SECTION 1 Questions 1-14
Read the advertisements below and answer questions 1-7.
Services for the Home
A Our franchisees can take care of any
aspect of your lawn and garden. Whether it's
hedging, weeding, keeping your garden in tip
top condition or simply mowing your lawns,
we are here to help.
Our franchisees are fully trained and offer a
wide variety of services; from paving to
pruning, sub-surface irrigation to rainwater
tank installation we do the lot, so contact us
today for a free quote.
All franchisees are:
Fully insured
Police checked
Owner operated – ensuring you receive the
very best service directly from the business
owner
C No-one likes driving around in a
messy, dirty car – but come on, you
haven’t even got time to take it
through a car wash, let alone clean it
yourself! Just pick up the phone and
call James’ Home Services, and
we’ll come to you. We’ll do
everything from a wash, wax and
chamois dry to dressing the tyres,
cleaning the windows and
vacuuming the interior – we’ll even
empty the ashtrays!
Do yourself a favour and book a
repeat Regular service for an
amazing price, or ask for our
Executives’ Special or Super Clean
for added extras like an upholstery
shampoo and deodorise. Our Elite
Service will leave you smiling and
your car looking like new!
B We know how hectic it can be when moving home
or office. The packing, the organising - it's never
ending. Imagine being able to move out without
having to worry about that dreaded exit clean.
With V.I.P. we take care of it for you, leaving you to
enjoy the excitement of moving into your new home
or office.
Our staff use the 'V.I.P. Cleaning Procedure' to
ensure a professional, detailed clean to your home
or office.
Leave it to us to take the pressure off you when
you're moving.
D You want the best for your home and your family,
so don’t trust just anyone to take care of nasty insect
pests. Call Pestaway for a safe, quick and
convenient spray treatment of your kitchen,
cupboards, ceilings and skirting boards to protect
you from cockroaches, ants and silverfish and their
germs and destructive habits.
We can also treat the exterior perimeter, eaves and
guttering for added extra protection.
And our service is guaranteed for at least five years!
E At Lifestyle Home Services we understand the importance
of providing the right care to support people in their own
homes and community. Our focus is on meeting individual
needs and we will tailor a home care support plan to suit you.
Our workers receive special training in the areas of aged care,
dementia care, and supporting people with complex
needs. When using Lifestyle Home Services as your home
nursing agency you can have peace of mind knowing that
your loved one is receiving the highest quality home care
services.
Questions 1-7

Look at the five advertisements for home services, A-E.

For which advertisements are the following statements true?

Write the correct letter, A-E, in boxes 1-7 on your answer sheet.

NB You may use any letter more than once.

1 This service applies to both inside and outside the home.

2 This service is offered at different levels.

3 This service will be designed according to the person who is receiving it.

4 This service will only be needed very occasionally by most people.

5 This service is offered at a discount if you use it often.

6 This service will interest those concerned about hygiene.

7 This service offers to give you a price before you accept the service.
Questions 8-14

Read the text below and answer Questions 8-14

CHAPMAN CROSS SHOPPING CENTRE - GETTING HERE

You’ll find Chapman Cross at 1341 Springwood Road, Chapman Cross, Victoria
3124. Alternatively, enter your starting point in the Online Journey Planner to see the most
direct route. Many people prefer to jump on a train towards Chapman Cross, and then catch a
quick bus from the train station straight to the shopping centre (see below for bus routes from
train stations).

CAR PARKING
Chapman Cross boasts the largest shopping centre car park in Australia, with 6,000 free parking
spaces – including 1,500 undercover parking, Mobility Impaired parking and Parents with Prams
parking. Not sure which car park to use? Enter the name of the store you want to visit in our
website search box, and we’ll show you the closest car park.

