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SR 316869858081 : PPR Calling Create Accounting Program, during fund disbursement.
This is happening for each loan No separately, so in case if we process fund disbursement for 500 loans, above
requests are generating like Example: 500*10= 5000 request are generating automatically, this is causing my
Problem Description
concurrent managers blocking, and my conflict manager queue is getting increased, ultimately, i am facing
performance issue.
History
ODM Knowledge Content Oracle Support 02Mar2018 16:19 (2+ months ago)
Knowledge Review completed.
Notes Oracle Support 02Mar2018 16:19 (2+ months ago)
Created new Note 2368530.1 Why system calls Create Accounting Programs, LNS Loan Agreement Program for each Loan while doing Payment
/PPR on a Loans Invoice in AP ?
ODM Answer Oracle Support 02Mar2018 16:17 (2+ months ago)
This is expected functionality
ODM Question Oracle Support 02Mar2018 16:07 (2+ months ago)
PPR automatically calling create Accounting program, Accounting program, Journal Import, Posting, LNS Loan Agreement Program and LNS billing
program.
This is happening for each loan No separately, so in case if we process fund disbursement for 500 loans, above requests are generating like
Example: 500*10= 5000 request are generating automatically, this is causing my concurrent managers blocking, and my conflict manager queue is
getting increased, ultimately, i am facing performance issue.
Close Requested By Customer VAIRAVAN.R@MMFL.IN 23Feb2018 10:01 (2+ months ago)
Reason for Closing : Cust Closesolution provided
Closing Remarks : Solution provided, thanks Bharath
Notes Oracle Support 22Feb2018 14:03 (2+ months ago)
Many thanks Rajkumar. will wait.
Severity 1 Activity VAIRAVAN.R@MMFL.IN 22Feb2018 13:55 (2+ months ago)
At the request of Vairavan Ramanathan, the SR's Severity has been changed to 2Significant.
This Service Request will now only be worked during normal business hours. If you need to raise the Severity back to 1, please telephone Oracle
Support. The Support numbers for each country are listed on the following website: http://www.oracle.com/support/contact.html
Update from Customer VAIRAVAN.R@MMFL.IN 22Feb2018 13:55 (2+ months ago)
Hi Bharath,
We have commented on LNS billing report program as well.
Its working, i am down grading SR.
So testing it looks fine, released for Users awaiting for there response.
Regards
Rajkumar Kurmala
Notes Oracle Support 20Feb2018 20:02 (2+ months ago)
Take your time
Update from Customer VAIRAVAN.R@MMFL.IN 20Feb2018 16:52 (2+ months ago)
HI Bharath,
Instance is down for cloning, tomorrow only i can update the status.
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=8986490236688&srNumber=316869858081&print=true&sortBy=Newest+on+To… 1/9
5/19/2018 SR Detail
Regards
Rajkumar Kurmala
Notes Oracle Support 20Feb2018 14:54 (2+ months ago)
sure
Update from Customer VAIRAVAN.R@MMFL.IN 20Feb2018 14:45 (2+ months ago)
Hi Bharath,
I will update and let you know.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 20Feb2018 14:16 (2+ months ago)
Hi
Based on my research, code review and fnd debug, call to "LNS: Loan Agreement Report" shortname LNS_AGREEMENT
is happening in package LNS_FUNDING_PUB
PROCEDURE PAY_SINGLE_INVOICE
which calls LNS_REP_UTILS.STORE_LOAN_AGREEMENT_CP
This procedure fires this report
LogMessage(FND_LOG.LEVEL_STATEMENT, 'l_do_origination_bill : ' || l_do_origination_bill );
LogMessage(FND_LOG.LEVEL_STATEMENT, 'l_do_conversion_bill : ' || l_do_conversion_bill);
LNS_REP_UTILS.STORE_LOAN_AGREEMENT_CP(l_loan_header_rec.loan_id, l_agreement_reason);
Just comment this last line of
/* LNS_REP_UTILS.STORE_LOAN_AGREEMENT_CP(l_loan_header_rec.loan_id, l_agreement_reason); */
Test after the same.
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 20Feb2018 11:38 (2+ months ago)
Hi Bharat,
I checked accounting it is happening properly, but i have also requested finance team to verify and confirm.
Testing is happening by tommow i will receive confirmation.
