BRSM 
  Systems:QMS ISO 9001 (2008) 

 
Assessment Report/Checklist 
Form 009 

 
CLIENT‐ORGANIZATION (NAME):    Tehran Transportation And Terminals
Organization

PHYSICAL LOCATION(s):   No.80, Kalantari St., Sepahbod Gharani St.,

Tehran, Iran

Phase II Audit Date(s):    6, 7 July 2015

Phase I Audit Date(s):    21 Jun 2015

NAICS (or NACE) CODE IAF Code: 36

ISO 9001 EXCLUSIONS:    Clauses 7-3, 7-5-2, 7-6 

 
Assessment objectives: Attesting requirements of QMS systems have
been met in client’s management system
 
 
ASSESSMENT TEAM INFORMATION 
Assessment Team Leader, ATL Zohre Fallah
Assessor 2 Rojin Bana Derkhashan
Assessor 3 Nahid Zandi 
Assessor 4
Assessor 5
Assessor 6
 
 
 
Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
mark √ 
 

We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to 
1  follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to 
the processes being capable of achieving desired outputs (including consumer’s well‐being). 

2  Scope of activities  Transportation Services and Other Facilities about Safety and Traffic, Passengers

BRSM requires that the organization’s legal obligations and regulatory 
3  Legal status 
are met as part of granting certification. 
 
4  Quality Management System 
General 
The organization has implemented QMS according to ISO
Requirements – 
9001:2008 requirements and its legal regulation which is issued
4.1  What is the 
from Road & Transportation Ministry. They have developed

implementation / 
transition date? 
Quality Manual (QMS-00).

Documentation  According to the audit in Phase I, organization has developed

4.2  Requirements  Document & Record control Procedure (PDCM03), all required 
(includes records)  procedures have been designed.

Quality Manual (QMS-00) was observed. They have excluded

Clauses 7-3 & 7-6. The quality manual has been developed by
4.2.2  Quality Manual 
Management Representative (Mrs. Ghadimi) and approved by Managing

Director. 

Document & Record control Procedure (PDCM03) has been developed

Control of  and was observed. The method for presenting approval of document is
4.2.3 
Documents  using the Electronic Signature. Also the method for documents and forms
coding has been determined.
Master list (PDCM03-F02) including determining documents ditribution 
was checeked. Records retaining method in related form (PDCM03-F04)
Control of  was observed. For example based on legal regulations, they keep the
4.2.4  Records – Are  shipping companies overload violation 2 years in paper and hen keep the
records…  electronic file for ever.

The managing director has assigned management representative,

Management  developed quality policy and determined & allocated needed resources
5 
Commitment  for implementing QMS, also the commitment of managing director has 
been determined his job description (PHRM01-F01).

The organization is obliged to abide “Honoring Clientele

Customer  Focus  –  “ regulation from the ministry; also they have developed Responding to
5.2  (may  relate  to  Complaints Procedure (PPRT04). In addition they have mentioned 
7.2.1 and 8.2.1)  customer focus approach in their quality policy.

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 2 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
mark √ 
 

Quality Policy (OQP-00) was observed. The main strategies were about
increasing the service recipients satisfaction, Qualitative and quantitative
development of service centers, abiding legal regulations, increasing
5.3  Quality Policy 
Qualitative and quantitative of training to staff service 
recipients,increasing awareness of road/highway driving principles for
drivers.
Planning;5.4.1 
Quality  They have developed Quality Objectives Development and Control
Objectives/5.4.2  Procedure (PQOB04); they have determined 3 quality objectives with
5.4 
quality 
related steps in PQOB04-F01 such as increasing training courses for 
service recipients 20% more than previous year and establishing 3 resting
management 
centers in Yazd & Kerman Provinces ring roads.
system planning 

5.5 
The job positions have been mentioned in Organization Chart (ORC-00),
for each position there was jon description (PHRM01-F01), for example
Responsibility, 
5.5.1 
Authority  
job descriptions of contracting and handling department responsible, 
drivers complaints department responsible were observed.
 