FREE FASHION SHUTTLE

FEDERATION SQUARE TO CHAPMAN CROSS (daily except Christmas Day)
9:00AM, 10:30AM, 11:30AM, 12:30PM, 1:30PM, 2:30PM, 3:30PM
CHAPMAN CROSS TO FEDERATION SQUARE
11:00AM, 12:00PM, 1:00PM, 2:00PM, 3:00PM, 4:30PM, 6:00PM

CHAPMAN CROSS TOURISM SHOPPING PASSPORT

The Chapman Cross Tourism Shopping Passport is an exclusive offers booklet featuring a great
range of retailers including luxury brands, Australian designers, men's and women's fashion
brands, homewares and much more. Tourists visiting Chapman Cross can collect their booklet at
the in-centre customer service desks from May 20 2015. Please note that proof of Identification in
the form of a passport or drivers licence will be required to obtain the Tourism Shopping Passport.
The following selection criteria need to be met in order to be classified as a ‘Tourist’:

• You live regionally (over 50km away outside of the Melbourne CBD)
• You live interstate
• Overseas

TAKE A BREAK AND LET THE KIDS PLAY

Happy kids mean happy parents! After the shopping's done, check out Cheeky Chinos, the perfect
place for a treat. Or take them to the loop mall, a safe play area that your kids will love. You'll find
baby change rooms in convenient locations on the Ground and Lower Levels at Chapman Cross.
These spacious rooms have everything you need to keep you and your bub comfortable - including
change tables, bottle warming facilities, microwaves and toilets.

ACCESSIBILITY AT CHAPMAN CROSS

We want to make your visit to Chapman Cross as comfortable as possible. If you are coming by
car, you’ll find disabled parking spaces at every entrance. Inside, every amenities block has
spacious disabled bathrooms. Plus, there are travelators throughout the centre to make moving
between levels easier. We also have manual and motorised wheelchairs available for hire, free of
charge. Simply show approved identification at one of our customer service desks to hire one.
Questions 8-14

Answer the questions below.

Choose NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.

Write your answers in boxes 8-14 on your answer sheet.

8 What service will help the visitor to know how to reach the shopping centre?

9 How many cars can park at the shopping centre?

10 What service will help drivers who use wheelchairs?

11 On which day will you not be able to catch a free bus to the shopping centre?

12 What will you need to present, to get the Shopping Passport?

13 What food preparation equipment is available for visitors to use at the centre?

14 What will help handicapped visitors carry their shopping?

SECTION 2 Questions 15 – 27

Read the text below and answer Questions 15-21

Becoming a Driving Instructor

Any person who teaches another person to drive for money or reward is required by law to hold a Driving
Instructor’s licence. Applicants for a Driving Instructor’s licence must be at least 21 years old and have held
a full driver licence (not learner, provisional, probationary or restricted) of the relevant class for at least
three years during the four-year period immediately prior to the application for an instructor’s licence.
They must have been authorised by The Department of Transport to undertake an approved course in
driving instruction, and have passed. Generally, most new driving instructors will take at least six months to
complete the required qualifications.

Documents and Checks

Applicants must provide a completed Driving Instructor application form, and proof of medical
examinations stating their fitness to drive (see pages 4 and 5 of the application form). Police and criminal
checks are carried out on all applicants. Two specimen signatures and four colour passport-sized photos are
required.

Tests
The extended knowledge test on road rules consists of 90 questions which all applicants must pass,
followed by a driving test with a 95% pass rate. Applicants undertaking the test in an automatic vehicle will
have a condition on their Driving Instructor licence that restricts them to these vehicles for teaching. Riding
Instructor applicants must pass a Motorcycle Operator Skills Test (MOST) with a 100% result. All applicants
must supply the vehicle for driving/riding tests and assessments.

Letter of Eligibility & Training Course

On submission of documents and test certificates, the DoT will issue a Letter of Eligibility (LE), entitling
applicants to enrol in an instructor training course. LEs expire after one year and will be checked for
currency at enrolment. The nationally-agreed instructor training standards are included in the Australian
Quality Training Framework (AQTF). Course ID numbers and approved providers can be found on the DoT
website.

Regulator Final Assessment

Applicants must pass a final assessment in the type of vehicle they wish to teach in (applicant to supply
own vehicle) for all driving assessments. Motorcycle instructors are exempted from this step but must be
accredited by the DoT before instructing in the Rider Training Scheme. During the final assessment,
applicants are required to demonstrate the knowledge, skills and driving behaviours expected of a
professional Driving Instructor. The test includes:

Presenting lessons
Demonstrating safe driving
A drive with verbal commentary
Various manoeuvres.

After passing the Regulator Final Assessment and paying the licence fee, the successful applicant is issued
with a Driving Instructor Licence, valid for five years. Fees are payable to the DoT for tests and courses,
while other fees, such as those payable to medical practitioners for medical checks, are the applicant’s
responsibility.
Questions 15 – 21

Do the following statements agree with the information given in the Reading Passage?

