available.
The menu items are mostly self-explanatory. One which might not
jump out at you is chain “14 RIS”. RIS stands for Raster Input Scanner (the
exposure / scanner part of the machine) and possibly “06 ROS” which is the
Raster Output Scanner (the laser module).
Touch the Chain / menu item which you want to enter. Then a new menu will
appear:
You can get to a code either by pressing ‘Find’ and entering it in the code
entry box which appears on your right, or you can scroll down through the list of
available codes. When you see the code you want to read or change at the top of
the screen, press the code's description to highlight it. To read the current value
for that code, touch the “Read/Write” button.
The list of codes is extensive… there is a lot of stuff you probably

won’t ever play around with. Some will no doubt prove to be “read-only”.
Following is a list of the codes from the copier options (chains 01 through 19
and 28) which are likely to be important to most of us… We don’t have the
space to include the fax related codes (Chain 20). You can find your way around
in there if you choose “Other Routines” instead of “Copier Routines”. You can
then scroll through the Chain 20 choices and find whatever you are looking for.
Memory Adjustment Codes (NVM):
Code Description Default
01-001 Power Save Enable (0 to disable) 1
02-001 Printer Language 0
02-002 Edit E-mail From (for editing the “From” field in 0
outgoing emails) DC535/545/555 only- ‘1’ enables
02-003 Enable job delete (set to ‘1’ to allow customer to 1
delete jobs)
02-004 Edit From Guest (set to 1 to enable editing of e-mail 1
from guest on DC535/545/555 only)
03-001 Foreign Interface Enable (set to 1 when installing an 0
external device such as a card counter or coin-op)
03-003 Market region… 0 = US, 1 = XCL (Canada), 2 = FX (Fuji 0
Xerox - Asia), 3 = FXAPO (Fuji Xerox Asia Pacific Operations),
4 = ACO (Americas Customer Operations), 5 = XE (Xerox
Europe) **Password: 2845490**
03-004 System Configuration: 0 = digital copier, 1 = 0
Multifunction Devlice, 2 = Printer, 3 = Scan Server,
4 = OEM Scanner, 5 = OEM Printer, 6 = OEM
Multifunction, 7 = Atlanta only
03-006 Auto-Configuration Enable (to stop auto 1
configuration at start up, set it to ‘0’)
03-008 Product Identifier (used to ID the machine type over WCP35=48
the network). Newer models are not covered in the WCP45=49
Manual which this book is based on. The WCP55=50
newcomers will no doubt have their own codes. WC35=51
**Requires Password: 2845490** WC45=52
WC55=53
ST535=33
ST545=35
ST555=37
DC535=32
DC545=34
DC555=36
03-010 Service Copy Mode Password for making copies 4391
from the diagnostic mode (normally it is the reverse
of the Diagnostic Password)
03-011 Hold job queue if resources are not available. (Set to 1

‘0’ if you don’t want jobs to be held in queue)

03-012 Product Configuration (Copier Speed) 35, 45, or 55 45
cpm (image processing speed… 08-001 must be set
to the same setting). Newer models with faster
speeds will undoubtedly have new values for this
memory setting. **Requires Password: 2845490**
Note: There are physical differences between the
35ppm and the 45 or 55 ppm machines including
gearing on the Main Drive Motor… you can not
simply change these settings to speed up a machine.
03-013 Doc Handler config (with or without Duplexing Auto select
Automatic Document Handler)… 0= DADH
present, 1= flat top
03-014 Inverter Switch (0= paper exits face up, 1 = paper 1
exits face down / inverted)
05-001 DADH Feed Head Count 0
05-002 CRU Days (day count for the Customer Replaceable 0
Unit or Drum Cartridge)
06-001 Light Level (Laser Light Level for 600dpi laser) 3721
06-003 ROS motor time out (Raster Output Scanner), 5000
determines how long the machine will wait before
calling a ROS motor fault
07-001 Feeder Module Type (High Capacity Feeder, HCF 67
present (Tray 3&4) or not… 67 = No HCF, 68 =
With HCF present)
08-xxx Registration Values … Too many various
Codes adjustments to list here, Use: “dC604 Registration
Setup” procedure. (See p. C-15)
08-001 Print Rate (prints per minute… 0 = 35, 1= 45, 2 =55 2
ppm (value must agree with 03-012). Newer models
with faster speeds will undoubtedly have new values for this
memory setting. **Requires Password: 2845490**
Note: There are physical differences between the
35ppm and the 45/55, & 65+ ppm machines
including gearing on the Main Drive Motor… you
can not simply change these settings to speed up a
machine.
09-001 TC (Toner Concentration) Low - Fault State 0
(value=1 if fault is declared) Reset to ‘0’ to clear
some Toner Concentration Faults
09-002 Charge Corotron (Charge corona voltage in micro 800
Amps, true value is negative)
09-003 Charge Grid (Charge Grid voltage in microAmps, 430
true value is negative)
09-004 Chute Bias (lead edge) 501
09-005 Chute Bias (mid document) 501

09-006 Chute Bias (trail edge) 501
09-007 Transfer Corona Voltage – lead edge of side 1 350
09-008 Transfer Corona Voltage – middle of side 1 350
09-009 Transfer Corona Voltage – trail edge of side 1 350
09-010 Transfer Corona Voltage – lead edge of side 2 350
09-011 Transfer Corona Voltage – middle of side 2 350
09-012 Transfer Corona Voltage – trail edge of side 2 350
09-013 Detack Corona Voltage – side 1 4200
09-014 Detack Corona Voltage – side 2 4200
09-015 Detack Corona Voltage – lead edge of side 1 130
09-016 Detack Corona Voltage – middle of side 1 160
09-017 Detack Corona Voltage – trail edge of side 1 199
09-018 Detack Corona Voltage – lead edge of side 2 145
09-019 Detack Corona Voltage – middle of side 2 165
09-020 Detack Corona Voltage – trail edge of side 2 199
09-021 Developer Bias Print Level (the actual voltage is the 350
negative of what the value in memory is set to)
09-069 Toner Concentration Sensor Control Voltage (a 800
value of 800 = 8 volts) Note: Read later in this book
for the proper way to Calibrate this Sensor for
Developer replacement (See dC905 on p.C-16)
09-090 Waste Bottle Full print count at which ‘Bottle Full’ 100
status id confirmed
09-096 Developer Temperature reading (degrees C)
09-097 Humidity %RH
09-098 Altitude adjustment in meters (0=0-749, 1=750- 0
1499, 2=1500-2249, 3=2250-2999, 4=3000+)
09-101 Ambient Temperature (degrees C)
09-110 Toner capacity (grams) 1188
09-111 Toner Dispense Rate (grams per minute) 50
09-112 Total Toner Dispense Time (in minutes…read only) 0
09-115 Toner Concentration Sensor Fault state (value=1 if 0
fault is declared) Set to ‘0’ to reset some Toner
Concentration Faults
09-120 Ozone Filter Life (In thousands)… Read about 350(k)
ozone filter reset procedure in the Troubleshooting
section of this book)
09-121 Charge Scorotron Cleaning Message interval (copies 25(k)
between messages for customer to clean the
scorotron manually… in thousands of copies)
09-123 Image count 0

09-267 Humidity Sensor Fault state (value=1 if fault is 0
declared) Supposed to reset by powering off and

back on.
09-268 Developer Temp. Sensor Fault (value=1 if fault is 0
back on.
09-269 Ambient Temp. Sensor Fault (value=1 if fault is 0
back on.
09-271 Developer Material Age (Read Only) 0
09-273 OCT (Oscillating Catch Tray) 90% Full page count 30
09-274 Inter-image Chute Bias (for actual voltage, subtract 0
500 from the value shown on the screen). Normal
range is from -500 to +900 volts.
09-275 TC (Toner Concentration) Setup Target Voltage 185
(185=1.85 volts)
09-276 TC (Toner Concentration) High - Fault State 0
(value=1 if fault is declared) Set to ‘0’ to reset
some Toner Concentration Fault Codes
09-278 Automatic Charge Scorotron Cleaning (1=enabled) 1
09-279 Charge Scorotron Cleaning Counter (1=enabled) 0
10-028 Fuser Standby Temperature (35 cpm = 177 degrees 177 or
Celcius, 45/55 cpm = 188 degrees C) 188
10-029 Fuser Run Temperature (35 cpm = 172 degrees C, 172 or
45/55 cpm = 183 degrees C) 183
10-030 Fuser Low Power Temp (Power Save Mode temp.) 135
10-063 Fuser Web Counter – resets to ‘0’ when a new fuser 0
CRUM Connector, with a new web is installed
(Read Only)
12-001 Finisher Module Type 65
65 = Oscillating Catch Tray (OCT),
67 = Simple Catch Tray (SCT),
110 = Large Capacity Stapler Stacker (2K)
(LCSS2K),
120 = Large Capacity Stapler Stacker (1K)
(LCSS1K),
130 = High Capacity Stapler Stacker (HCSS),
140 = High Cap. Stacker Booklet Maker (HCSBM),
150 = High Cap. Stapler Stacker Booklet Maker
(HCSSBM)
160 = Binder,
170 = Booklet Maker,
100 = No Finisher
Note: Newer configurations will no doubt have their
own settings for this code.
12-002 OCT (Oscillating Catch Tray) 90% full timer 2500
(milliseconds)
12-050 Finisher cycle out time (in seconds) 30
14-001 Duplexing Auto. Document Handler (DADH) 2376
Continual Velocity Transport (CVT) Center
Registration (pixels)
14-002 Duplexing Auto. Document Handler (DADH) Lead 70
Edge Registration (in scan lines)
14-003 Platen Top Edge Registration (in pixels lines) ** 4747
14-004 Platen Lead Edge Registration (in scan lines) ** 70
14-012 Scanner to Document Feeder’s Constant Velocity 4988
Transport (CVT) Position (0.1mm Increments)
14-013 Scanner to Document Size Detection Position 700
(0.1mm increments)
14-014 Scanner Lead Edge start (“active hotline”) in 0.1 350
mm increments **
14-027 Scanner Magnification Adjustment - Adjusts platen 100
scan speed (lead to trail edge to help you
compensate for magnification errors)
15-007 CVT (Constant Velocity Transport) Document 0
Transport roll… scanning image gain adjustment
17-001 Disk present or not present (1 = enabled, 0 = 0
disabled)
19-001 Megs of installed Memory (Read Only) 16
20-xxx Fax related memory settings… Too many to list
Codes here (nearly 400 codes). Fortunately, you can scroll
through the list on screen to find what you need.
28-001 Embedded Extended Fax Presence (0=Extended Read
Fax Not Present… 1= Extended Fax Present) Only
28-002 Embedded Fax Presence (0=No Fax Present, 1=Fax Read
Present, 2=Fax install in progress) Only
28-003 Fax modem version (0 = No Fax, 1 = Embedded Read
Fax, 2 = Server Fax) Only
** Registration Adjustments are all best approached using a special procedure
explained on page C-15 called “dC 604 Registration Setup”… this process sets
up all of the various registration adjustments in a handy and systematic way.
User Interface (UI / Control Console) Test (dC305)

