James Hicks

8925 Rising Mist Way • Roseville, California 95747 • Telephone: 916-671-0784 • Email:james@hicksonline.us

EXPERIENCE
RAGING WIRE ENTERPRISE SOLUTIONS | STRATASCALE 3/2008 to present
Senior Solutions Engineer
Part of the Sales Operations Team. Serve as a liaison between the Sales and Engineering
departments to design and provide technical subject matter expertise for new and existing
business. The majority of the client activities dealt with cloud computing solution design,
implementation and architecture planning, data center co-location deployments, assessing
network, bandwidth, and power requirements for new infrastructure entering the data center. Also
responsible for presenting and quantifying customer need as they related to RagingWire and
StrataScale’s Managed Server Hosting product offerings.

HEWLETT PACKARD 8/2007 to 3/2008

QA / Release Engineer
Part of the Hewlett Packard Software division. Working with external OEM partners to effectively
bundle, market and sell information management solutions.
Primarily focused efforts and activities around applying value-add services and support alongside
partner software applications in the data archiving IT segment.
Responsible for QA and auditing of OEM partner software releases and test plans.
Participated in program roadmap meetings. Designed engineering project plans and provided
technical training to support and sales personnel.

POWERSCHOOL/PEARSON SCHOOL SYSTEMS 3/2004 to 8/2007

(FORMERLY A DIVISION OF APPLE, INC.)
Manager of Implementation Services
Provide direction and coordinate efforts of all cross-functional project team members.
Act as liaison and advocate, on customer’s behalf to the internal organizational departments (sales,
business operations, training, technical support, marketing, engineering, etc.).
Serve as mentor to staff providing guidance, support, training and career path planning.
Responsible for department revenue recognition, budget formulation, hiring and coaching of staff.
Team expanded to a nationally based group of 40 Implementation and Technical Project
Managers.
Led Implementation Services department to first ever full year of profitability. Since being solely
responsible for the revenue recognition, each fiscal quarter has met or exceeded the
organizationally forecasted revenue plan.

HEWLETT PACKARD / KUDOS 6/2003 to 3/2004

Technical Writer/Course Developer
Develop technical training material utilized by the various service and support personnel. Of
primary focus was that of the enterprise-level storage disk array and SAN management software.
- Updated existing training material to reflect technological and operational changes
- Presented material to students via web-based webinars and lecture/lab training forums
- New curriculum design and enhancement

HEWLETT PACKARD / KEMTAH 3/2003 to 6/2003

Support Technician
Member of the technical support team responsible for providing system level IT support to end-
users.
- Responsible for migrating users from legacy platforms (OS and hardware) to current,
supported systems.
- Provided 3rd level / escalation-type system support for end-user IT issues

HEWLETT PACKARD 1/1997 to 8/2002

Technical Consultant (Network Storage and Solutions Organization)
Design SAN (storage area network) solutions in heterogeneous operating system and application
environments.
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- Architect and document SAN solutions focused on improved performance of Microsoft
Exchange 2000 within and the forth-coming .NET environment and Windows 2000 Server.
- Developed and published solution blueprints (whitepapers) highlighting configuration and
performance characteristics of enterprise-level SAN environments. Microsoft cluster
(MSCS), MS Exchange and heterogeneous SAN environment were my primary focus. Many
of these documents included extensive diagrams created in Visio that represented network
components.

Products focused on:

Storage Arrays: Hewlett Packard StorageWorks XP256, XP512, XP48, XP1024
Tape Libraries: Hewlett Packard/StorageTek DLT and Ultrium devices
Network connectivity: Brocade 2400, 2800, 3200, 3800, 12000 switches
SAN management: Business Copy, Brocade WebTools, Hewlett Packard OpenView
Storage Area Network management software suite (Storage Builder, Storage Allocater, Storage
Node Manager, Storage Optimizer, Storage Accountant)

Solutions Consultant
- Influence and drive product design to support solution requirements.
- Manage execution of hardware and software testing activity. Ensure daily progress toward
solution release (escalation when necessary).
- Develop and document ERS (Engineering Requirements Specification), and Test Plan
documents used as the guidelines in the configuration and testing phases of technical projects.
- Lead investigation of new feature/function capabilities of various hardware and software
products.
- Serve as technical liaison between Hewlett Packard and Brocade Communications R&D
Storage Labs.
- Published configuration and performance focused documents in relation to the heterogeneous
OS and hardware SAN environment being tested by HP and Brocade.
- Assist with low-level debug and collaborated with other engineering teams for problem
resolution.
- System management for HP-UX (9.x, 10.x, and 11.x) environments
- Coordinate with various business units, internal and external, per solution requirements
(manufacturing, finance, marketing, etc.).

