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HANDBOOK
Edition - 2010
DANGEROUS GOODS INSPECTOR’S HANDBOOK
TABLE OF CONTENTS
APPENDIX- D .................................................................................................................................... 35
D.1 Inspection checklist for air operators certified to carry Dangerous Goods ............................ 35
APPENDIX- E..................................................................................................................................... 50
E.1 Inspection checklist air operators not certified to carry Dangerous Goods ............................ 50
APPENDIX- F ..................................................................................................................................... 64
F.1 Checklist for the Grant of Authorization for the Carriage of Dangerous Goods by Air ......... 64
APPENDIX- G .................................................................................................................................... 80
G.1 Inspection checklist Ground handling agencies, Airport operator, Shippers or Other entities
....................................................................................................................................................... 80
APPENDIX- H .................................................................................................................................... 92
H.1 Approval checklist of chapter 28 & 35 of flight operational manual ..................................... 92
APPENDIX -I
Guidelines for Dangerous Goods Inspector to check system of providing
information about dangerous goods that are not permitted in passenger’s baggage……95
RECORD OF REVISION
LIST OF
DATE OF
SR. NO SUBJECT EFFECTIVE
REVISION
PAGES
1. INTRODUCTION
1.0 INTRODUCTION TO DG SURVEILLANCE AUDIT
To carry out the Surveillance in scheduled and organized manner, specialist in the
field of Dangerous goods from DGCA, Industry and service provider have been appointed
as Dangerous Goods inspectors. These Inspectors are required to carry out the inspection
of the operators and other agencies such as shippers, freight forwarders, airport operators
etc. in order to ensure compliance with the provisions of the Aircraft (Carriage of
Dangerous Goods) Rules 2003, Technical Instructions on the Safe Transport of
Dangerous Goods by Air. Detailed guidelines and procedures for carry out such audits
have been detailed in this “Dangerous Goods Inspectors Handbook” which is based on
Civil Aviation Requirement, Section 11- Safe Transport of Dangerous Goods by, Series
“D” Part I, Issue III dated 08th January 2010.
2. ADMINISTRATIVE STRUCTURE
The Chief Inspector of Dangerous Goods shall be responsible for ensuring the
compliance with the Aircraft (Carriage of Dangerous Goods) Rules 2003. His functions
shall include the following:
c) He shall ensure that the surveillance progamme covers the air operators, ground
handling agencies, airport operators, shippers and other entities.
d) He shall ensure that the inspection checklist covers the handling responsivities if
subcontracted to an external handling company and that the air operator provides
subcontractor with appropriate documents and manuals
e) He shall assign an inspector for the inspection of the operator at the time of grant of
approval of the carriage of dangerous goods by air
1. Shall participate in two days initial training upon joining the Dangerous Goods
Division.
3. Training of new Dangerous Goods Inspectors is under the direction of the Joint
Director General.
5. Training plan is approved by the Joint Director General. A training record must
be established and maintained for the period of 24 months of each Dangerous
Goods Inspector at the Headquarters.
Inspector identification
Complete form for Photo Identity Card
Headquarters building security requirements and procedures
Complete form for airport entry pass, if applicable
Photo taken for building pass, if applicable.
Correspondence procedures
The language requirements for documents, correspondence and e-mails to the
public and regional offices
The internal and external correspondence system – file numbers, signature
blocks, due dates, coordination procedures
The procedures for protected documents
The procedures for executive correspondence (Ministerial, Briefing notes,
Question Period notes)
The procedure to finalize correspondence and documents
General organization
Departmental organization chart
Objective: At the completion of this section the trainee will be able to:
Recognize the different regulatory documents that may be useful or
necessary for an Inspector.