Enter Diagnostic Mode, select “Diagnostic Routines”, then “Copier Routines”,

followed by “dC305 UI Tests”. You can then select from the following tests
and follow the onscreen instructions
1. User Interface Button Test (tests the hard buttons)
2. Tone Test (produces the audio tones)
3. LED test (turns on all LED’s on the panel)
4. Touch Area Test (tests sensitivity of the touchscreen’s grid)
5. Display Pixel Test
6. Video Memory Test (checks SRAM used on the Console)
7. Communications Self Test (communication between Image
Processor Module and UI)
8. Reset User Interface (rebuoots the UI)
9. Application Checksum Verification displays checksum and
displays any errors which are detected.
Network Echo Tests (dC312)

From Diagnostic Mode, choose “Diagnostic Routines”, and select “Network
Routines”, followed by “dC312 Echo Test”. This choice will be “grayed out” if
the Network Controller is not available. Choose from the available list of tests,
press ‘Start Test’ and follow the instructions on the touchscreen. Following are
the available tests:
• TCP/IP
• Novell or IPX
• NetBIOS / NetBEUI
• Apple Talk
• Internal TCP/IP (sends a ‘Ping’ to the IP device “localhost”)
Network Connectivity Tests (dC314)

Enter diagnostic mode, choose “Diagnostic Routines” and select “Network
Routines”, then “dC314 Network Connectivity Tests”. If the Network Module
is not available, this button will be “grayed out”. Select the test you want to run
from the list below and follow the instructions on the touchscreen. This list
shows each option and what information the copier will give you on each.
1. TCP/IP
- Network Controller Interface where host was discovered
- Device Name
- Device Subnet Mask
- Device IP Address
- Device Media Access Control (MAC) Address
- Gateway IP Address
2. Novell ® or IPX
- Frame Type
- Server Name
- Print Queue Name
- Server Internal Network Number

- Server Node (MAC) Address

- Server NOS Version Number
- Hop Count to Device (local net), extended test
- Printer Attached to File Server: Status
- Printer Attached to Print Queue: Status
- NDPS Enabled
3. NetBIOS / NetBEUI
- No data is collected because the Network Controller has a
Dynamic Internal Name Table stored in RAM
4. Apple Talk ®
- ESS Port ID
- Device Type (router, print server, file server, etc.)
- NBP Registered Device Name
- Device NBP Protocol Address
- Device Media Access Control (MAC) Address
- Network Number
- Zone Name
- Sub Zone Name
- Device Operating System Version Number
Diagnostic Component Tests (dC330):

The next thing you’ll want to know about will be how to test switches,
motors, solenoids, etc from Diagnostics. This is done from “dC330 Component
Control” (from Diagnostics, touch the “Diagnostic Routines” tab, then “Copier
Routines”, followed by “330 Component Control”).
This will bring you to a screen where you select one or more components
which you wish to have on a short “ready” list. You can choose up to 6
components at a time (as long as the components are allowable together). You'll
find both Input Codes and Output Codes all together in here. Input codes are for
testing sensors, switches, etc and output codes allow you to run motors and
solenoids, clutches and so forth. Here’s the Component Selection screen:

One nice thing is that if you don’t have your book handy, you can still find
component codes from the touchscreen, as they are available in a scrollable
menu.
When you see a code you wish to have ready to go, touch that Component’s
Name and then touch “Select”… this will add the code to your short list of up to
6 readied codes (The word "yes" will appear next to that code's description).
Touch “Save” to save your list which will then bring up the "Component
Control Screen" which is the short list of up to 6 components which you’ve
selected. Here’s a sample Component Control Screen:
Touch a control code to highlight it and then touch “Start” to start that
component’s test. If it’s an input code, the state of the code will show up to the
right side of the component code's description (it'll say "High" or "Low" for
most of the codes). For Output codes, the state of the code will also show up to
the right side of the code’s description (it will say “on” or “off”).
Below is a listing of many of the useful codes available to you… we’ve
chosen to leave off chain “20” which is the fax related stuff because it is an
extremely long list. Fortunately, if you ever need to find something in the way of
fax tests, you can go into chain ‘20’ and scroll through all of the options.
The first list shows the “Input Component Codes” (codes for testing
switches & sensors). Then you’ll find the “Output Component Codes list (codes
for motors, lamps, clutches, solenoids, etc.)
INPUT COMPONENT CODES:

Code Description Notes & Details
01-300 Front Door Interlock Switch High = closed
01-305 Left Door Interlock Switch High = closed
05-300 DADH Closed Switch (Duplexing High = closed
Automatic Document Handler)
05-305 DADH Cover Interlock High = closed
05-310 DADH Document Present Sensor High = Document
sensed

05-315 DADH Length Sensor 1 High = Document

Present
05-320 DADH Length Sensor 2 High = Document
Present
05-325 DADH Width Sensor (potentiometer) millimeters
05-330 DADH Takeaway Sensor High = Document
Present
05-335 DADH Takeaway Roll Sensor High = Document
Present
05-340 DADH Registration Sensor High = Document
Present
05-345 DADH Exit Sensor High = Document
Present
05-350 DADH CVT (constant velocity transport) High = Document
Sensor Present
06-320 ROS (Raster Output Scanner or Laser High = ready
Unit) Motor Ready Sensor – sensor detects Run the ROS motor
when the ROS motor is at the required (06-020) at the same
speed time to test sensor.
06-340 ROS (Laser Unit) laser intensity and motor High = ready
are both up to speed and working. Run the ROS motor
(06-020) to test the
sensor.
07-301 Tray 1 Home Switch High = home
07-311 Tray 1 Paper Size Switch 1 High = switch made
07-331 Tray 1 Paper Empty Sensor High = out of paper
07-334 Tray 4 (HCF, High Cap Feeder) Paper High = out of paper
Empty Sensor
07-335 Bypass Empty Sensor High = Paper Present
07-341 Tray 1 Paper Low Switch (senses when the High = >25% paper
stack height of Tray 1 is >25%) stack

07-342 Tray 2 Paper Low Switch (senses when the High = >25% paper
stack height of Tray 2 is >25%) stack
07-350 Bypass Width Sensor (analog width sensor) Width (in mm / inch)
07-383 Tray 3 Stack Height Sensor High = stack is in
feed position
07-384 Tray 4 (HCF) Stack Height Sensor High = stack is in
feed position
08-100 Wait Sensor for Paper Feed Module (PFM High = Paper Present
- Tray 1/ 2)
08-101 Tray 1 Feed Sensor High = Paper Present
08-150 Registration Sensor High = Paper Present
08-160 Duplex Paper Path Sensor High = Paper Present
09-310 Low Toner Sensor (the ultrasonic sensor in High = toner present
the replenisher sump)
09-350 Waste Toner Full Sensor High = full
09-360 Toner Concentration Sensor (shows % % is shown
concentration in developer unit)
09-365 Humidity Sensor (RH – Relative % humidity is shown
Humidity) in Paper Path
09-370 Developer Temperature Sensor (in Paper Degrees C (to nearest
Path above the Xerographic Module) degree)
09-375 Ambient Temperature Sensor (near the Degrees C (to nearest
Front Door) degree)
09-380 Waste Toner Door Switch … sees if the High = bottle is
waste toner bottle is present or not present
10-100 Fuser Exit Switch High = Paper present
10-120 Exit Sensor (from machine) High = Paper present
10-300 Fuser Temperature Sensor ‘A’ Degrees C (0-255
degrees)
10-310 Fuser Temperature Sensor ‘B’ Degrees C (0-255
degrees)
10-315 Fuser Thermistor failure sensing High = fault detected
11-xxx Chain 11 is all relating to Finisher sensors
Codes and switches… you can go to Chain 11 and
then scroll through the available tests.
12-300 OCT level sensor (detects when the tray is High = 90% full
90% full)
12-301 OCT Index position sensor High = at index
position
14-100 Exposure Lamp Carriage Home Sensor High / Low
Note: Sensor is identical to the DADH
Angle Sensor

14-310 DADH Angle Sensor (sees if DADH is at High / Low

30% angle or not) Note: Sensor is identical
to the Exposure Carriage Home Sensor
14-315 DADH Document Size Sensor 1 High / Low
14-320 DADH Document Size Sensor 2 High / Low
That does it for the “Input Component Codes”… now on to the “Output Codes”
(motors / solenoids, clutches, etc)…For some of the codes, we’ll include only
the “Chain” or first part of the code and you can scroll through the options. A
majority of these components will run for a default time-out of 90 seconds
although some will be on for a shorter period of time.
OUTPUT COMPONENT CODES: (motors, clutches, solenoids, etc.)

