Diebold Atm Operator Manual

ATMdesk
Diagnostic Solution for NCR 56xx

58xx (Personas)
53xx (EasyPoint)
66xx (SelfServ) ATMs
User’s Manual
Version 8.5
© 2005-2017 ATMdesk
ATMdesk User’s Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE, ATMDESK
MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS
MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR OWNERSHIP,
IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR
PURPOSE OR USE. In no event shall ATMdesk be liable for errors contained herein or for
indirect, incidental, special, consequential, reliance or cover damages, including loss of
profits, revenue, data or use, incurred by any user or any third party.
This document contains information which is protected by copyright. All Rights Reserved. No
part of this work covered by copyright herein may be reproduced or used in any form or by
any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or
information storage and retrieval systems - without permission of the copyright owner.
ATMdesk is a registered trademark of ATMdesk.
Other product names mentioned herein are used for identification purposes only and may
be trademarks and/or registered trademarks of their respective owners.
It is the policy of ATMdesk to improve products as new technology, components, software,

and firmware become available. Therefore delivery, availability and specifications are subject
to change without prior notice.
© 2005-2017 ATMdesk Page 2 of 72

Table of Contents
1 Introduction........................................................................................................................ 4
1.1 ATMdesk/Field (ATMdesk/Pro and ATMdesk/2)......................................................... 5
1.2 ATMdesk/Repair and ATMdesk/Plus ........................................................................... 6
1.3 ATMdesk/Demo ........................................................................................................... 7
2 User Interface ..................................................................................................................... 8
2.1 Main Menu .................................................................................................................. 9
2.2 Supervisor Menu........................................................................................................ 10
2.3 Device Diagnostics Menu .......................................................................................... 11
2.4 Confidence Tests Menu ............................................................................................. 13
2.5 Logs and Tallies Menu ............................................................................................... 15
2.6 Printing and Saving Reports....................................................................................... 16
3 Supported Devices and Tests ........................................................................................... 19
3.1 Encrypting Pin Pads ................................................................................................... 20
3.2 Card Readers.............................................................................................................. 24
3.3 Anti-Skimmers ........................................................................................................... 30
3.4 Receipt and Journal Printers...................................................................................... 33
3.5 Statement Printers..................................................................................................... 36
3.6 Cash Dispensers ......................................................................................................... 40
3.7 Envelope Depositories ............................................................................................... 45
3.8 Envelope Dispensers .................................................................................................. 47
3.9 Bunch Note Acceptors ............................................................................................... 48
3.10 Bunch Note Recyclers ................................................................................................ 51
3.11 Cheque Processing Modules...................................................................................... 57
3.12 Customer and Operator Displays .............................................................................. 62
3.13 Touch Screens ............................................................................................................ 63
3.14 Operator Panels ......................................................................................................... 64
3.15 Operator Keyboards .................................................................................................. 65
3.16 Rear Indicators ........................................................................................................... 66
3.17 Miscellaneous Indicators ........................................................................................... 67
3.18 Media Entry Indicators .............................................................................................. 68
3.19 Alarms ........................................................................................................................ 69
3.20 Mode Switches .......................................................................................................... 70
3.21 Barcode Readers ........................................................................................................ 71
4 Troubleshooting ............................................................................................................... 72

1 Introduction
ATMdesk is an independent diagnostic solution for NCR 56xx, NCR Personas (58xx),
NCR EasyPoint (53xx/55xx) and NCR SelfServ (66xx) ATMs.
ATMdesk line consists of several distinct products. All products share the same user
interface and features.
Once ATMdesk is successfully launched on an ATM or PC (for details, please refer to

appropriate ATMdesk Installation/Setup Manual), there's little to learn. An experienced ATM
service engineer will immediately recognize most of ATMdesk features.
This manual explains important points you need to know while using your ATMdesk and
then lists devices and tests currently supported by ATMdesk.

1.1 ATMdesk/Field (ATMdesk/Pro and ATMdesk/2)

ATMdesk/Field is a standalone Linux-based ATM application booted entirely from a
removable media (floppy, CD or USB flash disk). ATMdesk/Field is designed to test live NCR
ATMs in the field or in the workshop.
ATMdesk/Field is not installed on the ATM's hard disk and it leaves no traces within the
ATM. It does not depend on the software installed on the ATM's hard disk either.
ATMdesk/Field uses a dedicated hardware key (an USB/PS2 Dongle or a Smart Card) to hold
your ATMdesk/Field license. The key must be present at startup to enable unrestricted use
of ATMdesk/Field.
Depending on your license, ATMdesk/Field offers the following options:
• ATMdesk/Pro for all NCR ATMs.

• ATMdesk/2 for NCR 56xx, Personas (58xx) and EasyPoint (53xx/55xx) ATMs only.
The actual option (/Pro or /2) is selected on start-up according to the license purchased and
loaded in your ATMdesk Key. The software package is the same in all cases.
Please refer to ATMdesk/Field Setup and Handling Manual for details specific to
ATMdesk/Field usage.

1.2 ATMdesk/Repair and ATMdesk/Plus

ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.
ATMdesk/Repair is designed to test individual ATM modules during repair process in a
workshop.
ATMdesk/Repair is a desktop equivalent of ATMdesk/Pro designed to test all NCR ATM

modules. It is ideal for companies dealing with ATM spare parts.
ATMdesk/Repair uses a dedicated USB-SDC adapter to connect SDC modules to the PC. The
adapter also holds your ATMdesk/Repair license and must be present at all times to enable
unrestricted use of ATMdesk/Repair, even if testing only USB or RS232 devices.
Depending on your license, ATMdesk/Repair offers the following options:
• ATMdesk/Repair for all NCR ATM modules.

• ATMdesk/Repair Lite for selected types of ATM modules only (e.g. only for
dispensers or only for card readers).
• ATMdesk/Plus is a variant of ATMdesk/Repair which uses your existing
ATMdesk/Field license instead of separate ATMdesk/Repair license (an ATMdesk Key
holding a valid ATMdesk/Field license is required in addition to the USB-SDC
adapter).
The actual option (/Repair, /Repair Lite or /Plus), as well as module types for Lite, is selected
at the time of purchase (appropriate type of USB-SDC adapter is supplied). The software
package is the same in all cases.
Please refer to ATMdesk/Repair Installation Manual for details specific to ATMdesk/Repair

and ATMdesk/Repair Lite usage.
Please refer to ATMdesk/Plus Installation and Handling Manual for details specific to
ATMdesk/Plus usage.

1.3 ATMdesk/Demo
ATMdesk/Demo is a function-limited version of ATMdesk/Pro. If you wish to quickly see
what ATMdesk looks like and what it is good for, you can freely download ATMdesk/Demo
from our website www.atmdesk.com.

2 User Interface
ATMdesk is controlled through a hierarchical menu system. Typical menu screen is shown
below:
ATMdesk user interface is minimized to fit limited input capabilities of an ATM:
• Digits 0-9 are used for menu item selection or digital entry. If information spans
across several pages, 0 and 9 are used to scroll up and down. Current/Total page
counter is displayed in the top right corner.
• FDKs (buttons along both sides of the screen) usage is context-dependent; current
FDK assignment is displayed next to the button.
• Bottom LEFT FDK is commonly used for negative-style actions (like BACK or CANCEL).
CANCEL/CLEAR/ESC keys on the main keypad can be always used instead of this FDK.
• Bottom RIGHT FDK is commonly used for positive-style actions (like CONFIRM or OK).
ENTER key on the main keypad can be always used instead of this FDK.
An actions can be also selected by a mouse click (ATMdesk/Repair only) or by ATM touch
screen, if present (ATMdesk/Field only), or by a standard PS/2 or USB computer keyboard, if
connected (all versions).
ATMdesk/Field can use either front (Customer Monitor/Keyboard) or rear (EOP or GOP/COP
– Extended or Graphic/Compact Operator Panel) ATM interface. If an operator panel is
found on ATMdesk startup, rear interface is activated automatically to facilitate work on
through-the wall ATMs where engineer usually stays at rear. Active ATMdesk interface can
be changed (transferred) via menu whenever required.
BOP (Basic Operator Panel) cannot be used as rear interface; however it can be tested as an
ATM device. On ATMs with BOP ATMdesk can only use front interface.

2.1 Main Menu

First screen displayed upon successful start of ATMdesk is Main Menu:
• Supervisor Functions provide operations like interface transfer (front to rear or vice
versa), device re-scanning and so on.
• Device Diagnostics provide access to detailed device tests. Each device found by
ATMdesk will be listed in this menu.
• Confidence Tests provide access to quick device checks. Each device found by
ATMdesk will be listed in this menu. Here you can check if a device or the whole ATM
is operational without going into technical details.
• Logs and Tallies provide access to ATM Error Logs and Device Tallies maintained by
the ATM platform (ATMdesk/Field only).
To exit from ATMdesk select EXIT and confirm your choice. ATMdesk/Repair will close;
ATMdesk/Field will close and then reboot the ATM.