Thanks
Rajkumar Kurmala
ODM Action Plan Oracle Support 20Feb2018 10:39 (2+ months ago)
Hi Rajkumar
You are superb :)
I need to check for Loan Agreement
but did you ran Accounting from program to check if system is creating accounting correctly for these Loans ?
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 20Feb2018 10:32 (2+ months ago)
Hi Bharath,
Yesterday we have done Bulk PPR for 150 Invoice, its fine, can we also disable auto triggering of Loan agreement report.
Please advice.
Regards
Rajkumar Kurmala
Notes Oracle Support 19Feb2018 20:56 (2+ months ago)
Nice to hear, you are really fast
Thanks for your work
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 17:11 (2+ months ago)
HI Bharath,
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=8986490236688&srNumber=316869858081&print=true&sortBy=Newest+on+To… 2/9
5/19/2018 SR Detail
I have commented and taken back up of original and restored updated one, i have test few loan it is working, but let me try couple payment batches
and will confirm.
Regards
Rajkumar Kurmala
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 16:40 (2+ months ago)
Hi Bharath,
I will check and let you know the results.
regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 19Feb2018 16:23 (2+ months ago)
Hi
PACKAGE BODY LNS_DISTRIBUTIONS_PUB
procedure create_event
You will find following code towards end of this procedure
if l_event_type_code = 'DISBURSEMENT_FUNDED' then immediately transfer to gl
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'MO_GLOBAL.GET_CURRENT_ORG_ID = ' || MO_GLOBAL.GET_CURRENT_ORG_ID());
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'l_org_id = ' || l_org_id);
FND_REQUEST.SET_ORG_ID(l_org_id);
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'Calling lns_distributions_pub.onlineAccounting...');
lns_distributions_pub.onlineAccounting(p_loan_id => p_acc_event_tbl(k).loan_id
,p_init_msg_list => fnd_api.g_false
,p_accounting_mode => 'F'
,p_transfer_flag => 'Y'
,p_offline_flag => 'N'
,p_gl_posting_flag => 'Y'
,x_return_status => l_return_status
,x_msg_count => l_msg_count
,x_msg_data => l_msg_data);
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'l_return_status = ' || l_return_status);
if l_return_status <> 'S' then
RAISE FND_API.G_EXC_ERROR;
null;
end if;
end if;
+++++++++++
Comment this code and test.
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 16:21 (2+ months ago)
Hi Bharath,
Please mention the package name as well.
regards
Rajkumar Kurmala
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 16:20 (2+ months ago)
Hi Bharath,
Please share the same.
Regards
Rajkumar Kurmala
ODM Action Plan Oracle Support 19Feb2018 16:06 (2+ months ago)
Hi
Shall I tell you the code, will you test it by commenting /modifying it ?
Best Regards
Bharat
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=8986490236688&srNumber=316869858081&print=true&sortBy=Newest+on+To… 3/9
5/19/2018 SR Detail
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 15:19 (2+ months ago)
Hi Bharath,
Uploaded, could you please mention the event which is calling transfer to GL.
Regards
Rajkumar Kurmala
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 15:19 (2+ months ago)
Upload to TDS successful for the file Diagnostics__Apps_Check_190218.txt.
ODM Action Plan Oracle Support 19Feb2018 15:06 (2+ months ago)
Hi
I find out the code, but it is written intentionally
It says that when Loan is Disbursement funded, it should be immediately transferred to GL.
I am working.
Please run Apps Check as mentioned below to collect file versions :
Responsibility: Purchasing or OM Super User
View > Request > Submit New Request
Program Name: Diagnostics: Apps Check
Parameter
Application 1: Loans
Run the program and attach output to SR
Best Regards
Bharat
ODM Research Oracle Support 19Feb2018 13:40 (2+ months ago)
Analysis
Note: This is INTERNAL ONLY research. No action should be taken by the customer on this information. This is research only, and may NOT be
applicable to your specific situation.