Code Description Notes & Details
04-010 Main Motor On / off
05-010 DADH Feed Solenoid On / off
05-020 DADH Feed Motor On / off
05-025 DADH Feed Roll Clutch On / off
05-030 DADH CVT (constant velocity transport) On / off
motor
05-050 DADH Duplex Solenoid On / off
06-020 ROS (Raster Output Scanner / Laser Unit) On / off
06-025 ROS (Raster Output Scanner / Laser Unit) On / off
at Standby Speed
07-030 Tray 3 elevator motor Up (Warning: Only On / off
energize with Tray OUT)
07-040 Tray 4 (HCF) elevator motor Up On / off
(Warning: Only energize with Tray
OUT)
08-010 Tray 1 Feed Motor (Warning: Only On / off
08-025 Tray 1 & Tray 2 Vertical Transport Motor On / off
08-045 Tray 3 & Tray 4 Transport Motor On / off
08-050 Bypass Feed Solenoid Default = not
engaged in standby
08-060 Duplex Motor Slow speed On / off
08-062 Duplex Motor Fast speed On / off
08-070 Registration Clutch Default = not
engaged in standby
09-010 Photoreceptor Drive Motor On / off

09-022 Photoreceptor Erase Lamp On / off
09-030 Ozone Fan (operation times out 20 seconds On / off
after run is finished)
09-035 Photoreceptor Cooling Fan On / off
09-040 Toner Dispense Motor On / off
09-045 Toner Cartridge Motor (spins the toner On / off
cartridge)
09-060 HVPS Fault check High = fault
09-061 Charge Scorotron (Warning: make sure On / off
09-010 (photoreceptor motor) is running
before you run this test to avoid damage
to the drum)
09-062 Charge Grid (Warning: make sure 09- On / off
010 (photoreceptor motor) is running
to the drum)
09-063 Transfer Corotron (Warning: make sure On / off
to the drum)
09-064 Detack Corotron (Warning: make sure On / off
to the drum)
09-065 Chute Bias On / off
09-066 Developer Bias (Warning: make sure 09- On / off
010 (photoreceptor motor) is running
to the drum)
10-010 Fuser Web Motor On / off
10-030 Inverter Motor Forward (slow speed) On / off
10-035 Inverter Motor Reverse (process speed) On / off
10-040 Inverter Motor Reverse (duplex speed) On / off
10-045 Inverter Path Solenoid (diverter Default is off (sends
mechanism ) sheet to the inverter)
10-050 Inverter Nip Solenoid Default is “nip open”
or solenoid off.
10-065 Vacuum Transport Fan - Short Paper Path On / off
11-xxx Finisher tests of motors, solenoids, etc.
12-005 OCT (Oscillating Catch Tray) Motor Drives the tray
between the two off-
set positions.
14-005 Exposure Lamp (on for 90 sec. normally) On / off
20-xxx Fax related tests

Registration Setup (dC604):

The process for setting up the Registration is really quite
ingenious. First make sure that 8.5x11 paper (or A4) is loaded in
Tray 1 with the 11 inch edge being the lead edge. Enter the
Diagnostic Mode (hold down the “#” button while then pressing
the ‘Access’ button… the machine will prompt you for a
passcode… use the default: ‘1934’). Select the ‘Diagnostic
Routines’ tab on the touchscreen, then press ‘Copier Routines’,
followed by ‘604 Registration Setup’. Choose “Image Output
Terminal Registration Side 1”, then “Setup All Trays”, then “Print
Test Samples” and follow the prompts. Look at the 3 test sheets
which print out. The scale marked Zone ‘D’ on the test prints
shows you the Lead Edge Registration (20mm is ideal) and Zone
‘A’ represents the setting for the “Top Edge” or Front Edge
Registration” (20mm is ideal). Press “Ok” to continue. On the
screen which comes up, use the up & down arrows to input the
average measurement you see in ‘Zone A’ and ‘Zone D’ to the
nearest 0.5mm., then press ‘Save’. New test patterns with the
corrected registration will print out. The same process can be used
to check and adjust side 2 of duplexed copies (choose “Image
Output Terminal Registration Side 2” this time).
You can also then adjust the Scanner and Document
Registration from this same procedure.
Print Test Patterns (dC606):

Another goodie is the ability to run Test Pattern Prints from
diagnostics. This is extremely useful in troubleshooting copy
quality problems. When you run a Test Pattern from the machine’s
logic, you eliminate the optics / reading part of the machine from
the equation. You’ll go into diagnostics and choose “Other
Routines”, select “Image Quality Test Patterns 1-19”, & select:
your desired features, 1 or 2 sided print and the paper size to use
for the pattern. You then also choose if you want a label or a
border on the sheet. Then select “Save” followed by the “Start
Test” button.

Developer Calibration (dC905)

(Toner Concentration Sensor Calibration):
For the Developer Calibration, you’ll go into Diagnostics
and select “Diagnostic Routines” followed by “Copier Routines”,
and then “dC 905 TC (Toner Concentration) Sensor Calibration”.
Touch the ‘Start’ button to begin. The message will remind you to
only run the routine if new developer has been installed… and to
make sure that the developer unit is cammed in before starting.
The routine will energize all the needed components
simultaneously in order to tone up and calibrate the sensor for the
new developer. Let it go through its entire setup.
If any of the Toner Sensor Failure codes come up: 09-360,
09-361, 09-362, or 09-363, the message “Toner Concentration
Setup Failed” will show up. In that case, you’ll need to figure out
why the machine is having trouble setting up the Toner
Concentration Sensor (make sure toner dispensing is working
properly). You may also need to clear the Toner Control Faults
from Diagnostics (See Troubleshooting details on p.B-11).

Options Re-enablement Codes:

If the machine was originally set up for having certain options and
all of the hardware is in place, and the machine has the necessary
Firmware version, optional services can be reinstalled. This would
be necessary during recovery from an NVM memory failure for
example. Each group of models has different sets of enablement
codes.
D535 Family (DC535/545/555)

To install an optional service…
• Press ‘Access’, enter the Password (default = ‘1111’), touch ‘Enter’
• Touch “Go to Tools”… touch “More”, followed by “Optional
Services”, touch the name of the service you are adding from the
menu.
• Enter the proper code from the list below and touch ‘Enter’
Touch “Exit Tools” and the machine will reboot automatically… Do
not interrupt the machine during the reboot process which takes
about 5 minutes.
Scanning Kit Scan to File: 40260

Scanning Kit Scan to Email: 41123
C35 Family (WC-M35/45/55, Pro35/45/55, 5030 / 5050)

menu.
about 5 minutes.


WC-232 Family (232/238/245/255/265/275, 5130/5150)

menu.
about 5 minutes.
Kit Part# = 604E16931

WC-5632 Family (5632/5638/5645/5655/5665/5675/5687)

• Press ‘Access’, touch “Login” … Defaults are: Username = admin,
Password = ‘1111’, touch ‘Enter’
• Touch “Tools Pathway”… touch “More”, followed by “Optional
Service”, touch the name of the service you are adding from the
menu.
about 5 minutes.

Server Fax Kit (498k15150): 31498300
Internet Fax Kit (498K15140): 28007962

PART REMOVAL PROCEDURES:

ORIENTATION Photo 1…
Photo 1 – Inside the Front Door…
LCSS (Large Capacity Stacker / Stapler):

The finisher on this machine is called the “LCSS”. It stands on the
floor and is nearly as tall as the machine itself. It is latched by two
hooks on a single mechanism. You can separate it from the
machine by opening the LCSS front door and reaching in, to pull
on the latch assembly (it slides forward to release the two hooks).
There is a metal indexing pin on a plate on the LCSS which
indexes it into a hole on the machine. A flat plastic actuator
(snapped in place on the machine) is what touches a switch in the
LCSS to make the interlock. Interestingly there is a latch release
handle down low on the front of the LCSS which apparently had
been intended to release the LCSS more easily, but on the
machines which we have seen, there is no connection between the
release handle and the latches themselves. Best guess is that the
handle was engineered, and then the idea was abandoned for some
reason. Some are equipped with an automatic hole-punch and you
can use the finisher as a convenience stapler.
(Section D - Part Replacement Procedures) p.D-1

Network Controller Module:

Unplug any network cables going from the Network Module to the
machine and also any which go to other computers. There is then
one large thumb-screw to release and then the module will slide to
your right and lift off the back of the machine easily.
DADF (Duplexing Automatic Doc. Feeder):

The DADF comes off easily by unplugging it, removing two
thumb screws which secure the hinges and then sliding it forward a
little and lifting off.
Fuser Module: (Read details about the fuser rebuild process on p.E-1)
Open the front door, flip up the Fuser Latch (yellowish orange
color). Slide the fuser out the front. Watch out… it can be
extremely hot and it takes a long time to cool off. Pay attention to
the condition of the Fuser Latch. The latch is known to break and
a loose latch can cause all sorts of problems as the electrical
connections to the fuser would then be loose and intermittent.
Xerographic Module (Drum Cartridge):

Open the front door and flip up the Xerographic Module Latch
(yellowish orange color). This action also retracts the Developer
Unit away from the Drum. Slide the Xerographic Module out the
front… be very gentle with it and shield it from prolonged
exposure to light. Never let sunlight touch the drum… not even
for a second or the drum will get light-shocked. (Read the
cartridge reconditioning instructional on p.E-5)
Transfer Corotron:
When you buy a Xerographic Module, it also comes with a
Transfer Corona Assembly in the box. The Transfer Corotron is
designed to be replaced without any tools. It sits on a long narrow
piece called the “Short Paper Path” which is hinged at the rear end
so that when you slide the Xerographic Module out, this unit drops
down. When you go to put the Xerographic Module back in… you
need to remember to raise that Short Paper Path / Transfer
Assembly back up so that it latches in the up-position just under
the drum (refer to the Orientation Photo 1 on page D-1).