2.2 Supervisor Menu

Supervisor Menu provides access to several control functions of ATMdesk:
• Restart ATMdesk repeats full device scanning process. Use this option if a device was
reconnected to another port or if a new device was connected.
CAUTION: ATM devices are generally NOT designed for hot swap.
Before connecting/disconnecting a device, please power it OFF.
• Restart ATMdesk (Quick) repeats device scanning process but only looks for devices
discovered during last full scan. Use this option if the same device was reconnected
to the same port. Quick restart option is significantly faster.
• Transfer Interface swaps user interface from front to rear or vice versa. This option is
only available if rear operator interface is present (ATMdesk/Field only).
• Dump Debug Info stores internal ATMdesk session information on a floppy or USB
disk. If you encounter a problem with ATMdesk, please use this option to save dump
file on a blank floppy or USB disk and then send the file along with the issue
description to the ATMdesk Support Team (mail to support@atmdesk.com).
IMPORTANT: The file saved using this option is NOT ATM Error Log. It is
an internal ATMdesk debug log required by the Support Team to
investigate the problem in case of abnormal ATMdesk behavior.
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2.3 Device Diagnostics Menu

Device Diagnostics Menu provides full “in deep” testing for all devices discovered during
initial scanning process:
Each Device Diagnostics submenu provides access to all available tests for one device.
Diagnostic output from a test such as MSTATUS and MDATA is displayed in the same format
as in NCR diagnostics. MSTATUS and MDATA bits and bytes are decoded and displayed in
clear text next to numerical values. Whenever available, additional information from device
(not part of MDATA) is displayed, such as track data from a magnetic card read test:
Main diagnostic outcome is the MSTATUS, shown in yellow at the top of the screen. Even if
MSTATUS is 0 (No Error), MDATA may still contain additional information, such as sensor
status or command just executed. In this case MDATA will be decoded and displayed; this
does NOT indicate an error condition.
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2.3.1 Control Menu

Device Diagnostics Control Menu can be selected (by pressing bottom right FDK or ENTER
button) on all Device Diagnostics screens:
Control menu sets up how diagnostic tests are performed and how test results are logged.
• Loop set to ON enables test looping and can be used to exercise device stability.
• Logging set to ON starts accumulating test results which can be printed later.
• Halt on Error set to ON forces test loop to halt whenever an error is detected.
• Print Log prints accumulated test results (see [2.6]).
• Clear Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly on all
Device Diagnostics screens and can be toggled by pressing appropriate FDK.
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2.4 Confidence Tests Menu

Confidence Tests Menu provides quick “one touch” testing for all ATM devices discovered
during initial scanning process:
Confidence Tests can be run for one, several, or all devices. Selected devices are marked by
“+” sign on the left. You can select/deselect all devices at once using appropriate FDK
buttons. To run the tests on selected devices press bottom right FDK or ENTER.
During the test sequence you may be prompted for necessary actions (insert a card, press a
key and so on). A result screen is displayed at completion for each selected device:
When several devices have been tested, first screen shows summary information.
You have an option to print or save confidence test report (see [2.6]).
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2.4.1 Looping Option

Confidence Tests can be run in “burn-in” mode, pass after pass – once all selected devices
are tested, the test sequence repeats until chosen number of passes (loops) is reached. The
number of passes is prompted before starting the test:
During the first pass you may be prompted for necessary actions (insert a card, press a key
and so on). Second pass and beyond are designed to run unattended, requiring no user
intervention. Some tests which make no sense in unattended mode (e.g. key pressing) are
only executed once during the first pass.
When all the passes are completed (or looping is cancelled by user), summary statistics is
displayed, showing how many times each test failed:
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2.5 Logs and Tallies Menu

Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies maintained by
the ATM Platform (S4i or Aptra):
• View Error Logs (Hardware, Communications and Software) displays ATM Error Logs.
Hardware logs can be further filtered by service (device) name; you can browse
complete log (all devices) or only records for selected device.
• View Tallies displays tallies (statistic counters accumulated as device operates) for all
devices discovered during initial scanning process. Tallies are maintained separately
by ATM Platform and by ATMdesk itself; these two groups are displayed in two
separate columns. First column shows tallies maintained by the ATM Platform while
second column shows tallies accumulated by ATMdesk during current session.
IMPORTANT: Tallies maintained by ATMdesk itself during current

session are volatile: they are not saved between sessions, nor they
added to ATM’s tallies maintained by the ATM Platform.
• Clear Error Logs clear selected ATM Error Log after a confirmation.
• Clear Tallies clear selected ATM or ATMdesk tallies after a confirmation
While viewing, you have an option to print or save Error Logs and Tallies (see [2.6]).
© 2005-2017 ATMdesk Page 15 of 72

2.6 Printing and Saving Reports

ATMdesk can print reports (test results, error logs, device tallies and so on) on available
printers. The following printers are supported:
• 40-column printers (Receipt/Journal)

• Virtual “printing” to a file on a floppy or USB disk (ATMdesk/Filed only)
• Windows system printers (ATMdesk/Repair only)
The following printer choice is typically available in ATMdesk/Field:
The following printer choice is typically available in ATMdesk/Repair:
When saving to a file in ATMdesk/Field, you can use either floppy disk or USB drive; insert
the disk before selecting “Save to Disk” option.
To save to a file in ATMdesk/Repair you need a “virtual printer” service like Adobe PDF
Writer, Microsoft Office Document Writer or similar installed.
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2.6.1 Device Diagnostics Reports
Device Diagnostics Reports are printed from Control Menu (see [2.3.1]).
• OK – test passed. No additional information about passed test is printed.

• FAILED – test failed. Additional information about failed test (such as
MSTATUS/MDATA) is printed below the test result.
• INCOMPLETE – test not completed. Most tests further explain the reason of being
uncompleted (such as “CARD NOT TAKEN”, “CASH NOT ENABLED” and so on). No
additional information about incomplete test is printed.
The reports can be printed in two modes – brief and detailed (the above picture shows a
brief report). The only difference between detailed and brief report is that detailed report
always prints additional information (MSTATUS/MDATA) regardless of the test result.
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2.6.2 Confidence Test Reports
Confidence Test reports can be printed on test completion (see [2.4]).
When printing Confidence Test reports in ATMdesk/Field, results for each device are printed
on separate page. If several devices have been tested, overall test summary across all
devices is printed on the first page. No additional information (such as MSTATUS/MDATA) is
printed even if a test fails; use Device Diagnostics menus for printing detailed test reports.
When printing Confidence Test reports in ATMdesk/Repair, the printout is similar to Device
Diagnostics Report (see [2.6.1]).
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3 Supported Devices and Tests

This section describes diagnostic tests for all devices currently supported by ATMdesk.
Devices of the same type (e.g. card readers, dispensers, encryptors and so on) are grouped
and handled together by the same set of tests. Tests which only apply to some device
variants (e.g. only to motorized readers but not to manual insertion readers) are only
available when appropriate device variant is present.
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3.1 Encrypting Pin Pads

ATMdesk supports the following variants of Encrypting Pin Pads:
• SDC Basic Alpha Pin Pad Encryptor (BAPE/HiBAPE)

• SDC Encrypting Keyboard Controller (EKC)
• SDC EKC Security Module (EKCSM SiCam/Philips)
• SDC EPP-B - International (DAPI1/DAPI7)
• SDC EPP-E - Germany (DAPI5/DAPI2)
• SDC EPP-B - France (DAPI4/DAPI9)
• SDC EPP-E - Swiss (DAPI3/DAPI8)
• USB EPP2 - International (LGCY/INTL)
• USB EPP2 - Germany (GER_L/GER)
• USB EPP2 - France (FRA_L/FRA)
• USB EPP2 - Swiss (SWI_L/SWI)
• USB EPP2 PCI3 - International (INTL_6x)
3.1.1 Identify
Display encryptor information such as:
• Encryptor type and serial number

• DAPI type and version
• Firmware modules currently loaded
3.1.2 Check Health

Check internal communications to Security Module.
IMPORTANT: This test does NOT check whether encryptor (security

module itself) works properly. Use Plain Key Loading or Secure Key
Loading tests (see below) to verify security module.
3.1.3 Key Detect

Wait user to press a key on the pin pad and/or on FDKs and display matrix code and key
position. This test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK Pin Pad Right FDK

07h 10h 11h 12h 13h 03h
06h 14h 15h 16h 17h 02h
05h 24h 25h 26h 27h 01h
04h 20h 21h 22h 23h 00h
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3.1.4 Plain Key Loading

Load a temporary encryption key into the encryptor and perform key verification.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.
IMPORTANT: This test can be blocked on a live ATM due to ATM

Application setup of the EPP. If further key loading is restricted by the
ATM Application, you must perform Clear Keystore test first (see below),
but be aware it will erase all ATM Application’s keys.
This test is not available for EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9, INTL,
SWI, and FRA). Use Secure Key Loading test instead.
3.1.5 Secure Key Loading

Similar to Plain Key Loading but the temporary key must be entered directly from EPP
keypad. Use this test to verify EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9,
INTL, SWI, and FRA).

This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
3.1.6 Test PIN Entry

Load a temporary key into the encryptor and perform a test PIN entry and PIN encryption
using that temporary key.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.