In boxes 15-21 on your answer sheet, write:

TRUE if the statement agrees with the information

FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

15 Any driver with a full licence and three years’ experience may apply to become an instructor.

16 Applicants have to provide evidence of their physical fitness as part of the application process.

17 The pass score for the driving test depends on the type of vehicle for which the applicant
wishes to be an instructor.

18 The AQTF Instructor training standards are reviewed every year.

19 All applicants have to undertake a final driving test.

20 Car instructors are required to speak aloud about their driving actions during their final test.

21 After five years, instructors have to undergo repeat medical tests.

Read the text below and answer questions 22-27.

Leave Policy

1. POLICY

This policy outlines “Main Leave” entitlements for Davidson Electronics employees.
Please refer to Davidson Electronics’ “Other Leave” policy for Parental, Compassionate and Long Service
leave entitlements.

2. ANNUAL LEAVE

• Full time employees are entitled to paid annual leave of 20 working days at the end of each 12 months
of service. Where an employee is terminated before completing 12 months service, the employee will
be entitled to pro-rata payment based on the period of service completed.
• Applications for annual leave must be submitted and approved by an employee’s direct Manager or
nominated authority at least 30 days before the proposed commencement date. To ensure approval
is granted, employees should consider dates elected in light of business requirements.
• Employees can be asked to take leave in the following circumstances:
o if the employee has accumulated an annual leave credit greater than an employee would
ordinarily accrue over two years.
o the annual or seasonal close down, when Davidson Electronics temporarily ceases its
operations. (Employees with no leave entitlement must take leave without pay).
• Payment for annual leave taken will also include an additional leave loading of 17.5%. This loading
does not apply to annual leave payout upon employment termination payments.
• Casual employees are not entitled to annual leave.

3. PERSONAL LEAVE

• Personal Leave is comprised of two types of leave, carer’s leave and sick leave.
• Sick Leave can be taken by an employee because of their own personal illness or injury
• Carer’s leave can be taken to provide care or support to one of the employee’s immediate family or a
member of the employee’s household who has an illness or injury, or is suffering an unexpected
emergency.
• Full time employees are entitled to 10 days paid personal leave in their first year of employment
following their initial 3 month probationary period, and 10 days paid personal leave in each additional
year of employment. This entitlement accumulates.
• Employees are required to notify their Manager as soon as possible when they are unable to attend
work due to illness, injury or carer’s responsibility. Employees may be asked to provide a medical
certificate or statutory declaration to substantiate carer’s leave taken.
• Any absence from work on personal leave for two or more consecutive days (including Friday and
Monday) must be supported by a medical certificate.
• Employees who have recurring patterns of absences unsupported by medical certificates may be
interviewed by their Manager about the personal leave within the context of the employee’s overall
attendance and work performance.
Questions 22 – 27

Complete the sentences below

Choose NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.

Write your answers in boxes 22-27 on your answer sheet.

22 Staff can only begin applying for annual leave after __________________ .

23 Leave applications may not be approved if they conflict with __________________ .

24 Staff should not build up more than __________________ worth of leave entitlements .

25 Staff can use __________________ to deal with an illness or emergency affecting a family
member.

26 New staff cannot use personal leave during their __________________ .

27 Staff who do not supply __________________ related to their absences may have to
attend an interview with their Manager.
SECTION 3 Questions 28-40

Read the text below and answer questions 28-40.

Concepts in zoo design

In the 19th century, zoo exhibits* were relatively natural in design, but not
because designers were concerned with the needs of the animals.
Designers considered the viewing area as a tableau, in which animals were
placed for the appreciation of the viewer. In the mid-20th century, those
romantic landscapes were replaced by concrete boxes that look barbaric to
us now, but were clearly meant as a step up in animal care. “The life-spans
of animals were in fact extended, because zoo staff could clean easily and
control disease”, explains designer Joanna Trimingham. But those bare spaces caused other
problems both for animals and viewers. For example, behaviours like pacing emerged as
symptoms of stress and under-stimulation.