Developer Unit:
The Developer Unit
with its Toner
Dispensing Assembly
on top is pretty easy
to get out as well,
although it does
require a technician.
First remove the
Xerographic Module
(Drum Cartridge) and
put it someplace safe
from light such as a Photo 2 – Developer Unit Removal,
black bag. Next Connectors behind the left side cover
you’ll remove the left
side panel to gain
access to two
connectors. There is
a main connector and
a developer bias lug
to unplug (see Photo
2). Then remove two
screws from the front
end and the unit will
slide out the front of
the machine. Photo 3 – Developer Unit Removal,
Toner Dispense Assembly:

The Toner Cartridge sits on the top of the Developer Unit. The
Toner Dispense Assembly is the piece mounted to the rear end
with the dispense motor, cartridge motor and the dispense gears.
To get the Toner Dispense Assembly off of the Developer Unit
you’ll unplug the connector for the two motors at the rear end of
the unit (one drives the toner dispense auger and the other spins the
toner cartridge itself to keep the toner flowing into the dispense
auger). Then remove two screws from the left side of the Toner
Dispense Assembly. The Assembly will then slide off to the left.

Toner Waste
Bottle Door:
Take off the rear
cover. Open the
Waste Bottle Door
and remove it by
pressing down a little
clip to give you
clearance to slide the
plastic hinge towards
the rear (to the right
in the photo) and off. Photo 4 - Waste Toner Door Removal.
Power & Control

Module: (power
supplies & Main IOT
Board)
The “Power & Control
Module” is a module
which includes the
HVPS (Hi Voltage
Power Supply), the
LVPS (Low Voltage
Power Supply) and the
Main Board (IOT PWB Photo 5 - Remove one screw & move
or Image Output Board). the Power & Control Module to the left
Releasing and shifting
the Power & Control Module aside is necessary to get-to many of
the other parts in the machine although for most repairs it is not
necessary to actually remove this module. There is only one
screw to remove, from near the center of the machine (See Photo 5
above). Then you can move the whole module to the left so that
it’s out of your way. If you actually need to remove the module,
there are a whole host of connectors and ground straps to release or
disconnect before the module will come off for you.

Feed Rolls:
Now … lets go down to the Feed Rolls. All 4 trays use the same
basic idea for the feed rolls although trays 1&2 and trays 3&4 use
rollers with different part numbers. Getting the Feed Rolls off of
the feed heads is easy enough to do… but requires some care. The
Feed Heads are extremely fragile. One problem you are likely to
run into, is damaged feed heads which result when the paper stack
hits the feed head and tears stuff apart. If the customer overloads
the paper tray, this can happen. A kit which was introduced later
on, puts a “ramp” on the front end of the feed roll so that the feed
head is less likely to get damaged in this manner.
Tray 1 & 2 Feed Head Assembly:

You’ll get at the Feed
Heads from the rear of the
machine. Pull out and
remove Tray 1 and Tray 2.
Take off the rear cover and
the Waste Toner Door
(read about the Waste
Toner Door on the previous
page). Then remove one
screw from near the center
of the “Power and Control
Module” (refer to Photo 5
above) and move it to the Photo 6 – Five Screws removes the
left & out of your way. Tray 1 & 2 Feed Module
Now from the rear you can
remove the cover for the Tray 1 & 2 Feed Assembly. There are a
few connectors to disconnect and the feed drive belt needs to be
disengaged. Then there are 5 screws from the rear (see Photo 6) .
Extract the entire Feed Assembly through the rear of the machine
taking care that the Feed Sensor Actuators do not get caught on the
Feed Sensors. Just be gentle and take your time here… The
individual Feed Heads are set away from the rest of the module on
fragile plastic “stand-offs”. Each Feed Head is held onto the Feed
Assembly by 3 screws. The OEM Parts List which we have,

spares the entire Feed Assembly and does not spare the Tray 1 & 2
Feed Heads individually.
Tray 3 & Tray 4 Feed Head Assemblies:

Tray 3 & 4 are considered the “HCF” or High Capacity Feeder
option on these machines. The tray 3 & 4 Feed Assemblies are
spared separately and are the same as one another. You’ll get at
these from the rear of the machine too. First remove the Network
Controller from the lower rear of the machine (as explained earlier,
it is a self-enclosed plastic box which is easy to take off by
unplugging it, releasing one thumb screw and then sliding it over
to your right and lifting it off). Then take off the lower rear cover.
Slide the drawer you are working on all the way out so that it will
be out of your way. For the Tray 4 Feed Assembly, you also need
to remove an internal cover from the rear (2 screws). After that,
the two come out the same way. Unplug the ribbon cable, taking
notice of how the blue strip is positioned on the cable so you know
which way it should go when you plug it in again. You’ll remove
two screws (the one at the bottom and the one at the upper right).
Then lift a tab at the bottom of the feed assembly and move the
assembly to the left so that it can be extracted. When you are
reinstalling the Tray 3 or 4 Feed Assemblies, you need to hold
down the feed head shaft to avoid catching the feed head on the
inside of the machine (the shaft is visible protruding out the rear in
a slot near the top of the assembly). A more recent version of the
feed head has an extra plastic plate on the rear which makes it
necessary to use a tool to hold down the feed head shaft (they
recommend using a tiny flat head screwdriver with paper wadded
around it to protect the shaft).
Image Processing Board Module:

Preparing for removing the Image Processing Module, you’ll first
take off the Document Feeder. It comes off easily by unplugging
it, removing two thumb screws which secure the hinges and then
sliding it forward a little and lifting off. The Image Processing
Board Module is a big drawer-like tray which sits just below the
scanner. You’ll loosen a pair of thumb screws and then disconnect
a bunch of connectors, then the unit will slide out the rear for you.

Control Console:
To remove the Control Console or UI (User Interface) as they call
it, remove two screws from the bottom of the console… then tilt
the console up and unplug it.
Scanner Bed Assembly:

In preparation for removing the Scanner Bed Assembly, you’ll first
remove the Xerographic Module (put it in a black bag in a safe
place). Then take off the Document Feeder, the Image Processing
Board Module, and
the Control Console
(read earlier for more
details on these three
items). Remove the
upper rear cover of the
machine and the large
black fan & duct (see
Photo 7). Use the red
Scanner Latch Bolt to
lock the scan carriage
so that it doesn’t move
around when you
remove the scanner. Photo 7 – Preparing to remove
Looking at the rear of the Scanner Assembly.
the machine, the
Scanner Latch Bolt is stored in a little cubby on the upper left
corner (see Photo 7). Remove two screws and two spacers from
the front of the Scanner Bed Assembly. Some more recent build
machines also have two more screws and spacers from the bottom
(located near the rear corners). Unplug the harness. Now slide the
entire assembly back to disengage the two latches and lift the
Scanner Assembly off.
Raster Output Scanner (ROS or Laser Unit):

The ROS or Laser Unit can be removed once the Scanner Bed
Assembly is off (read above). There are different versions of the
ROS depending on the speed of the machine. There’s a Serial #
label on the bottom front end of the ROS (visible without
removing the ROS if you take the Drum Cartridge out of the
machine (see Photo 8). The first 2 digits in the ROS serial number
indicates the machine speed it is designed for (35, 45, or 55).
Once you have
the Scanner Assembly
off, there is one screw
from the front end (see
Photo 8) which holds
the ROS in place. With
that one screw gone, you
can slide the ROS to the
rear to align a cutout &
lift the rear end, taking
particular care not to
hurt the wiring on the
rear end of the ROS (it Photo 8 – ROS (Laser Unit)
is very vulnerable). Screw and Serial # Label
If you take the
ROS out and you choose to open it for cleaning … keep in mind,
aside from the 5 torx screws which hold the top cover on, you
should not turn any other screws inside the ROS. The manual says
it is ok, if you are extremely gentle, to clean the mirrors including
the polygon mirrors but do not clean the laser diode itself. You
can use a vacuum inside there but beware that the mirrors and slit
glass are extremely delicate and may snap if the vacuum nozzle
gets too close to them (canned air might be a better choice for this
cleaning process).
Fuser Latch & Xerographic Latch:

Removing either the Fuser or Xerographic Module Latches looks
easy at first glance, however both are screwed from the inside of
the frame of the machine. This means you have to remove the
Scanner Bed Assembly (refer to p.D-7). There is an aftermarket
Fuser Latch Kit which allows you to install a new Fuser Latch
from the outside (saves about an hour). (see p.F-8)
Erase Lamp:
Remove the Xerographic Module (drum ctg). The Erase Lamp is
just to the right of it. Remove one screw from the front end and
the lamp assembly will slide out the front.
Main Drives Module:

