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Table of Contents:
1.0: Introduction Page 2
Appendix
3.0: Financials:
1
1.0 Introduction
Jot started its business in 1998 with the joint effort of Jon and Tani Grun. The
company started small, but in 2003 its sales figure hit the €2mn mark. In the
following year, to price its product more competitively Jot started outsourcing all of its
manufacturing to China. Ever since then Jot started experiencing rapid growth, with
a revenue growth of 17.9% in 2011 alone.
A set of challenges has arisen for Jot which it needs to address immediately and
efficiently to ensure its growth in compliance with its 5-year plan.
2
3.0 Discussion of the Issues
BACKGROUND
A fault in the design of the newly launched flying spaceship poses a fire risk for the
consumers. Already 12 complaints have been lodged and retailers are indignantly
upset. Shareholders are torn between writing off the product and continuing its
production.
INSIGHT
Overview of the toy:
Under the given circumstances Jot has two options: Write off the product or fix the
underlying problem and continue selling the product.
Option 1
Consequences of writing off the product(Appendix..3.2):
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Due to the presence of the write-off reserve, calculation under method 1 (sold on
discount market) doesn’t affect the gross profit, but if the faulty toys aren’t sold on
the discount market then the loss in inventory exceeds the amount reserved in the
write-off account (€20,000) and results in decrease in the gross profit.
Furthermore writing off the product will not be well received by retailers and
customers alike making it difficult for Jot to redeem its reputation as a high quality toy
manufacturer.
Option 2
By recalling the toy, Jot gets the opportunity to redeem its reputation among the
retailers through compensation. Additionally Jot should explain to the retailers the
reasons behind their mistake, a new designer and the toy being rushed to
production. Jot should try to convince the retailers of the financial gains from selling
the toy: a profit margin of 52.38%.
In order to redeem its reputation Jot can choose from two alternatives. Although
fixing the toy will be costly, contribution will still be positive (€6) and Jot will benefit
from selling the product. This will also help them recover part of its development
cost.
Alternative 1:
Recall and replace 1200 units: This will result in Jot making losses of €
19,200(Appendix...3.2).
Alternative 2:
Offer a discount on the 4800 units: If Jot can negotiate a deal with its retailers to
avail a discount of 15% (max) on the next 4800units; Jot can make a profit on the
remaining 4800 units. Additionally Jot can increase its discount to 25% (max) up to
which it would still be a better option than alternative 1(Appendix..3.2).
Recommendation:
Jot should refrain from writing off the product and chose the second alternative in
option 2 as it is more profitable for the firm, given it can negotiate a discount in the
range of 0-25%.
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In the future Jot should conduct more rigorous inspections or hire external inspection
firms to lessen the probability of such errors. It should also put more emphasis on
employee supervision.
Background
One of Jot’s suppliers Gull is expanding and is rumored to be favoring clients with
higher margins, because of which it will be late in delivering 600 units.
Insight
This problem is two-fold and is inter-related. Hence, the decision at hand has to be
cohesive of the two problems. The decisions Jot can take are:
Decision A doesn’t seem wise as not taking any actions against the supplier
or letting them go with just a warning might encourage the supplier to continue
its current practice without the fear of retribution. Distributing the units evenly
means that neither Jot’s large retailers, nor its small retailers will be satisfied.
Decision B provides with the most ethical of solutions as Jot is distributing all
the units evenly amongst its customers irrespective of what portion of the
market share the customers occupy. In addition, Jot will fine the supplier for
being unethical and prioritizing orders with larger margins.
Option C, prioritizes Jot’s big retailers who make up 68% of the total buyers,
this action makes them content but not taking any strict action against its
supplier keeps the door open for future problems like this to arise.
The last option at Jot’s hand, option D is the soundest decision from a
business perspective. Taking action against the supplier stops this problem
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from repeating while keeping the large retailers happy makes sure that Jot’s
largest customers are pleased with Jot. The problem with this decision is that
by taking this decision, Jot is doing something similar to what its supplier is
doing – prioritizing the big fish! This gives rise to an ethical dilemma which will
be discussed later.
Recommendations
Specifically for this case, Decision B seems to be the best way to go since a slight
business repercussion of 600 units can be dealt with but the accordance with ethics
is more important.
I. Keep better track of the production processes of its toys which inherently
means updating and integrating their IT system.
II. Introduce compensation fees in the contracts.
BACKGROUND
There is a proposal for Jot to shift part of its manufacturing from China to Voldania, a
country in Eastern Europe. A breakdown of the costs is available to aid us in our
analysis.
INSIGHT:
Focusing on the SWOT analysis(Appendix..1.0) we have analyzed this prospect from
a strategic, operational and financial viewpoint.
