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7/18/2017 Knowledgebase | ImageNow: Conversion Module (INMAC) Technical Overview

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Author: Milo Housknecht

Document ID: 160378
First Published: 12/5/2013 1:34 PM
Last Modified: 9/9/2016 9:24 AM
Last Published: 12/8/2015 2:25 PM
Channels: Internal; Customer Portal; Partner Portal;

ImageNow: Conversion Module (INMAC) Technical Overview

Table of Contents

Technical requirements
Questions to ask
Information to capture
Default script and configuration files
Related articles
Process diagram


ImageNow Conversion Module (INMAC) is a scripted workflow solution that converts a variety of
file formats (such as DOC and PDF) to single-page TIFF images in an automated fashion. While
ImageNow has the capability to store and view any file type, the user experience is enhanced
when working with TIFF (or other raster) image formats. The greatest benefit of this conversion
is the ability to annotate the images.

The INMAC solution utilizes Conversion Module for the TIFF conversion. Due to the customized
nature of the solution, it is implemented by Enterprise Software's Professional Services

INMAC has the capability to convert the following file types: BMP, CSV, DOC, DOCX, XLS, XLSX,
(WordPerfect), and WPS (MS Works).

To start the conversion process, a document is routed to a feed convert workflow queue. This
queue routes documents (usually 20 at a time) to the convert queue. Documents can also be
routed directly to this convert queue, if a small amount of documents are being processed.
INMAC will then convert the document to TIFF and route it to the complete queue. The process
will also create a backup of the original document and route it to a backup queue.

See the INMAC FAQ for additional information.

Technical requirements

A licensed Conversion Module (ImageNow Printer - Server) needs to be installed on the

INMAC server.

All native applications (such as Word or Adobe Reader) need to be installed on the INMAC

A valid iScript license is required, and three iScripts need to be installed on the appropriate
workflow queue. 1/5
7/18/2017 Knowledgebase | ImageNow: Conversion Module (INMAC) Technical Overview

Note: Mail Agent is not required. While originally designed for converting documents captured
by Mail Agent, INMAC can now perform TIFF conversion on documents in a variety of other

Questions to ask

These are the basic questions to ask during the investigation of an INMAC issue.

Are any If no, the issue could be with the INMAC scheduled task or the ImageNow
documents Printer.
Make sure the scheduled task is running and set up correctly.
Test the ImageNow Printer by manually printing to it. The output should
go to [drive]:\INMAC\inmac1\printer_output.

Is a particular The INMAC.ini file, located in [drive]:\INMAC\inmac1 may be configured

file type not incorrectly.
1. Open INMAC.ini in a text editor and locate the section for the
particular file type. For example, the section for PDFs is [INMAC PDF].

2. Verify that the path in the Command parameter is set correctly for the
native application that handles the file type.

3. Additionally, it may be necessary to test the native application itself.

Open a file using the application. Any errors would cause the conversion
process to fail.

Is a specific First, attempt to send the document back through the process. It could have
document not been a timing issue.
Additionally, attempt to open the document in its native application. If it is
corrupt, or if macros or pop-ups occur when opening, these errors could
cause the INMAC failure.

Keep in mind that if the document is a PDF Portfolio, it cannot be processed

by INMAC due to limitations that may occur when using multiple files or file
types gathered into one collection.

Information to capture

The following files are useful in troubleshooting INMAC issues. They are found on the INMAC
server, which may be separate from the ImageNow Server.

[drive]:\INMAC\inmac1\INMAC.ini This is the INMAC configuration file.

[drive]:\INMAC\inmac1\log\INMAC_<printer This is the INMAC log file that contains the

name>_<date>.log processing details.

Default script and configuration files

The INMAC process has two sets of configuration files: those associated with ImageNow and
those external to ImageNow.

INMAC iScripts associated with ImageNow:

Located in [drive]:\inserver6\script

INMAC_Submit.js 2/5
7/18/2017 Knowledgebase | ImageNow: Conversion Module (INMAC) Technical Overview


INMAC files not directly associated with ImageNow:

INMAC_PurgeBackup.js ([drive]:\inserver6\script)
INMAC_FeedConversion.js ([drive]:\inserver6\script)
INMAC_MailAgentConvert.vbs ([drive]:\INMAC\inmac1)
INMAC_StatusUpdate.vbs ([drive]:\INMAC\inmac1)
INMAC.ini ([drive]:\INMAC\inmac1)

An INMAC.ini example in its default state can be downloaded here.

Related articles


Using ImageNow Printer with Citrix White Paper

INMAC conversion not capturing entire document page

INMAC inserting directory reference within a document

Troubleshooting the INMAC solution

Process diagram 3/5
7/18/2017 Knowledgebase | ImageNow: Conversion Module (INMAC) Technical Overview

Updated 9/9/2016 by Sean Metzinger (added info to internal notes)

Updated 3/14/2016 by Sean Metzinger (removed old information, fixed broken
links, and revised formatting to match current KB standards)
Updated 12/8/2015 by Stephen Sweyko (updated license file name in Technical

It should be noted that the current versions of the Mail Agent bring in attachments
with the file extension as the information immediately following the first period (dot).
So isn't a stored as a PDF but rather as a .name. This happens with drag-
and-drop or import from disc.

INMAC can not convert embedded files, such as files attached to an MSG and EML file.
To convert MSG and EML files, upgrade to File Conversion Component 1.5 or higher.
Link to FCC:

INMAC using Word or Internet Explorer can convert the EML file itself (not the
embedded PDF or Word), but might have HTML coding in the output. Please keep in
mind the embedded file will be ignored. This is not in the best practices but there are
customers that do use this setup to get the body of the MSG or EML file.

Updated 8/10/2015 by Jason Gourse (included supported file types) 4/5
7/18/2017 Knowledgebase | ImageNow: Conversion Module (INMAC) Technical Overview

Updated 7/31/2015 by Michael Huber and Connor Elliot (added process diagram)

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