FAILURE MODE AND EFFECT ANALYSIS

TRAINER EXECUTIVE
TUJUAN AKTIFITAS
Penyamaan Persepsi
Konsep
FMEA

Penyamaan Persepsi
Teknik Pelatihan
FMEA
 SISTIMATIKA PAPARAN

 INTRODUKSI FMEA

 DELAPAN LANGKAH FMEA

 KESIMPULAN
HERKUTANTO 3
INTRODUKSI FMEA

HERKUTANTO 4
 KUALITAS PELAYANAN
(Donabedian)

OUTCOME

PROCESS

STRUCTURE

HERKUTANTO 5
HERKUTANTO 6
SUMBER

HERKUTANTO 7
 Apakah itu FMEA ?
 metode perbaikan proses kinerja dgn
mengidentifikasi dan mencegah potensi
kegagalan sebelum terjadi.
 proses proaktif, dimana kesalahan dicegah &
diprediksi sebelum terjadi.

 BEDAKAN DENGAN RCA: proses reaktif

setelah kecelakaan terjadi pada suatu KTD

HERKUTANTO 8
 FMEA Terminology
 Process FMEA - Conduct an FMEA on a
process that is already in place

 Design FMEA – Conduct an FMEA before

a process is put into place
 Implementing an electronic medical records or
other automated systems
 Purchasing new equipment
 Redesigning Emergency Room, Operating
Room, Floor, etc.
HERKUTANTO 9
 FAILURE MODE AND EFFECTS ANALYSIS

FAILURE (F) : When a system or part of a system

performs in a way that is not
intended or desirable
MODE (M) : The way or manner in which
something such as a failure can
happen. Failure mode is the
manner in which something can
fail.
EFFECTS (E) : The results or consequences of a
failure mode
Analysis (A) : The detailed examination of the
elements or structure of a process
HERKUTANTO 10
DELAPAN LANGKAH FMEA

HERKUTANTO 11
 LANGKAH-LANGKAH
ANALISIS MODUS KEGAGALAN & DAMPAKNYA
(JCI )

1. Tetapkan Topik FMEA dan Bentuk Tim

2. Gambarkan Alur Proses
3. Identifikas Modus Kegagalan & Dampaknya (Hazard Analysis)
4. Identifikas Prioritas Modus Kegagalan
5. Identifikasi Akar Penyebab Modus Kegagalan
6. Disain ulang Proses
7. Analisis dan Test Proses Baru
8. Implementasi dan Monitor Proses Baru
HERKUTANTO 12
 Output setiap langkah
LANGKAH OUTPUT
1 Tetapkan Topik FMEA dan Bentuk Tim Topik dan Tim
2 Gambarkan Alur Proses Alur Proses tergambar
3 Identifikasi Modus Kegagalan & Modus Kegagalan &
Dampaknya Dampaknya

4 Tetapkan Prioritas Modus Kegagalan Daftar Prioritas Modus

Kegagalan
5 Identifikasi Akar Penyebab Modus Akar Penyebab
Kegagalan Modus Kegagalan

6 Disain ulang Proses Proses Baru

7 Analisis dan Uji Coba Proses Baru Hasil Uji COba
8 Implementasi dan Monitor Proses Baru Penerapan Proses Baru
HERKUTANTO 13
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

1 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Proses
TETAPKAN TOPIK & TIM 7 Analisis dan Uji
Coba Proses
Baru
8 Implementasi dan
HERKUTANTO
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14

Baru
 TUJUAN & HASIL

 Terpilihnya Topik FMEA

 Terpilihnya TIM Pelaksana untuk topik

tersebut

 Daftar Tim

HERKUTANTO 15
 PEMILIHAN TOPIK FMEA
 Proses spesifik di rumah sakit:
 Highrisk
 Highvolume
 highcost

 Didasarkan pada data incident report

keselamatan pasien
 Data rutin keselamatan pasien
 Sentinel event

HERKUTANTO 16
 TUJUAN PEMILIHAN TOPIK
 Fokus pada proses spesifik yang dianggap
prioritas (hospital specific)
 Melakukan tindakan korektif pada proses
melalui redesign proses
 Contoh:
 Proses pelayanan Transfusi darah
 Proses pemberian obat kepada pasien

HERKUTANTO 17
 Characteristic of a high risk process
 Variable team

 Complex

 Non standardized

 Tightly coupled

 Heavily dependent on human intervention

 Hierarchical vs team

 Tight time constraints

 Loose time constraints HERKUTANTO 18

 LANGKAH 1 : PILIH PROSES YANG BERISIKO TINGGI

Pilih Proses berisiko tinggi yang akan dianalisa.