Regulatory documents
The Aircraft Act
Aircraft (Carriage of Dangerous) Rules 2003
Civil Aviation Requirements (CAR)
Air Operators Certificates
The International Civil Aviation Organization Documents
The International Air Transport Association Dangerous Goods Regulations
Objective: At the completion of this section the Inspector will be able to:
Introduction
Transition from industry to government
Required Documents
Dangerous Goods Inspector Hand book
Aircraft Act (or overview booklet, whichever is available)
OPERATOR MANUALS
Standard Operating Procedures Manual (SOPs)
Safety Emergency Procedure Hand book/Manual.
Objective: At the completion of this section the inspector will be able to:
Effectively communicate
Human Resources
Communication Skills
Leadership skills
Time Management
Stress Management
Conflict Management
Safety Management System
Objective: At the completion of this section the Inspector will be able to Identify the
purpose and function of the policy of inspection frequency. Understand how the various
inspections are planned.
Frequency of Inspection
The purpose of system and who uses it
Provide overview of how system works
Development of annual inspection program
Part B – Recurrent
Welcome
Introduction to immediate workgroup and other employees, Attendance sheet (Date and
Signature)
Opening address
Data Analysis
Review of Dangerous Goods Inspectors’ Handbook
Objective: At the completion of this section the inspector will be able to:
3.1.1 The Chief Inspector shall prepare an Annual Surveillance Programme (ASP) and
the DG Inspectors shall carry out the surveillance audits as per ASP.
3.1.2 Surveillance
Apart from scheduled Surveillance checks & Regulatory Audits, it is also decided to
carry out the random inspection. Random inspections are unplanned checks and will be
carried out to verify the affectivity of internal audit system of any organisation and ensuring
the continued compliance of previous DGCA audit/ surveillance findings.
A. Inspector shall ensure that the operator has structured required manuals to carry
dangerous by air as per appendix E.
E. ULD shall not be loaded on aircraft unless it is inspected for any damage(s).
H. Inspector shall ensure that the operator has structured the provision of information
to pilot-in-command.
I. Inspector shall ensure that the operator has structured the provision of information
in the event of an aircraft accident/incident.
J. Securing of Dangerous Goods Cargo loads, the operator shall protect the
Dangerous Goods from being damage.
L. Packages of Dangerous Goods bearing “Cargo aircraft only” label shall be loaded in
accordance with the provisions in the TI/IATA DGR manual.
O. In case if the operator is availing services from subcontractor, he must verify the
appropriate documents and operational manuals are provided to the same.
P. Inspector must ensure that there is an inspection planned for authorized, non-
authorized, national and foreign operators.
Q. Inspector must ensure that the passengers are warned as to the types of dangerous
goods that they are prohibited or restricted from transporting aboard an aircraft.
The DG inspector shall consult with the Chief Inspectors of dangerous Goods and
check whether any other officials from DGCA will join him during the surveillance audits.
Level 1 – Any noncompliance with the Technical Instructions, which would lower the
standard and probably place the aircraft or personnel in a hazardous situation. Depending
on the extent of the Level 1 finding, consideration should be given to prohibiting the
operator from carrying dangerous goods until corrective action has been taken
Level 2 – Any non compliance with the Technical Instructions, which could lower the
standard and probably place the aircraft or personnel in a hazardous situation. The
corrective action period granted by DGCA should be appropriate to the nature of the
finding, but initially not more than 30 days from the date of audit.
Any Level 1 findings identified during the audit shall be immediately brought to the
attention of the Chief Inspector of Dangerous Goods. The Chief Inspector of Dangerous
Goods shall take such immediate corrective action that may be required.
Non-compliance issues that were identified by the Dangerous Goods Inspector, but
not agreed by the operator shall be brought to the attention of the Chief Inspector, who
shall evaluate and guide the Dangerous Goods Inspector on the course of action that
should be taken.
The Audit Report shall be submitted by the Dangerous Goods Inspector to the Chief
Inspector of Dangerous Goods.
The Dangerous Goods Inspector who carried out the audit of an organization shall follow
up with the organization and confirm that the organization has taken corrective action on
Level 2 findings within the time-frame agreed during the de-briefing.
