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After my studies as a technical engineer, I worked successively as a Quality Test Engineer, Quality
Control Manager, Quality Auditor and Quality Manager in various sectors.
At the moment, I am working as an ISO Quality Manager for the service Signalling Projects at
Infrabel, the organisation that manages the Belgian rail network’s infrastructure. I am responsible for
setting up, implementing, monitoring and maintaining the ISO 9001 certified quality management
system.
A standard is not a law, but an agreement or best practice that an organisation can apply voluntarily.
A standard reflects a good level of professionalism. A quality management system is a tool with which
an organisation can determine how it can meet the requirements of its customers and the other
interested parties that are involved in its activities.
1. customer focus;
2. leadership;
3. engagement of people;
4. process approach;
5. improvement;
6. evidence-based decision making;
7. relationship management.
ISO 9001:2015 describes for each part which requirements your products, services and organisation
have to meet in order to enjoy the above benefits.
However, ISO does not provide certification or conformity assessment. This is performed by
accredited certification bodies. These are establishments that evaluate an organisation’s
management system and certify them with respect to the published standards.
I understand that the previous version of ISO 9001 dates from 2008 and
that there is now a new version?
That’s right. A new version of ISO 9001 appears about every seven years.
It was first issued in 1987: at that time, you had to describe in detail what your business did. What
applied in the 1994 version, was ‘say what you do and do what you say’. In the 2000 version, you had
to focus on proper processes in order to continually improve and thereby increase your customer
satisfaction. There was nothing added in 2008, but it was more precise about the interpretation of the
standard. ISO 9001:2015 was published on 23 September 2015.
What are the main differences between ISO 9001:2008 and ISO
9001:2015?
ISO 9001:2015 HAS TEN CLAUSES INSTEAD OF EIGHT
ISO 9001:2015 has ten clauses instead of eight. The following table shows the relationship of the ISO
9001:2008 clauses to those in the new ISO 9001:2015.
0. Introduction 0. Introduction
1. Scope 1. Scope
2. Normative reference 2. Normative reference
3. Terms and definitions 3. Terms and definitions
4. Quality management system 4. Context of the organisation
5. Leadership
5. Management responsibility
6. Planning
6. Resource management 7. Support
7. Product realisation 8. Operation
9. Performance evaluation
8. Measurement, analysis and improvement
10. Improvement
The first three clauses in ISO 9001:2015 are largely the same as those in ISO 9001:2008, but there
are considerable differences between ISO 9001:2008 and ISO 9001:2015 from the fourth clause
onwards. The last seven clauses are now arranged according to the PDCA cycle (Plan, Do, Check,
Act). The following figure shows this.
Clauses 4, 5, 6 and 7 of ISO 9001:2015 come under PLAN, clause 8 comes under DO, clause 9
comes under CHECK and clause 10 is covered by ACT.