This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
© 2005-2017 ATMdesk Page 21 of 72

3.1.7 Reset Removal Switches

Reset triggered EPP “Removal Switches Open” state.
IMPORTANT: Depending on EPP DAPI version, this test may pass even if
the removal switches are actually not closed. This is normal and simply
means that this version of DAPI ignores removal switches state.
This test is only available for USB EPPs.
3.1.8 Clear Keystore

Erase all ATM application keys from the encryptor. Use this test only prior to installing the
encryptor in an ATM.
CAUTION: Using this function on a live ATM in the field will prevent
putting ATM back into service, until ATM owner reloads new encryption
keys into the EPP!!!
Once clearing procedure is completed, there’s an option to print the report for audit
purposes.
3.1.9 Reinit Security Module

Erase all ATM application keys and internal encryptor variables. Use this function only as a
last resort when your encryptor is not working.
3.1.10 OPT Identify

Display HSM details.
This test is only available for German OPT EPPs (DAPI2/GER).
3.1.11 OPT Initialize

Reinitialize HSM.
This test is only available for German OPT EPPs (DAPI2/GER).
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3.1.12 Confidence Test Sequence

The following sequence is executed during Confidence Test:
• Check Health
• Key Detect
• Plain Key Loading
• Secure Key Loading
• Test PIN Entry
Confidence Test Report also includes encryptor serial numbers, DAPI variant and other
encryptor specific details.
© 2005-2017 ATMdesk Page 23 of 72

3.2 Card Readers

ATMdesk supports the following variants of Card Readers:
• SDC MCRW Card Reader

• SDC MCRW with Smart/EMV
• SDC MCRW with CIM/MM
• SDC DIP Card Reader
• RS232 IMCRW Card Reader
• RS232 IMCRW with Smart/EMV
• RS232 IMCRW with CIM/MM
• RS232 DIP and Smart Card Reader (Sankyo ICM300 DASH)
• RS232 Swipe Card Reader
• USB IMCRW Card Reader
• USB IMCRW with Smart/EMV
• USB IMCRW with CIM/MM
• USB Smart DIP Card Reader (Omron V4KU)
3.2.1 Identify
Display card reader information such as:
• Firmware version
• Readable and writable magnetic tracks
• Hardware options (Smart/EMV, CIM/MM, CROPF)
3.2.2 Set Features

Configure various card reader settings:
• Non-magnetic card accept

• Jitter on card entry/eject
• CIM/MM test card accept
• Hi-Co card write
• DIP card read on exit/entry and card latch
Some settings are not available depending on card reader variant.
Depending on reader variant settings can be non-persistent and not retained during power-
downs. Even if they are retained, ATM Platform (Aptra) always writes their own values as
configured by SysApp menus; therefore settings configured by ATMdesk should be considered
temporary and valid only while device is operated by ATMdesk.
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3.2.3 Enter Card

Enable card reader and wait for card entry; card insertion is expected within 15 seconds.
Appropriate action prompt (e.g. “insert card” or “insert/remove card”) is displayed according
to current reader variant and configuration.
3.2.4 Eject Card

Open the shutter or card latch and if necessary move the card to the exit slot where it can be
taken; card removal is expected within 15 seconds.
The test is only available for motorized readers or DIP readers with latch.
3.2.5 Capture Card

Move the card to the capture bin.
This test is only available for motorized readers.
3.2.6 Read ISO Tracks 1/2/3

Read track 1, 2 or 3 and display track data in ASCII format including start and end sentinels. If
the track is read with errors, corrupted data (if any read) will be displayed.
These tests are only available for readers capable of reading appropriate tracks.
3.2.7 Write ISO Tracks 1/2/3

Write two tests patterns (all zeroes and then “0123456789=” repeated up to maximum track
length). Original content of the track is restored after successful test. When writing Hi-Co
cards the “Hi-Co card write” feature must be set to “ENABLE” or “FORCE”.
IMPORTANT: If the test fails, track data may be left corrupted. Do not
use any live card for write test.
These tests are only available for readers capable of writing appropriate tracks.
3.2.8 Write All ISO Tracks

A combination of Write ISO Track 1/2/3 tests writing test patterns to all 3 tracks
simultaneously.
This test is only available for readers capable of writing all 3 tracks.
3.2.9 Shutter Test

Open the shutter and verify shutter switch indicating opened; then close the shutter and
verify shutter switch indicating closed.
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3.2.10 Speed Test

Check card movement speed. Use special card (NCR part number 009-0003479). This test is
only useful for SDC MCRW; for IMCRW it does nothing and always succeeds.
3.2.11 Cleaning Cycle

Open the shutter for up to 10 seconds and wait for a cleaning card to be entered, then move
the card under the magnetic head several times and finally eject the card.
3.2.12 Relay and Battery Test

Check current voltage of the backup battery and verify that relays (if fitted) work properly.
This test is only available for motorized readers with CROPF.
3.2.13 Smart Card Stage

Move the card under smart card reader head and bring reader contacts down to the card.
This test is only available for readers with Smart/EMV.
3.2.14 Smart Card Reset

Apply power to the smart card as required by ISO-7816 and EMV specifications, then receive
and display card’s ATR (Answer-To-Reset).
3.2.15 Smart Card Release

Raise reader contacts and move the card out of smart card reader head.
3.2.16 Initialize SCIF

Reset Smart Card Interface. Power is removed from reader contacts, stopper pin solenoid is
deactivated.
3.2.17 SCIF Solenoid

Check Stopper Pin and Contacts solenoids operate properly by switching them ON/OFF.
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For DASH and USB DIP readers this test exercises card latch solenoid. For DASH reader a card
must be inserted in the reader for this test to run. This test does not report any errors and
requires visual observation.
3.2.18 SCIF Identify

Display Smart Card Interface EPROM ID and power supply info.
3.2.19 CIM Verify

Perform CIM/MM card verification. This test must follow Read ISO Track 3 otherwise “Out of
sequence” error may occur. The “CIM/MM test card” feature must be set to “OFF” before
inserting a card for this test. It is recommended using Run-To-Run 2 or Run-To-Run 3 instead
to maintain correct sequence of tests.
IMPORTANT: This test only checks that verification procedure can be

performed; it does not fail if the card does not actually pass verification.
This test is only available for motorized readers with CIM/MM.
3.2.20 CIM Turnaround

Perform CIM/MM module communication turnaround test. This test can be also run with
turnaround plug connected instead of real CIM/MM module.
3.2.21 CIM Self-Test

Perform CIM/MM module self-test. This test does not require any card to be inserted in
reader.
3.2.22 CIM Service Test

Perform CIM/MM module service test. This test requires special CIM/MM test cards
(numbered T-1 to T-11). The “CIM/MM test card” feature must be set to “ON” before
inserting a card for this test. It is recommended to use Run-To-Run 4 instead to maintain
correct sequence of tests.
3.2.23 Run To Run Sequence 1

The following sequence is executed for motorized readers:
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• Enter Card
• Capture Card
The following sequence is executed for manual insertion readers:
• Enter Card (insert/remove or swipe card)

• Read ISO Tracks 1/2/3

• Shutter Test
• Enter Card
• CIM Verify
• Smart Card Stage
• Smart Card Reset
• Smart Card Release
• Write ISO Track 3
• Eject Card
• Capture Card
The following sequence is executed for manual insertion readers with latch:
• Enter Card (insert and latch card)

• Eject Card
This sequence is not available for manual insertion readers without latch.

• Enter Card
• CIM Verify
• Eject Card
The following sequence is executed for manual insertion readers with latch:
• Enter Card (insert card without latch)
© 2005-2017 ATMdesk Page 28 of 72

• Read ISO Tracks

• Eject Card
This sequence is not available for manual insertion readers without latch.

The following sequence is executed:
• Set “CIM/MM test card” feature

• Enter Card
• CIM Service Test
• Eject Card
This sequence is only available for motorized readers with CIM/MM.

• Enter Card (insert/remove or swipe card for manual readers)

• Shutter Test
• CIM Verify
• Eject Card
• CIM Turnaround
• CIM Self-Test
• Initialize SCIF
• SCIF Solenoid
• Enter Smart Card (insert and latch card for manual readers)
• Eject Smart Card
• Relay and Battery Test
Confidence test report also includes firmware version (IMCRW only) and other reader
specific details.
© 2005-2017 ATMdesk Page 29 of 72

3.3 Anti-Skimmers
ATMdesk supports the following variants of Anti-Skimmers:
• Skimming Protection Solution for IMCRW on SelfServ ATMs

• Skimming Protection Solution for IMCRW on Personas ATMs
• Skimming Protection Solution for DIP reader on SelfServ ATMs
Skimming Protection Solution (SPS) is also known as Intelligent Fraud Detection 2 (IFD2) or
Anti Skimming Module (ASM).
3.3.1 Identify
Display device information such as device variant, serial number and version information.
3.3.2 Set Features

Configure jammer activation parameters:
• Jammer Sensitivity - amount of capacitive sensor drift that causes jammer activation.
Valid range is 50-1000 (the less the value the more sensitive it is).
• Jammer Timeout - amount of time in seconds the jammer remains activated. Valid
range is 1-10.
Configured settings are persistent and retained during power-downs. However, ATM
Platform (Aptra) always writes their own values as configured by SysApp menus; therefore
settings configured by ATMdesk should be considered temporary and valid only while device
is operated by ATMdesk.
3.3.3 Rebaseline
Calculate current capacitive sensor “zero level” (baseline) and write it to the calibration file
on the ATM HDD.
This value will be eventually used to detect environmental changes to the card entry area
(skimmers, foreign objects and so on). Therefore the card entry area must be it its
“operational” configuration before commencing this test. In particular, the following must
be ensured:
• Fascia is closed and aligned and all devices surrounding card reader (e.g. receipt
printer) are racked in, including card reader itself.
• All cables are correctly attached and aligned.
• There are no modifications to the card reader entry slot (no skimmers or other
fraudulent devices are installed).
• There are no foreign objects in or near card entry slot.
• There are no persons near card entry slot (e.g. no hand is approaching)
© 2005-2017 ATMdesk Page 30 of 72