Management  The Managing Director has assigned the Q.A department manager as
5.5.2 
Representative 
management representative (Mrs. Ghadimi) by an official letter with 
serial letter of 128/93/02 was observed. 

Internal communication is executed by developed organization chart

Internal  (ORC-00) and job description (PHRM01-F01). Also they have installed 3
5.5.3 
Communication  information board and were applying internal telephone lines and

internal official letters. 

5.6 

5.6.1  General 
According to the Management Review Procedure (PMRM01), they
conduct this meeting twice a year. The record of last management review
meeting in 8-June-15. All required inputs were discussed and the outputs
5.6.2  Review Inputs 
were about reviewing functional plans of organization, purchasing new

video projector for training departments, reviewing the training material
in consultation with traffic police organization.
5.6.3  Review Output 

6  Resource Management

6.1  Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2  Human Resources 

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 3 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
mark √ 
 

HR Management Procedure (PHRM01) was observed; staff profile

6.2.1  General  (PHRM01-F02) for Mrs. Ghadimi & Mr. Emadi were observed. Training 
schedule in PHRM01-F03 for current year by determining 19 courses
were observed such as multi-modal transport & transit, Familiarity with
international organizations linked to transport, Understanding the
Convention on international transport, loading and unloading systems for
packaging, regulation of cargo, traffic loads and hazardous materials ,
Declarations and documents required means of transport in international

PHRM01
Competence,  road freight. The record of conducted trainings in form of PHRM01-F04
6.2.2  Awareness  and  for traffic loads and hazardous materials was observed; training AR
Training  effectiveness evaluation for traffic loads and hazardous materials &
multi-modal transport & transit were observed in form of PHRM01-F05
such as Mr. Sohrabi in traffic loads and hazardous materials course with
score of 75% and Mr. Yavari in multi-modal transport & transit with
score of 81% . the record of training effectiveness for regulation of cargo
course for Mr. Sirati was not observed.
They have developed Equipment Maintenance Procedure (PPM03) &
Fleet renewal procedure (PPRP02) in order to equipment management.
The profile of air conditioning system in form of PPRP02-F01, the profile
of organization cars/automobiles in form of PPRP02-F02 were observed.
6.3  Infrastructure  Alsi the list of computers in form of PPRP02-F03 and electronic    
equipment visit schedule in form of PPRP02-F04 and related record for
visiting in Apr-15 was checked. Also the record of controlling the server
room temperature in form of PPRP02-F05 for March-15 was observed.

Technical department is the main responsible for Supervision of facilities

and infrastructure and the structure and operations of any civil such as
design , estimation , construction supervision in construction section and
Facility maintenance contracts with third party companies in maintenance
Work  section. Also the organization has developed Budget Management
6.4 
Environment   Procedure (PRMB01) in order to make priority in maintaining and    
rebuilding the facilities and infrastructure. The facility visit plan in form
of PRMB01-F01 and facility budget priority (PRMB01-F02) was
observed.

7  Product Realization 

Planning of  For providing services, organization has to abide Road & Transportation
Ministry regulations such as toll roads in July-14, transit Licensing
7.1  Product 
process in May-14. For all services categories they have determined a    
Realization 
department which executes its duties based in those regulations.

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 4 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
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  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
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The main services by the organization is licensing in different sections so

they have developed related procedures such as shipping companies
Determination  of  Licensing procedure (PPRT01), Smart Card Issuing Monitoring
Requirements  Procedure (PPRP01). All received requests from companies are registered
7.2.1 
Related  to  the  such as request from “energy dana” company request for Laissez-Passer
   
Product   in 18-Apr-15 in form of PPRT01-F01 and “rah bar ghazvin” company
request for license extending in 10-Jan-15 in form of PPRP01-F01.
  