Code is written in PACKAGE BODY LNS_DISTRIBUTIONS_PUB AS
LNS_DIST_PUBP_B.pls
procedure create_event
IF (l_event_type_code = 'DIRECT_LOAN_APPROVED' OR l_event_type_code = 'APPROVED') THEN
l_activity := 'LNS_APPROVAL';
ELSIF l_event_type_code = 'DISBURSEMENT_FUNDED' THEN
l_activity := 'DISBURSEMENT';
ELSIF l_event_type_code = 'FUTURE_DISBURSEMENT_CANCELLED' THEN
l_activity := 'LNS_REMAIN_DISB_CANCEL';
ELSIF l_event_type_code = 'DIRECT_LOAN_ADJ_APPROVED' THEN
l_activity := 'LOAN_AMOUNT_ADJUSTMENT';
ELSIF l_event_type_code = 'ERS_LOAN_ADD_REC_APPROVED' THEN
l_activity := 'ERS_ADD_REC';
END IF;
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'l_activity is '||l_activity);
update lns_distributions
set event_id = l_event_id
,last_update_date = sysdate
,object_version_number = object_version_number + 1
where loan_id = p_acc_event_tbl(k).loan_id
and activity = l_activity
and nvl(disb_header_id, 1) = nvl(p_acc_event_tbl(k).disb_header_id,1)
and nvl(loan_amount_adj_id, 1) = nvl(p_acc_event_tbl(k).loan_amount_adj_id, 1);
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'In LNS_DISTRIBUTIONS_PUB.createEvent(), updation of event_id is done for
'||SQL%ROWCOUNT||' rows');
if l_event_type_code = 'DISBURSEMENT_FUNDED' then immediately transfer to gl
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'MO_GLOBAL.GET_CURRENT_ORG_ID = ' || MO_GLOBAL.GET_CURRENT_ORG_ID());
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'l_org_id = ' || l_org_id);
FND_REQUEST.SET_ORG_ID(l_org_id);
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'Calling lns_distributions_pub.onlineAccounting...');
lns_distributions_pub.onlineAccounting(p_loan_id => p_acc_event_tbl(k).loan_id
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,p_init_msg_list => fnd_api.g_false
,p_accounting_mode => 'F'
,p_transfer_flag => 'Y'
,p_offline_flag => 'N'
,p_gl_posting_flag => 'Y'
,x_return_status => l_return_status
,x_msg_count => l_msg_count
,x_msg_data => l_msg_data);
logMessage(FND_LOG.LEVEL_STATEMENT, G_PKG_NAME, 'l_return_status = ' || l_return_status);
if l_return_status <> 'S' then
RAISE FND_API.G_EXC_ERROR;
null;
end if;
end if;
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 13:36 (2+ months ago)
Upload to TDS successful for the file Desktop.rar.
Update from Customer VAIRAVAN.R@MMFL.IN 19Feb2018 13:27 (2+ months ago)
Upload to TDS successful for the file ap_product_registrations.xls.
ODM Action Plan Oracle Support 17Feb2018 16:15 (3+ months ago)
Hi
I am not able to reproduce.
1) Provide the following
select * from ap_product_registrations;
2) Provide Package code from your database for package LNS_FUNDING_PUB and LNS_DISTRIBUTIONS_PUB
Best Regards
Bharat
ODM Test Case Oracle Support 17Feb2018 15:47 (3+ months ago)
Tested in varctx01
created Loan L10361
Did payment
Only 1 program was fired "LNS: Loan Agreement Report"
Notes Oracle Support 16Feb2018 13:23 (3+ months ago)
Hi Rajkumar
I am trying to reproduce it internally so that I can log bug.
Pls give me some time, I will keep you posted.
Best Regards
Bharat
Update from Customer VAIRAVAN.R@MMFL.IN 16Feb2018 13:19 (3+ months ago)
Hi Bharath,
Any update on this sr.
Regards
Rajkumar Kurmala
ODM Data Collection Oracle Support 15Feb2018 13:27 (3+ months ago)
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=316869858081&file=log_sequence.xls
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : Return status after finalize call S
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : Returning success response ..
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : List of params passed back to caller
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : x_num_printed_docs = 1
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : x_payment_id = 262009
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : x_paper_doc_num = 103746
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : x_pmt_ref_num = 5755
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : x_return_status = S
iby.plsql.IBY_VALIDATIONSETS_PUB IBY_DISBURSE_SINGLE_PMT_PKG.submit_single_payment : EXIT
LNS_FUNDING_PUB G_LOG_ENABLED: Y
LNS_FUNDING_PUB G_MSG_LEVEL: 1
LNS_FUNDING_PUB
LNS_FUNDING_PUB LNS_FUNDING_PUB.SubscribeTo_Payment_Event +
LNS_FUNDING_PUB Savepoint is established
LNS_FUNDING_PUB Processing payment event...