The Main Drives Module includes the Xerographic Drive Motor
and a rather massive flywheel which is mounted to the spline of the
motor (it is designed to make the turning of the drum cartridge as
smooth and consistent as possible). The module also includes the
Main Drive Motor, which is responsible for driving much of the
rest of the machine. Also spared only as part of this larger module,
is the waste toner auger assembly and its gearing.
To remove the Main Drives Module from these machines
takes a little effort. You’ll start by taking out the Xerographic
Module (drum ctg.) and the Fuser Module. You’ll also want to
release the Developer Unit and slide it out about 4 inches. Here’s a
quick refresher: remove the machine’s left cover and unplug a
wiring harness on the DV Unit and a bias lug. Then remove two
screws from the front end of the DV Unit. The unit can slide out at
that point.
At the rear of the machine, remove one screw from the
Power & Control Module so that it can be shifted back and then
towards the exit side of the machine. Disconnect P/J24 (Plug /
Jack 24) from near the top of the Power & Control Module.
Disconnect the Main Frame Ground Wire. Remove the
Waste Toner Full Sensor, and P/J57 (Plug / Jack 57) from the
Waste Toner Door Switch. Release the clip holding a wiring
harness (see Photo 9) (make sure you don’t trap this harness
behind the Main Drives Module when you go to put it back on
later). Disconnect P/J147, P/J148, & P/J149 from the Main Drives
Module.
Now… finally you
can remove the 7 silver
screws which keep the
Main Drives Module in
place (see Photo 9), and
slide it off of its locating
dowels. If you are
replacing the module,
you’ll want to pay
attention to the color of Photo 9 – Seven silver screws.
the gears. There are

different versions of the Main Drives Module based on the speed

of the machine. The 35ppm machine’s version which has black
drive gears and the 45/55ppm machine’s version has white drive
gears. The newer faster machines probably will have other colored
gears although that remains to be seen.
When you are ready to reinstall the Main Drives Module, it
is important that you first go to the front of the machine and
support the Short Paper Path in the “up” position (that is the piece
with the Transfer Corona Assembly on it). Use a piece of string or
a long rubber band to gently hang it from the Xerographic Latch
which is directly above it. The Service Manual also advises that
you lubricate the Developer Unit support pin on the Main Drive
Module. Once the module is in place, rotate the motor by hand to
engage the drive to the inverter transport before tightening the 7
screws back up.
Duplex Transport:
Before you can remove
many of the modules from
the body of the machine,
you will first need to
remove the Duplex
Transport (marked “2a”
on its green handle). This
is easily accomplished…
First get the Fuser and
Xerographic Modules out. Photo 10– Releasing the Transports
Next remove 1 screw
(5.5mm Hex Drive) from the front
(See Photo 10). Pull the transport
out 3 inches and disconnect its
wiring harness. Then it’ll slide out
the front to you. When you are
reinstalling it… make sure that the
rail of the Duplex Transport is
Photo 11– Duplex
properly positioned on the metal
Transport (Correct
rail in the machine (see Photo 11)
positioning of rail)

Short Paper Path:

The “Short Paper Path” is the assembly which holds the Transfer
Corotron (it’s marked ‘4b’ on its green handle). It also houses the
vacuum transport fan and the vacuum transport roller. It’s hinged
at the rear end so that it can drop down to allow the Xerographic
Module to be removed. Be gentle… this piece is fragile. To get
the Short Paper Path out; first take out the Fuser and Xerographic
Modules, the Duplex Transport, and the Transfer Corona
Assembly (push it towards the rear and raise up the front to
remove). Go to the back of the
machine and remove the rear
cover. Here you’ll need to move
the Power & Control Module to
the left and a little bit outward
(Refer to p.D-4 and see Photo 5).
Disconnect the Transfer and
Detack Leads from the High
Voltage Power Supply. The
Transfer Lead (marked with a
“T”) goes on the right side and the Photo 12 – Transfer (T) &
Detack (marked with a “DT”) Detack (DT) Leads
goes to the left (See Photo 12).
Now go to the
front of the
machine and pull
the 2 leads
through the round
hole in the frame.
Disconnect the
Vacuum Transport
Fan’s connector.
Next from inside
the machine,
you’ll remove Photo 13 – Short Paper Path Removal
one screw with its
ground lead, from the lower left of the Short Paper Path’s hinge
bracket and a second screw from the right side of the same bracket

(see photo 13). When reinstalling, take care to route the wires
properly so that nothing gets caught behind the assembly.
Registration Transport:
The Registration Transport has a green knob on it which is marked
with the number “4c”. This will be necessary if you ever need to
get to the Registration Roller and the Registration Clutch. Start by
removing the Fuser and Xerographic Modules. Also remove the
Developer Unit, Duplex Transport and the Short Paper Path. Open
the left door and remove 2 screws. Also, from the front, release
the registration retainer bracket and the ground wire trapped
beneath one of the screws (Refer to Photo 10 on p.D-10).
Disconnect the connector and the spade lug terminal (red) at the
front end of the assembly. Move the Registration Transport frame
forward slightly and lift it to unlock the transport from the base.
When you go to reinstall the Registration Transport, make
sure that the ground wire is reattached properly and double check
for a low resistance path (under 4 ohms) between the registration /
pre-registration rollers and the machine’s ground (any uncoated
metal frame will serve as a ground test point).
After the Registration Transport is reinstalled, you will
want to check the Registration and make adjustments if need-be.
See p.C-15 for details on how to do the Registration Adjustment
(dC604 Registration Setup).
Inverter Module:
The Inverter Module handles duplexing and paper exit transport.
You’ll need to take out the Fuser Module, and Duplex Transport.
Also remove whichever Output Device the machine is equipped
with… either the Oscillating Catch Tray (OCT) or the Large
Capacity Stacker Stapler (LCSS). Take off the right hand cover (2
screws). Now remove the Inverter Support (2 screws from the
front and turn clockwise to extract) and the “Tie Bar” which is a
metal plate from the front frame to the rear frame (see Photo 14).
The Tie Bar is held in by 4 screws; 2 from the front and 2 from the
rear. There are a pair of connectors to release on the Inverter Drive
Board on the Tie Bar. Disconnect (Plug / Jack 49) which is for the

Inverter Gate Solenoid. You can now lift the Inverter Frame
slightly at the front end and move it towards the front of the
machine until the idler shafts at the rear of the unit clear their holes
(see Photo 15). Once you’re certain the shafts are all the way out,
Photo 14 – Inverter: Front Photo 15 – Inverter: Rear
you can turn the rear end of the Inverter to the right and remove the
module through the right side of the machine.
When you reinstall the Inverter Transport, make sure the
wiring harness for the Inverter Gate Solenoid is behind the unit so
that there is no chance of it getting into the paper path. Once the
idler shafts are fully seated; rotate knob 3c clockwise to engage the
drive coupling. This helps to locate the Inverter in the machine’s
frame.
The Inverter is a relatively complex unit. Inside you’ll find
the Fuser Exit Roll, a lower transport roller and the Final Exit Roll
as well as “Gravity Fingers”. An Inverter Repair Kit is available
which includes the Fuser Exit Roll, the lower transport roll, the
Inverter Gravity Fingers, and the Inverter Gate Cam (from the rear
of the gate). (see p.F-8)

FUSER REPAIRS & REBUILDING:

Below are the part numbers for the various Fuser Modules
for the specific models within the “C35 style”.
For: (DocumentCentre) DC535/545/555, (CopyCentre) C35/45/55,
(WorkCentre) M35/45/55, Pro35/45/55, WC-5030/5050
109R636 (110 volt – U.S.) … 109R634 (220 volt – Europe)
For: (CopyCentre) C232/238/245/255,
(WorkCentre) WC-232/238/245/255, Pro232/238/245/255,
WC-5632/5638/5645/5655
For: (CopyCentre) C165/175 (WorkCentre) WC-165/175/265/275,
Pro165/175/265/275
For: (WorkCentre) WC-5665/5675/5687
This book is based on the original version: 109R636 /

109R634. Other fusers in this series come apart in a similar
manner with some minor differences. There are physical
differences between the parts in the fuser modules beyond just the
Connector CRUM. The heat lamps change from model to model
and the heat and pressure rollers turned out to change as well from
fuser version to fuser version. Fortunately, the webs are consistent
throughout and the fingers, gears, bearings and bushings are as
well. You can easily extend the life of a fuser by replacing the
Connector and the web.
You may want to simply replace the fuser the first time you
run across a need for one and then keep the core. This way you
can repair it and offer a rebuilt unit at a better price to the next
customer who needs one. This is where the Service Industry is
going it seems… if you’re not repairing the modules of the
machines, you’ll miss out on a good part of the work.
The Connector or CRUM on the rear of the Fuser Module
keeps track of the copy count for the fuser. The 109R636 is set to
run 350K copies before it times out at which point the machine
will lock you out till it sees a new Connector (CRUM) on the fuser.
Naturally, if the fuser runs into other difficulties such as an
overheat, it will end its life early. Interestingly the Service Manual
acknowledges that it is possible for the Fuser Cleaning Web to run
out before the Fuser Copy Count runs out if the client runs an
(Section E – Module Rebuilding / Repairs) p.E-1
unusually high ratio of long

sheets (14” or 17” paper)… so
the fuser reset Connector CRUM
will be extra important on this
series.
This Fuser Module is
rather simple to disassemble:
1.) Remove the upper Picker Remove the Upper Picker
Finger Assembly (2 screws) Finger Assembly.
which also houses the Fuser Exit
Switch. This is on the right hand
side of the fuser. Disconnect the
Exit Switch’s connector at the
rear end.
2.) Remove the Top Cover (4
screws) to gain access to the
Fuser Cleaning Web Assembly.
3.) Remove the Cleaning Web Remove the Top Cover to reveal
the Cleaning Web Assembly.
Assembly. There is one
screw near the front end
(from the top) and a
second screw near the
rear end. The rear screw
also retains a metal clip
which serves to prevent
the Web Take-up Gear The Thermistor / Thermal Fuse Assembly.
from turning backwards.
4.) Next you’ll go after the
Thermistor / Thermal Fuse
Assembly (2 screws from
the left side). This
assembly also includes the
electrical connector for most
of the circuits of the fuser.
You’ll need to disconnect
the two front fuser lamp
connectors. Disconnect also Rear Fuser Lamp Holder Bracket.

