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WASHING MACHINE
SERVICE MANUAL
! CAUTION
READ THIS MANUAL CAREFULLY TO DIAGNOSE
PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT.
MODEL : WM2411HW/WM2011H*/WM1811CW
WM2432HW/WM2032H*/WM1832CW
WM0532HW/WD-10210BD/WD-12210(5)BD
WM2444H*M/WM2442H*/WM2042CW
WM0642H*/WM2044C*/WM062H*/ 01 /
WM2044C*/ 01
100
DEC. 2002 PRINTED IN KOREA P/No.:3828ER3013T
101
CONTENTS
1. SPECIFICATIONS .........................................................................................................................3
2. FEATURES & TECHNICAL EXPLANATION ................................................................................ 5
3. PARTS IDENTIFICATION ............................................................................................................ 7
4. INSTALLATION ............................................................................................................................. 8
5. OPERATION ................................................................................................................................11
6. WIRING DIAGRAM / PROGRAM CHART ...................................................................................15
7. TROUBLESHOOTING.................................................................................................................19
7-1. BEFORE PERFORMING SERVICE ...................................................................................19
7-2. QC TEST MODE.................................................................................................................19
7-3. HOW TO CHECK THE WATER LEVEL FREQUENCY ......................................................19
7-4. ERROR DISPLAY ...............................................................................................................20
8. ERROR DIAGNOSIS AND CHECK LIST ....................................................................................22
8-1. DIAGNOSIS AND SOLUTION FOR ABNORMAL OPERATION ........................................22
8-2. FAULT DIAGNOSIS AND TROUBLESHOOTING ..............................................................25
9. DISASSEMBLY INSTRUCTIONS ...............................................................................................32
10. EXPLODED VIEW .....................................................................................................................40
10-1. CABINET & CONTROL PANEL ASSEMBLY....................................................................40
10-2. DRUM & TUB ASSEMBLY................................................................................................41
10-3. DISPENSER ASSEMBLY .................................................................................................42
2
1. SPECIFICATIONS
3
WM2444H*M WM2442H*/WM0642H* WM2042CW
WM2044C*
ITEM WM0642H*/01
WM2044C*/01
POWER SUPPLY 120V ~ 60Hz
PRODUCT WEIGHT 190 lbs. (86 kg)
4
2. FEATURES & TECHNICAL EXPLANATION
2-1.FEATURES
Water Circulation
Spray detergent solution and water onto the load repeatedly.
Clothes are soaked more quickly and thoroughly during the wash cycle.
Detergent suds are eliminated more easily by the water shower
during rinse cycle. The water circulation system uses both
water and detergent more efficiently.
RollerJets
The washing ball enhances wash performance and reduces
damage to clothing. The jets spray and help tumble clothes to enhance
washing performance while maintaining fabric care.
Built-in Heater
The internal heater automatically heats the water to the optimum
temperature on selected cycles.
Child Lock
The Child lock feature prevents children from pressing any buttons
to change the settings during operation.
5
2-2.FUZZY LOGIC WASHING TIME OPTIMIZATION
To get the best washing performance, optimal time is determined by the water temperature,
the selected washing temperature, and the size of the load.
water
temperature
washing time
the best
selected FUZZY
washing rinsing time washing
temperature LOGIC performance
spin rhythm, time
load
size
2-4.DOOR CONTROL
The door can be opened by pulling the door handle whenever washer is not in operation.
When the cycle is completed, the DOOR LOCKED light will turn off.
If a power failure has occurred while in operation, the door will lock for 5 minutes.
Clicking sounds can be heard when the door is locked / unlocked.
6
3. PARTS IDENTIFICATION
(PLC Modem)
ACCESSORIES
7
4. INSTALLATION
Before servicing, ask the customer what the trouble is.
Check the setup (power supply is 120V AC, remove the transit bolts....).
Check with the troubleshooting guide.
Plan your service method by referring to the disassembly instructions.
Service the unit.
After servicing, operate the appliance to see whether it functions correctly.
STANDARD INSTALLATION
The appliance should be installed as follows:
8
HOW TO CONNECT THE INLET HOSE
Verify that the rubber washer is inside of the
valve connector.
Connect the inlet hose firmly to prevent leaks.
Make sure that the hose is not twisted. Avoid submerging the end of the hose.
The end of the drain hose should be placed less than 96” from the floor.
Connect the power plug to the wall outlet. Avoid connecting several electric devices, as
doing so may cause a fire.
9
TEST OPERATION
Check the water heating Check the automatic Check the water supply.
function. reversing rotation of the
drum.
Press the WASH / RINSE button Make sure that the drum rotates Verify that if water is supplied
and the present temperature will clockwise and counterclockwise. through the detergent dispenser.
be displayed.