Judul Proses :
__________________________________________________________________________
_________________________________________________________
_________________________________________________________
LANGKAH 2 : BENTUK TIM

Ketua :
____________________________________________________________

Anggota 1. _______________ 4.
________________________________________
2. _______________ 5.
________________________________________
3. _______________ 6.
________________________________________

Notulen? _________________________________________
Apakah semua Unit yang terkait dalam Proses sudah terwakili ? YA / TIDAK
Tanggal dimulai ____________________ Tanggal selesai ___________________

HERKUTANTO 19
 TIME LINE AND TEAM ACTIVITIES

Premeeting Identify Topic and notivy the team (Step 1 & 2)

1st team meeting Diagram the process, identify subprocess, verify the scope
2rd team meeting Visit the worksite to observe the process, verify that all process &
subprocess steps are correct (Step 3)
3 rd team meeting Brainstorming failure modes, assign individual team members to
consult with process users (Step 3)
4rd team meeting Identify failure modes causes, assign individual team members to
consult with process users for additional input (Step 3)
5th team meeting Transfer FM & Causes to the HFMEA Worksheet (Step3). Begin the
hazard analysis (Step 4)
Identify corrective actios and assign follow up responsibilities (Step 5)
6th,7th , 8th….η team Assign team members to follow up individual charged with taking
meeting plus 1 corrective action
η team meeting plus 2 Refine corrective actions based on feedback
η team meeting plus 3 Test the proposed changes
η team meeting plus 4 Meet with Top Management to obtain approval for all actions
Postteam meeting The advisor or his/ her designee follow up until all actions are
completed
HERKUTANTO 20
 TUGAS KELOMPOK
1. Tetapkan topik: Transfusi Darah
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

2 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Proses
Gambarkan Alur Proses 7 Analisis dan Uji
Coba Proses
Baru
8 Implementasi dan
HERKUTANTO
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22

Baru
 TUJUAN & HASIL

 Tergambarnya alur / langkah2 PROSES

dan SUBPROSES pelayanan yang dipilih
dalam suatu bagan yang jelas
 LEMBAR ALUR
PROSES dan SUBPROSES PELAYANAN

HERKUTANTO 23
HERKUTANTO 24
HERKUTANTO 25
HERKUTANTO 26
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus
Kegagalan &
3 Dampaknya

4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan

Identifikasi 6 Disain ulang Proses

7 Analisis dan Uji Coba

Modus Kegagalan & Proses Baru

Dampaknya 8 Implementasi dan

HERKUTANTO Monitor Proses27Baru
 TUJUAN & HASIL

1. Teridentifikasinya MODUS KEGAGALAN

pada setiap langkah proses pelayanan

2. Teridentifikasinya DAMPAK KEGAGALAN

pada setiap langkah proses pelayanan

HERKUTANTO 28
 HAZARD vs RISK vs.
COMPLICATIONS
1. A hazard is something that can cause harm, e.g. electricity, chemicals,
working up a ladder, noise, a keyboard, a bully at work, stress, etc. [...
tindakan medik ...??]
2. Complications are things that happen as a result of a disease or a
treatment that you prefer didn't happen [stroke from hypertension, or
bleeding following surgery]
 A complication may be described as an adverse event caused by pre-
existing factors that were outside the doctor’s control. Patients are not the
same in health, habits, immunity or healing power, and have varying susceptibility
to complications
3. A risk is the chance, high or low, that any hazard will actually cause
somebody harm.
 Risk factors are things that make it more likely that you will develop a
disease or condition. They may be things you can't do anything about,
like gender, family history, or race, or things you can control, like smoking
and diet. HERKUTANTO 29
DIFFERENCES BETWEEN RISKS vs COMPLICATIONS

RISKS COMPLICATIONS
 Allergy  Anaphylactic Rx

 Leucocytosis  Sepsis

 Bleeding  Hypovolemic shock

 Fragile tissues  Tissue damage

 Naucea / vomit  Hyponatraemia

HERKUTANTO 30
 Hazard analysis: What is it?