LNS_FUNDING_PUB Input Data:
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LNS_FUNDING_PUB P_Event_Type: PAYMENT_CREATED
LNS_FUNDING_PUB P_Check_ID: 269010
LNS_FUNDING_PUB
LNS_FUNDING_PUB Processing payment for invoice #1
LNS_FUNDING_PUB
LNS_FUNDING_PUB LNS_FUNDING_PUB.PAY_SINGLE_INVOICE +
LNS_FUNDING_PUB Savepoint is established
LNS_FUNDING_PUB Processing payment...
LNS_FUNDING_PUB Input Data:
LNS_FUNDING_PUB P_INVOICE_ID: 264562
LNS_FUNDING_PUB L_DISB_HEADER_REC.PAYMENT_REQUEST_DATE = 05JAN18
LNS_FUNDING_PUB l_DISB_LINE_REC.DISBURSEMENT_DATE = 05JAN18
LNS_FUNDING_PUB
LNS_FUNDING_PUB LNS_FUNDING_PUB.UPDATE_DISB_LINE +
LNS_FUNDING_PUB Savepoint is established
LNS_FUNDING_PUB Updating disbursement line...
LNS_FUNDING_PUB Input Data:
LNS_FUNDING_PUB P_DISB_LINE_REC.DISB_LINE_ID: 381930
...........
LNS_FUNDING_PUB Calling to LNS_DISTRIBUTIONS_PUB.create_event...
LNS_DISTRIBUTIONS_PUB create_event BEGIN
fnd.plsql.fnd_file.open_files sid:22550587: open OUT_FNAME =o0806345.tmp
fnd.plsql.fnd_file.open_files sid:22550587: open LOG_FNAME =l0806345.tmp
fnd.plsql.fnd_file.write_buff.PUT_LINE sid:22550587: create_event BEGIN
LNS_DISTRIBUTIONS_PUB p_acc_event_tbl count = 1
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_acc_event_tbl count = 1
LNS_DISTRIBUTIONS_PUB loan_id = 363076
fnd.plsql.fnd_file.PUT_LINE sid:22550587: loan_id = 363076
LNS_DISTRIBUTIONS_PUB p_event_type_code = DISBURSEMENT_FUNDED
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_type_code = DISBURSEMENT_FUNDED
LNS_DISTRIBUTIONS_PUB p_acc_event_tbl(1).disb_header_id = 381930
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_acc_event_tbl(1).disb_header_id = 381930
LNS_DISTRIBUTIONS_PUB p_acc_event_tbl(1).loan_amount_adj_id =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_acc_event_tbl(1).loan_amount_adj_id =
LNS_DISTRIBUTIONS_PUB p_acc_event_tbl(1).loan_line_id =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_acc_event_tbl(1).loan_line_id =
LNS_DISTRIBUTIONS_PUB p_event_date = 05JAN18
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_date = 05JAN18
LNS_DISTRIBUTIONS_PUB p_event_status = U
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_status = U
LNS_DISTRIBUTIONS_PUB p_bc_flag =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_bc_flag =
LNS_DISTRIBUTIONS_PUB Calling LNS_XLA_EVENTS.create_event...
fnd.plsql.fnd_file.PUT_LINE sid:22550587: Calling LNS_XLA_EVENTS.create_event...