If the organization has failed to take corrective actions within the stipulated time, same
shall be brought to the attention of the Chief Inspector who shall guide the Dangerous
Goods Inspector on the course of action that should be taken.
The Dangerous Goods Inspector shall prepare a Monthly Audit Report covering all
surveillance audits and random inspections carried out by them and shall send the
Monthly Audit Report to the Chief Inspector not later than 10th day of the following month.
The Chief Inspector shall review shall review the Monthly Audit reports received from the
DG Inspectors and take appropriate actions as may be required.
The Chief Inspector shall also review the performance of DG Inspector and ensure that
the schedule detailed in ASP is maintained.
The Chief Inspector shall hold periodical review meetings of Dangerous Goods Inspectors.
The Chief Inspector shall appoint an inspector to review and inspect the Dangerous goods
manual based on CAR Section 11 Series ‘E’ Part I and CAR Section 8 Series ‘O’ Part
II.
An inspection is to be conducted as per the checklist given in Appendix ‘B’ of CAR Section
11 Series ‘E’ Part I.
4. INSPECTION CHECKLISTS
4.1 Inspection checklist for the operators which are certified to carry dangerous
goods by air
Attached as Appendix D
4.2 Inspection Checklist for the operators which are not certified to carry dangerous
goods by air
Attached as Appendix E
4.3 Inspection checklist for the grant of approval to carry dangerous goods
Attached as Appendix F
4.4 Inspection checklist for GHA, airport operator, shippers and other entities
Attached as Appendix G
4.5 Checklist for the approval of CH-35 and CH-28 of flight operations manual
Attached as Appendix H
Attached as Appendix I
Civil Aviation Requirement Section 11- Safe Transport Of Dangerous Goods by Air
Series ‘D’ Part I Issue III, dated 8Th January 2010 describes the Guidelines and Procedure
for Dangerous goods Inspections.
APPENDIX- A
Ref: Date:
To
Attn: Name & Designation of the Person responsible for Dangerous Goods
This is to inform you that Dangerous Goods Surveillance Audit of your organization is
scheduled on (DATE) at (Name of the Station). A copy of the checklist that shall be used
for the audit is enclosed herewith which may be of use to you to prepare your organization
for the proposed surveillance audit.
Shri ( Name) will be the designated inspector. Should you need any further clarifications,
you may contact him over telephone or by e-mail. His contact details are (Telephone No)
and (E-Mail address)
Please confirm receipt of this communication to this office and also to the designated
inspector.
Enc: as above
APPENDIX- B
B.1 AUDIT FINDING REPORT TO THE ORGANIZATION - TEMPLATE
Ref: Date:
To
Attn: Name & Designation of the Person responsible for Dangerous Goods
Should you need any further clarifications, you may contact the Inspector Shri (Name of
the Inspector) over telephone or by e-mail. His contact details are (Telephone No) and (E-
Mail address)
Please confirm receipt of this communication to this office and also to the designated
inspector.
Enc: as above
APPENDIX- C
Ref: Date:
To
Chief Inspector
Dangerous Goods Division
O/o of DGCA
Technical Centre,
New Delhi.
Following Dangerous Goods Surveillance Audits were carried out during the month of
(State the month/Year).
Sr. No Name of the Date of Audit Name (s) of No. of non- No. of
Organization Inspectors conformity Observations
Detailed Audit Finding Reports are enclosed herewith for your kind perusal and records.