Hazard: Potentially dangerous condition,

which is triggered by an event,
called the cause of the hazard.

Risk: hazard that is associated with a

severity and a probability of
occurrence.
HERKUTANTO 31
Hazard, Barrier, Target Analysis

Hazard Barrier Target

High
Dog Fence Child

HERKUTANTO 32
HERKUTANTO 33
HERKUTANTO 34
HERKUTANTO 35
HERKUTANTO 36
HERKUTANTO 37
Hazard, Barrier, Target Analysis

Hazard Barrier Target

Medical Policies
Procedures Patient
Mishaps

HERKUTANTO 38
 PENERAPAN HBA PADA FMEA
 Prinsip: the DEVILS are in the DETAILS

 Cari modus / cara suatu langkah dalam

suatu subproses dapat gagal

HERKUTANTO 39
 DIAGRAM THE PROCESS

PROCESS STEPS :
Describe the process graphically, according to your policy & procedure for the activity and number each one
If the process is complex you may want to select one process step or sub process to work on

1 2 3 4 5

Prescribing, Preparing
Selection & Storage
Ordering, &
Procurement Administration
Trancribing Dispensin
g

Failure Mode Failure Mode Failure Mode Failure Mode Failure Mode

Pemesanan obat Penyimpanan Penulisan obat Peracikan obat Wrong drug

Berlebihan (tdk vaksin tdk dlm R/ tdk jls tdk sesuai dosis
Sesuai kebthn) sesuai suhunya
Wrong dosage

Penulisan Obat R/
tdk R/
Dlm formularium Wrong frequence

Wrong route
administration

HERKUTANTO 40
 Hazard analysis: What is it?

Hazard analysis: Identify all possible

hazards potentially created by a
product, process or application.

Risk assessment: It is the next step

after the collection of potential
hazards. Risk in this context is the
probability and severity of the hazard
HERKUTANTO 41

becoming reality.
 Hazard analysis: What is it?

General risk assessment

protocol : Establish Analysis Parameters

Identify Hazards

Assess Risks

Derive Risk Rating

Reduce Risks

Verify Effectiveness

HERKUTANTO 42
Document Results
 Hazard analysis: What is it?

Establish Analysis Parameters

Identify Hazards These parameters can

be limits of the
Assess Risks
machine or design,
Derive Risk Rating limits on uses, limits
Reduce Risks
on the scope of the
analysis, or other
Verify Effectiveness
limits.
Document Results HERKUTANTO 43
 Hazard analysis: What is it?

Establish Analysis Parameters

Identify Hazards The nature of this

step lends itself to a
Assess Risks
team approach such
Derive Risk Rating as brainstorming.
Reduce Risks

Verify Effectiveness

Document Results HERKUTANTO 44

 Hazard analysis: What is it?

Establish Analysis Parameters

Identify Hazards
Two risk factors are used:
Assess Risks
• severity of injury
Derive Risk Rating
• probability of occurrence
Reduce Risks

Verify Effectiveness

Document Results HERKUTANTO 45

 Hazard analysis: What is it?

Establish Analysis Parameters

Risk matrix:
Identify Hazards Severity Category
Probability Level Catastrophic Critical Marginal Negligible
Assess Risks Frequent High High Serious Serious
Probable High High Serious Low
Derive Risk Rating Occasional High Serious Low Low
Remote Serious Low Low Low
Reduce Risks Improbable Serious Low Low Low

If the risk is determined to not be acceptable, it

Verify Effectiveness
is necessary to reduce that risk by
implementing protective measures.
Document Results HERKUTANTO 46
 Hazard analysis: What is it?