Measured baseline needs to be written to a file on the ATM HDD for future use by ATM
Platform (Aptra). It is therefore mandatory that ATMdesk is run on an ATM with Aptra
currently installed on the HDD and that HDD is accessible (i.e. not encrypted).
3.3.4 Sensor Status

Display current status of all SPS sensors:
• Drill mat state (intact/penetrated)

• Cabinet door state (open/closed)
• Jammer state (on/off)
• Jammer alert status
• Metal/magnet detection status
• IMCRW width/shutter switch transition status
• Capacitive sensor measured level
Jammer and metal/magnet detection are only available on SPS variants for IMCRW
(Personas or SelfServ).
Jammer can be activated by approaching hand or other object; when active, an audible tone
can be heard.
Jammer alert can be triggered by inserting metal or magnet in the card entry slot.
3.3.5 Test Jammer

Activate jammer for about one second and display detection results (alert, metal/magnet).
When jammer is active, an audible tone can be heard.
This test is only available for SPS variants for IMCRW (Personas or SelfServ).
3.3.6 Test Trigger 1

This test requires trigger test tool (NCR part number 445‐0738402 for SelfServ IMCRW or
445-0740456 for Personas IMCRW). When prompted, insert the tool into the card slot in
position 1 (magnet) so that number “1” mark remains visible when the tool is fully inserted.
Remove the tool when prompted. The detection results are displayed.

445-0740456 for Personas IMCRW). This test performs like “Test Trigger 1” but the tool
should be inserted in the card slot in position 2 (metal).
© 2005-2017 ATMdesk Page 31 of 72


445-0743656 for SelfServ DIP). This test performs like “Test Trigger 1” but the tool should be
inserted in the card slot in position 3 (“unusual object”) for IMCRW or placed over the bezel
for DIP.
This test is only available for SPS variants for SelfServ (IMCRW or DIP).
3.3.9 Width Switch Harness

When prompted, insert a card into the card slot until it touches the shutter (note that the
shutter will NOT open). Remove the card when prompted. The width switch signal detection
by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
3.3.10 Shutter Switch Harness

Card Reader shutter is activated and the shutter switch signal detection by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
3.3.11 Run To Run Sequence

• Sensor Status
• Test Jammer
• Test Insert 1
• Test Insert 2
• Test Insert 3
• Width Switch Harness
• Shutter Switch Harness

• Sensor Status
• Test Jammer
• Width Switch Harness
• Shutter Switch Harness
© 2005-2017 ATMdesk Page 32 of 72

3.4 Receipt and Journal Printers

ATMdesk supports the following variants of Receipt and Journal Printers:
• SDC Receipt and Journal Matrix Printers

• SDC Receipt and Journal Thermal Printers
• RS232 Journal Printer (Axiohm/TEC)
• RS232 Receipt Printer (Axiohm/TEC)
• RS232 60mm (Transportless) Receipt Printer
• USB Journal Printer
• USB Receipt Printer
• USB Receipt Printer with Capture
• USB Two-Side Receipt Printer
• USB LEAP (Mini) Receipt Printer
• USB LEO (Micro) Receipt Printer
3.4.1 Sensor Test

Display current state of printer sensors and switches.
3.4.2 Set Features

Configure various printer settings:
• Paper type (plain/black mark)
These settings are only available for USB receipt printers.
3.4.3 Print Quality

Print the following:
• LDTX pattern repeated 5 times double wide

• LDTX pattern repeated 10 times single wide
• Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
© 2005-2017 ATMdesk Page 33 of 72

On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
3.4.4 Print Alignment

Print a sequence of identical 40-character lines single wide to allow verification of line
spacing and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
3.4.5 Slew Test

Print LDTX pattern 10 times, slew nine lines and then print another 10 LDTX.
The paper is cut at black mark or at configured length and the receipt is delivered.
This test is only available for receipt printers.
3.4.6 Cut and Eject

Slew paper to the next black mark or configured length, cut the paper and deliver the
receipt.
This test is only available for receipt printers.
3.4.7 Cut and Capture

Slew paper to the next black mark or configured length, cut the paper and move the receipt
into capture bin.
This test is only available for receipt printers with Capture.
3.4.8 Feed Motor Test

Run feed motor for several seconds. Paper must be removed from the printer before
executing this test. Additionally, on Axiohm thermal printers the mechanism must be open.
This test is not available for 60mm receipt printers.
3.4.9 Knife Test

Activate cut knife for a moment to verify its state. Paper must be removed from the printer
before executing this test.
© 2005-2017 ATMdesk Page 34 of 72

This test is only available for receipt printers (except 60mm).
3.4.10 Carriage Motor Test

Move carriage from home position and back to home position. Paper must be removed from
the printer before executing this test.
This test is only available for matrix printers.
3.4.11 Transport Forward Test

Run paper transport motor forward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for receipt printers (except 60mm, LEAP and LEO).
3.4.12 Transport Reverse Test

Run paper transport motor backward for several seconds. Paper must be removed from the
This test is only available for SDC matrix receipt printers.
3.4.13 Take-up Spool Test

Run take-up spool for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for journal printers.
3.4.14 Reset
Clear FATAL printer condition and perform Print Quality test to check printer state.
This test is only available for SDC printers.

• Sensor Test
• Print Quality
• Print Alignment
• Cut and Eject
• Cut and Capture
© 2005-2017 ATMdesk Page 35 of 72

3.5 Statement Printers

ATMdesk supports the following variants of Statement Printers:
• SDC Thermal Statement Printer

• SDC Enhanced Thermal Statement Printer (SDC+)
• USB Statement Printer
• USB Two-Side Statement Printer
• USB Dual-Roll Statement Printer
• USB Fanfold Statement Printer
Each variant of the printer is supported with or without Buncher option.
3.5.1 Sensor Test

Display current state of printer sensors and switches.
3.5.2 Set Features

Configure various printer settings:
• Paper type (plain/black mark)
These settings are only available for USB printers.
3.5.3 Select Feeder

Set first or second roll feeder as the paper source for other tests.
This selection is only available for dual-roll printers.
3.5.4 Print Quality

Print the following:
• LDTX pattern repeated 5 times double wide

• LDTX pattern repeated 10 times single wide
• Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
© 2005-2017 ATMdesk Page 36 of 72

The paper is cut at black mark or at configured length and the form is delivered.
3.5.5 Print Alignment

Print a sequence of identical 80-character lines single wide to allow verification of line
spacing and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
3.5.6 Slew Test

Print LDTX pattern 20 times, slew nine lines and then print another 20 LDTX.
3.5.7 Cut and Eject

Slew paper to the next black mark or configured length, cut the paper and deliver the form.
3.5.8 Capture
Move printed form from the transport to the capture bin.
3.5.9 Set Forms Count

Set number of forms for Bunch and Eject test.
This selection is only available for printers with Buncher.
3.5.10 Bunch and Eject

Cut and stack pre-set number of forms and then deliver stacked forms. Each form is marked
by an appropriate message (“Statement N of M”).
This test is only available for printers with Buncher.
3.5.11 Feed Motor Test

Run feed motor for several seconds. Paper must be removed from the printer before
This test is only available for USB printers.
© 2005-2017 ATMdesk Page 37 of 72

3.5.12 Knife Test

Activate cut knife for a moment to verify its state. Paper must be removed from the printer
This test is only available for USB printers.
3.5.13 Cam Motor Test

Run cam motor for several seconds. Paper must be removed from the printer before
This test is only available for USB roll (not fanfold) printers.
3.5.14 Transport Forward Test

Run paper transport motor forward for several seconds. Paper must be removed from the
This test is only available for SDC and USB fanfold printers.
3.5.15 Transport Reverse Test

Run paper transport motor backward for several seconds. Paper must be removed from the
This test is only available for SDC printers.
3.5.16 Buncher Clamp Test

Activate buncher clamp for several seconds and then deactivate it. Paper must be removed
from the printer before executing this test.
This test is only available for SDC and USB fanfold printers with Buncher.
3.5.17 Buncher Transport Forward

Run buncher transport motor forward for several seconds. Paper must be removed from the
This test is only available for SDC printers with Buncher.
3.5.18 Buncher Transport Reverse

Run buncher transport motor backward for several seconds. Paper must be removed from
the printer before executing this test.
This test is only available for SDC printers with Buncher.
© 2005-2017 ATMdesk Page 38 of 72

3.5.19 Buncher Motors Test

Run two buncher motors for several seconds. Paper must be removed from the printer
This test is only available for USB roll (not fanfold) printers with Buncher.
3.5.20 Buncher Stopper Test

Activate buncher paper stopper for several seconds. Paper must be removed from the
3.5.21 Buncher Roller Test

Activate buncher roller for several seconds. Paper must be removed from the printer before
3.5.22 Buncher Shutter Test

Activate buncher shutter for several seconds. Paper must be removed from the printer
3.5.23 Buncher Flapper Test

Activate buncher flapper for several seconds. Paper must be removed from the printer