Technical Consultant (Hewlett Packard Consulting)

Work with internal and external Hewlett Packard customers to understand their information
technology and business requirements. Design and implement enterprise computing solutions
based on those requirements.
- Focus on system consolidation efforts, SAN infrastructure assessments, UNIX and Windows
2000 system administration, data backup and recovery, capacity planning initiatives, and high
availability solutions (MC/ServiceGuard).
- Participate on various project teams in conjunction with customers and develop project plans
that clearly identify specific requirements and expectations. Provide customers with extensive
documentation to be used by their internal system administration and management staff
detailing the technical solution that had just been put in place.

Technology Integration Manager (Outsourcing Services Division)

As part of the DICE (Delivery Integration and Custom Engineering) team, provide technical
project management and technical recommendations to the OS platform support teams and end-
customers.
- As technical project lead, assisted with the integration of new technologies and provided
process improvement recommendations for HP’s web accessible systems.
- Unix system management and application-level support for the e-commerce and web-based
computing environments
- Provide the linkage between the technical support and manufacturing divisions for system
configuration and deployment services of these UNIX and Microsoft OS systems.
- Develop ITO / OpenView and backup and recovery solutions
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CLEAR CHANNEL ENTERTAINMENT / BILL GRAHAM PRESENTS 2/1999 to 8/2003
Event Manager
Responsible for managing security personnel at concert events. Assure principal performer,
patrons and event staff are secure prior to, during and after an event.
- Manage upwards of 150+ event staff members at a particular event
- Coordinate logistics and operational procedures with local law enforcement and other support
personnel
- Staff mentoring, coaching and training on the roles and responsibilities of each assigned
position at an event

ACCESS HEALTH 12/1995 to 1/1997

Network Operator
Part of the Network Control Center technical team responsible for daily system management,
backup and recovery operations and troubleshooting of PC and UNIX system issues in a
healthcare industry call center environment.
Approximately 60% of the tasks performed dealt directly with supporting the end-users who were
primarily health care professionals (doctors, nurses, and administrative staff). The other 40% was
that of managing the operating IT infrastructure and process improvement initiatives.

EDUCATION
CALIFORNIA STATE UNIVERSITY, SACRAMENTO May 1994
Sacramento, California
Bachelor of Science: Business Administration, Strategic Management

SOLANO COMMUNITY COLLEGE May 1990

Suisun City, California
Associate of Science: Business Administration, Management

REFERENCES

Available by request
LinkedIN Profile: http://www.linkedin.com/in/jhicks

TECHNICAL SKILLS and LEADERSHIP TRAINING

- IT Project management - HP-UX performance and tuning

- IT Service Management - Linux administration
- Microsoft OS administration - Enterprise and mid-range disk array
- HP Omniback (HP DataProtector) experience (HP XP, VA, JBOD and
- HP-UX 9.x 10.x and 11.x system AutoRaid Technology
administration - Ultrium (LTO) and DLT tape
- HP-UX system security technology solutions
- LVM and MirrorDisk/UX - HP OpenView configuration experience
- SAN design and implementation - Web authoring with HTML
- High availability training with MC/ - Microsoft Office, Project and Visio
ServiceGuard certification - Technical marketing experience
- Microsoft Exchange implementation - Conflict resolution training
and administration - Social styles and efficacy training for
diverse workforces
- Total Quality Management training
- Technical leadership training
- Mac OS X Server
- 802.11x wireless configuration
- Time management training
- Efficacy training for diverse workforces
- Apple Management Program (AMP)
graduate