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SR 317113451501 : 27777659 LNS billing generating loan demand for future and never opened periods
History
Notes Oracle Support 23Apr2018 11:38 (3+ hours ago)
Hi
Bug updated to allow LNS Billing program to set GL date = future date for Not open period.
Best Regards
Bharat
Call Outbound Oracle Support 23Apr2018 11:29 (3+ hours ago)
Call Outbound
Called +918919987378.
Spoke to Rajkumar
He want a fix so that GL date is same as Transaction date.
They have thousands of loan with Invoices with this problem
ODM Action Plan Oracle Support 18Apr2018 10:44 (Wednesday)
Hi Rajkumar
Not Open Period is different from Closed / Close Pending period.
Even if we run Revenue Recognition, it generates records in Not Open / Future Enterable periods.
Pls confirm again, I will pas same message to DEV.
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 18Apr2018 10:34 (Wednesday)
Hi Bharat,
1.First of all for closed periods demand should not be generated.
If we talk about fixing the GL date as Transaciton date, ok for this, but our primary requirement is not generate demand for closed period.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 17Apr2018 13:24 (6 days ago)
Hi Rajkumar
I know, I logged bug as well.
DEV is talking about fix.
If period is Not open, shall we create AR Invoice with GL Date in that period instead of current date .
For e.g., if user is running program today, and May period is NOT OPEN so instead of creating AR Invoice with GL Date= today shall we use GL date
= May period which is also the transaction date.
Please confirm.
Best Regards
Bharat
Notes Oracle Support 17Apr2018 11:28 (6 days ago)
Bug updated
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 1/8
4/23/2018 SR Detail
RV
Update from Customer VAIRAVAN.R@MMFL.IN 17Apr2018 10:02 (6 days ago)
Hi Bharat,
Period status is in Never Opened.
And this happening only for ERS invoices, not for Direct Loans.
I have provided you screenshot as well, please refer attachments
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 16Apr2018 15:45 (6 days ago)
Hi Rajkumar
DEV is asking " if userrs are generating Invoices for future period and period is NOT Closed (close or pending close) then it should generate in
future period."
Can you please confirm if this is fine i.e.
if users are running program for future period and period is NOT Closed (close or pending close) then it should generate in future period.
Best Regards
Bharat
Notes Oracle Support 16Apr2018 14:35 (7 days ago)
DEV asked for business justification, updated bug
Notes Oracle Support 11Apr2018 17:22 (11 days ago)
Following up with Development team.
Regards,
Meenakshi.
Cluster Manager Shift 1.
Notes Oracle Support 06Apr2018 09:06 (17 days ago)
Hi
I have raised Bug escalation for the bug.
Best Regards
Bharat
Notes Oracle Support 05Apr2018 13:08 (18 days ago)
DEV told that they will get back early
Update from Customer VAIRAVAN.R@MMFL.IN 04Apr2018 10:22 (19 days ago)
Hi.
Complete the following to raise request for Bug escalation:
Please answer the following questions required to submit an escalation request for the related Bug.
1. Does this bug affect a production or test instance?
Both Production instance.
2. If this bug affects a major milestone:
a. Milestone Date: Already this issue is available in Production instance.
b. Name of Milestone: Production migration Loans Module. Project ARC.
c. How will the you be impacted if the milestone is not reached by this date?
Business impact and financial impact.
In case if user manually runs LNS billing program, this will generate future demands.
d. How does this Bug adversely impact the your ability to reach this
milestone?
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 2/8
4/23/2018 SR Detail
Future demands will be generated, and reports related to outstanding reports would be affected.
3. If this bug does not affect a major milestone:
NA
a. What is the negative impact of bug to the your system?
(please provide specific details / examples)
b. How does this bug's negative impact affect the your business?
(please provide specific details / examples)
4. If there is a clear workaround, why is this not feasible for you?
Currently we have restricted usage of ERS loans, because this happening only for ERS, so we are using direct loans only now.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 04Apr2018 08:53 (19 days ago)
Hi Rajkumar
Complete the following to raise request for Bug escalation:
Please answer the following questions required to submit an escalation request for the related Bug.
1. Does this bug affect a production or test instance?
2. If this bug affects a major milestone:
a. Milestone Date:
b. Name of Milestone:
c. How will the you be impacted if the milestone is not reached by this date?
d. How does this Bug adversely impact the your ability to reach this
milestone?
3. If this bug does not affect a major milestone:
a. What is the negative impact of bug to the your system?
(please provide specific details / examples)
b. How does this bug's negative impact affect the your business?
(please provide specific details / examples)
4. If there is a clear workaround, why is this not feasible for you?
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 03Apr2018 16:10 (19 days ago)
Hi Bharat,
Could you please escalate the bug.