• Print Quality
• Capture

• Sensor Test
• Print Quality (from both feeders for dual-roll printers)
• Print Alignment (from both feeders for dual-roll printers)
• Bunch and Eject (5 forms)
• Clear Transport (capture if forms are not taken)
© 2005-2017 ATMdesk Page 39 of 72

3.6 Cash Dispensers

ATMdesk supports the following variants of Cash Dispensers:
• SDC Cash Dispensers (56xx/IE/Enhanced/ASIC)

• SDC Cash Dispensers with Encryption Enhancement (PDEE)
• SDC New Cash Dispensers (P86/NID/NID2)
• SDC New Cash Dispensers with Encryption Enhancement (PDEE)
• SDC Spray Cash Dispenser on 5870 (Bantam)
• RS232 Spray Cash Dispenser (Hawk)
• RS232 Spray Cash Dispenser with Encryption Enhancement (SDEE)
• USB S1 Cash Dispenser
• USB S1 Cash Dispenser with Encryption Enhancement
Dispense, Stack and Present tests require that one of the cassettes or the purge bin have
been reinserted to confirm that user has access to the inside of the safe. If not done prior to
test, the user will be allowed up to 30 seconds to reinsert a cassette before the test fails.
Dispense, Stack and Present tests are not available if the Key Device (which was used to
supply ATMdesk License at startup) was configured in Safe Mode (see ATMdesk/Field Setup
and Handling Manual for details).
Extended cassette types are supported if the dispenser recognizes them. However, for most
dispensers only 4 groups of cassette tallies can be maintained by the ATM at a time (known
as “virtual” cassette types). When introducing cassette type not previously used in an ATM,
the tallies may become invalid and should be discarded or cleared.
Most ATMs are equipped with interlock on the dispenser racks, disconnecting AC power
when dispenser is pulled out from the safe. The interlock must be closed manually when
dispenser is tested in pulled out state.
When dispenser diagnostics menu or confidence test menu is entered for the first time,
secure connection is established (PDEE/SDEE and USB dispensers only). In some cases
establishing secure connection may require operator assistance to open the safe and toggle
security switch or reinsert a cassette as prompted; failure to do so within one minute will
leave dispenser unconnected. Unconnected dispenser will allow only limited set of tests.
Authentication state of secure dispensers is preserved, except when ATMdesk is running in

Demo Mode (without valid license). In this case a “Cannot Authenticate” message may
appear and the user will be asked to confirm continuing without authentication.
CAUTION: When running ATMdesk/Demo on a live ATM in the field do

NOT continue without authentication. This option should only be used
on a test ATM in the lab to evaluate ATMdesk/Demo!!!
© 2005-2017 ATMdesk Page 40 of 72

3.6.1 Identify
Display firmware version numbers, dispense protection level (SDC/RS232/USB or
Logical/Physical) and encryption type (standard/enhanced) where applicable.
This test is only available for PDEE/SDEE and USB dispensers.
3.6.2 Clear
Move any bills left in the dispenser transport into the purge bin and clear any other error
condition.
3.6.3 Cassettes Status

Display type and state of each cassette installed in each pick module. A cassette can be in
one of the following states:
• OK – Cassette installed and is not low on bills.

• Near Empty – Cassette installed but is low on bills.
• Empty – Pick failure condition was detected while cassette was low on bills.
• Fatal – Too many failures or bill parameters for this cassette are not set.
• Not Installed – No cassette installed in the pick module.
3.6.4 Set Notes

Set number of bills to be picked from each cassette type installed for future Dispense and
Stack tests. By default 5 bills are set for each cassette type.
3.6.5 Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
This test is not available if the Key Device was configured in Safe Mode.
3.6.6 Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them for
presentation.
This test is only available for stacking dispensers.
3.6.7 Present
Open the shutter and move previously stacked bills to the exit slot where they can be
removed; the bills are expected to be taken within 15 seconds.
© 2005-2017 ATMdesk Page 41 of 72

3.6.8 Learn Bills

Learn bill parameters (size and singularity) or enter them manually. Bill presentation order
can be also changed from this menu.
Current bill sizes, singularities and presentation order are shown on the screen for all
configured cassette types.
To learn bill parameters automatically select desired cassette type or select “All Cassettes”.
Uninstalled cassette types are skipped; for installed cassette types you will be asked for
number of bills to pick (by default 40 for stacking dispensers and 70 for spray dispensers).
To enter bill parameters manually select appropriate menu item. You will be asked for size
and singularity values for all configured cassette types; you can press Enter to keep current
values which you don’t want to change.
New bill sizes, singularities and bill presentation order will be displayed on the screen but
not saved until you exit the Learn Bills menu. On exit a prompt will displayed to confirm
saving of modified parameters.
3.6.9 Self-Test
Pick one bill from each cassette installed and move them to the purge bin. Exit Shutter (on
stacking dispensers) or Divert Gate (on spray dispensers) is also exercised.
3.6.10 Sensor/Switch Status

Display state of all available dispenser sensors.
3.6.11 Sensor Analogue Readings

Similar to Sensor/Switch Status but sensor analogue values are returned instead of
clear/blocked state.
This test is only available for spray dispensers.
3.6.12 Sensor Blocked Thresholds

Similar to Sensor/Switch Status but sensor threshold values are returned instead of
clear/blocked state.
3.6.13 Main Motor Test

Run main transport drive motor for several seconds.
© 2005-2017 ATMdesk Page 42 of 72

3.6.14 Presenter Bill Drive Test

Run presenter bill drive in two speeds (fast and slow) in forward and backward directions.
3.6.15 Presenter Clamp Test

Move presenter clamp to home position if it’s not at home; then move it to the present
position and back to the home position.
On P86/NID and USB dispensers the bill alignment mechanism also checked. It is moved to
home position if it’s not at home; then it’s moved to the smallest bill position and back to
the home position.
3.6.16 Exit Shutter Test

Open exit shutter and verify shutter sensors indicate opened; then close the shutter and
verify shutter sensors indicate closed.
3.6.17 Divert Gate Test

Open divert gate and verify gate sensors indicate opened; then close the gate and verify gate
sensors indicate closed.
3.6.18 Pick Valve Test

Activate main motor and the pick valve of selected pick module. All currency cassettes must
be removed before executing this test. This test does not report any errors and requires
visual observation.

• Clear
• Presenter Bill Drive
• Presenter Clamp
• Exit Shutter or Divert Gate
• Self-Test
• Dispense
• Clear
© 2005-2017 ATMdesk Page 43 of 72


• Clear
• Dispense (skipped in Safe Mode)
• Clear


• Presenter Clamp

• Check Interlock
• Clear
• Presenter Clamp
• Exit Shutter or Divert Gate
• Self-Test
• Dispense
• Clear
© 2005-2017 ATMdesk Page 44 of 72

3.7 Envelope Depositories

ATMdesk supports the following variants of Envelope Depositories:
• SDC Envelope Depository (Dual-Processor/Single-Processor)

• SDC Envelope Depository with Dispenser Option (PPD-EDO)
• USB Envelope Dispenser and Depository
If Envelope Dispenser is present (as a separate unit or as an integral part of the depository),
then Envelope Dispenser tests will be offered in a separate menu (see [3.8]).
3.7.1 Deposit and Print Data

Open the shutter and wait user to enter an envelope; envelope is expected within 15
seconds. Once envelope is inserted, the ASCII characters “LDTX” are printed on it 20 times
and the envelope is transported to the depository bin.
3.7.2 Deposit and Print Serial Number

seconds. Once envelope is inserted, 4-digits Serial Number is printed on it and the envelope
is transported to the depository bin. Serial Number is not incremented during this test.
3.7.3 Print and Return

seconds. Once envelope is inserted the text “TEST PRINT” is printed on the envelope and the
envelope is transported back to the entry slot.
This test is only available for USB depositories.
3.7.4 Clear to Bin

Drive the transport to move any possibly present envelope to the depository bin.
3.7.5 Clear to Entry

Open the shutter and drive the transport to move any possibly present envelope to the entry
slot.
3.7.6 Clear Print Head

Exercise the depository’s print head cleaning mechanism.
© 2005-2017 ATMdesk Page 45 of 72

3.7.7 Shutter Test

Open the shutter and verify shutter switch indicating opened; then close the shutter and
verify shutter switch indicating closed.
3.7.8 Sensor Test

Report the status of each of the device sensors.

• Clear to Bin
• Shutter Test
• Deposit and Print Serial Number

• Clear to Bin
• Shutter Test
• Deposit and Print Serial Number
© 2005-2017 ATMdesk Page 46 of 72

3.8 Envelope Dispensers

ATMdesk supports the following variants of Envelope Dispensers:
• SDC Motorized Envelope Dispenser

• SDC Envelope Depository with Dispenser Option (PPD-EDO)
• USB Envelope Dispenser and Depository
Envelope Dispenser is an optional unit for Envelope Depository and can only be tested when
its Envelope Depository is present.
3.8.1 Present
Present one envelope at the exit slot for removal.
3.8.2 Retract
Move the envelope from exit slot inside until it clears the exit sensor.
3.8.3 Sensor Status

Display state of following sensors:
• Bin low sensor

• Exit sensor
• Timing disk sensor
3.8.4 Anti-Fish Solenoid

Activate device anti-fish solenoid.
This test is only available for USB dispensers.

