[Company Name]

[Company Group, Division, Location]

Document Title: Field Technical Bulletins

Document Number: [Document Number]
Document Filename: [Document Filename]

CONTROLLED COPY/ MASTER COPY

STAMP HERE

OTHER
STAMP HERE

Revision Revision DCO/ECO Revision

Level Date Number Description of Revision Author
DRAFT DD/MM/Y YY-00000 Draft Author Name
Y
1.00 DD/MM/Y YY-00000 Initial Release Author Name
Y

COMPANY PROPRIETARY AND CONFIDENTIAL

[Company Name] Field Technical Bulletins
[Company Group, Division, Location] [Document Number]
Rev x.xx DD/MM/YY

Table Of Contents

1.0 Purpose..........................................................................................................................................................2

2.0 Scope.............................................................................................................................................................2

3.0 Definition Of Terms......................................................................................................................................2

3.1 Attachments.......................................................................................................................................2
3.2 Field Service.......................................................................................................................................2
3.3 Service Personnel...............................................................................................................................2
3.4 Service Center....................................................................................................................................2
3.5 Marketed Product...............................................................................................................................2

4.0 References.....................................................................................................................................................2

5.0 Responsibilities and Requirements...............................................................................................................2

6.0 Procedure......................................................................................................................................................2
6.1 Reasons for Field Technical Bulletins...............................................................................................2
6.2 Generation of Field Technical Bulletins............................................................................................3
6.3 Document Retention..........................................................................................................................3

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 1 of 3

[Company Name] Field Technical Bulletins
[Company Group, Division, Location] [Document Number]
Rev x.xx DD/MM/YY

1.0

2.0 Purpose
This procedure defines the guidelines for properly initiating, generating and distributing Field Service
Technical Bulletins which serve the function of documenting any product specific change, upgrade or
variance based on product design change, modification, or deficiency for [Company Name] products.

3.0 Scope
This procedure applies to products and services provided by the facilities of [Company Name], or any
[Company Name] authorized servicing entity.

4.0 Definition Of Terms

4.1 Attachments
Copies of customer correspondence, written or electronic notes regarding verbal communication
with customers, service records, reports, records of investigations, or any completed forms.

4.2 Field Service

Report A written report of a service technician's corrective action to satisfy a service request
(typically recorded as entry on completed Product Service Request Form).

4.3 Service Personnel

Any [Company Name] employee, representative or agent of [Company Name], who is assigned
responsibility for resolution of a Product Service Request.

4.4 Service Center

Any physical location that offers customer or technical support for [Company Name] products as
designated by [Company Name].

4.5 Marketed Product

Any production product released into the distribution system for sale or use, which has left the
direct control of [Company Name].

5.0 References
Document Retention, Storage, and Disposition.
Product Service
Service Manuals
Product Service Request Processing
Specification/Miscellaneous Document Template
Quality Records

6.0 Responsibilities and Requirements

[Explain the various roles and responsibilities for the various positions associated with the Field Service
Technical Bulletins. For example, Field Service, Quality Assurance Manager and Service Personnel].

7.0 Procedure

7.1 Reasons for Field Technical Bulletins

Field Technical Bulletins may be the result of product related problems such as product design
changes, product variances or product deficiencies that affect the marketed product and are used
to notify various external and internal personnel.

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 2 of 3

[Company Name] Field Technical Bulletins
[Company Group, Division, Location] [Document Number]
Rev x.xx DD/MM/YY

7.2 Generation of Field Technical Bulletins

[Explain when a Field Technical Bulletins shall be generated, which form will be used to
generate a bulletin and include any accompaniments (example: a Products Service Request
form)].

7.3 Document Retention

[Indicate the position that maintains records of field/factory service actions to resolve customer
complaints and product service requests as prescribed in procedures Quality Records, and
Document Retention, Storage, and Disposition].

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 3 of 3