Read Me before you upload

Read the following instructions carefully :

1 Welcome to Self Evaluation using file upload (.ods format) feature !
2 Save the downloaded file in .ods format only and upload it in the same format.

Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column 'H'
3
Sheet, 'E' in Attribute Sheet) in the adjacent Goal Sheet and Attribute Sheet.

4 Character range for comments : Minimum 25 characters to Maximum 1500.

5 You should fill comments and rating for all the goals/ attributes before you upload.
6 Review the rating and evaluation comments thoroughly before you upload this spreadsheet on SPEED.
7 'Validate Goals' and 'Validate Attributes' Buttons would be enabled only if Macro is enabled on the M/C.

Instructions to enable a macro :

8 Go to Tools-->Options-->OpenOffice.org-->Security-->Macro Security-->Security Level-->Select 'Low'-->OK
After enabling the macro, close the spreadsheet and re-open it, then you can use the 'Validate Goals' and 'Validate
Attributes' Funtionality

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 Read Me before you upload

y:

rating details (Column 'H' in Goal

sheet on SPEED.
abled on the M/C.

evel-->Select 'Low'-->OK
alidate Goals' and 'Validate

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 Read Me before you upload

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 Final Anniversary 2012-2013 Evaluation For Lavanya Ro

Appraisee Name Lavanya Roseline N (517201)

(Emp #)

Project Name MM-PR8018283-ITAPPSupp-Chn (2208987)

(SWON)
Appraisal Type Final Anniversary (2012-2013) Validate Goals
(Year)

Production Support Executive Enable Macro to enable the "Validate Goals" Button.
Role Please validate by clicking on “Validate Goals” button befo

Evaluation Goal Sheet

Target/ Goal Difficulty

Goal Perspective Goal Measure Units Weightage Level

Customer Customer Satisfaction Index > 97.5% 5 1

Customer No of Customer appreciations 2/ Quarter 5 1

Customer No of Customer Escalations 0/ Quarter 5 1

Customer Compliance to E&N and SRT activities 100% 5 1

5% effort /
Customer Contribution to Problem Mgmt activities Month 5 1

BMC Compliance(L2 L3 Profiling, resolution

Customer updates, CR creation, etc) 100% 5 2

Awareness on TCS Internal Processes and

Learning and Growth Tools like IPMS , iQMS etc 100% 5 2
Number of relevant Technological/ Domain
Certifications / Tests completed (External/ 1 Per
Learning and Growth Internal) Quarter 5 1
Number of learning days/ e-learning courses
completed/ knowledge sharing sessions
Learning and Growth attended in a year as identified by supervisor 5% of effort 5 2

Number of existing competencies moved up

Learning and Growth the proficiency level in Q1, Q2, Q3 and Q4 100% 4 2
 On time and
Internal Status Reporting with quality 5 2

2 per
Internal Team Engagement Activities quarter 5 2
iQMS,securi
ty and iPMS
Processes -
Internal Internal Process compliance and awareness 100% 5 1

iCALMS Competency Compliance (project 1 per Half

Internal role and unique competencies) yearly - E3 4 2

Contribution to Center/Organization level 3 per half

Internal activities yearly 5 1
Cross
leverage - 1
Internal No. of additional application tickets resolved application 5 2

2 per Half
Internal # of Training programs attended / conducted yearly 5 1

Internal Compliance to Shift-handoff 100% 5 2

Internal Flexibility during Emergency needs 100% 5 1

Internal Compliance to shift timings 100% 4 2

Finance Timesheet Compliance - Daily 100% 5 2

Legend

Role Based Goal Measure

Project Goal Measure
Customized Goal Measure
3 Evaluation For Lavanya Roseline N

Validate Goals

lidate Goals" Button.