Strategic
Advantage:
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II. Trade Policy: EU policies, provisions and Voldania’s government policy to
encourage overseas investment will benefit Jot in their operations.
Disadvantages:
Operational
Advantage:
Disadvantage
7
Financial
Before diving into the breakdown of the costs due attention must be given to the
moral dilemma revolving around this issue. In order to ensure a smooth transition of
the production process to Voldania, Jot will have to pay a government official a
personal donation of €25000. Although this does not clearly fall into the definition of
‘bribe’ it is an issue worth debating. Therefore it is of utter importance that the
shareholders of Jot cooperate with each other and come up with a concerted
decision regarding this issue. This issue is discussed farther in the ethics section.
34.00%
33.60%
33.50%
33.20%
33.00% 32.90%
32.60%
32.50%
32.22%
31.50%
31.00%
30.50%
2013 2014 2015 2016
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10.00%
9.00%
9.00% 8.40%
7.80%
8.00%
7.10% 7.00%
6.80%
7.00% 6.50%
6.20%
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
2013 2014 2015 2015
According to Jot’s future plans to enter the Russian and Asian markets, Jot will need
to increase its production capacity to meet the additional demand. In order to exploit
the situation mentioned above Jot can keep its manufacturing firms in China to cater
for the Asian markets and hire other manufacturers in Voldania to supply some
goods to the European market. This will result in Jot benefiting from all the strategic
and operational advantages without foregoing any of the advantages it is currently
enjoying in China.
Recommendations
If the ethical issue is dealt with properly then it is better for Jot to shift its production.
If Jot plans to further invest in the Asian markets, we recommend keeping its
manufacturers in China due to low manufacturing costs.
Alana Lotz is eager to invest in the ever-increasing smart phone app market and
wants us to conduct a suitability, acceptability and feasibility study.
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INSIGHT
Industry Analysis:
Forrester Research, the market research company, estimates revenues from buying
and downloading apps on smart phones and tablets to reach $38 billion by 2015,
and they believe this is just the beginning. Currently there are two platforms
dominating the app industry, Apple App Store and Google Play. Earlier in the year
developers were complaining about Google Play and the lack of monetization on the
platform. Apple, on the other hand, redefined the app store model, and proved to be
highly successful in terms of monetization for developers.
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14
12
10
8 iOS
Android
6
0
Daily revenue
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Brief comparison
iOS Android
54%
43% 42%
21%
Due to the findings above we have limited our research to the Apple app store as
it offers more stability and more scope for amateur developers. Although cross-
platform developers are more safeguarded against the uncertainty of the industry,
they require a higher start-up cost and currently unsuitable for Jot.
Market Analysis: Apps are an important and growing medium for providing
educational content to children, both in terms of their availability and popularity.
Over 80% of the top selling apps in the Education category of the iTunes
target children.
Significantly different market than television, video games and toys. Only
2% apps were based on well-known branded characters
Apps for elementary aged children are most profitable: 20% developers
target this group, and 50% of the top sellers (Top 25) target elementary
aged kids.
The percentage of apps for children has risen in every age category,
accompanied by decrease in apps for adults
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Suitability
The app industry is very different from the toy industry. Venturing into the app
industry, offers more stability in terms of revenue as returns are not fixated on a
single quarter. But this is a completely new industry for Jot and it has no prior
experienced knowledge of this market. Thus to enter this market Jot can do either of
the 2 things:
Both of these options entail a high cost which is not suitable for Jot at the moment.
Acceptability
This market niche, though risky, offers the greatest profit margin. Angry Birds with an
initial budget of €100,000 went on to gross€50mn.The game had been the number
one paid application on iTunes in over 68 countries, and had broken the half a billion
download barrier across platforms. Every day, 30 mn daily active users played a
collective 300 mn minutes. Revenues in 2011 reached 102 mn. But this is an
exceptional case and the following point must be noted:
Furthermore the project fails to breakeven in 4 years with a negative NPV value of (-
€39665.690)(Appendix..3.3).
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Feasibility
Jot can finance the project in two ways, internally or externally. But before
conducting the feasibility study it must be noted that Jot will need to repay a loan of
€500,000 in 14 months and it needs to acquire sufficient funds for it.
Ratio analysis 1
1.65
1.6
1.55
1.5
1.45
1.4
1.35
1.3
Current ratio Acid test ratio
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Ratio analysis 2
90.00%
88.00%
86.00%
84.00%
82.00%
80.00%
78.00%
76.00%
74.00%
72.00%
70.00%
68.00%
Debtor to current asset Debtor to total asset
It is indicative from the tables above that the company is in a very strong liquidity
position. But it also shows debtors to current and total assets to be 87.83%,
75.59%(Appendix..4.0) respectively which puts the company in a risky position if
debtors fail to honor their payments in due time. Having little influence over retailers
puts Jot in a risky position in terms of an acute liquidity crisis.