10
5. OPERATION
• Use this button to turn the power • Lights whenever the door is locked. • Choose High / Low
On / Off.
• The door can be unlocked by pressing
the Start / Pause button to stop the
washer.
11
/ Off. • These lights show elapsed time of the • This display shows :
selected cycle.
a) the estimated time remaining in the cycle when
operating.
b) an error code when an error has been detected.
• Use this option to prevent • Prewash : Use this option for loads that need pretreatment.
unwanted use of the washer. It adds 16 minutes prewash and drain.
on the type of Press and hold Quick Cycle and • Stain Cycle : Adds time to the wash and rinse cycles for
Delay Wash button for 3 seconds better stain removal. Automatically provides a
e to lock / unlock control. rinse.
setting is • When Child lock is set, “ ” blinks • Quick Cycle : The Quick cycle offers a quick cycle time.
and all buttons are disabled but • Extra Rinse : This option provides an additional rinse cycle.
Soil Level the Power button. You can
thereby lock the washer while • Rinse+Spin : Use this option to rinse and then spin.
splayed.
it is operating. • Delay Wash : Allows the start of any cycle to be delayed for
1~19(12, 9) hours.
12
WM2411HW
WM2011HS / WM2011HW
WM1811CW
WM2432HW / WD-12210(5)BD
WM1832CW
13
WM2444H*M/WM2442H*
WM2042CW
WM0642H*
CONFORTOR
WM0642H*/ 01
WM2044C*/ 01
14
6. WIRING DIAGRAM / PROGRAM CHART
WM2411HW / WM2011HS / WM2011HW / WM2432HW / WM2032HS / WM2032HW /
WM0532HW / WD-10210BD / WD-12210(5)BD
WM1811CW / WM1832CW
15
WM2444H*M
WM2442H*M/WM0642H*
16
WM2042CW
17
18
7. TROUBLESHOOTING
7-1. BEFORE PERFORMING SERVICE
Be careful of electric shock when disconnecting parts for while troubleshooting.
The voltage of each terminal is 120V AC and DC when the unit is plugged in.
19
7-4. ERROR DISPLAY
If you press the START/PAUSE button when an error is displayed, any error except will
disappear and the machine will go into the pause status.
In case of if the error is not resolved within 20 sec., or the in case of other errors,
if the error is not resolved within 4 min., power will be turned off automatically and the error code will
blink. But in the case of , power will not be turned off.
DRAIN
3 • Not fully drained within 10 minutes.
ERROR
PRESSURE
5 SENSOR • The SENSOR SWITCH ASSEMBLY is out of order.
ERROR
HEATING
7 • The THERMISTOR is out order.
ERROR
20
ERROR SYMPTOM CAUSE
OVER
• MAIN PWB ASSEMBLY is out of order.
8 CURRENT
• Winding in the STATOR ASSEMBLY is short-circuited.
ERROR
• The connector (3-pin, male, white) in the MOTOR
HARNESS is not connected to the connector
(3-pin, female, white) of STATOR ASSEMBLY.
• The electric contact between the connectors
(3-pin, male, white) in the MOTOR HARNESS
LOCKED
and 4-pin, female, white connector in the MAIN PWB
9 MOTOR ASSEMBLY
ERROR is bad or unstable.
• The MOTOR HARNESS between the STATOR
ASSEMBLY and MAIN PWB ASSEMBLY is cut (open
circuited).
• The hall sensor is out of order/defective.
• Loose Ball Sensor Connector.
BALL SENSOR • Ball Sensor is out of order.
10
ERROR ¡ Displayed only when the START / PAUSE button is first
pressed in the QC Test Mode.
POWER
12 • The washer experienced a power failure.
FAILURE
21
8. ERROR DIAGNOSIS AND CHECK LIST
8-1.DIAGNOSIS AND SOLUTION FOR ABNORMAL OPERATION
No power
Is the power plug connected firmly to
120V AC outlet?
YES
Power failure? or Breaker opened?
Is the outlet controlled by a switch?
NO
Visit to service.
Is displayed?
YES
YES
Is the tap frozen?
NO
Is the water supply shut-off?
NO
NO
Visit to service.
22
SYMPTOM GUIDE FOR SERVICE CALL
Door error
Visit to service.
Drain trouble
Visit to service.
23
SYMPTOM GUIDE FOR SERVICE CALL
No softening effect
Is softener put in the correct compartment of
the dispenser?
Compartment for
softener
YES
Visit to service.
24
8-2.FAULT DIAGNOSIS AND TROUBLESHOOTING
CAUTION
NO POWER
YES
Connector
YES
YES
NO
YES
Replace DISPLAY PWB ASSEMBLY
or repair wire.
