IT as a Value Innovator!

Today’s Business Context

Fundamental Business Drivers

Do More
With Less

Fundamental
Business
Drivers Have
Not Changed
Improve Improve
Services Efficiencies

Ramesh Shanmuganathan
Business thrust towards
Real-Time Interactions
INTERACTIONS

TRANSACTIONS

PRODUCTION

Fast Faster Real-Time

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Need to Create Business Value
Increase the Decrease Costs /
Business Impact Improve Efficiency

•Deliver more •Cut Costs

on a smarter
budget •Add flexibility
Add to costs
•Improve time to
Business •Repurpose
delivery on
business Value resources
requests •Reduce
•Improve quality Headcount
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Needs to deliver Decision Ready
Information

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 Need to improve Business Agility
to survive
Improve Business Agility

Manage Total Cost Increase Speed

of Service of Services
Increase Quality of
Services

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Building IT as a Value
Innovator
IT as a Value lnnovator

“By aligning our IT strategy and investments to that of the

business we can not only leverage the business benefits of
IT, but transform the way we do things in delivering
compelling new business capabilities and core
competencies”

Ramesh Shanmuganathan
Executive Vice President / Chief Information Officer
How IT could influence your
Competitive landsacpe?

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Business Levers of IT
 Improving Business Processes
 Attracting and Retaining new customers
 Creating new products & services
 Expanding into new markets & geographies
 Reducing enterprise costs
 Improving enterprise workforce effectiveness
 Expanding current customer relationships
 Increasing use of information/analytics
 Targeting customers/markets more effectively
 Acquiring new companies & capabilities (M&A)

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Sustainable Innovation – the
Balancing Act
 Innovation vs Stability/Reliability
 Standardization vs Autonomy/Experimentation
 Accessibility vs Security/Privacy
 Consensus vs Efficiency/Effectiveness
 Centralized vs Distributed/Decentralized Services
 Proprietary vs Open Technology/Standards

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 IT as a Value Innovator : It’s a journey
Basic Organized Optimized Dynamic

Centrally Managed Fully automated IT

Uncoordinated, IT Infrastructure Managed and management dynamic
manual with some consolidated IT resource usage and
automation Infrastructure business linked SLA's
infrastructure

Reduce
Objective React Manage complexity Agility

Ability to Slow, weeks to Weeks Days

Change months We shouldMinutes
Resource
be here! High, As
Unknown Known, poor Optimized needed
Utilization

Processes Policy-
Ad hoc Defined Mature based
& Automation

Arbitrary Class of Business

Business No SLAs
SLAs Service SLAs SLAs
Alignment

Role of Cost Center Efficient Business Strategic

IT Cost Center Enabler Asset
 SGIT
@ John Keells
 Group IT Function
 Established in 1989 as Group’s IT unit
 Currently employs over 100+ consultants across the group
 First Group IT division in Sri Lanka to get ISO 9001:2000
certification and to embrace ISO 15000 (ITIL) , ISO 27001, SOX
404, PMI PMBOK best practices
 First in the country to roll-out,
 Group-wide Intranet with Email, Internet, Voice and Data in 1999
 Group-wide mySAP Financials in 2003
 Group-wide mySAP HRMS & Payroll in 2006
 Provider of a very comprehensive portfolio of ICT services to all
constituents of the group including but not limited to,
 9000+ employees
 Across 75+ companies
 Across 120 + locations
 Across 4 countries ( Sri Lanka, India, Dubai and Maldives)
 And our customers, suppliers and partners locally and globally.
Our Vision :

“To be the Global Benchmark for

Enterprise IT for diversified
Conglomerates and become one of JKH’s
core competitive capabilities by
delivering outstanding business value
from industry’s best information solution
&
leverage same in unleashing value
innovations for our Customers alike”
Unleashing value innovation:
Run IT like a business
 Our Unique Proposition
Customer Centricity

Domain Knowledge Established Partnerships

Process Excellence Proven Track record

Technical Expertise
Flexible Engagement

One-stop shop
Built on Innovation & Entrepreneurship
Encouraged by our Achievements &
Recognition
SGIT’s Service Portfolio
 Business Advocacy
 Leveraging IT as a Strategic Asset for your Businesses
 Business Process Review & Alignment
 IT Advisory
 IT Governance
 Business/IT alignment and enablement
 IT Strategy consulting
 Process Alignment & Automation
 IT Solution Design, Procurement, Program Management
 Information Delivery
 SAP Full-life cycle Implementation services
 SAP Maintenance and Support Services
 IT Infrastructure Solutions Provisioning & Maintenance

Value Innovation. Unleashed.

 A parting thought……….

The pertinent question is not

how to do things right but, how to find the right things to
do , and concentrate resources and efforts on them.

- Peter F Drucker ( 1964)

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Talk to us today in bringing the power of IT to bear for your
organization in truly Unleashing your business potential
through Value innovation!

Thank you!