the two rear Fuser Lamp connectors and the green ground wire (1
screw). Then remove the rear lamp holder bracket which is
trapping the lamp connectors (2 screws). Now you can get to both
Thermal Fuses and the two Thermistors easily. In the C35 version
of the fuser shown in the photos, it appears that the two thermistors
would be interchangeable if it were not for the length of their
wires. The two Thermal Fuses are identical to one another.
Replacing one of the Thermal Fuses would be a piece of cake. To
replace the thermistors you’ll need to release molex pins from the
fuser’s Electrical Connector. It’ll be important to know which
wire goes to each pin on that Electrical Connector (see the pinout
for the AC Connector after
this procedure).
5.) Now for the lamps…
you’ve already removed
the Rear Lamp Holder
Bracket. Now remove the
front lamp holder bracket
(1 screw). Be very gentle
sliding out the two Fuser
Lamps as they tend to
want to get hung up on one Front Fuser Lamp
another on the way out. In Holder Bracket
the C35 version (109R636), the

two lamps are identical to each
other, later models also have two
lamps, but of a different wattage.
6.) Before you start removing
the upper Heat Roll, release the
tension from the Pressure
Roller… There is an adjusting
screw on the front end and one
on the rear end which suspend
‘L’ brackets which have the
pressure springs attached to
them. Mark how each is Releasing the tension on
the Pressure Roller.
positioned before you start so
that you can later return them to

the same tension. Now you can remove the ‘C’ clips from the Heat
Roller. One from the outer rear end allows you to slide off the
Fuser Drive Gear, Upper Fuser Bearing, and Heat Sleeve.
Similarly the front end can be dismantled. The Heat Roll can now
come out and the lower roller with its bearings can then be lifted
out of its cradle. Notice for reassembly later, that the flanges from
the lower bearings are positioned on the inside of their metal
cradles so that they can’t walk off the ends of the roller.
7.) Once you’ve cleaned everything up and replaced any bad parts,
its time to reassemble. Everything goes back pretty much the way
it came apart. Make sure to clean the faces of the Thermistors.
Also, once the Cleaning Web Assembly and its metal clip (the
piece on the rear end which engages the
web Take-up Drive Gear) are in place, turn
the take-up gear (counterclockwise when
viewed from the rear) to remove any slack
on the web. Its also helpful to remember to
reconnect the Exit Switch’s connector Fuser Connector
before you install the top cover (while it is (CRUM)
still accessible).
8.) If you wish to reset the
Fuser’s Copy Count, you will
need to replace the Connector
(or CRUM) from the rear of
the fuser module. (see p. F-7
for CRUMs and lots of other
parts for the fusers) Fuser Electrical Connector
(Pinout)
Here’s the pinout for the
Fuser’s Electrical Connector:
Pin #1: Red Wire to Rear Thermal Fuse
Pin #2: Red Wire (short) to Rear Red Connector Fuser Lamp
Pin #3: White Wire (short) to Rear White Connector Fuser Lamp
Pin #4: White Wire to Front Thermal Fuse
Pin #5 & 6: Rear Thermistor
Pin #6 & 7: Front Thermistor
Pin #8: Green Ground Lug Wire
Pin #9 & 10: Exit Switch
XEROGRAPHIC MODULE
RECONDITIONING (Drum Cartridge):
For (DocumentCentre) DC535/545/555, (CopyCentre) C35/45/55,
(WorkCentre) M35/45/55, Pro35/45/55, (CopyCentre) C232/238
(WorkCentre) WC-232/238, Pro232/238, WC-5030/5050,
WC-5632/5638
113R608 (U.S. or Europe Type ‘B’ version) (Yield = 200,000)
113R610 (U.S. Type ‘A’ version) (Yield = 200,000)
113R607 (Europe Type ‘A’ version) (Yield 200,000)
For (CopyCentre) C165/175, (WorkCentre) WC-165/175,
WC-245/255/265/275, Pro245/255/265/275,
WC-5645/5655/5665/5687
113R672 (U.S. Type ‘B’ version) (Yield = 400,000)
113R674 (U.S. Type ‘A’ version) (Yield = 400,000)
113R673 (Europe “Sold” version) (Yield = 400,000)
The Xerographic
Module is designed to have an
estimated yield of 200K on
some models and 300K on
many of the newest models…
this means the drum itself is
made of some pretty good
stuff and the 113R608 /
113R610’s drum will
undoubtedly be capable of running a second cycle. You’ll want to
be prepared to service the unit to repair drum cleaning problems
and other issues which may arise during the life of the cartridge.
Think of the Xerographic Module as just another part of the
machine which requires regular service and you won’t miss out on
that part of the action. A new Xerographic Module has a retail
price tag in excess of $400.- from Xerox.
This book is based on the 113R610 (Type ‘A’) and
113R608 (Type ‘B’). Some of the faster and newer models use a
slightly different cartridge. The repair procedure will be extremely
similar, but the cartridges do have some substantial differences
which go beyond just the Connector CRUM.
These cartridges come with a Transfer / Detack Corona

Assembly in the box as well. The machines which are still set up
for the “Metered” plan are ones which were sold with a Field
Service Maintenance Agreement (FSMA)… the cartridges are
included with the deal while they are under that maintenance
agreement. The first time that a “Sold” version of the Drum
Cartridge is installed in a “metered” plan
machine, the machine changes to the
“Sold” plan and will need to get the
113R610 ‘Sold’ (Type ‘A’) version of
the cartridge from then on or else the
Status Code “09-399” “Incompatible
CRUM Connector
Xerographic Module” will show up.
That Status Code will also appear if you try to install a cartridge
from a different market. For example a European cartridge
(113R607) would also result in a Status Code. The key to all of
these market differences is held in the small Connector on the rear
of the cartridge… the “CRUM” (Customer Replaceable Unit
Monitor) which is programmed differently for each market. You’ll
need a replacement Connector CRUM to reset the drum count. (see
p.F-8)
These cartridges are
pretty straight forward with
the exception of a trick
being necessary to remove
the Drum Hubs…
1.) You’ll want to remove
the Top Cover first (4
screws from the top) then
clean out whatever waste
toner is easily reached from Rear View
there.
2.) Next lay the unit on its Right Side… the drum will not be in
danger of touching your work surface if the cartridge is in this
position so you’ll want to keep it sitting like this for most of the
balance of this procedure. Remove the Front Cover (1 screw from
the front near the bottom… 5.5mm nut driver)
3.) Take notice of where the spring for the Stripper Finger Bracket
attaches. Slide the Finger Bracket forward until the rear pin
comes clear of the rear frame and remove the Finger Bracket and
its spring. You will want to take care not to scratch the drum’s
surface with the fingers (it might be wise to slide a piece of paper
between the fingers and the drum before you slide the finger
Bracket over).
4.) Here’s the tricky

part… the Drum Hubs.
We’ll start with the
Rear Hub. Get a pair
of pliers and get a firm
grip on the rear hub
and rotate the hub
about ¼”
counterclockwise… it
will resist and then Rear Drum Hub Removal
suddenly “pop” into a (shown with hub in removal position)
Drum Hub
Drum Hub Clearance /
Removal Position
new position. Then it can be extracted. The hubs each have a pair
of hooks with wedge shaped tips (one at the top, one at the
bottom). The hooks prevent the hubs from being able to slide out
unless they are turned to the removal position where there is
clearance for the hooks. The wedge shapes at the tips of the hooks
are indexed into a hole in the cartridge’s frame such that you need
substantial force to rotate the hub into the removal position. …
The author broke one trying to figure this out. The Front Hub
works much the same way (except that you rotate the hub
clockwise). When you remove the second hub, make sure the
drum doesn’t drop out on you as it is only lightly retained when the
hubs are out. The drum will now be removable from its cradle.
5.) The Cleaning Blade can
be removed now (2 screws …
5.5 mm Nut Driver needed).
Be very gentle with the mylar
seal blade below the cleaning
blade… if it gets damaged,
the cartridge will likely drop
sprinkles of toner into the
paper path when you reinstall
it. Cleaning Blade and Recovery Blade
6.) To remove the Charge
Corona Assembly, pry the
indented portion of the spring
metal holding clips (one on
the front end, and one on the
rear) till you can slide the clip
out away from the cartridge’s
frame to release the Corona
Assembly.
7.) Clean everything up Corona Removal…
really good… Reassemble the Release the metal clip.
unit. Pay attention to the
position of the large toothed mylar piece attached to the top
cover… its teeth need to slide all the way down into the waste
toner auger (it prevents the auger from clogging up). It is possible
to position it against the drum instead which would obviously be
bad news.
8.) Replace the Connector CRUM to reset the drum count.
That should do the trick. Eventually Cleaning Blades and

replacement Drums will no doubt become available. A generic
replacement Connector CRUM is already available.