• Sensor Status
• Present
• Retract

• Sensor Status
• Present
• Retract
© 2005-2017 ATMdesk Page 47 of 72

3.9 Bunch Note Acceptors

ATMdesk supports the following variants of Bunch Note Acceptors:
• RS232 BNA-1 (Glory UD-10 / UD-40 / UD-50)

• RS232 BNA-2 (Glory UD-600 / UD-686)
• USB BNA-3 (Glory UD-700)
Most ATMs are equipped with BNA interlock, which disconnects BNA power supply
completely when safe door is opened and/or BNA is pulled out from the safe. The interlock is
typically located near BNA racks and must be closed manually when safe door is opened
and/or BNA is pulled out from the safe. Because all power is disconnected by the interlock,
the BNA will be effectively switched OFF and will not be discovered by ATMdesk if interlock
is not closed.
3.9.1 Identify
Display information about device type and firmware version.
3.9.2 Accept
Enable BNA for bills entry. A bunch of bills is expected to be inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is displayed.
3.9.3 Encash
Move escrowed bills into the deposit cassette.
3.9.4 Force Encash

Move all bills which may be left in transport (including escrow) into the deposit cassette.
3.9.5 Refund
Eject escrowed bills at refund slot and display a prompt to take them.
3.9.6 Force Refund

Eject all bills which may be left in transport (including escrow) at refund slot and display a
prompt to take them.
3.9.7 Status Request

Display status of the escrow unit (number of notes held and their denominations).
© 2005-2017 ATMdesk Page 48 of 72

3.9.8 Report Definitions

Display list of currency denominations currently configured (enabled) in the BNA.
3.9.9 List Templates

Display list of currency templates currently present (loaded) in the BNA.
This test is only available for UD-686 and UD-700.
3.9.10 Shutter Test

Open the BNA shutter for 3 seconds and then closes it. The BNA MEI indicator does not
operate during this test.
3.9.11 Retract
Eject escrowed bills at refund slot, wait 2 seconds and retract them into the capture bin.
3.9.12 Force to Capture Bin

Move all bills which may be left in transport (including escrow) into the capture bin.
3.9.13 Synchronize
Current PC time is stored into the BNA.
3.9.14 Sort to Front Cassette

Select front cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.
3.9.15 Sort to Rear Cassette

Select rear cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.

• Status Request
• Accept
• Refund
© 2005-2017 ATMdesk Page 49 of 72


• Status Request
• Force Encash
• Accept
• Refund
© 2005-2017 ATMdesk Page 50 of 72

3.10 Bunch Note Recyclers

ATMdesk supports the following variants of Bunch Note Recyclers:
• USB GBNA/GBRU (Fujitsu G610)
Dispense, Stack, Present and Test Cash Units tests require that Dispense Enable (ST) switch
on the upper PCB has been kept pressed for several seconds to confirm that user has access
to the inside of the safe. If not done prior to test, the user will be allowed up to 30 seconds
to press the switch before the test fails.
Dispense, Stack, Present and Test Cash Units tests are not available if the Key Device (which
was used to supply ATMdesk License at startup) was configured in Safe Mode (see
ATMdesk/Field Setup and Handling Manual for details).
3.10.1 Identify
Display device information such as:
• Device type (GBNA/GBRU)

• Pre-Acceptor type
• Reject Bin type
• Firmware version
• BV Template version
3.10.2 Report Definitions

Display list of currency denominations defined by currently loaded GBNA/GBRU template.
3.10.3 Configure Cassettes

Display and edit current cassette configuration. Cassette priority and ECB6 mode can be also
changed from this menu.
Normally for GBNA/GBRU installed and operated in an ATM in the field these settings are
loaded by ATM Platform/Application and need not be changed. However, this menu can be
useful for ATMdesk/Repair when testing standalone GBNA/GBRU in the workshop.
For every cassette position (1-4) the following information is displayed:
• Cassette type (Deposit or Recycle)

• Cassette ID as set by cassette magnets (0-15)
• Denomination(s) assigned for this cassette position.
GBNA/GBRU handles cassettes by their positions, NOT by their IDs. Each position can be
assigned zero, one or more denominations to deposit and/or dispense. Only recycle type
cassettes assigned exactly one denomination can be used to dispense bills. Different bill
© 2005-2017 ATMdesk Page 51 of 72

generations/publications (e.g. all variants of $20 bills) are considered one denomination and
can be mixed in the same recycle cassette.
There are 3 special “denominations” which can be assigned in addition to currency

denominations defined by currently loaded template:
• SUSPECT – for depositing suspected bills (ECB6 mode only)

• DAMAGED – for depositing damaged bills
• TEMPORARY – for reconciliation, not used by ATMdesk
Cassette priority is used for the following purposes:
• When depositing bills, if there is more than one cassette accepting given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not full) cassette will be the one to store the bill to.
• When dispensing bills, if there is more than one recycle cassette with given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not empty) cassette will be the one to pick the bill from.
• When dispensing bills, different denominations are picked in order of their cassette
priorities. Is therefore possible to set up bill presentation order so that bigger notes
are dispensed first and go to the bottom of the bunch presented.
ECB6 mode (named after Article 6 of European Central Bank (ECB) Council Regulation
1338/2001) enables detection of counterfeit and suspected bills if the template currently
loaded in the GBNA/GBRU supports such detection.
Platform (Aptra) always writes their own values as configured by SysApp menus and ATM
Application; therefore settings configured by ATMdesk should be considered temporary and
valid only while device is operated by ATMdesk.
3.10.4 Clear to Reject

Reset the device and clear transport. All notes found in transport are moved to reject area.
3.10.5 Clear to Capture

Reset the device and clear transport. All notes found in transport are moved to capture area.
This test is only available for GBNA/GBRU with removable (3-area) bin.
3.10.6 Accept
Enable GBNA/GBRU for bills entry. A bunch of bills is expected to be inserted within 15
seconds. Bills are sorted according to validation results:
• Genuine bills go to escrow.
© 2005-2017 ATMdesk Page 52 of 72

• Damaged bills go to escrow.

• Suspected bills in ECB6 mode go to escrow; in non-ECB6 mode they are considered as
unrecognized.
• Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they are
considered as unrecognized.
• Unrecognized bills are automatically ejected and a prompt to take them is displayed.
If ejected bills are not taken within 15 seconds, they are retracted into reject area.
Recognition results and location of bills are displayed.
3.10.7 Encash
Move accepted bills from escrow to the cassettes according to their denominations and
priorities. Bills are sorted according to re-validation results:
• Genuine bills go to cassette of corresponding denomination if configured, otherwise

to reject area.
• Damaged bills go to DAMAGED cassette if configured, otherwise to reject area.
• Suspected bills in ECB6 mode go to SUSPECTED cassette if configured, otherwise to
reject area; in non-ECB6 mode they go to reject area.
• Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they go to
reject area.
• Unrecognized bills go to reject area.
Recognition results and location of bills are displayed.
3.10.8 Refund
Move previously accepted bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area.
3.10.9 Set Notes

Set number of bills of each denomination configured to be picked for future Dispense and
Stack tests. By default 5 bills are set for each denomination.
This selection is only available for GBRU.
3.10.10 Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
This test is only available for GBRU.
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3.10.11 Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them in escrow
for presentation.
3.10.12 Present
Move previously stacked bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area.
3.10.13 Test Cash Units

Picks one bill of each available denomination, move picked bills to the pre-acceptor and then
return them back to cassettes.
3.10.14 Cassettes Status

Display type, ID and state of each cassette installed in each pick module. A cassette can be in
one of the following states:
• OK – Cassette installed and is neither low/empty nor full.

• Low – Cassette installed but is low on bills.
• Empty – Cassette installed but is empty.
• Near full – Cassette installed but is almost full.
• Full – Cassette installed but is full.
• Removed – No cassette installed in this position.
3.10.15 Sensor Status

Display information about current state of each of the device sensors.
3.10.16 Shutter Test

Open exit shutter and verify shutter sensors indicate opened; then close the shutter and
verify shutter sensors indicate closed. Media Entry Indicator is lit on while shutter is open.
3.10.17 Motor Test

Exercise mechanical parts of the transport. There must be no bills anywhere in the transport.
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3.10.18 Deposit Run To Run Sequence 1

• Cassettes Status
• Accept
• Refund
3.10.19 Deposit Run To Run Sequence 2

• Accept
• Encash
3.10.20 Dispense Run To Run Sequence

• Clear to Reject
• Shutter Test
• Test Cash Units
• Dispense
• Clear to Reject
3.10.21 Save Statistics

Save device statistics to floppy disk or USB flash. ATMdesk/Repair saves statistics
information to the home folder (C:\Users\<username>\SaveStatistics.dat).
3.10.22 Save BV Info

Save Bill Validator information to floppy disk or USB flash. ATMdesk/Repair saves Bill
Validation information to the home folder (C:\Users\<username>\SaveBVInfo.dat).
3.10.23 Check BV Calibration

This test requires BV test note (NCR part number 009-0020816). When prompted, insert the
test note making sure that the side with the NCR part number is facing upwards.
When calibration is successfully passed, the test note stays in the escrow. When calibration
failed, the note is ejected and appropriate message is displayed. You may need to repeat
calibration several times as prompted.