LNS_XLA_EVENTS create_event BEGIN
fnd.plsql.fnd_file.PUT_LINE sid:22550587: create_event BEGIN
LNS_XLA_EVENTS Input:
fnd.plsql.fnd_file.PUT_LINE sid:22550587: Input:
LNS_XLA_EVENTS loan_id = 363076
fnd.plsql.fnd_file.PUT_LINE sid:22550587: loan_id = 363076
LNS_XLA_EVENTS p_disb_header_id = 381930
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_disb_header_id = 381930
LNS_XLA_EVENTS p_loan_amount_adj_id =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_loan_amount_adj_id =
LNS_XLA_EVENTS p_loan_line_id =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_loan_line_id =
LNS_XLA_EVENTS p_event_type_code = DISBURSEMENT_FUNDED
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_type_code = DISBURSEMENT_FUNDED
LNS_XLA_EVENTS p_event_date = 05JAN18
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_date = 05JAN18
LNS_XLA_EVENTS p_event_status = U
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_event_status = U
LNS_XLA_EVENTS p_bc_flag =
fnd.plsql.fnd_file.PUT_LINE sid:22550587: p_bc_flag =
LNS_XLA_EVENTS l_loan_number = L339477
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_number = L339477
LNS_XLA_EVENTS l_legal_entity_id = 23274
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_legal_entity_id = 23274
LNS_XLA_EVENTS l_sob_id = 2021
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_sob_id = 2021
LNS_XLA_EVENTS l_loan_details.source_id_int_1 = 363076
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.source_id_int_1 = 363076
LNS_XLA_EVENTS l_loan_details.source_id_int_2 = 381930
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.source_id_int_2 = 381930
LNS_XLA_EVENTS l_loan_details.source_id_int_3 = 1
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fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.source_id_int_3 = 1
LNS_XLA_EVENTS l_loan_details.source_id_int_4 = 1
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.source_id_int_4 = 1
LNS_XLA_EVENTS l_loan_details.transaction_number = L339477
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.transaction_number = L339477
LNS_XLA_EVENTS l_loan_details.source_application_id = 206
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.source_application_id = 206
LNS_XLA_EVENTS l_loan_details.entity_type_code = LOANS
fnd.plsql.fnd_file.PUT_LINE sid:22550587: l_loan_details.entity_type_code = LOANS
LNS_XLA_EVENTS Checking if event already exists...
fnd.plsql.fnd_file.PUT_LINE sid:22550587: Checking if event already exists...
xla.plsql.xla_events_pub_pkg @ xla_events_pub_pkg.event_exists
.......................
xla.plsql.xla_accounting_err_pkg.set_options BEGIN of procedure SET_OPTIONS
xla.plsql.xla_accounting_err_pkg.set_options p_error_source = ACCT_ENGINE
xla.plsql.xla_accounting_err_pkg.set_options p_request_id =
xla.plsql.xla_accounting_err_pkg.set_options p_application_id =
xla.plsql.xla_accounting_err_pkg.set_options g_error_source = ACCT_ENGINE
xla.plsql.xla_accounting_err_pkg.set_options g_request_id = 1
xla.plsql.xla_accounting_err_pkg.set_options g_application_id = 206
xla.plsql.xla_accounting_err_pkg.set_options END of procedure SET_OPTIONS
xla.plsql.xla_accounting_engine_pkg.AccountingEngine BEGIN of AccountingEngine
xla.plsql.xla_accounting_engine_pkg.AccountingEngine p_application_id = 206 p_ledger_id = 2021 p_accounting_mode = F
p_accounting_batch_id = 39185
xla.plsql.xla_accounting_engine_pkg.SubmitAccountingEngine BEGIN of SubmitAccountingEngine
xla.plsql.xla_accounting_cache_pkg.GetLedgers BEGIN of function GETLEDGERS
xla.plsql.xla_accounting_cache_pkg.GetLedgers Count of ledgers returned = 1
xla.plsql.xla_accounting_cache_pkg.GetLedgers END of function GETLEDGERS
xla.plsql.xla_accounting_cache_pkg.GetArrayPad BEGIN of function GETARRAYPAD
xla.plsql.xla_accounting_cache_pkg.GetArrayPad p_ledger_id = 2021
xla.plsql.xla_accounting_cache_pkg.GetArrayPad p_max_event_date = 05JAN18
xla.plsql.xla_accounting_cache_pkg.GetArrayPad p_min_event_date = 05JAN18
.........
Notes Oracle Support 15Feb2018 13:12 (3+ months ago)
Did OWC
Whenever customer go to AP Invoices and doPayment
multiple programs are getting fired.
Taken FND Debug
Agreed to keep SR as non 24x7sev1
Update from Customer VAIRAVAN.R@MMFL.IN 15Feb2018 13:09 (3+ months ago)
Upload to TDS successful for the file log_sequence.xls.
Update from Customer VAIRAVAN.R@MMFL.IN 15Feb2018 13:08 (3+ months ago)
Upload to TDS successful for the file ALL_tiggers.xls.