Establish Analysis Parameters

Remedy actions are taken to
Identify Hazards reduce risks following the
hazard hierarchy:
Assess Risks
• Eliminate hazards through the design
Derive Risk Rating  Protect
 Warn the user
Reduce Risks
 Train the user(s)
 Personal protective equipment
Verify Effectiveness

Document Results HERKUTANTO 47

 Hazard analysis: What is it?

Establish Analysis Parameters

Identify Hazards This assessment

verifies that the
Assess Risks
remedy actions have
Derive Risk Rating reduced the risks to an
Reduce Risks
acceptable level.

Verify Effectiveness

Document Results HERKUTANTO 48

 Hazard analysis: What is it?

Establish Analysis Parameters

Identify Hazards

Assess Risks

Derive Risk Rating

Reduce Risks The documentation can be added to a

technical file for future use.

Verify Effectiveness

Document Results HERKUTANTO 49

 Full Hazard Analysis
Proactive Controls Reactive Controls

Recovery People
Threat Barrier Barrier Measures

Recovery Asset
Threat Barrier Barrier Measures Damage
Hazard Top Event
(Incident)
Recovery Environment
Threat Barrier Barrier Measures

Recovery
Measures Reputation
Escalation
controls

HERKUTANTO 50
 Completed Hazards & Effects Register

HAZARDS & EFFECTS REGISTER

Risk
Hazard ThreatsBarriers Top Recovery Consequences Rating Initial Final Remedial
Event Measures Risk Risk Action
P A E R Required

C5
X X X X X X X X X X D4,5 X
E3,4,5

X X X X X X X X

C5
X X X X X X X X X X D4,5
E3,4,5

X X X X X X X X X
HERKUTANTO 51
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim

2 Gambarkan Alur
Proses

3 Identifikasi Modus

4 Kegagalan &
Dampaknya

4 Tetapkan Prioritas
Modus Kegagalan

5 Identifikasi Akar
Penyebab Modus
Kegagalan

6 Disain ulang Proses

Tetapkan Prioritas 7 Analisis dan Uji Coba
Modus Kegagalan Proses Baru

8 Implementasi dan
Monitor Proses Baru
HERKUTANTO 52
 TUJUAN & HASIL

 Tersedianya urutan prioritas

 DAFTAR PRIORITAS MODUS

KEGAGALAN

HERKUTANTO 53
HERKUTANTO 54
 ANALISIS HAZARD “LEVEL DAMPAK”
DAMPA MINOR MODERAT MAYOR KATASTROPIK
K 1 2 3 4
Kegagalan yang tidak Kegagalan dapat Kegagalan Kegagalan menyebabkan
mengganggu Proses mempengaruhi menyebabkan kerugian kerugian besar
pelayanan kepada proses dan berat
Pasien menimbulkan
kerugian ringan
Pasien Tidak ada cedera, Cedera ringan Cedera luas / berat  Kematian
Tidak ada Ada Perpanjangan Perpanjangan hari  Kehilangan fungsi tubuh
perpanjangan hari rawat rawat secara permanent (sensorik,
hari rawat lebih lama (+> 1 bln) motorik, psikologik atau
Berkurangnya fungsi intelektual) mis :
permanen organ tubuh  Operasi pada bagian atau
(sensorik / motorik / pada pasien yang salah,
psikcologik /  Tertukarnya bayi
intelektual)

Pengunj Tidak ada cedera  Cedera ringan  Cedera luas / berat Kematian
ung Tidak ada  Ada Penanganan  Perlu dirawat Terjadipada > 6 orang
penanganan ringan  Terjadi pada 4 -6 pengunjung
Terjadi pada 1-2 org  Terjadi pada 2 -4 orang
pengunjung pengunjung pengunjung
Staf: Tidak ada cedera Cedera ringan Cedera luas / berat Kematian
Tidak ada  Ada Penanganan /  Perlu dirawat Perawatan > 6 staf
penanganan Tindakan Kehilangan waktu /
HERKUTANTO 55
Terjadi pada 1-2 staf  Kehilangan waktu kecelakaan kerja pada
 ANALISIS HAZARD ”LEVEL PROBABILITAS”

