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People with Great People Management Skills will do

Wonders in Client Servicing Profession – Says Bipasha

Mukherjee, Marketing Coordinator at Kolkata TV
AUGUST 8, 2018


Profile Details
Name​ – Bipasha Mukherjee
Profession​ – Client Servicing
Designation​ – Marketing Coordinator
Organisation​ – ​Kolkata TV
Age​ – 48
City​ – Kolkata
Work Experience (Years)​ – 12
Under-Graduation​ – BA, Calcutta University

Please give us a summary of your Career.

I have worked in several TV channels like ​NeBangla​, ​Khaskhabar​, R
​ plus​, ​CTVN​, VOX 24,
Bikash 365​, and also in Sadhana Group- ​Sadhana Bengali​ news channel.
Now I’m working at ​Kolkata TV​ as Marketing Co-ordinator.

Please describe your current Job Responsibilities.

I have to coordinate with clients, programme departments, accounts department and also
with the general manager of sales and marketing.
My responsibility is to ensure that the entire production and streaming of program is
smooth. For that, I have to coordinate with different internal departments and with
customers to plan and execute both the live programme and recorded programme. I also
handle scheduling, capturing and editing of the recorded programme.
I am also responsible for payment collection.
Overall, my main job is to be the bridge between our clients and internal departments.

Average Income in this Profession in the current scenario

Starting out/Fresher – ​0-2 Lakhs Per Annum
5 Years of Experience – ​2-5 Lakhs Per Annum
10 Years of Experience – ​5-10 Lakhs Per Annum
15 Years of Experience – ​10-20 Lakhs Per Annum
20 or more Years of Experience – ​10-20 Lakhs Per Annum

How do you rate the Income Potential in your career?

Work-Life Balance in Client Servicing in Media

On an average, how many hours do you work per day?
More than 9 hours
On an average, how many days in a week do you work?
6 days
How often are you required to work in night-shift?
Does your work require you to travel?
Does your work require you to relocate to different town/cities?
How would you consider the job security in your profession?
Very Secure
Would you consider this Profession Risky?

Overall, how would you rate Work-Life Balance in your Profession?

Overall, how would you rate Job Stability of your Profession?

What are the different ways of entering this profession?
One can enter this profession by giving interviews for sales and marketing in different
channels or organizations after their graduation or post graduation.

Work-Culture in Client Servicing in Media

How would you rate Stress-Level in your Profession?
How would you rate your office/work infrastructure?
How would you describe your co-workers?
Very Helpful
Generally speaking, your work is
Office Work

Overall, how would you rate Work-Culture in your Profession?

Importance of Education in Client Servicing in Media
Would you say that Education from top School/College plays a major role in the
success in this Profession?
What level of Education is sufficient to be successful in this Profession?
Simple Graduation
Would you say that Studious students are generally successful in this Profession?
How would you consider the Cost of Education post 12th?
Overall, how would you rate the role of Education in your Profession?
According to you, what kind of person is likely to be Happy &
Successful in your Profession?
First Personality Trait –​ Energized by people, enjoy a variety of tasks and good at
Second Personality Trait –​ Focus on possibilities and value innovation to come up with
creative solutions to problems
Third Personality Trait – ​Prefer to make decisions by being sensitive and cooperative to
others feelings
Fourth Personality Trait –​ Prefer to keep flexible plan and keep options open
Fifth Personality Trait –​ Prefer to seek new experiences and create new things
Sixth Personality Trait –​ Prefer to be easy-going and flexible with life
Seventh Personality Trait –​ Prefer to be cooperative and compassionate
Eighth Personality Trait –​ His/Her Family and Friends agree that S/he is usually relaxed,
calm and happy
Please provide details
Apart from the above traits, one must be accommodating, Creative, Joyful, Good Listener,
respect for Senior, having Innovative Ideas and updating management of your work

What are some of the positives, which would encourage

someone to consider a career in Client Servicing in Media?
The positives in this job are good work-culture, good income, chance to upgrade to a joyful
life. It is very important to have a positive attitude and I get it through a great work culture
and an amazing workplace.
The other positive is that you get a lot of respect as you impact your company’s revenue to
a large extent.
For that reason, you get a good salary and incentives.
What are some of the negatives that you would want someone to
be aware of when considering a career in Client Servicing in
Because this job is so demanding, it has its own downsides. The most prominent is that it is
a very stressful job with long working hours.
Many times, customers are shouting and aggressive and it is a big challenge to handle
those situations.

Recognition in your Profession

What is your family’s view of your Profession?
My Family is Neutral
What is Friends’ view of your Profession?
My Friends are Neutral
What is Society’s view of your Profession?
Society is Neutral
Overall, how would you rate the Recognition aspect of your Profession?

General Information of your Profession/Business

What kind of family’s financial background can maximize success in this profession?
It Doesn’t Matter
What is the ease of starting own business in this field?
Maybe Easy for Few
How easy is it to move to a different country in this profession?
Maybe Easy for Few
Now you have several years of work experience and you have seen professions of
others. If you are taken back to 10th/12th class and allowed to pick a profession, then
which profession will you pick and why?
No, I wouldn’t choose any other professions. I would choose this profession only.
Contributing Writer - ​Jayti Biswas

Liked this article? Check out ​our conversation with Mr. Ramarko Sengupta​ (Deputy Editor,
Times of India​)

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