SOURCING PARTS & SUPPLIES:

Sourcing parts can be a challenge at times, however there
are an increasing number of places to look these days. You can
buy directly from Xerox if you have an account or if you provide
the serial number of the machine when you call (800)-828-5881 or
you can call an alternative Parts Supplier. (see P.F-7)
Supplies / Customer Replaceable Units - Part #’s:
A complete listing of all of the part numbers for the
Customer Replaceable Units (CRUs) can be found on p.A-11 &
A-12. That list includes the part #’s for all of the models in this
series to date (as of Dec. 2007).
That list includes:
Xerographic Modules, Toner Cartridges, Document Feed
Heads, Fuser Modules and Staple Cartridges.
Parts: Things to keep in mind:
• Order by exact model designation… even if you think you
know the part number … Remember that while some parts cross
over between models, there are many variations within this
series, so don’t take compatibility for granted.
• Not spared by Xerox?… Many many parts are simply not
spared except as a larger module or assembly. For example,
very few parts in the fuser are spared. For these non-spared
items you’ll need to find some good generic parts or find
someone who sells used parts. (See p. F-7)
• Changing Part Numbers: Part Numbers get replaced with new
ones from time to time. So in some cases, there may be multiple
part numbers for the same part.
• Pay attention to “Tag” changes… Xerox calls their field
changes “Tags” (other makers call them “mods”). The Tag
matrix for the main machine is located just inside the front door
of the machine on the frame. Other parts of the machine such as
the Doc Feeder or Finisher will have their own Tag matrix. The
matrix will look like a grid of numbers with some either
“blacked out” or “punched out” or other-wise marked to indicate
that modification has been done to the machine. Many parts in
the parts list will show more than one variety… one may be “W/
Tag xxx” (With Tag xxx) and another version will be “W/O Tag
xxx”(Without Tag xxx)
(Section F – Sourcing Parts) p.F-1

Parts Listing for DC535 family and C35 family:

Below is a list of some of the modules and important parts from
the Parts List in the DC535 Service Manual. That book covers the
following models: (DocumentCentre)DC535, DC545, DC555,
(CopyCentre) C35, C45, C55, (WorkCentre) M35, M45, M55, Pro35,
Pro45, Pro55.
Read also the Alternative List which follows. It includes some
of the parts which are now available from your sponsoring Parts Dealer
which are not spared by Xerox according to their parts list. You’ll also
an innovation kit or two which can save you either time or money.
Keep in mind that the OEM part numbers may change over time.
Parts may or may not be compatible with newer models in the series.
Acronyms / abbreviations used in the list:

CC35-WCP55F = CopyCentre 35 – WorkCentre Pro55 Family
DADH = Duplexing Automatic Document Handler
DC535F = DocumentCentre 535 Family
HVPS = High Voltage Power Supply
IOT = Image Output Terminal (the main part of the machine)
LCSS = Large Capacity Stacker Stapler (finisher)
LVPS = Low Voltage Power Supply
NASG = North American Service Group (US)
NSX = Not Spared by Xerox (at least not in the list we have been provided with)
PPM = Pages per minute (some parts are 35 ppm vs. 45/55 ppm)
PWB = Printed Wire Board
ROS = Raster Output Scanner (laser unit)
UI = User Interface (control console)
W/ TAG = With Tag (field modification)
W/O TAG = Without Tag (field modification)
XCL = Xerox Canada Limited
OEM Part # Part Name

Electrical Components (main machine / IOT)
160K96201 Main Board (IOT PWB)
604K18591 Low Voltage Power Supply (LVPS) & BASE MODULE
160K97152 High Voltage Power Supply (HVPS)
Control Console Assembly / UI (User Interface Assy.) (US -
101K56940
NASG/XCL) (CC35-WCP55F)
Control Console Assembly / UI (User Interface Assy.) (US -
123K07092
NASG/XCL) (DC535F) (W/TAG 002, TAG 038)
960K11571 Power Distribution PWB (W/TAG 001)
160K96540 Firewire PWB (W/OTAG TAG N003)
960K1 3691 Firewire PWB (SMART) (WC35- WCP55F) W/TAG N003

Drive Components (main machine / IOT)

007K13485 Main Drive Module (35 PPM)
007K13495 Main Drive Module (45/55 PPM)
127K42780 Main Drive PWB (35 PPM)
127K42800 Main Drive PWB (45/55 PPM)
127K42870 Fuser Web Motor
Laser Modules
604K18500 ROS (Laser Unit) (35 PPM) (W/TAG 019)
604K12990 ROS (Laser Unit) (45/55 PPM)
Feed Components
160K92822 Tray 1 and 2 Control PWB
050K54361 Tray 1 or 2 Paper Tray Assembly
050K54181 Tray 3 Paper Drawer Assembly
050K54191 Tray 4 Paper Drawer Assembly
Feed Roll (Tray 1 or 2) (*See also alternative listing to
059K30390*
follow for Feed Tire Kits)
Feed Roll (Tray 3 or 4) (*See also alternative listing to
059K39200*
follow for Feed Tire Kits)
604K31370 Tray 1 & 2 Multifeed Improvement Kit
059K30542 Tray 1 and 2 Paper Feed Assembly (includes for both trays)
059K30552 Tray 3 or 4 Paper Feed Assembly (1 assy per tray)
059K30381 Bypass Feed Roll and Retard Pad Kit
050K54933 Bypass Feed Module Assembly
498K06280 Envelope Feed Kit, C10 (NASG/ XCL) (CC35WCP55F)
Paper Transport modules and parts
059K50500 Registration Transport (W/TAG 008, TAG 033)
059K33951 Duplex Transport Module
059K33981 Short Paper Path Assembly
112K00701 lnverter Complete Assembly (WI /TAG 039)
Developer Unit, Toner Dispense & Waste Toner
See p.A-11 Toner Cartridges (2 versions… depending on model)
6041K 3620 Toner Dispense Module Kit
Developer (Not spared in our parts list, however it turns out that it
NSX is obtainable under a non-published part number… see the
alternative list to follow.)
604K13411 Developer Module Kit (includes Developer)
604K18510 Toner Cartridge Latch Repair Kit
Toner Waste Bottle (one is includes with each case of Toner,
008R12896
either 6R1046 or 6R1146)
802E45131 Waste Toner Door

Xerographic Components
See p.A-12 Xerographic Modules (Drum Ctgs.) (many versions…
+ alternative depending on exact model)
list to follow For Drum Cartridge Parts, refer to the alternative list to follow.
003K17600 Xerographic Module Latch Kit
122K02300 Erase Lamp
Transfer/Detack Corotron (note: one included with each new
504K11510
Fuser Module)
Fuser Modules
See p.A-11
Fuser Modules (many versions… depending on exact model)
+ alternative
For Fuser Parts, refer to the alternative list to follow.
list to follow
Fuser Latch Kit (*Note that there is an aftermarket
604K17672* innovation kit which saves time for installation, see
alternative list to follow)
Output / Finisher (LCSS or OCT) Components
Simple Catch Tray (not an option according to the OEM
-
parts list, but a generic product is available)
See p.A-11 Staple Cartridges
604K31360 Oscillating Catch Tray (OCT) Kit
050K55021 Finisher (LCSS) Top Tray Assembly
050K54132 Finisher (LCSS) Stacker Tray
110K13980 Finisher (LCSS) Interlock Switch
I20K02590 Finisher (LCSS) Interlock Actuator
003K18510 Finisher (LCSS) Latch Assembly
160K92710 Large Capacity Stacker Stapler (LCSS) PWB
105K26331 LCSS Power Supply Module
Scanner Components (Exposure)
062K13792 Scanner Module (35 PPM) (CC35- WCP35)
062K13802 Scanner Module (45/55 PPM) (DC535F)
062K21931 Scanner Module (35 PPM) (DC535F)
062K21941 Scanner Module (45/55 CPM) (CC45-WCP55F)
090K02381 Document Glass (DC535F)
090K02451 Document Glass (CC3S-WCP55F)
122K02290 Exposure Lamp (REP 14.9)
Scan Carriage Home Sensor (same part# for Input Module
130K67500
Angle Sensor)
127K42750 Scan Drive Motor (for Exposure Carriage)
960K20412 Scanner Driver PWB (W/TAG 048, TAG 049, TAG 050)
160K92770 Scanner Driver PWB (W/O TAG 048, TAG 049, TAG 050)
NSX CCD PWB (Spared only as part of the Scanner Module)

Document Feeder (DADH)

Document Feed Head Assy. (See also alternative listing to
See p.A-12
follow for Document Feed Repair Kit)
036K01326 Document Right Hinge (Counterbalance)
036K01336 Document Feeder Left Hinge (Counterbalance)
160K65887 Document Feeder Board (DADH PWB)
084K08896 Document Feeder (DADH) - Complete (DC535F)
084K17497 Document Feeder (DADH) - Complete (CC35- WCP5SF)
022 K69682 Document CVT Roll (Constant Velocity Transport)
Network Controller Components & Upgrade Kits (optional)
160K96540 Firewire PWB (W/OTAG TAG N003)
960K13691 Firewire PWB (SMART) (WC35-WCP55F) (W/TAG N003)
498K01982 Network Controller Kit (US) (DC535F)
498K04600 Network Controller Kit (US) (CC35-WCP55F)
498K02030 Internet Fax Kit (DC535F)
498K04250 Internet Fax Kit (CC35-WCP55F)
498K02060 Scanning Kit (DC535F)
498K04270 Scanning Kit (CC35-WCP55F)
498K02080 Server Fax Kit (DC535F)
498K04300 Server Fax Kit (CC35-WCP55F)
498K02170 Network Accounting Kit (DC535F)
498K04260 Network Accounting Kit (CC35-WCP55F)
498K02710 Security Kit (DC535F)
498K04290 Security Kit (CC3S-WCP55F)

