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At the end of the session participants will be able to:

1. Define attitude
2. Understand effects of positive and negative
attitude
3. Identify steps for building positive mind set
4. State the benefits of positive attitude
5. Have a soul searching guide which yield to
showcase results

Building Attitude 1
 Success of Quality Improvement
implementation depends on:
 Leadership
 Commitment
 Positive mind set & Everyone’s
participation

“Your talent determines what you

can do.
Your motivation determines how
much you are willing to do.
Your attitude determines how
well you do it”.
Lou Holtz

Building Attitude 2
 5

„IT ALWAYS SEEMS

IMPOSSIBLE UNTIL
IT‟S DONE‟.

Nelson Mandela 5

“Everyone likes to do what

he or she likes and not what
should be done”

Why?

Building Attitude 3
 “Knowledge and Skills aren’t
enough. It’s your positive
attitude which makes the
difference”.

On the surface, attitude is the way you

communicate your mood to others. When you
are optimistic and anticipate successful
encounters, you transmit a positive attitude
and people usually respond favorably. When
you are pessimistic and expect the worst,
your attitude is often negative and people
tend to avoid you.

Building Attitude 4
 On the surface, attitude is the way you
communicate your mood to others. When you
are optimistic and anticipate successful
encounters, you transmit a positive attitude
and people usually respond favorably. When
you are pessimistic and expect the worst,
your attitude is often negative and people
tend to avoid you.

 It is a cognitive and affective evaluation that

predisposes a person to act in a certain way

Cognitive

Affective
BEHAVIOUR

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Building Attitude 5
  Cognitions (My job is interesting)
 Affections (I love my job)
 Behaviour ( I am going to get to work early
with a smile on my face- my intention to
act)

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 Inside your head, where it all starts, attitude

is a mind-set. It is the way you look at things
mentally.
 Negative thinking can become a destructive
habit. Watch your thoughts more closely, and
aim to turn your negative self-attitude around.

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Building Attitude 6
  Attitudes are not inherited

 They are acquired or learned by people from

the environment in which they interact

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VISIBLE
ABOVE SEA LEVEL
10 %
SEA LEVEL

INVISIBLE
BELOW SEA LEVEL

90 %

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Building Attitude 7
 KNOWLEDGE
&
SKILLS
KNOWN
TO OTHERS
SEA LEVEL

UNKNOWN
TO OTHERS

ATTITUDE

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KNOWN
TO OTHERS
BEHAVIOR
SEA LEVEL

UNKNOWN
TO OTHERS

VALUES – STANDARDS – JUDGMENTS

ATTITUDE
MOTIVES – ETHICS - BELIEFS

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Building Attitude 8
  Assign numbers 1 to 26 for the alphabet
 Give values to the following
◦ Skills
◦ Knowledge
◦ Hard work
◦ Attitude

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Let each letter of the alphabet has a value equals to it in the sequence of the alphabetical
order:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

S K I L L S
19 11 9 12 12 19
= 82
K N O W L E D G E
11 14 15 23 12 5 4 7 5
= 96
H A R D W O R K
8 1 12 4 23 15 18 11
= 98
A T T I T U D E
1 20 20 9 20 21 4 5
= 100 18

Building Attitude 9
  You CAN DO everything, but not all at once.
 You CAN DO everything, if it’s important
enough for you to do.
 You CAN DO everything, but you may not be
the best at everything.
 You CAN DO everything, but there will be
limitations.
 You CAN DO everything, but you’ll need help.

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Step 1: Change Focus, Look for the Positive. Be a good finder.

Step 2: Make a Habit of Doing It Now (Avoid procrastination)
Step 3: Develop an Attitude of Gratitude
Step 4: Get into a Continuous Education Program
Step 5: Build a Positive Self-Esteem
Step 6: Stay Away from Negative Influences
Step 7: Learn to Like the Things That Need to be Done
Step 8: Start Your Day with something Positive
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Building Attitude 10
  Filling in information Gap
 Resolving Discrepancies
 Impact of peers
 The co-opting approach

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Building Attitude 11
 Thank you

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Building Attitude 12