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Relative attitudes and commitment in

customer loyalty models : Some
experiences in the commercial airline
industry

Article in International Journal of Service Industry Management · January 2001

DOI: 10.1108/EUM0000000005521

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Andreas H. Zins
Nanjing Tech University Pujiang Institute, Nanjing, China
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Relative attitudes and commitment in customer loyalty models: Some ...
Zins, Andreas H
International Journal of Service Industry Management; 2001; 12, 3/4; ABI/INFORM Global
pg. 269

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