© 2005-2017 ATMdesk Page 55 of 72

• Clear to Reject
• Shutter Test
• Accept
• Refund
• Test Cash Units
© 2005-2017 ATMdesk Page 56 of 72

3.11 Cheque Processing Modules

ATMdesk supports the following variants of Cheque Processing Modules:
• USB Document Processing Module (Sankyo IST-300 USB DPM)

• USB Cheque Processing Module (iTran-1000 CPM-2 / CPM-3)
• USB Cheque Processing Module (iTran-1000 CPM-4)
• USB Scalable Cheque Processing Module (SCPM)
• USB Scalable Deposit Module (SDM)
3.11.1 Identify
Display device information such as (depending on device type):
• Device type (CPM2/CPM3/CPM4/SCPM/SDM/UDPM)

• Infeed type
• Bin module type and number of bins
• Endorser Printer presence
• Escrow/Rebunch Module (ERBM) presence
• Serial numbers of various device modules
• Hardware IDs of various device modules
• Software IDs of various device modules
3.11.2 Scan Document

Enable the device for document entry. A document or bunch of documents is expected to be
inserted within 15 seconds.
If a document is already inside then for a single-feed device it will be re-scanned; for a multi-
feed device (SCPM or SDM with ERBM) more document(s) are expected to be inserted.
For SDM currency and value for each detected banknote will be displayed.
3.11.3 Eject
Open the shutter and move the document to the entry slot for removal. The document is
expected to be removed within 15 seconds.
For a multi-feed device (SCPM or SDM with ERBM), all cheques currently present in Infeed,
Main Transport and Rebunch Module are ejected in that order. Every presented document
or bunch of documents is expected to be removed within 15 seconds.
Before ejecting from rebunch, one cheque is moved there from escrow (if escrow is not
empty). Please note that the eject test does not attempt to return all cheques from escrow
via rebunch due to uncertainty of remaining rebunch capacity. If you need to return all
cheques from the escrow, first perform REBUNCH test manually until escrow is empty or
rebunch is full.
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3.11.4 Endorse
Take one cheque from the transport (or one cheque from the escrow for SCPM or SDM with
ERBM) and print with “ABCD…WXYZ” on the rear of the cheque.
For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM it is moved to
capture bin 1.
This test is not available for UDPM.
3.11.5 Capture to Bin 1

Move the document from the transport to the Main Bin. It is the only bin (for open bin
module), stacking bin (for stacking bin module) or the largest bin (for powered pocket bin
module).
For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport, Escrow or
Infeed is captured by trying the modules in that order; operation stops as soon as first
cheque is captured.
For SDM one cheque from Escrow is captured.
Please note that the capture test does not attempt to capture all cheques from anywhere in
the transport. If you need to do so, perform CLEAR test.

Same as Capture to Bin 1, but moves the document to the Reject Bin.
This test is only available for stacking and powered pocket bin modules.

Same as Capture to Bin 1, but moves the document to the Auxiliary Bin.
This test is only available for three-bin powered pocket bin modules.
3.11.8 Capture to Retract Bin 1

Same as Capture to Bin 1, but moves the document to the Retract Bin 1.
This test is only available for SDM.
3.11.9 Capture to Retract Bin 2

Same as Capture to Bin 1, but moves the document to the Retract Bin 2.
© 2005-2017 ATMdesk Page 58 of 72

3.11.10 Rebunch
Move one document from the escrow to the rebunch. This test is only offered for multi-feed
device (SCPM or SDM with ERBM).
3.11.11 Clear
Move all documents from anywhere in the transport to the Reject Bin (bin 2), if present,
otherwise to bin 1. For SDM documents will be transported to Retract Bin 1.
For a multi-feed device (SCPM or SDM with ERBM), all cheques from Main Transport, Escrow
and Infeed are captured in that order.
For SCPM (but not SDM) cheques already stacked in the rebunch cannot be captured; if the
rebunch is not empty, the test will fail after clearing all other transport areas. If you need to
clear cheques from rebunch, perform EJECT test.
For SDM cheques from rebunch are first moved to escrow via infeed and then cleared from
there.
3.11.12 Sensor Status

Display current status of device sensors.
3.11.13 Read Front Image

Read scanned image data of the front side of the document and display picture on the
screen for up to 10 seconds or until a key is pressed.
The picture is displayed as 256-level grayscale by ATMdesk/Repair and as 16-level grayscale

by ATMdesk/Field. Please note that displaying color image (produced by the SCPM and SDM)
is not supported by ATMdesk at this time.
For a multi-feed device (SCPM or SDM with ERBM), the image of the last scanned cheque is
displayed.
Please note than orientation detection is not performed, misoriented documents are not
rotated and the image is displayed exactly as inserted and scanned.
3.11.14 Read Rear Image

Same as Read Front Image but reads and displays rear side of the document.
3.11.15 Read MICR Codeline

Read scanned magnetic data and perform codeline recognition. For each character the
recognition confidence level is also displayed (‘9’ – best quality, ‘0’ – worst quality).
Unrecognized characters are shown as ‘-’.
Only E13B font is supported by ATMdesk at this time.
© 2005-2017 ATMdesk Page 59 of 72

Please note that codeline recognition is done in software and therefore decoding results and
misread ratio produced by ATMdesk may differ from what would be produced by ATM
software.
Please also note that ATMdesk makes no attempt to compensate for poor quality MICR data
or misoriented cheques by applying any OCR-related technologies. Doing so would simply
conceal possibly malfunctioning MICR hardware.
3.11.16 Reset
Re-initialize device; this is also known as “Device Integrity Test”.
3.11.17 IBVM Reset/Integrity

Re-initialize IBVM module.
3.11.18 ERBM Reset/Integrity

Re-initialize ERMB module.
This test is only available for SCPM or SDM with ERBM.
3.11.19 SBIN Reset/Integrity

Re-initialize Stacking Bin module.
This test is only available for SCPM or SDM with Stacking Bin.
3.11.20 Shutter Test

Exercise facia shutter by trying to open and close it.
3.11.21 Deskew Cycle Test

Exercise deskew mechanism. This test does not report any errors and requires visual
observation.
3.11.22 Endorser Cycle Test

Exercise endorser mechanism. This test does not report any errors and requires visual
observation.
3.11.23 Solenoid Test

Exercise transport solenoids. This test does not report any errors and requires visual
observation.
© 2005-2017 ATMdesk Page 60 of 72

3.11.24 Transport Motor Test

Exercise transport motors. This test does not report any errors and requires visual
observation.
3.11.25 Feeder Cycle Test

Exercise feeder mechanism.
This test is only available for SCPM or SDM with ERBM.
3.11.26 List BV Templates

Display currency templates loaded into bill validator.

• Scan Document
• Read Front Image
• Read Rear Image
• Read MICR Codeline
• Eject
• Clear

• Reset
• Scan Document
• Read Front Image
• Read Rear Image
• Read MICR Codeline
• Eject
• Clear
© 2005-2017 ATMdesk Page 61 of 72

3.12 Customer and Operator Displays

ATMdesk supports the following variants of Customer and Operator Displays:
• Front Customer Display

• Graphic Operator Panel (GOP/uGOP)
• Compact Operator Panel (COP)
Customer and Operator Display tests are only available in ATMdesk/Field. The display being
tested will be the one currently used as ATMdesk interface (Front resp. GOP/COP).
Customer and Operator Display tests are not available in ATMdesk/Repair.
3.12.1 Grid Test

Fill entire display with a rectangular grid. Press any key to return back to menu.
3.12.2 White/Red/Green/Blue Solid Test

Fill entire display with appropriate color. Press any key to return back to menu.
3.12.3 White/Red/Green/Blue Gradient Test

Fill entire display with stripes of increasing density, from black to 100% of the appropriate
color. Press any key to return back to menu.

There are no confidence tests for displays.
© 2005-2017 ATMdesk Page 62 of 72

3.13 Touch Screens

ATMdesk supports the following variants of Touch Screens:
• RS232 Surface Acoustic Wave Touch Screen (ELO)

• USB Surface Acoustic Wave Touch Screen (ELO 2700 IntelliTouch)
• USB Capacitive (CAP) Touch Screen (GDS)
• USB Projected Capacitive (PCAP) Exterior Touch Screen (Zytronic)
• USB Projected Capacitive (PCAP) UPDD Touch Screen (Zytronic X-Y)
• USB Graphic Operator Panel Touch Screen (GDS)
• USB Compact Operator Panel Touch Screen (PenMount)
3.13.1 Display Touch Coordinates

Wait user to touch the screen and display the point of touch as an asterisk on the screen.
This test is run continuously and is stopped if no touch is detected within 7 seconds.

• Display Touch Coordinates
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3.14 Operator Panels

ATMdesk supports the following variants of Operator Panels:
• SDC Basic Operator Panel (BOP)

• SDC Enhanced Operator Panel (EOP)
3.14.1 Linearity Test

Fill entire panel screen with ‘H’ character. Press a key to return back to menu.