ALTERNATIVE PARTS LIST:

Parts from the sponsor of this book:
The Parts Drop
www.partsdrop.com
Tel#: (201)387-7776
We’ve been working on this series in preparation for all of

your needs… including the publication of this book. We hope that
we can serve you well. If you don’t see something you need,
please ask us, we probably have it… and if we don’t, we can
usually come up with it in a reasonable amount of time.
Rebuilt Modules and Good Used Parts: We have carefully
qualified & cleaned used parts. This helps us to have on-hand
many of the little rare parts which no one in their right mind would
stock new. It also allows us to get you decent pricing on some of
the more expensive parts such as boards or modules. Let us know
your exact model and the part you need and we’ll get you pricing
and availability.
Not Spared? No problem… You’ll find in the list which follows
that we went and found, or had-made, many parts which are “Not
Spared by Xerox” (NSX).
The Parts Drop’s Wholesale Pricing: log into our website
(www.partsdrop.com) and get us to approve your account for
Wholesale Status… then enter Our Part number or a model number
and a description into the Keyword Search (in the left column of
our website). Or give us a call! We would love to hear from you:
(201)387-7776.
Always order by Exact Model Number so we can be sure to get

you the right part for your particular machine.

The Parts Drop: Regular Catalog Items

As of May 2008 (we are adding new stuff all the time):
OurPart# XPart# Description
FUSER MODULES & FUSER PARTS… Refer to p. A-11 to see
which Fuser Module fits which model numbers.
C35FM 109R636 Fuser Module (N. America)
C35FME 109R634 Fuser Module (Europe) New in a plain box
232FM 109R752 Fuser Module (N. America)
Fuser Connector (CRUM) for fuser count
C35FCN NSX reset (For 109R636)
C35FCNE NSX reset (For European 109R634, 220 volts)
232FCN NSX reset (For 109R752)
232FCNE NSX reset (For European 109R751, 220 volts)
C35FHR NSX Fuser Heat Roll
C35FPR NSX Fuser Pressure Roll
C35UPF 604K24990 Fuser Picker Finger (we sell them individually)
C35UFB NSX Fuser Heat Roll Bearing (Upper Fuser Bearing)
C35LFB NSX Fuser Press Roll Bearing (Lower Fuser Bearing)
C35HS NSX Fuser Heat Roll Bushing / Heat Sleeve (each)
C35FDG NSX Fuser Heat Roll Gear (46T)
C35FW NSX Fuser Web (pd Brand)
C35FL NSX Fuser Heat Lamp (pd Brand) (110 volts)
C35FL2 NSX Fuser Heat Lamp (pd Brand) (220 volts)
C35FES 110E14650 Exit Switch (w/ actuator)
C35THR NSX Fuser Thermistor
C35THF NSX Fuser Thermostat (2 per fuser)
C35FWG NSX Fuser Web Drive Gear
Fuser Exit Improvement Kit (ribs which
strengthen the exit baffle to reduce paper downward curl
C35FEIK 604K22070 exiting fuser)
XEROGRAPHIC MODULES & PARTS: See p. A-12 to see exactly
which models each cartridge fits. Also read up on p.E-5 to E-6 for an explanation of
what Type A vs. Type B means.
C35XM 113R608 Xerographic Module (Type ‘B’)
C35XMG 113R610 Xerographic Module (Type ‘A’)
C35DB NSX Drum Cleaning Blade (Coming Soon)
Xerographic Connector CRUM (Type A)
C35CN NSX (resets 113R610 drum count)
Xerographic Connector CRUM (Type ‘B’)
C35CNB NSX (resets 113R608 drum count)

DEVELOPER MODULE / TONER HANDLING PARTS:

C35DU Reconditioned Developer Unit
C35D Developer
LATCH KITS:
Fuser Latch Kit… Innovator Kit includes
OEM kit + hardware to install it without
C35FLK having to remove the Scanner Module.
Xerographic Latch Kit (for drum cartridge
latch)… requires removal of the Scanner Module
C35XLK (figure on a couple of hours to play it safe).
C35TLK Toner Latch Kit (Secures the Toner Ctg.).
Transfer Corotron Carrier Latch (from the
“Short Paper Path” which holds the Transfer
C35TCL (says ‘4b’ on it) includes flat spring).
Inverter Jam Clearance Latch (green latch,
C35IJCL says ‘3d/4d’ on it).
PAPER FEED PARTS:
C35BFRK 059K30381 Bypass Feed Roll Kit (roll and retard pad)
059K30390 /
C35PFTK 059K39200Feed Tire Kit (3 tires) fits Trays 1-4
C35PFHA3 059K30552Paper Feed Head Assembly (for Tray 3 or 4)
EXIT / OUTPUT PARTS & KITS:
Simple Catch Tray Kit (includes a Paper Exit
Tray, a Simple Catch Tray enabler plug, and
C35SCTK NSX stacking Fingers)… an Innovator Kit.
Oscillating Catch Tray (OCT) Assembly…
C35OCTA call for availability.
604K31360
C35FIA I20K02590
Finisher Interlock Actuator
Finisher Docking / Latch Kit (includes the
003K18510
C35FINLK latch hooks, docking pin, etc.)
C35FIS 110K13980 Finisher Interlock Switch
C35FERRK Exit Roll Repair Kit (4 tires & paddle wheel)
SCANNER REPAIR SERVICE & PARTS:
CCD / Lens Assembly Repair Service …
for 35ppm Scanners. See p.B-13 for trouble-
shooting info also read critical information about
C35CCDR NSX how to properly handle the CCD / Lens Assembly.
Scan Home Sensor … Read about Scan Home
Sensor Failures (14-110) on p.B-13 often the
problem is not the sensor, but the power to the
C35SHS 130K67500 sensor (see the Scanner Repair Service above).
DOCUMENT FEEDER PARTS:
113R497 / Document Feed Repair Kit (1 Feed Tire, 1
C35DFRK 113R686 Nudger Tire & 1 Retard Roll)
C35DER Document Exit Roll (or Takeaway Roll)

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®

Xerox® C-35 & DC535 styles *

(CopyCentre®) C35, C45, C55,

Section B – Fault Codes & Troubleshooting

Section C – Diagnostic Adjustments & Tests

(Section A – Introduction) p.A-2

Section D – Part Replacement Procedures

(Section A – Introduction) p.A-4

DISCLAIMER & WARNINGS:

ELECTRICAL SAFETY: Always power down and

STATIC / ESD (Electrostatic Discharge) SAFETY:

EXTREMELY HOT PARTS: Some parts, particularly in

THE PUBLISHER IS NOT LIABLE FOR ERRORS:

(Section A – Introduction) p.A-6

(Section A – Introduction) p.A-7

C165/265, M165/265, Pro165/265 = 65ppm

(Section A – Introduction) p.A-8

Note: Use good paper… Encourage your customer to use quality

(Section A – Introduction) p.A-9

Advanced Office Finisher – Top Tray holds 250 sheets, Stacker

Dimensions & Space Needed:

Supplies & Customer Replaceable Units (CRU’s)

109R723 (110 volt – U.S.)

STATUS & FAULT CODES:

Fault Code Listings:

(Section B - Fault Codes & Troubleshooting) p.B-1

FAULT / STATUS CODES (Continued)

(Section B - Fault Codes & Troubleshooting) p.B-2

03-374 Power Off failure.

(Section B - Fault Codes & Troubleshooting) p.B-3

FAULT / STATUS CODES (Continued)

(Section B - Fault Codes & Troubleshooting) p.B-4

* 09-370 Developer Temperature Sensor failure.

(Section B - Fault Codes & Troubleshooting) p.B-5

FAULT / STATUS CODES (Continued)

(Section B - Fault Codes & Troubleshooting) p.B-6

01-300 (Front Door Interlock opened during use):

01-305 (Left Door Open):

03-330 / 462 (Image Processor to Scanner faults)

(Section B - Fault Codes & Troubleshooting) p.B-8

03-331 / 340 / 416

03-365 (IOT Main Board internal (bus) failure):

05-300 (Document Feeder Opened during a copy run):

(Section B - Fault Codes & Troubleshooting) p.B-9

07-301 (Tray 1 opened during a copy run):

(Section B - Fault Codes & Troubleshooting) p.B-10

07-302 (Tray 2 opened during a copy run):

07-303 (Tray 3 opened during a copy run):

07-304 (Tray 4 opened during a copy run):

09-350 (Erase Lamp Failure):

09-360, 09-361 09-362, & 09-363 (Toner Concentration Fault Codes):

(Section B - Fault Codes & Troubleshooting) p.B-11

09-360, 09-361 09-362, & 09-363 (CONTINUED):

09-365 (Relative Humidity Sensor problem)

09-370 (Developer Temperature Sensor problem)

09-375 (Ambient Temperature Sensor problem)

(Section B - Fault Codes & Troubleshooting) p.B-12

14-110 (Scanner Carriage problems)

(Section B - Fault Codes & Troubleshooting) p.B-13

(Section C - Diagnostic Adjustments & Tests) p.C-1

Memory Adjustments – 131 NVM Read / Write:

The list of codes is extensive… there is a lot of stuff you probably

(Section C - Diagnostic Adjustments & Tests) p.C-3