7.2  Customer‐Related Processes 

Review of  The records of assessing and finalizing the requests from service
recipients such as Booth rental intercity freight for beyhaghi terminal in
Requirements 
7.2.2 
Related to the 
tehran for “javan niroo sabz” company in Apr-15, issuing transport bill    
for “nasim transporting co.” in Feb-15 which were observed.
Product  
They have created Comments and suggestions menu in organization
portal and installed suggestion and complaints box in organization; also
they have printed out telephone number directory list and is available for
Customer 
7.2.3 
Communication 
all individuals. Also they have developed Responding to Complaints   
Procedure (PPRT04), Responding to Shipping Companies Violations
Procedure (PPRT06) & Responding to Overload Violations Procedure
(PPRS03).
7.3  Design and Development, Excluded 

7.4  Purchasing 
Purchasing  They have developed Purchasing & Supplier Evaluation Procedure
7.4.1  (PPU01); the responsible of this procedure is contracting and handling
Process 
department. Their main duties are executing and supervision of bids and
Purchasing  tenders and inquiries & monitoring actions and statements. They have
7.4.2 
Information   developed a list for each category of suppliers/ contractors in form of
PPU01-F01; the record of execution of Booth rental intercity freight   
tender in Jan-15 for azadi terminal of Tehran & passenger terminal
Verification of  cleaning tender for soffe terminal in Isfahan in March-15 were observed.
7.4.3 
Purchases  The record of supplier evaluation in form of PPU01-F04 have been
recorded such as “miad accounting co.” with score of 91%, “zenian sabz
Iranian” with score of 84%.
7.5  Production and Service Provision 

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 5 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
mark √ 
 

For providing services, organization has to abide Road & Transportation

Ministry regulations such as toll roads in July-14, transit Licensing
process in May-14. For all services categories they have determined a
department which executes its duties based in those regulations.
For providing services, organization has to abide Road & Transportation
Control of  Ministry regulations such as toll roads in July-14, transit Licensing
7.5.1  Production and  process in May-14. For all services categories they have determined a   
Service Provision  department which executes its duties based in those regulations.
The records of assessing and finalizing the requests from service
recipients such as Booth rental intercity freight for beyhaghi terminal in
tehran for “javan niroo sabz” company in Apr-15, issuing transport bill
for “nasim transporting co.” in Feb-15 which were observed.
 

Validation of 
Processes for 
7.5.2 
Production and 
Excluded   
Service Provision 
Each service that organization provide for its client is identified by an
Identification  and  unique code and all related records will be registered and maintained in
7.5.3 
Traceability  that profile. For example issuing transport bill for “nasim transporting   
co.” in Feb-15 with profile code of 93/1374652/TD was checeked.
Customer property in organization implies the data and information from
clients; organization has announced its commitment to maintain them in
Customer  an appropriate manner and in any case of disclosure and destroying of
7.5.4 
Property  these data, they have to take appropriate action to get satisfaction of   
clients. Since the implementation of QMS in organization, there is no any
complaint report about customer property.
The only item that organization has to preserve is the data for all clients
Preservation of 
7.5.5 
Product 
and their provided services which are maintained according to the   
Document & Record control Procedure (PDCM03).
Control of 
Monitoring and 
7.6 
Measuring 
Excluded  
Devices 
8  Measurement, Analysis and Improvement 
By developing Internal Audit Procedure (PIAM02), Corrective &
Preventive Actions Procedure (PCP04), Control of Nonconforming
8.1  General  Services Procedure (PNCC02), Data Analysis & Process Monitoring    
Procedure (PRMB03) organization has a systematic approach to
measuring, analysis and improvement concepts.

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 6 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
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  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
mark √ 
 

8.2  Monitoring and Measuring 
They have developed Responding to Complaints Procedure (PPRT04),
Responding to Shipping Companies Violations Procedure (PPRT06),
Responding to Overload Violations Procedure (PPRS03) in order to
reduce the complaints and violation and finally increase client’s
satisfaction. The record client feedback in form of PPRT04-F04 of
“nasim transporting co.” with score of 79% & “energy dana” company
with score of 76% were observed. Also the record of complaint in form of
Customer 
8.2.1 
Satisfaction 
PPRT04-F01 from “sabzine pakan tehran” company about delay in   
issuing license extending in 07-March-15 and form of complaint
reviewing in PPRT04-F02 and complaint final report in PPRT04-F03 in
16-March-15 was observed.
The record of violation reviewing of “baspar shahrooz transporting Co.”
in Overloading in form of PPRS03-F01 in 06-June-15 and violation
review team comments in PPRS03-F02 in 14-June-15 was observed.