• Linearity Test
© 2005-2017 ATMdesk Page 64 of 72

3.15 Operator Keyboards

ATMdesk supports the following variants of Operator Keyboards:
• SDC Basic Operator Panel (BOP) Keyboard

• SDC Enhanced Operator Panel (EOP) Keyboard
• USB Front Service Interface (FSI) Keyboard
FSI is simply an ordinary USB PC keyboard and cannot be tested by ATMdesk, but can be
used as an input device to control ATMdesk user interface.
3.15.1 Key Detect

Wait user to press a key on the operator panel and display matrix code and key position. This
test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK EOP Right FDK

C1h C2h C3h C4h C5h C6h
C9h CAh CBh CCh CDh CEh
D1h D2h D3h D4h D5h D6h
D9h DAh DBh DCh DDh DEh
BOP
00h 01h 02h 03h
10h 11h 12h 13h
20h 21h 22h 23h
30h 31h 32h 33h

• Key Detect
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3.16 Rear Indicators

ATMdesk supports the following variants of Rear Indicators:
• SDC Basic Operator Panel (BOP) Indicators

• SDC Enhanced Operator Panel (EOP) Indicators
3.16.1 Supervisor/In-Service/Error LED Test

Appropriate LED on the operator panel is turned ON for three seconds and then turned OFF.
These tests do not report any errors and require visual observation.
3.16.2 Slow/Fast Beep Tests

Emit slow/fast beep on the operator panel for three seconds. These tests do not report any
errors and require visual observation.

• Supervisor LED
• In-Service LED
• Error LED
• Slow Beep
• Fast Beep
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3.17 Miscellaneous Indicators

ATMdesk supports the following variants of Miscellaneous Indicators:
• SDC Miscellaneous Interface (LPX Cores) Indicators

• SDC Miscellaneous Interface (NLX Cores) Indicators
• PC Miscellaneous Interface (5670/5870) Indicators
• USB Miscellaneous Interface Indicators
• USB Mini Miscellaneous Interface Indicators
• USB Midi Miscellaneous Interface Indicators
ATMdesk is unable to detect which components of a Miscellaneous Interface are actually

employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI) are
offered for testing.
3.17.1 Facia Light Test

Illuminate fascia light for three seconds and then turn it OFF. This test does not report any
errors and requires visual observation.
3.17.2 In-Service Indicator Test

Activate in-service indicator for three seconds and then deactivate it. This test does not
report any errors and requires visual observation.
3.17.3 Remote Status

Illuminate all three LEDs on the remote status indicator panel for three seconds and then
turn them OFF. This test does not report any errors and requires visual observation.
3.17.4 Remote Relay

Activate and deactivate remote relay for three seconds. This test does not report any errors
and requires visual observation.
On some ATMs Remote Relay can be used to control safe door electronic lock. Therefore the
test requires that the user confirms access to the safe by opening safe door; this is monitored
using Safe Door Alarm sensor. If the safe door was not opened before the test, the user will
be given 20 seconds to do so before the test fails. On ATMs without Alarm harness safe door
alarm sensor is always active and therefore Remote Relay test is always enabled.

• All indicators activated and deactivated at once
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3.18 Media Entry Indicators

ATMdesk supports the following variants of Media Entry Indicators:
• SDC Miscellaneous Interface (LPX Cores) MEIs

• SDC Miscellaneous Interface (NLX Cores) MEIs
• PC Miscellaneous Interface (5670/5870) MEIs
• USB Miscellaneous Interface MEIs
• USB Mini Miscellaneous Interface MEIs
• USB Midi Miscellaneous Interface MEIs

3.18.1 Set Speed

Set up blinking speed for all other MEI tests. Default speed is 1 Hz.
3.18.2 MEI Tests

For each possible MEI indicator a test is offered which blinks that MEI for three seconds.
These tests do not report any errors and require visual observation.
ATMdesk is unable to detect which MEIs are actually employed in a particular ATM.
Therefore all possible MEIs (MCRW, Cash, Receipt, Statement, Passbook, Depository,
Envelope and Extra) are offered for testing.

• All MEIs activated and deactivated at once
© 2005-2017 ATMdesk Page 68 of 72

3.19 Alarms
ATMdesk supports the following variants of Alarms:
• SDC Miscellaneous Interface (LPX Cores) Alarms

• SDC Miscellaneous Interface (NLX Cores) Alarms
• PC Miscellaneous Interface (5670/5870) Alarms
• USB Miscellaneous Interface Alarms
• USB Mini Miscellaneous Interface Alarms
• USB Midi Miscellaneous Interface Alarms

3.19.1 Alarms Sensors State

Report current status of all six alarm sensors.

• Alarms Sensors State
© 2005-2017 ATMdesk Page 69 of 72

3.20 Mode Switches

ATMdesk supports the following variants of Mode Switches (Supervisor/Normal):
• SDC (SSPB/SSPA) Mode Switch

• USB Miscellaneous Interface Mode Switch
• USB Midi Miscellaneous Interface Mode Switch
• USB Mini Miscellaneous Interface Mode Switch
Although SDC Mode Switch may be physically located on the Operator Panel (BOP/EOP), it
uses dedicated wires (not SDC bus) to connect to the ATM PC Core (SSPB/SSPA board). Due
to this fact Mode Switch tests are not available in ATMdesk/Repair when testing EOP/BOP
devices.
If the ATM is equipped with Auto-Supervisor Feature, the switch is actually replaced by an
interlock operated when ATM cabinet is opened and closed. On these ATMs you will need to
exercise the interlock instead of the switch itself.
3.20.1 Determine State

Report current state of the mode switch.
3.20.2 Toggle Detect

Wait up to 7 seconds for the user to toggle mode switch.

• Toggle Detect
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3.21 Barcode Readers

ATMdesk supports the following variants Barcode Readers:
• RS232 SSI Barcode Reader
3.21.1 Scan Barcode

Wait user to scan a barcode the screen and display decoded barcode data and barcode ID.
This test is run continuously and is stopped if no barcode is detected within 7 seconds.

• Scan Barcode
© 2005-2017 ATMdesk Page 71 of 72

4 Troubleshooting
If you encounter a problem while using your ATMdesk/Field on an ATM or ATMdesk/Repair
in a workshop, please proceed as follows.
First of all, please login to your account on our website www.atmdesk.com and make sure
you are using latest version of ATMdesk. The problem you are facing might already have
been resolved there.
If the problem persists using the latest version, please contact ATMdesk Support Team at
support@atmdesk.com.
IMPORTANT: Please provide ATMdesk Debug Log (see [2.2]) along with
your support request to speed up our feedback. We will be unable to
investigate your case without this log and we will ask for it anyway
before going any further.
ATMdesk/Field Debug Log can be saved to the floppy or USB disk using Dump Debug Info
function (see [2.2]).
ATMdesk/Repair Debug Log is on your HDD. Please use Dump Debug Info function (see
[2.2]); the full path to the log file will be displayed.
© 2005-2017 ATMdesk Page 72 of 72

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ATMdesk

Diagnostic Solution for NCR 56xx

ATMdesk is a registered trademark of ATMdesk.

It is the policy of ATMdesk to improve products as new technology, components, software,

© 2005-2017 ATMdesk Page 2 of 72

© 2005-2017 ATMdesk Page 3 of 72

Once ATMdesk is successfully launched on an ATM or PC (for details, please refer to

© 2005-2017 ATMdesk Page 4 of 72

1.1 ATMdesk/Field (ATMdesk/Pro and ATMdesk/2)

Depending on your license, ATMdesk/Field offers the following options:

• ATMdesk/Pro for all NCR ATMs.

© 2005-2017 ATMdesk Page 5 of 72

1.2 ATMdesk/Repair and ATMdesk/Plus

ATMdesk/Repair is a desktop equivalent of ATMdesk/Pro designed to test all NCR ATM

Depending on your license, ATMdesk/Repair offers the following options:

• ATMdesk/Repair for all NCR ATM modules.

Please refer to ATMdesk/Repair Installation Manual for details specific to ATMdesk/Repair

© 2005-2017 ATMdesk Page 6 of 72

© 2005-2017 ATMdesk Page 7 of 72

ATMdesk user interface is minimized to fit limited input capabilities of an ATM:

© 2005-2017 ATMdesk Page 8 of 72

2.1 Main Menu

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2.2 Supervisor Menu

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2.3 Device Diagnostics Menu

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2.3.1 Control Menu

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2.4 Confidence Tests Menu

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2.4.1 Looping Option

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2.5 Logs and Tallies Menu

IMPORTANT: Tallies maintained by ATMdesk itself during current

© 2005-2017 ATMdesk Page 15 of 72

2.6 Printing and Saving Reports

• 40-column printers (Receipt/Journal)

The following printer choice is typically available in ATMdesk/Field:

The following printer choice is typically available in ATMdesk/Repair:

© 2005-2017 ATMdesk Page 16 of 72

2.6.1 Device Diagnostics Reports

• OK – test passed. No additional information about passed test is printed.

© 2005-2017 ATMdesk Page 17 of 72

2.6.2 Confidence Test Reports

Confidence Test reports can be printed on test completion (see [2.4]).

© 2005-2017 ATMdesk Page 18 of 72

3 Supported Devices and Tests

© 2005-2017 ATMdesk Page 19 of 72

3.1 Encrypting Pin Pads

• SDC Basic Alpha Pin Pad Encryptor (BAPE/HiBAPE)

• Encryptor type and serial number

3.1.2 Check Health

IMPORTANT: This test does NOT check whether encryptor (security

3.1.3 Key Detect

Left FDK Pin Pad Right FDK

© 2005-2017 ATMdesk Page 20 of 72

3.1.4 Plain Key Loading

IMPORTANT: This test can be blocked on a live ATM due to ATM

3.1.5 Secure Key Loading

IMPORTANT: This test can be blocked on a live ATM due to ATM

3.1.6 Test PIN Entry

IMPORTANT: This test can be blocked on a live ATM due to ATM

© 2005-2017 ATMdesk Page 21 of 72