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ERP is a SAP based system involving mainly six modules viz. HCM, PM, REM,
PS, MM & FICO. it is implemented with the help of the System Integrator (SI), M/s.HCL.
The left over SD module will be implemented shortly which is held up due to some
technical reasons. For effective implementation of ERP some of the IT expertised
officers are power trained in various modules and then organized a vide range of
training to all the SSAs in BSNL. The respected ITPC Data Centres, i.e. Hyderabad,
Kolkata, Pune and Chandigarh have taken major role in training them and carrying out
the knowledge transfer in various aspects down the line to the ERP users all over India.
After implementation of ERP, subsequent Technical issues / challenges are getting
resolved by the ERP Core Group situated at ALTTC Ghaziabad thereafter. However, if
any normal PIS issues particularly Roles & Authorisations (R&A) issues will be handled
at Data Centre level only. The ERP application has been hosted in a centralized
main server located at Data Centre, Hyderabad with Disaster Recovery System at East
Data Centre, Kolkata. Post implementation support has been started by SDC,
Hyderabad for both ERP Infra and for ERP Modules. The existing ERP HW production
storage is 43 TB at SDC.
Apart from that the ERP Core Team at Ghaziabad in coordination with the HCL
experts deal Main Data Management (MDM) related issues and they also resolve the
PIS issues whichever is not resolved at Data Centre stage. It also handles certain
development patches in implementation of certain software patches to fill up the gaps in
the system implementation. Moreover certain rights are reserved with them so as to
protect the system in tact. Recently, ERP Core Team at Gaziabad is ordered to merge
with ITPC Pune.
Altogether the ERP Core team and teams of Data Centres are playing
predominant role in achieving best results and seeing that the ERP process is
accomplished successfully. In turn, the ERP is giving a back bone support in taking
correct decisions by the Corporate Office as well as the Circle Heads. ERP has made
available the upto date Financial, Managerial and Operational Reports instantly to Board
Meetings and Circle Heads for taking right decisions faster.