According to the Internal Audit Procedure (PIAM02) they conduct

internal audit twice a year; the record of internal audit in 12-May-15
including internal audit plan (PIAM02-F01) and checklist (PIAM02-F02).
It has been conducted by management review and contracting manager.
8.2.2  Internal Audits 
They have identified 7 nonconformities; for all those NCR’s they have   
issued corrective actions (PCP04-F01) that have been executed and
approved by management representative.

According to the Data Analysis & Process Monitoring Procedure

Monitoring  and  (PRMB03), they have analyzed the processes. List of processes criteria
(PRMB03-F01) was observed. The report of data analysis & process
8.2.3  Measurement 
monitoring including bar charts was checked such as revenue increasing   
Process 
from booth rental was 40% and the criteria was determined 35%, clients
satisfaction average was 81% and criteria was determined 75%.
Monitoring  and  Quality control in organization has been defined in Control of
8.2.4  Measurement  of  Nonconforming Services Procedure (PNCC02); all possible categories
Product  for nonconforming services have been identified in this procedure.
The main activities for controlling the quality of services in organization
Control of Non‐ is based on complaints derived from clients and output of internal audit   
8.3  Conforming  and data analysis & process monitoring.
Product  Since the implementation of QMS in organization, there is no any report
about observing a nonconforming services.
According to the Data Analysis & Process Monitoring Procedure
(PRMB03), they have analyzed the processes. List of processes criteria
(PRMB03-F01) was observed. The report of data analysis & process
8.4  Analysis of Data  
 

monitoring including bar charts was checked such as revenue increasing

from booth rental was 40% and the criteria was determined 35%, clients
satisfaction average was 81% and criteria was determined 75%.
8.5  Improvement 

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 7 of 9 
 REFERENCE, AS
This Clause

APPLICABLE1 
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
  Reference Clause  ATTENTION WILL BE REQUIRE   please Tick
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In organization continual improvement implies on the output from

Continual 
8.5.1 
Improvement 
internal audit, data analysis & process monitoring and determining   
quality objectives which have mentioned in aforementioned sections.
They have developed Corrective & Preventive Actions Procedure
8.5.2  Corrective Action  (PCP04); since the implementation of QMS, they have issued 10
corrective actions that 7 of them is from the output of internal audit and
the other 3 were about painting the client lobby, changing the rest rooms   
8.5.3  Preventive Action  sanitary taps and installing ceiling for clients parking space. There is no
any preventive action.

FORM‐009_V4_QMS                                      Issued: July 9, 2003                                                               Revised: March 2013                                                       Page 8 of 9 
By exception, we indicate the specific Strengths and weakness of the organization in light of the management system, as we perceive and seen through
processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and planning of the assessment.
This aspect relates to Accreditation Body as it does to the protection of consumers in the client-organization’s role within their respective supply – chain.

Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.

Strength Weakness

Staff awareness on how to conduct training effectiveness

Expertise and experience of personnel in different units
 

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008: N/A

action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:

The record of training effectiveness for regulation of cargo course for Mr. Sirati was not observed.

Observation Form-018 – with uniquely specific identification: N/A

ATL: Zohre Fallah DATE: 7 July 2015

END of REPORT
 

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

FORM-017 – Closing Meeting Checklist FORM-008 – RA / AR, as requires
FORM-005 – Participants of opening & closing meetings FORM-018 – OBS, as requires
FORM-004 – Assessment Plan FORM-010 – As requires, recommendation for CoR
FORM-007 – Planning onto -004, as process determined FORM-026 – Assessment documents check-sheet, optional