LEVEL DESKRIPSI CONTOH

4 Sering (Frequent) Hampir sering muncul dalam waktu yang
relative singkat (mungkin terjadi
beberapa kali dalam 1 tahun)

3 Kadang-kadang Kemungkinan akan muncul

(Occasional) (dapat terjadi bebearapa kali dalam 1
sampai 2 tahun)

2 Jarang (Uncommon) Kemungkinan akan muncul

(dapat terjadi dalam >2 sampai 5 tahun)
1 Hampir Tidak Pernah Jarang sekali terjadi (dapat terjadi dalam
(Remote) > 5 sampai 30 tahun)

HERKUTANTO 56
 HAZARD SCORE
TINGKAT BAHAYA
KATASTROPIK MAYOR MODERAT MINOR
4 3 2 1
SERING 16 12 8 4
4
KADANG 12 9 6 3
3
JARANG 8 6 4 2
2
HAMPIR TIDAK 4 3 2 1
PERNAH
1

HERKUTANTO 57
HERKUTANTO 58
HERKUTANTO 59
Laboratory Test Ordering Process

HERKUTANTO 60
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

5 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Identifikasi Akar Penyebab Proses
7 Analisis dan Uji
Modus Kegagalan Coba Proses
Baru
8 Implementasi dan
HERKUTANTO
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61

Baru
 TUJUAN & HASIL

 Teridentifikasinya AKAR PENYEBAB

modus kegagalan yang telah teridentifikasi

 Lembar AKAR PENYEBAB

HERKUTANTO 62
 Possible Characteristics of Root
Causes

 Root causes are systemic.

 Root causes appear far from the origin of

the failure.

 The origins of root causes lie in common-

cause variation of organization systems
HERKUTANTO 63
 many of the failure modes
had the same root causes
 Omission errors secondary to automatic stop order
 Suboptimal patient involvement in medication histories
 Suboptimal medication reconciliation by clinicians
 Confusing epidural and patient-controlled analgesia
order sets
 Lack of electronic medication administration record
 Lack of computerized order entry

HERKUTANTO 64
 PROBING
to uncover root causes and their relationships

 What could happen? (the failure mode)

 Why could this happen?
 That is, what are the most proximate causes? These
typically involve special-cause variations.

 Why could these proximate causes happen?

 That is, what systems and processes underlie those
proximate causes?
 Common-cause variation here may lead to special-
cause variation in dependent processes.
HERKUTANTO 65
What could happen? - FACTORS
 Human factors
 failure to follow policieson precaution orders or failure
to conduct appropriate staff education/training

 Assessment process factors

 faulty initial assessment process

 Equipment factors
 nonfunctional paging system that delays
communication with the individual’s physician
HERKUTANTO 66
 Questions to Uncover Causes
 What safeguards are missing in the process?
 If the process already contains safeguards (for
example, double checks), why might they not work to
prevent the failure every time?

 What would have to go wrong for a failure like

this to happen?

 If this failure occurred, why would the problem

not be identified before it affected an individual?

HERKUTANTO 67
 What could happen?

HERKUTANTO
68
 Contributory Factors to Suicide
What could happen?

HERKUTANTO 69
 DIABETES SCREENING
What could happen?

HERKUTANTO 70
 Laboratory Test
Ordering Process

HERKUTANTO 71
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

6 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Proses
Disain Ulang Proses 7 Analisis dan Uji
Coba Proses
Baru
8 Implementasi dan
HERKUTANTO
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72

Baru
 TUJUAN & HASIL

 Teridentifikasinya PROSES BARU yang

bebas dari modus kegagalan

 Lembar langkah2 PROSES BARU

HERKUTANTO 73
 Decision Tree
Gunakan Decision Tree utk menentukan apakah modus perlu tindakan lanjut di“Proceed”