Jot can also finance the project by over drafting its bank account but this will hamper
its ability to pay the upcoming loan.
Recommendations:
For our analysis we have followed a very modest approach using average values in
calculating the financial figures. But the potential is endless for Jot if they get that
lucky break through. But according to the statistics it is very risky for Jot to invest in
this industry given its financial position and the uncertainty of this industry. Thus we
recommend Jot to postpone this proposal for now.
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4.0 Ethical Issue
There are 3 main ethical issues confounding Jot’s employees:
II. Fixing the flying spaceship: The product’s glitch may cause a fire to
start in close proximity of a child. This glitch is entirely Jot’s fault,
through neglect in design and rush in manufacturing. Thus, Jot should
recall this product as soon as possible to remove the fire hazard and
definitely fix it before releasing it back to the market, since the well-
being of a person is much more important than financial gains.
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fine the supplier or not over the exact same thing. Thus if Jot fines the
supplier then it should distribute the units evenly and fine the supplier:
the most ethical way. And if Jot distributes it goods to the major
retailers then it shouldn’t fine the suppliers because both essentially
took the same road of business gains rather than ethical ones.
5.0 Conclusions
According to our analysis, if Jot follows our recommendation then it would be able to
tackle problems better and have a better idea on the expansion of its product range.
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APPENDIX
1.0 SWOT Analysis:
Strengths Weaknesses
-Superior electronic features -30% to 50% of the sales occur in the
- Brand name synonymous for 4th quarter making the revenue of Jot
QUALITY electronic products highly dependent
-Loyal customer base for the consistent -Small range of 34 products aimed at
products only 2 age groups
-Has its own in-house team of designers -Still dependent mainly on loan finance
so has a control on the design -Cash flow is negative in the 1st 2
-Production Samples are reviewed by quarters of the year
Jot’s in house Quality Assurance team -All of Jot’s outsourced manufacturers
located both in Europe in Asia, but not are in China so extreme dependency
USA -Jot doesn’t have agreement with
specialized suppliers of Jot toys’ many
electrical components like the ASIC
components; the manufacturers do
which makes Jot entirely dependent
on the manufacturers.
-Dependent on large retailers since
they harbor almost 68% of the total
sales.
Opportunities Threats
-In children of aged 9-11, the child -Sophisticated products like apps have
drives the buying decision, and is more higher margins, thus contains more
impressionable which makes them easy risk
to convince and this market is still -Jot’s bank announced that it will be
untapped so great room for unable to provide any farther long-time
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improvement finance
-30% to 50% of the sales occur in the - Technological Advances mean that
th
4 quarter which means massive the market of toys is shifting from
opportunity of revenue at that time generic toys to smartphone apps and
-Untapped Asian Market Jot has nothing in that area.
-CSR activities -The Labor rate of manufacturers are
inflating
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- Superior electronic features Jot is famous for
-Quality assurance that Jot is synonymous with
-Innovative designs
-Loyal Customer Base
The flying spaceship was the top grossing product of Jot in 2010 and it got its
popularity because of its innovative design and its electronic features. Now if
the customers get to know its faulty and Jot isn’t taking any actions for it then
Jot stands to lose the customer’s loyalty. It will furthermore destroy the other 3
factors that give Jot its brand image, that is why we gave it 4 points, the
highest for the brand image. Next, if the poducts are delivered late to the
retailers and by extension the customers they will lose faith in the company
and brand image would be hampered. Thus we gave it 3 points. The
launching of a new app would simply add on to the already innovative arena
of Jot products that is why it was given 2 points. Moving on, the near-shoring
wouldn’t affect any factor for the brand image so it received the lowest point of
1.
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profile and thus its profitability is also under scrutiny. For these reasons this
issue turned out to be the least feasible one.
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3.0 Financials
Total Costs
1 252600 72000 324600 147000 180000 327000
2 425500 127200 552700 257600 318000 575600
3 602140 188720 790860 380380 471940 852320
4 782640 257220 1039860 517500 643140 1160640
5 966900 333300 1300200 671440 833140 1504580
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5 year plan (New)
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5 year plan (old)
Option 1
Ethical Write-off ( no
discount market)
Revenue(6000*20): 120000 0
20-Max value
COGS 204000 144000
-84000 -144000
Option 2
Alternative 1
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Alternative 2:
Revenue From 4800 units 192000
Profit 28800
192000*x=48000 where
19200+28800=48000
x=48000/192000
x=0.25
x=25
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Development cost** 100000 0 0 0 0
25