Regards
Rajkumar Kurmala
Notes Oracle Support 02Apr2018 13:00 (21 days ago)
Hi Rajkumar
Bug 27777659 LNS BILLING IS GENERATING INVOICES WITH GL DATE = SYSDATE IF PERIOD IS NOT OPEN
has been logged
Need to wait for Development.
Best Regards
Bharat
ODM Cause Justification Oracle Support 02Apr2018 12:59 (21 days ago)
Bug was logged by reproducing internally
ODM Cause Determination Oracle Support 02Apr2018 12:59 (21 days ago)
Bug 27777659 LNS BILLING IS GENERATING INVOICES WITH GL DATE = SYSDATE IF PERIOD IS NOT OPEN
ODM Issue Verification Oracle Support 02Apr2018 12:59 (21 days ago)
Verified the issue by duplicating issue on internal system
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 3/8
4/23/2018 SR Detail
ODM Data Collection Oracle Support 02Apr2018 09:05 (21 days ago)
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=317113451501&file=Diagnostics__Apps_Check_310318.txt
LNS_BILLING_BATCH_PUB LNS_BILLING_S.pls 120.13.12020000.4
LNS_BILLING_BATCH_PUB LNS_BILLING_B.pls 120.74.12020000.20
LNS_BILLING_BATCH_PUB_W LNS_BILL_PUBJ_S.pls 120.5.12020000.2
LNS_BILLING_BATCH_PUB_W LNS_BILL_PUBJ_B.pls 120.5.12020000.2
LNS_BILLING_UTIL_PUB LNS_BILL_UTIL_S.pls 120.8.12020000.3
LNS_BILLING_UTIL_PUB LNS_BILL_UTIL_B.pls 120.13.12020000.5
Update from Customer VAIRAVAN.R@MMFL.IN 31Mar2018 11:25 (23 days ago)
Upload to TDS successful for the file Diagnostics__Apps_Check_310318.txt.
Notes Oracle Support 31Mar2018 11:13 (23 days ago)
Hi
Even I felt so .
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 31Mar2018 10:39 (23 days ago)
Hi Bharath,
i found this issue is happening only ERS loans., for direct loans this is working fine.
I will upload apps check
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 29Mar2018 15:31 (24 days ago)
Hi Rajkumar
I am working on the bug,but I find that your Apps check file is empty.
Please use your Purchasing or Order Management responsibility and run Diagnostics: Apps Check concurrent request with the following parameters:
Parameter 1: Receivables
Parameter 2: Loans
Upload output of this program.
Best Regards
Bharat
ODM Test Case Oracle Support 27Mar2018 16:51 (26 days ago)
Tested in visar11
First tested with Direct loan L37430
It get created with 1st installment of 24Apr2018 with Gl date of 27Mar2018
Next installment is not getting created
Tested with an old ERS loan L34433
Loan start date is 1st Jan 2018
1) Run LND: Billing program
Invoice got created with Trx date=01Jan2018 and Gl date=01Jan2018
2) Run LND: Billing program
Invoice got created with Trx date=01Feb2018 and Gl date=01Feb2018
3) Run LND: Billing program
Invoice got created with Trx date=01Mar2018 and Gl date=01Mar2018
4) Run LND: Billing program
Invoice got created with Trx date=01Apr2018 and Gl date=27Mar2018
Jan to Mar periods are open and Apr is not open
Notes Oracle Support 26Mar2018 14:56 (27 days ago)
Did OWC
Find that we can create 1 future installment for Loan, it will be generate with GL date of current date if period is not open
Webex Conference Oracle Support 26Mar2018 14:16 (28 days ago)
Oracle Web Conferencing: WEBEX
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 4/8
4/23/2018 SR Detail
Hi,
Please join the conference via the following link:
https://myoracle.webex.com/meet/bharat.rajani
Thank you,
Bharat
Call Outbound Oracle Support 26Mar2018 14:15 (28 days ago)
Call Outbound
Called +91 9003208839
spoke to Rajkumar
Notes Oracle Support 26Mar2018 10:28 (28 days ago)
sure, give me some time Rajkumar
Update from Customer VAIRAVAN.R@MMFL.IN 26Mar2018 09:49 (28 days ago)
Hi Bharat,
Sure we will do it, what time you are available, please reach me on 9003208839.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 24Mar2018 13:41 (1+ month ago)
Hi
For me it is not creating Invoice as instalment is not yet due.
LNS Billing program generates bills for loans installments with due dates
as long as its due date greater than sysdate, without specifying anything else.
its working fine.
Can we do Webex on Monday to review.