“Validate Goals” button before you upload this excel on SPEED

tion Goal Sheet

Aligned To
Supervisor Appraisee
Goal Appraisee Comments Rating
5-Atleast
I have received 100 % customer satisfaction index with good 125%
Yes comments achieved
I have received customer appreciation for my work in scorecard 5-Atleast
generation in Quality system and for other. I also maintain a good
125%
Yes relationship with the customer. achieved
5-Atleast
125%
Yes Till now I have not received any escalations from customer achieved
4-100% of
Yes I would like to contribute my participation in SRT activities the goal
5-More than
I have contributed to problem management activities and have 100%
Yes been appreciated by my team mates and client achieved
5-Atleast
I used to monitor the queue regularly and also will resolve the 125%
Yes tickets efficiently in time. achieved
4-Atleast
I am aware about the TCS internal processes. I keep updated 110%
Yes myself about the TCS internal processes achieved
5-Atleast
I have completed all the competencies in I-CALMS and planning 125%
Yes to take some domain and technological certifications achieved
5-Atleast
Have attended training in web logic and have completed the e- 125%
Yes learning in PL/SQL achieved
5-Atleast
I have completed all the competencies that has been assigned to 125%
Yes my role in I-CALMS achieved
 5-Atleast
I used to respond quickly to the issues raised by the customers 125%
Yes through BMC or mail achieved
5-Atleast
125%
Yes I have involved in team engagement activities achieved

4-Atleast
I am aware about the TCS internal processes. I used to apply 125%
Yes leave and take PL permission whenever necessary. achieved
5-Atleast
I have completed all the competencies that has been assigned to 125%
Yes my role in I-CALMS achieved
4-Atleast
125%
Yes I have actively participated in organization activities achieved
4-Atleast
125%
Yes I am working in quality application issues achieved
4-Atleast
125%
Yes I have attended trainings on Web logic. achieved
5-Atleast
I used to give proper shift handoff whenever a issue needs a 125%
Yes follow up. achieved
5-Atleast
125%
Yes I used to work in OT during emergency needs. achieved
5-Atleast
I always adhere to the shift timings. I used to be in time to office 125%
Yes whenever I was asked to come. achieved
5-Atleast
125%
Yes I will fill my time sheets daily achieved
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 Final Anniversary 2012-2013 Evaluation For Lavanya Roseline N

Appraisee Name Lavanya Roseline N (517201)

(Emp #)
Project Name MM-PR8018283-ITAPPSupp-Chn
(SWON) (2208987)

Appraisal Type Final Anniversary (2012-2013)

(Year)
Production Support Executive Enable Macro to enable the "Validate Attributes" Button.
Role Please validate by clicking on “Validate Attributes” button before

Evaluation Attribute Sheet

Attribute Definition Weightage

Capability of an individual to convey the
right information and influence others
towards desired action either verbally or
Communication by written means 5

Ability to make systematic and rational

Analytical Ability judgments based on relevant information. 5
It is the ability of an individual to create
an environment of trust and cooperation
through an open exchange of ideas
Team Skill towards achieving team goals. 4
Attitude to continuously seek knowledge
to enhance one's professional growth &
Continual Learning performance 5
Focuses on discovering customer's
needs and finding out how to best meet
Customer them. Works to create customer focused
Orientation services and solutions. 5
Takes action to meet work-related
objectives without being asked or
required to do so. Seeks out and willingly
Initiative / undertakes new challenges,
Proactiveness responsibilities / assignments. 5
Identifies the problem, understands its
nature and its component parts and the
relation between them. Generates timely
and well developed solution to addresses
Problem Solving the problem. 5

Legend

Role Based Goal Measure

Project Goal Measure
Customized Goal Measure
2012-2013 Evaluation For Lavanya Roseline N

Validate Attributes

nable Macro to enable the "Validate Attributes" Button.

lease validate by clicking on “Validate Attributes” button before you upload this excel on SPEED

Evaluation Attribute Sheet

Appraisee
Appraisee Comments Rating

I will ensure good communication with the team mates and clients
and I will be clear in explaining the content through mails/Motorola
chats 5
I used to make systematic and rational judgments based on the
relevant information which helps to resolve the issue efficiently in
time. 5

I always share my knowledge or ideas with my team members. I

used to work as a team whenever we face a critical situation. 5
I am very much fond of learning new things and I used to enhance
my knowledge by attending trainings and taking courses in
ICALMS 5

Whenever customer encounters a problem, I used to understand

their need and will provide a possible solution efficiently in time. I
will ensure that I meet their requirement 5

I have taken other responsibilities like testing and getting approval

during the migration of Database and also in deployment. I have
ensured that I finish those assignments in time. 5

Whenever a problem is encountered I always try to understand the

nature and root cause. I used to suggest a possible solution which
helps to resolve the problem. 5
Select

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 Errors(if any)

ERRORS DETECTED IN GOAL SHEET

ERRORS DETECTED IN ATTRIBUTE SHEET

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Errors(if any)

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