Call Outbound Oracle Support 15Feb2018 12:17 (3+ months ago)
Call Outbound
Called +919003208839.
Spoke to Rajkumar
This is a serious concern because it is is impacting their Go live
Client is not ready to go live with this functionality
They have 34000 loans everyday
Disbursement of loans happen 23000 per day
Without PPR, they cannot do disbursement
It is almost 10000 request (almost 5 per request per loan)
He is extremely unhappy with the product as there are not getting any solution from Oracle
and they have done many customizations.
This issue was raised in their association and Oracle Loans got a bad name.
They need 24x7 sev1 and quick fix on this SR.
Decided to do OWC
Webex Conference Oracle Support 15Feb2018 12:16 (3+ months ago)
Oracle Web Conferencing: WEBEX
Hi,
I would like to collaborate with you in an WebEx Web Conference in order to progress your issue.
Please join the conference as soon as possible via the following link:
https://myoracle.webex.com/meet/bharat.rajani
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Thank you,
Bharat
ODM Issue Clarification Oracle Support 15Feb2018 12:00 (3+ months ago)
On : 12.2.5 version, Loan Accounting
ACTUAL BEHAVIOR
PPR Calling Create Accounting Program, during fund disbursement.
PPR automatically calling create Accounting program, Accounting program, Journal Import, Posting, LNS Loan Agreement Program and LNS billing
program.
This is happening for each loan No separately, so in case if we process fund disbursement for 500 loans, above requests are generating like
Example: 500*10= 5000 request are generating automatically, this is causing my concurrent managers blocking, and my conflict manager queue is
getting increased, ultimately, i am facing performance issue.
EXPECTED BEHAVIOR
Need a control or ability so that only 1 request fire per PPR
STEPS
The issue can be reproduced at will with the following steps:
1.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, concurrent manager got stucked up, and they get huge performance issue.
Notes Oracle Support 15Feb2018 11:08 (3+ months ago)
Hi,
My name is Bharat and I will be helping you with your issue. I am reviewing the information you provided and will have an action plan for you
shortly. the system.
Please post your consultative questions in My Oracle Support Communities at following site :
https://community.oracle.com/community/support/oracle_ebusiness_suite/receivables
Best Regards,
Bharat
Customer Problem Description VAIRAVAN.R@MMFL.IN 15Feb2018 10:58 (3+ months ago)
Customer Severity 1 Details
Work 24x7 option has been selected Work hours for this Service Request are 24x7.
Severity 1 Contact Information
** Customer's Management contact name: Venkatesh
** Customer's Management contact number: 919003208839
** Customer's Management Email Address: rajkumar.kurmala@cloverinfotech.com
** Primary Customer contact name: Vairavan Ramanathan
** Primary Customer contact number: +919003208839
** Primary Customer Email Address: vairavan.r@mmfl.in
** Primary Customer Contact Method: Email
** Secondary Customer contact name: Vairavan Ramanathan
** Secondary Customer contact number: +919047011273
** Alternate Contact Number: 8919987378
** Secondary Customer Email Address: vairavan.r@mmfl.in
Customer Problem Description
Problem Summary
PPR Calling Create Accounting Program, during fund disbursement.
Problem Description
PPR automatically calling create Accounting program, Accounting program, Journal Import, Posting, LNS Loan Agreement Program and LNS billing
program.
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=8986490236688&srNumber=316869858081&print=true&sortBy=Newest+on+To… 8/9
5/19/2018 SR Detail
This is happening for each loan No separately, so in case if we process fund disbursement for 500 loans, above requests are generating like
Example: 500*10= 5000 request are generating automatically, this is causing my concurrent managers blocking, and my conflict manager queue is
getting increased, ultimately, i am facing performance issue.
Error Codes
Problem Category/Subcategory
General Loans Issue
Uploaded Files
Template Question Responses
1) ###Business impact###
GO live is stopped due to this, since my loans disbursement per day would be somewhere around 3000 loans,so if i ran ppr for 3000 loans, my
system will crash in current senario.
2) ###Is the issue with Direct Loans or ERS Loans?###
Direct loans only.
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=8986490236688&srNumber=316869858081&print=true&sortBy=Newest+on+To… 9/9