Best Regards
Bharat
ODM Test Case Oracle Support 24Mar2018 12:53 (1+ month ago)
Testing in visar11
Ran LNS: Billing program for loan # L39430
Number of Loans Successfully Processed 0
Number of Loans Unsuccessfully Processed 0
Total Number of Loans Processed 0
Loans Processed Successfully
ODM Test Case Oracle Support 22Mar2018 21:35 (1+ month ago)
Testing in visar11
Created direct loan # L39430
60 months
1st instalment = 01Apr2018
Did Funding
LNS: Billing program o/p
Number of Loans Successfully Processed 1
Number of Loans Unsuccessfully Processed 0
Total Number of Loans Processed 1
Loans Processed Successfully
Borrower Loan Number Payment Number Amount Due Due Date
Business World L39430 1 2,175.45 USD 20180422
System create Invoice with Trx date = 22APR2018 but GL date = 22APR2018
Will test tomorrow for next installment
Notes Oracle Support 22Mar2018 08:38 (1+ month ago)
working
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 15:34 (1+ month ago)
Upload to TDS successful for the file Apps_Check__Diagonstics.mht.
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 15:34 (1+ month ago)
Hi Bharath,
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 5/8
4/23/2018 SR Detail
Uploaded please check.
Regadrs
rajkumar Kurmala
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 15:21 (1+ month ago)
Hi Bharat,
Just give me some time, UAT concurrent Manager is down
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 21Mar2018 13:47 (1+ month ago)
Hi
Let me check your file versions as well
Please use your Purchasing or Order Management responsibility and run Diagnostics: Apps Check concurrent request with the following parameters:
Parameter 1: Receivables
Parameter 2: Loans
The request will provide output and upload this file to SR
Best Regards
Bharat
ODM Issue Clarification Oracle Support 21Mar2018 12:44 (1+ month ago)
On : 12.2.5 version, Loans Billing and Payment Issues
ACTUAL BEHAVIOR
When we rerun LNS billing program for future or never open periods, interest demand and Processing fees demand are getting generated in AR
transaction with wrong GL dates
If period is open, it works fine
EXPECTED BEHAVIOR
System should not generate Invoice if period is not open
STEPS
The issue can be reproduced at will with the following steps:
1. create a loan with many installments
2. run LNS: Billing Program for today
It will generate Invoices with today's month which is correct
3. Run the program again for same Loan
System will generate next installment's Invoice in AR.
Trx date would be next insallment date but GL date would be today's date.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, Invoices with wrong gl dates are getting generated.
Call Outbound Oracle Support 21Mar2018 12:41 (1+ month ago)
Call Outbound
Called +919003208839
Spoke to Rajkumar
Agreed to keep SR as non 24x7 sev1
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 11:29 (1+ month ago)
Hi Team,
Screenshots uploaded.
regards
Rajkumar Kurmala
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 11:29 (1+ month ago)
Upload to TDS successful for the file Screenshots.xlsx.
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 6/8
4/23/2018 SR Detail
Update from Customer VAIRAVAN.R@MMFL.IN 21Mar2018 11:14 (1+ month ago)
Hi Bharat,
can you come for OWC, first i will explain you in detail.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 21Mar2018 10:07 (1+ month ago)
Hi
Please provide screenshots explaining the problem in detail.
Thanks
Bharat
Notes Oracle Support 21Mar2018 10:06 (1+ month ago)
Hi,
My name is Bharat and I will be helping you with your issue. I am reviewing the information you provided and will have an action plan for you
shortly.
If needed, you can always reach by me by calling numbers given at http://www.oracle.com/support/contact.html and enter this SR number when
asked by the system.
Please post your consultative questions in My Oracle Support Communities at following site :
https://community.oracle.com/community/support/oracle_ebusiness_suite/receivables
Best Regards,
Bharat
Customer Problem Description VAIRAVAN.R@MMFL.IN 21Mar2018 09:11 (1+ month ago)
Customer Severity 1 Details
Work 24x7 option has been selected Work hours for this Service Request are 24x7.
Severity 1 Contact Information
** Customer's Management contact name: Rajkumar
** Customer's Management contact number: +918919987378
** Customer's Management Email Address: Rajkumar.kurmala@cloverinfotech.com
** Primary Customer contact name: Vairavan Ramanathan
** Primary Customer contact number: +918919987378
** Primary Customer Email Address: vairavan.r@mmfl.in
** Primary Customer Contact Method: Email
** Secondary Customer contact name: Vairavan Ramanathan
** Secondary Customer contact number: +919047011273
** Alternate Contact Number: +919003208839
** Secondary Customer Email Address: vairavan.r@mmfl.in
Customer Problem Description
Problem Summary
LNS billing generating loan demand for future and never opened periods
Problem Description
When we rerun LNS billing program for future or never open periods, interest demand and Processing fees demand are getting generated in AR
transaction.
Error Codes
Problem Category/Subcategory
General Loans Issue
Uploaded Files
Template Question Responses
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4/23/2018 SR Detail
1) ###Business impact###
When we rerun LNS billing program in Loans Modules, demand which is already generated for current month, and again the demand for future
periods are generating, and this is increasing customer balances in AR.
2) ###Is the issue with Direct Loans or ERS Loans?###
Both
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=188894297041417&srNumber=317113451501&print=true&sortBy=Newest+on+… 8/8