Enc: as above
APPENDIX- D
D.1 Inspection checklist for air operators certified to carry Dangerous Goods
Station/Location
Area covered in
Inspection
Date(s) of Inspection
Name(s) of Inspectors
Check:
Operators relevant manuals
Verify use and adequacy of the
procedures and checklists
3 The Dangerous Goods Regulations 1.4.1 1.5.4
Training of the Operator has been Aircraft
approved by DGCA Rules
Check: Validity of the approval
Check:
Relevant documentation
Physical availability of arrangements
10 Ground Emergency Drill Information is 7.4.8 9.5.12
adequately displayed in all areas where
dangerous goods are handled
Check: Documentation
12 The Operator has a system of providing 7.4.8
the Emergency Response Information on
board aircraft
Check:
Dangerous GoodsDocumentation
Division, New Delhithat details 37
the EDITION 2010, Revision 5
procedures
DANGEROUS GOODS INSPECTOR’S HANDBOOK
Check:
Documentation that details the procedures
16 The Operator has an appropriate disposal 7.3 9.2.1.3
system for unclaimed and or undelivered
dangerous goods
Check:
Documentation that details procedures
17 The Operator ensures to comply with the 1.4
Documentation that confirms the
regulations
compliance
for transportation of (Notes)
Company Material (COMAT) that contains
dangerous goods.
18 Check: Documentation
The Operator that appropriately
has deployed confirms 1.4.1 1.5.A
compliance
trained personnel for acceptance of Table 1.4 9.1.1.1
cargo other than dangerous goods
Check:
Physical availability
Pictorial information in addition to
written information
Check:
Physical availability of current checklists
Few checklists that were used for
acceptance of dangerous goods.
Enclose a specimen of the checklist
Check:
The contents
Provide a specimen along with report to
Headquarters.
Check:
Technical Instructions and or IATA DGR Operator’s
Cargo Operations Manual or equivalent
Check:
Documentation of procedures
Physical evidences to conform
compliance
Check:
Documentation for Procedures
Physical arrangements
The Operator has designated an 7.2.2.1 9.2
26 appropriate place for storage of 9.3.2
dangerous goods in the warehouse.
Check:
Placarded to show that the place is
designated for storage of dangerous
goods and Compatibility Chart is
prominently displayed
Availability for required firefighting
equipment in the area where cargo is
stored and easily accessible to fire
tenders
“NO SMOKING” signage is prominently
displayed
First-Aid box is available in the warehouse
Check :
Documentation of the procedures
Physical availability of ULD tags that
meets the requirements
Observe whether the Staff responsible
could prepare the tag correctly
Check:
Documentation of the procedures
Physical availability of hazard and
handling labels that meets the
requirements
Check
Documentation of the permitted
quantities
Quantity limits for different
types/versions of aircraft operated
by the operator
Quantity limits permitted when dry ice
is used as refrigerant material for
food items that are carried in the
service galley area in the main cabin
Check:
Documentation of the permitted
quantities
Check:
Documentation of procedures
Operator holds required securing
material that are easily available for
the personnel responsible for
securing of goods
Verify by observation (if possible)
correct loading of dangerous goods
Check:
Documentation of the procedures
NOTOC contains all information required and
detailed in Technical Instructions.
Check whether the NOTOC has been
completed correctly including signature
Check:
Documentation of the procedures Check the
accessibility
Check:
The Documentation for procedures
Check:
Check:
The inter and intra arrangements between various
related agencies and verify the adequacy of such
arrangements
Check:
Training records and duty roster
Validity of the certification
46 The Operator has s y s t e m o f s e e k i n g 1.4.2.2
7.5.2.2 1.5.0.3
9.5.3.5
confirmation from the passengers that their
baggage does not contain dangerous goods
that are not permitted in passenger
baggage.
