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Plagiarism Scan Report


Report Genrated Date

15 Feb, 2018

Plagiarism Status

100% Unique

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Content Checked For Plagiarism:

In today s generation tourism and hospitality industry is acing towards the 21st century

were great competition is at phase and the demands o tourists is unexpectedly changing

that vastly needs to be coped up and catered. Hence, i not, they directly resolve o

looking towards other competitors who can immediately provide the desired requirements

and standards that su ficiently gives satis action and worth o the amount they have paid

or. In context, management should look into some philosophical theories which they can

apply to indicatively provide a quality service to ensure a competitive industry that

constantly survive and grow as the operations goes on. Deming 14 points o Management

Philosophy lucratively introduces philosophical theories that pertains to e fective and

e ficient management o individuals, organization, and other resources in attaining quality

service and all o the key points has been proven and tested as e fective where

statistically provides 95% results o pro iciency.

Enumerated below are some o the Deming 14 Points o Management which are very much

applicable or hospitality and tourism industry to competitively stay in the 21st century


A. Create reliability o purpose or continual improvement o systems, products and


B. Adopt a commitment to seek continuous improvements

C. Establish training on the job

D. Create harmony and unity between departments

E. Instill a vigorous program o education and sel -improvement or everyone.

The 14 points o Deming Management Philosophes are all considered applicable in all areas

o discipline especially in providing standard operations and quality service in the

hospitality industry. But the mentioned above ive points extracted rom the 14 points

presented by Deming are perspectively considered by mysel as the most signi icant attributes to the industry in the attainment o quality service. Hence, i the industry is sustainably visualizing as a growing business, everyone should be committed o doing the quality standard imposed by TQM, and this could be happed i proper training and education will be given to ully understand the concept that impartially be a routerinary process or quality achievement which will be a ground or continuously doing development and improvement in the making procedure and delivery o service. 2.To survive with the challenges o the 21st century, Total Quality Management is deemed necessary to be adopted and practiced in hospitality and tourism industry. As TQM ollows a set o standards and quali ications that is customer oriented which leads everyone to the right path o attaining excellent service and quality production process to the total satis action o the consumers/customers. However, implementing TQM is not easy as what

we comprehend, it undergo a lot o processes and sometimes giving up o we are used to, to something new. The ollowing are my perspective to some o the barriers o implementing TQM in the hospitality and tourism industry: (1) Lack o commitment by top management. The desire or achieving quality service starts rom the top management and be implemented to the lower level o the organization to have a uni ormity o views towards attaining organizational objectives. There ore, the commitment in continuously improving the service and adhering to total quality management should start rom the top management and the employees will commensurately adhere thereto. It should always be a point o table or everyone in the organization to strictly observe on the guiding principles and philosophies towards quality endeavour; (2) Resistant to change. Obviously people in an organization either indirectly or directly resist i some changes is being employed a

reason that we don t want to be out o the shell o our com ort zone, we do want to stay

on the same routine that we are used to. In like manner, people in the organization is

a raid o accepting new challenges that drives a challenging task o the management on

how to handle the situation which directly result o being a problem in implementing the

TQM; (3) Lack o understanding on the concept and philosophy o TQM. Plans and actions,

as well as the desire and commitment o attaining quality starts by thoroughly

understanding its concepts and how to go through with it, as such education is a must in

the procedural process o implementing TQM because i everyone in the organization are

neophyte on the concept it can be a detrimental case which may result to an

uncom ortable ailure in the implementation; (4) Improper planning, and training. One o

the major unctions o the top management is to create a plan be ore implementation.

However, due to lack o training and in ormation; planning becomes unsuccess ul that

results to ailure. In like manner, i the planning in the application o total quality

management in the organization will not be given emphasis, it will be an impediment on

the success o the implementation process; lastly Lack o inancial and human resources.

To ullu implement TQM it needs more resources and investment, especially inancial and

human resources which are the prime movers towards attainment o the endeavour.

Financial is the one that will provide the necessary materials in the execution o the plan

or quality and the human resources are the one who will execute the plan accordingly.

There ore, it is imperative in implementing TQM that education, proper training,

coordination, and empowering employees must be in order to ully execute the plan in

attaining quality management, services and production process. Constant monitoring and

updating ourselves with the current trend and some development in the business world are

means or us to be one step ahead towards our competitors specially in the

implementation o TQM in all aspect o our operation.

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