XYZ Service Management

System Health Check Service

Diagnose your system to ensure optimal performance
Identify. Remediate. Optimize

Prepared By:
Saleem Uddin
Content/Proposal Writer
XYZ Inc.(formerly XYZ Inc.)
saleemuddin.ca@gmail.com
(Phone) 8801691905

System Health check- -Key for Steady and
Continual Performance
Change is inevitable! It is important to maintain
the pace with the changing needs of the
business else it may derail the progress of the
organization. The constant demand for better IT
service may need organizations to have latest
upgrades and regular system health check.
Is your ITSM solution operates
efficiently?
Does your notification appear in time?
Does your ITSM solution meet the
growing business needs?
Does ITSM worth your investment?
System
Health Check
XYZ provides a comprehensive ITSM health
check service to the organizations running XYZ
as a service management platform. Whether it is
a post-implementation issue, system upgrade or
optimizing the performance of an existing
solution, we always strive to provide
unsurpassed system health check solutions to
the businesses of any size. We as an
experienced system health check provider help
you identify, remediate and optimize the
performance of the ITSM solution as well as we
also drag you out of any post-implementation
issues by providing matchless maintenance
service. Our ITSM health check service is
designed based on ITIL’s best practices to assess
potential risks, errors, gaps and suggest the best
possible recommendations for improvement.

Key Benefits:
Our system health check is a technical assessment of your existing system that ensures high-level
performance. Our customers benefit from our proactive system health check service and boost the
performance of their IT service management system.
 Continual performance and improved efficiency by re-aligning your implementation.
 Identify possible potential risks and capitalize by resolving them in-time.
 Ensure that environment is operational in any business demand.
 Maximize the value and ROI of your business.
Our System Health Check Evaluation Areas:
Our system health check service is designed to evaluate all aspects of ITSM system that are relevant to
technical and physical behavior of the system. Our evaluation process includes in-depth investigation into
the following areas:
Evaluation Health
Areas Activities Check
1. Frequency of  Check how many emails are triggered per tickets
Email Triggers  How frequently emails are firing
 Check whether all the links in the email are working properly
2. Service Catalog  Check service catalog for minimizing the size
 SLA optimization
 Configure routing based on classification
3. System Analyzer  Check expressions which may delay page from loading
 Check for unnecessary data loading on the page
4. Audit  Check whether audit is recording every change in one file or in
separate file
 Ensure log file for automation process and email monitoring
efficiency
 Session to add or remove audit options for various fields
5. Security Group  Check how security groups are working
 Session to add or remove security group
6. System  Run system maintenance for rich text builder and remove unused
Maintenance accounts.
 Ensure error-free portal login by cleaning unused data from
database.
7. Approval Process  Check how approval process is working.
 Check how emails are triggering.
 Ability to approve or deny from email
 Check whether system is creating log
8. Email Monitoring  Check conditions to handle emails
 Session to create additional email account
 Check and find out the root cause of failure for email account.
9. Dashboards  We also improve dashboards by adding or changing widgets for
unique visibility based on roles
 Create new dashboards for teams
10. Specific Forms  Check number of specific forms that can be reduced.
 Check and remove unused specific forms to minimize the page load
 Scope & Pricing
How does system health check service work?
 We provide Cherwell system health check service
Our consultants work closely with you on our to any business domain of any size from small to
standard baseline, which involves five phases. mid and corporate businesses at all-inclusive rate
of $ 1500 per day.
Phase 1: Analyze

 Identify potential risks and regular issues that

users may face in daily activities
 Use advanced diagnostic tools
 Have quick sessions with critical personnel of
every level
Phase 2: Design
 Aggregate, organize and classify the raw
information collected during analyze phase.
 Formulize the data in specific order
 Evaluate, investigate and assign severity level.
 Summarize recommendations to optimize the
system.
Phase 3: Implement
 Transform recommendations into action
 Configure business processes and relevant
features according to plan
 Perform integration if needed.
About us:
XYZ is a global consulting and ITSM
solution company and a preferred XYZ
Software implementation partner. We
are committed to providing consulting
services beyond the needs of the
businesses and generating innovative
solutions for and with the clients. Our
system health check service provides
best possible recommendations for
improvement of your existing system
after analyzing every aspect of your
system against ITIL’s best practices.

Phase 4: Test Contact Us:

 Test business processes, features, integration QTR No. MI/20 Near CDE, O.U Campus,
and development pieces. Arts College, Hyd - 500007.
 Unit test, acceptance test and scenario test.
 Check for error, bugs and compatibility (Phone) 8801691905

Phase 5: Go live & Follow up

 Phase provides assistance when the product
moves into production stage. Monitor and
ensure proper operating of the configuration
made in the solution.
To find out more about our system health check service or any other professional service offerings
please send your request to saleemuddin.ca@gmail.com or contact us at 8801691905