b CUSTOMER SERVICE REPORT

CSR NO. LLSRV/2153/150518 DATE: 15 MAY 2018

Customer Name: Strata Manufacturing PJSC

Address: Near Al Ain Airport, Al Ain, UAE

City: Al Ain State: ZIP Code:

Status of Call: Warranty or AMC (Please circle) Instruction From

AMC Mr. Ghulam Qadir On 14/05/2018

NATURE OF PROBLEM
Problem Reported: Printer 1 : Printer alignment issues & printing getting cut

System Down: Yes / No (Please circle) Equipment Type: Printer

Make: Citizen Model: CL-S700 Serial No.

Call Reported by: Date: 16/05/2018 Time: 1.00 pm

Location of Installation: Strata Office

SERVICE DETAILS
Service Rendered: Our engineer visited the site & the issue was resolved by performing certain hardware
adjustments.

Made adjustments in the label design to optimize the label space.

Engineer’ s Remarks: Issue was resolved by performing certain hardware Status after Service:
adjustments.
(Please circle)
The length & breadth of the space where the printer is stored is not
suitable as the front cover cannot be opened completely due to space Complete/ Incomplete/
constraint & that could affect how the label & ribbon are installed by the Pending for spares/ Under
Observation/ Working solution
user.
provided
User needs to make sure that the printer settings are not tampered with
in any way or by mistake & should take corrective action immediately to
avoid such problems.

Defects found on inspection:

Certain hardware settings were not adjusted correctly.

Events: ( Date & Time) Start of Service: End of service:

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CUSTOMER FEEDBACK

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