Check:
Documentation of procedures
Observe check-in Process
51 Check:
The Documentation of proceduresappropriately
Operator deploys 1.4.1 1.5
trained personnel as Load Planners Table 1.4
Check:
Compare training records and duty 1.4.2.2 1.5.0.3
roster
Validate the certification
Check:
Compare training records and duty roster 1.4.2.2 1.5.0.3
Validate the certification
Check:
Compare training records and duty roster 1.4.2.2 1.5.0.3
Validate the certification
Check:
Validate the certification
DETAILS OF NON-CONFORMITY
ADDITIONAL OBSERVATIONS
Sr. No Details
Date:-
Date:-
APPENDIX- E
E.1 Inspection checklist air operators not certified to carry Dangerous Goods
Station/Location
Area covered in
Inspection
Date(s) of Inspection
Name(s) of Inspectors
Check:
Current edition of Technical
Instructions or IATA DGR
Operator’s Manuals on Cargo
Operations/Flight Operations/Cabin Crew
SEP/ Passenger Services
Check whether Cargo and Other
Operations Staff have been provided with
the information
Check:
Relevant documentation
Check physical availability of
arrangements
Ground Emergency Drill Information is
9 adequately displayed in all areas where 7.4.8 9.5.12
goods are handled
Check: Documentation
Check:
Documentation that details the procedures
Verify the arrangements if the operator
engages the services of handling agents.
Check :
Documentation that details procedures
Documentation that confirms the
compliance
Check:
Physical availability
Pictorial information in addition to
written information
Check:
Technical Instructions and or IATA DGR
Operator’s Cargo Operations Manual
or equivalent
Check:
Check:
Documentation of procedures
Operator holds required securing
material that are easily available for the
personnel responsible for securing of
goods
Verify by observation (if possible) correct
loading of dangerous goods
Check:
Documentation of the procedures
Check whether the NOTOC has been
completed correctly including signature
Check:
Documentation of the procedures
Check the accessibility
Check:
The Documentation for
procedures
Check:
Check:
The inter and intra arrangements
between various related agencies
and verify the adequacy of such
arrangements
Check:
Training records and duty roster 1.5.0.3
Validity of the certification 1.4.2.2
Check:
Documentation of procedures
Observe check-in process
Check:
Compare training records and duty
roster
Validation of the certification 1.4.2.2 1.5.0.3
1.4.1 1.5
39 The operator deploys appropriately Table 1.4
trained personnel for loading/unloading
operations
Check:
Compare training records and duty
roster 1.4.2.2 1.5.0.3
Validation of the certification
DETAILS OF NON-CONFORMITY
ADDITIONAL OBSERVATIONS
Sr. No Details
Date
APPENDIX- F
F.1 Checklist for the Grant of Authorization for the Carriage of Dangerous
Goods by Air
Passenger
Check:
Operators relevant manuals
Verify use and adequacy of
the procedures and checklists
2 The Dangerous Goods Regulations 1.4.1 1.5.1
Training of the Operator has been Aircraft
approved by DGCA Rules
Check:
Current edition of Technical
Instructions or IATA DGR or
Equivalent DGOM containing
all ICAO TI/IATA references
Operator’s Manuals on Cargo
Operations/Flight
Operations/Cabin Crew SEP/
Passenger Services
Check:
Manuals and other Instructions
have been provided
6 The Operator has established a 1.4.1 1.5.5
system of maintaining training Table
records that meets the 1.4
requirements of the Regulations 1.4.2.4
Check:
Training Manual for 7.4.10
requirements regarding
maintenance of training
records
7 The Operator has established 7.4.8 9.5.1.2
appropriate Emergency
Management System required to
meet any emergencies arising
during ground operations (spill or
leak of dangerous goods etc.,)
Check:
Relevant documentation e.g.
emergency drill chart etc.
Check physical availability of
arrangements
8 Ground Emergency Drill 7.4.8 9.5.1.2
Information is adequately displayed
in all areas where dangerous
goods are handled
Check:
Onsite review of Physical
availability of Drill information
Check: Documentation
Check:
Documentation that details the
procedures
Verify the arrangements if the
operator engages the services
of handling agents
12 The Operator has a system of 7.4.6 9.6.4
immediately notifying the DGCA
about the aircraft incident/accident
arising due to dangerous goods on-
board an aircraft
13 The Operator has a system of 7.4.11 9.8
maintaining records related to
carriage of dangerous goods
Check :
Onsite review
14 The Operator has an appropriate 7.3.1 9.3.6.3
disposal system for unclaimed and
or undelivered dangerous goods
Check :
Documentation that details
procedures
Documentation that confirms
the compliance
15 The Operator ensure to comply 1.4
with the regulations for (Notes)
transportation of Company
Material (COMAT) that that
contain.