25
NO WATER SUPPLY
NO
Is the tap opened? NO Open the tap.
YES
When you press both SPIN SPEED button and
SOIL LEVEL button simultaneously, is the water Check the AIR CHAMBER
YES
level frequency below 246? and the tube (clogged).
NO
YES
Verify the voltage of the inlet valve connector is Check electrical connection.
120V AC. NO Replace the MAIN PWB
(Refer to 7-2 QC TEST MODE) ASSEMBLY.
YES
26
SOFTENER / BLEACH DOES NOT FLOW IN
Are the plugs correctly connected to the terminals of Check the wiring on the
the INLET VALVE ASSEMBLY? dispenser.
ABNORMAL SOUND
27
HEATING WITHOUT WATER
YES
DRAIN MALFUNCTIONING
Is the impeller of the drain pump clogged? YES Remove foreign material.
NO
Reconnect or repair the
Is the connector disconnected, disassembled? YES connector
NO
Replace the DRAIN
Is the coil of the drain pump too high or low?
(resistance of coil is 10-20Ω)
YES PUMP ASSEMBLY.
NO
28
WASH HEATER TROUBLE
29
WILL NOT CIRCULATE WATER
Is the impeller of the drain pump clogged? YES Remove foreign material.
Hose
Connector
Hose (White)
NO
Are the Hose Connector and/or Hose clogged? YES Remove foreign material.
NO
Reconnect or repair
Is the connector disconnected, disassembled? YES the connector.
Connector
NO
Connector
Is the coil of the right side of drain pump open
or short circuited? (Coil R is 18-30Ω)
YES Replace PUMP MOTOR
ASSEMBLY.
NO
30
SPIN TROUBLE
Is it disconnected, or disassembled?
[Red:3pin (1), NA:4pin (2)] Correct the connection.
31
9. DISASSEMBLY INSTRUCTIONS
ƒR Disassemble and repair the unit only after pulling out power plug from the outlet.
32
1. Disassemble the 5 hose clamps.
2. Release the 5 hoses.
33
1. Unscrew the 2 screws from upper side of the
cabinet cover.
34
5. Open the door.
6. Disassemble the clamp assembly using
a flat (–) screwdriver.
35
1. Open the door.
2. Unscrew the 7 screws from the hinge cover.
36
1. Disassemble the cabinet cover.
2. Separate the pump hose, the bellows
and the circulation hose assembly from the
pump assembly.
CAUTION
• When assembling the heater, insert the heater
into heater clip on the bottom of the tub.
• Tighten the fastening nut so the heater
is secure.
37
1. Disassemble the cabinet cover.
2. Separate the heater from the tub.
3. Remove any foreign objects (wire, coin, etc.) by
inserting a long bar in the opening.
38
1. Disassemble the back cover.
2. Loosen the bolt.
3. Pull out the Rotor.
NOTE
• Once removed, replace the damper pin
with new one.
39
10. EXPLODED VIEW
10-1. CABINET & CONTROL PANEL ASSEMBLY
A450
A485 F110
WM0642H*/01
F210 WM2044C*/01
exception
A480 A125
A104
A160 A105
F215
A101
A141
A131 A100
A151 A153
A430
A130
A140
A133
A440
A410
A136
A300
A310
A201
A220
A200
A303
40
10-2.DRUM & TUB ASSEMBLY
WM0642H* & WM2044C* : 4417FA1994G
WM0642H*/01 & WM2044C*/01 : 4417EA1002H K143
K350 K123
K351 K360
F140
WM0642H* & WM2044C* : 6877ER1016B
WM0642H*/01 & WM2044C*/01 : 6877ER1016H
K411
WM0642H* & WM2044C* : 4413EA1002B
WM0642H*/01 & WM2044C*/01 : 4413ER1003A
K610
WM0642H* & WM2044C* & WM0642H*/01 : 383EER3001E
WM2044C*/01 : 383EER3001J
K410
K611
K115
K110 K141
K111
K140
F463
F310
F464
K122
K125
K130
K320 WM2044C* K530
WM2044C*/01
exception
K121 F466
K310
K510
K311 K512
WM0642H* Only K105 WM0642H* : 3045ER0008A
WM2044C* : 3045ER0008C
WM0642H*/01 : AJQ35154201
K135 WM2044C*/01 : AJQ35154202
K131 F315
F465
K340 F467
41
10-3.DISPENSER ASSEMBLY
WM0642H*/01 F301
F302 WM2044C*/01 only
F170
F160
F300
F462
F323
F326
F120
WM0642H* : 6877ER1015J
WM2044C* : 6877ER1015L
WM0642H*/01 : 6877ER1015M
WM2044C*/01 : 6877ER1015N
F441
F430
F432
42