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NAME NAME

IT Support Technician

123 NOWHERE DR, NOWHERE, CA, 00000


XXXXX@XXX.COM, LINKEDIN PAGE, 555.555.5555

Profile
Summary Motivated IT Professional with five years of experience in the live broadcasting,
healthcare, retail, and real estate industries; aiding prominent clients within the United
States, United Kingdom, Asia, and South America. Specializing in computer, and
mobile device repairs, IT support (Remote, On-site), Linux (Ubuntu), Mac
OSX, Windows, and IT Training, and building relationships with clients.

Work Experience
COMPANY 1
10.2017 – Present
Support, analyze, and troubleshoot proprietary .Net data analytics stats application.
Supported clients via telephone and email using Microsoft Outlook 2013,2016.
Utilize Service Now and JIRA ticketing systems. Assisted with QA testing for the .Net
application.

COMPANY 2
04.2013 – 10.2017
Supported over 100+ commercial and residential clients all over Central New Jersey to
the boarder of Pennsylvania. Utilized proprietary software to remove viruses, spyware,
malware, and pop-ups on Windows, Mac OS X, Linux operating systems. Setup,
installed, and configured hardware, software, mobile devices, mesh networks, routers,
and modems. Provided detailed tutorials for 1 hour and 30 minutes or more on an
extensive amount of electronics.

COMPANY 3
08.2014 – 09.2016
Provided technical support for over 1,000+ clients across the world via telephone,
email, and on-time. Setup, configured and troubleshooted Linux Ubuntu 12 LTS
servers. Assisted clients with their firewalls and configure port forwarding. Utilized
Salesforce ticketing system, and remote applications (Team Viewer, Log Me In).
Analyzed new software patches, and firmware for the distribution products. Attained
experience in broadcast audio and video products.

Education
EDUCATION 1
08.2013 – 06.2014
Attended an intensive 900-hour program combining theory and hands on training.
Awarded the Executive Director’s List for achieving a 4.0 GPA – Fall 2013. Gained
experience in utilizing Windows, Linux, Active Directory, MS Office, Visio and
VMWare.