Check:
Documentation that confirms
compliance
16 The Operator has deployed 1.4.1 1.5.A
appropriately trained personnel for Table 9.1.1.1
acceptance of dangerous goods. 1-4
Check:
Technical Instructions and or
IATA DGR or Equivalent
Document
Operator’s Cargo Operations
Manual or equivalent
21 The Operator has a system of Sec-11
maintaining records of shipments Series-E
that have been rejected on the Part-I
basis of dangerous goods
acceptance checklist.
Check:
Documentation of procedures
Physical evidences to conform
compliance
22 The Operator has a system of 1.2.10
ensuring that the dangerous goods
Check:
Documentation for
Procedures Physical
arrangements
23 The Operator has designated an 7.2.1 9.2
appropriate place for storage of 9.3.2
dangerous goods in the
warehouse.
Check:
Placarded to show that the
place is designated for storage
of dangerous goods;
E
Easy accessibility to fire
tenders;
Check:
“NO SMOKING” signage is
prominently displayed;
First-Aid box is available in the
warehouse;
First-Aid and Emergency
Information is prominently
displayed.
25 The Operator has a designated 7.2.9 10.9.2.
place for storage of radioactive 1
material(if applicable)
Check:
That it is not located in highly
populated operational areas; 10.9.2.
Appropriate placards that 1.2
indicate that the place is
designated for storage of 10.9.2.
radioactive material and 1.3
confirm that the placards
contain Trefoil Symbol
ADDITIONAL OBSERVATIONS
Sr. No Details
Date of Inspection
Name of Inspector
Principal Operator/
Personnel associated
during the inspection
Date
Date
Date
APPENDIX- G
G.1 Inspection checklist Ground handling agencies, Airport operator, Shippers
or Other entities
Station/Location
Area covered in
Inspection
Date(s) of Inspection
Name(s) of Inspectors
Check:
Technical Instructions and or IATA DGR
Operator’s Cargo Operations Manual or
equivalent
DETAILS OF NON-CONFORMITY
ADDITIONAL OBSERVATIONS
Sr. No Details
Date
APPENDIX- H
H.1 Approval checklist of chapter 28 & 35 of flight operational manual
3 Training requirements
Name:
Appendix I
1. The Inspector must ensure the below mentioned information on the types of dangerous
goods which a passenger is forbidden to transport aboard an aircraft:
2. The Inspector must ensure that the operator or the operator’s handling agent and the
airport operator must ensure the notices warning passengers of the types of dangerous
goods which they are forbidden to transport aboard an aircraft are prominently displayed,
3. Inspector must ensure that notices must include visual examples of dangerous goods
forbidden from transport aboard an aircraft.
4. Inspector must ensures that the provision is made for the check-in process to be
completed remotely (e.g. via the Internet),
The operator has made the provision of information on the types of dangerous
goods which a passenger is forbidden to transport aboard an aircraft is presented to
passengers. Information may be in text or pictorial form but must be such that the check-
in process cannot be completed until the passenger, or a person acting on their behalf,
has been presented with this information and indicated that they have understood the
restrictions on dangerous goods in baggage.
The operator or the airport operator must ensure that information on the types of
dangerous goods which a passenger is forbidden to transport aboard an aircraft is
presented to passengers. Information should be in pictorial form and must be such that
the check-in process cannot be completed until the passenger has been presented with
this information and indicated that they have understood the restrictions on dangerous
goods in baggage.
6. Operators’ check-in staff must be adequately trained to assist them in identifying and
detecting dangerous goods.
-2-
7. Check-in staff should seek confirmation from a passenger that they are not carrying
dangerous goods that are not permitted, and seek further confirmation about the contents
of any item where there are suspicions that it may contain dangerous goods that are not
permitted.
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