Does this hazard involve a

sufficient likelihood of
occurrence and severity to NO
warrant that it be controlled?
(Hazard score of 8 or
higher)
Is this a single point weakness in
NO
YES the process? (Criticality – failure
results in a system failure?)
CRITICALITY
YES
Does an effective control measure already exist YES
for the identified hazard? STOP
CONTROL THE HAZARD (=BARRIER) Do not proceed
NO to find potential
causes for this
Is this hazard so obvious and readily failure mode
apparent that a control measure is not YES
warranted?
DETECTABILITY NO
(FORESEEABILITY)
Proceed to Potential
HERKUTANTO
Causes for this 74
failure mode
 PREPARING TO REDESIGN

 Conduct a literature search to gather

relevant information from the professional
literature. Do not reinvent the wheel

 Network with colleagues

 Recommit to out of the box thinking

HERKUTANTO 75
 REDESIGN STRATEGIES
 Prevent the failure from happening
(decrease likelihood of occurrence)
 Prevent the failure from reaching the
individual (increase detectability)
 Protect individuals if a failure occurs
(decrease the severty of the efects)

HERKUTANTO 76
 PROSES METODE
RISIKO TINGGI REDESIGN

 Variable input
 Decreasing variability
 Complex  Simplify
 Nonstandarized  Standardizing
 Tightly Coupled  Loosen coupling of process
 Dependent on human  Use technology
intervention  Optimise Redundancy
 Built in fail safe mechanism
 Time constraints
 Documentation
 Hierarchical culture  Establishing a culture of
teamwork

HERKUTANTO 77
 REDESIGN PROCESS
Process Failure Potential Potential Redesign PIC Target New Outcome
Mode Effect Causes Recommend Completi Process Measure /
ations on Implementat Monitoring
date ion mechanism
for test date &
Actions

1 2 3 4 5 6 7 8 9

HERKUTANTO 78
 Proses
Redesign

Bandingkan :

Analisis & Ranking Analisis & Ranking

Failure Failure
Effect Causes Effect Causes
Mode Mode

Proses Lama Proses Baru

HERKUTANTO 79
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

7 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Analisis dan Uji Coba Proses
7 Analisis dan Uji
Proses Baru Coba Proses
Baru
8 Implementasi dan
HERKUTANTO
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80

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 TUJUAN & HASIL

 Terujinya PROSES BARU dilapangan

 Le

HERKUTANTO 81
SIKLUS PDSA

HERKUTANTO 82
SIKLUS PDSA

HERKUTANTO 83
 LEMBAR KERJA
UJI COBA

HERKUTANTO
84
 LEMBAR KERJA
UJI COBA

HERKUTANTO
85
 LANGKAH
1 Tetapkan Topik
FMEA dan Bentuk
Tim
2 Gambarkan Alur
Proses
3 Identifikasi Modus

8 Kegagalan &
Dampaknya
4 Tetapkan Prioritas
Modus Kegagalan
5 Identifikasi Akar
Penyebab Modus
Kegagalan
6 Disain ulang
Implementasi & Monitor Proses
7 Analisis dan Uji
Proses Baru Coba Proses
Baru
8 Implementasi
HERKUTANTO
dan Monitor 86
Proses Baru
 TUJUAN & HASIL

 PENERAPAN PROSES BARU

 Manajemen Perubahan

 Lembar MONITORING PROSES BARU

HERKUTANTO 87
 Strategies for Creating and Managing
the Change Process

 Establish a sense of urgency

 Create a guiding coalition

 Develop a vision and strategy

 Communicate the changed vision

 Empower broad-based action

 Generate short-term wins

 Consolidate gains and produce more change

 Anchor new approaches HERKUTANTO

in the culture 88
LEMBAR MONITOR PROSES BARU

HERKUTANTO 89
LEMBAR MONITOR PROSES BARU

HERKUTANTO 90
 KESIMPULAN

 PROSES BARU YANG LEBIH AMAN

 KEBIJAKAN & SOP LEBIH BAIK

 RUMAH SAKIT YANG AMAN

HERKUTANTO 91
HERKUTANTO 92
HERKUTANTO 93