In the late 1970s, zoos began to introduce the landscape immersion exhibit. The goal was to
recreate a natural habitat which combined aesthetic and empathetic qualities with animal care
and longevity — an attempt which met with limited success. Although the spaces were a success
in the short term, they often failed to meet the long-term needs of both the animals and the zoos.
The problems with creating specific landscapes for specific animals become clear when the species
in an exhibit is changed, as often occurs because zoo populations are far from static, and zoo staff
have to make use of the animals in their inventory.

“For example, a snow leopard exhibit would be very vertical, there would be a lot of rocks, places
for the animals to climb and to hide," Trimingham says. When baboons are placed in the same
space, for them it is little better than the concrete box, although it would still appear to be a
suitably wild habitat to the viewer. The naturalistic exhibit gives a little more choice than the
sterile environment, but there must be facilities that allow the animal to engage with the
environment in natural ways. Because baboons are not climbers by nature, most of that vertical
space would be of no use to them and would not help them engage in their natural behaviours.

To create a state-of-the-art exhibit, designers start with the needs of the specific animal. Whether
or not the animal is land-based or arboreal, diurnal or nocturnal, originates in deserts, is wide-
ranging, or requires aquatic elements are among the many influencing factors. Much of the
detailed information about each species comes from Association of Zoos and Aquariums
husbandry manuals written by experts. Still, individual animals may surprise, as designer Toni
Harrison found when designing a giraffe exhibit for the Canning Zoo. She says “I was certain that
giraffes would never step over a swathe of large stones, called rip-rap, or large fallen trees, so I
used those as natural-looking barriers to keep the giraffes from feasting on expensive decorative
trees. However, when the giraffes were brought into the finished space, they approached the rip-
rap, and after a short delay, just crossed the barrier!”.

It is also important to account for keepers who may have slightly different ways of working with
the same species in different facilities. They vary in the extent of species-specific training they can
access, the proximity they enter into with the animals , and the variety of physical environments
they are able to create in the space, with animals moving between them, in horizontal and vertical
planes. The needs of the keepers are critical, and are evolving all the time. One noticeable trend is
that keepers are spending more time with the animals. "We're seeing a definite evolution of
keepers being more specialized and tasked to fewer animals, and spending more time with
animals throughout the day", notes Bob Tarras of ZuLogia Ltd. The result is that, although he used
to think about building permanent enrichment facilities into exhibits — like a digging pit for bears,
for example — now the priority is making it possible for keepers to change things frequently.

A major goal of any zoo is reaching the public, so another aspect of researching a species is
devising the educational message. "We usually look at conservation issues and work up a kind of
story based around that animal," Trimingham says. "It's important to create a storyline that will
create a place that people will be immersed in." One recent project that put all those
considerations together in a clever way is the polar bear exhibit at the Daynesville Zoo. There are
several connected areas, one of which provides a stage for both changeable enrichment and an
educational message. The room may be concrete, so it can be hygienic, but the contents can be
changed regularly. The keepers set up items of interest to bears, which model their interaction
with realistic settings, such as trash cans full of treats, ice blocks and so on. The trash cans don't
look natural, but they fit perfectly into the story the exhibit tells: the room is designed like a
loading dock in the middle of a fictional Alaskan town, where the bears are starting to forage in
town because of habitat loss and diminishing food sources.

The work of zoo designers is complex, as they must also now consider commercial matters, visitor
psychology, and integration with local ecosystems, as well as more well-understood conservation
and educational needs. In a world of fragile ecology, they are at the forefront of our understanding
and enjoyment of many increasingly rare species.

*Exhibit: the space in the zoo where an animal lives and can be seen by the public
Questions 28 - 33

Choose the correct letter A, B, C, or D.

Write your answers in boxes 28-33 on your answer sheet.

28 Before the 20th century, zoos were designed

A to make it easy to look after the animals

B to present animals to the public as if they were in a picture

C to allow the animals to move freely

D to help the animals to live longer

29 The designs of exhibits after the mid-20th century

A provided excellent animal care

B focused mainly on extending the lifespans of animals

C were suitable for changes in zoo populations

D were considered to be successful at first

30 It is difficult to design exhibits for animals in zoos because

A zoo visitors have very different ideas about what they want to see

B zoo staff have a strong preference for natural-looking spaces

C each exhibit may need to be used later for a very different animal

D exhibits must be kept as sterile as possible

31 The design of an exhibit

A must take into consideration the needs of both the animals and the keepers.

B must follow the guidelines of the Association of Zoos and Aquariums

C must allow the keepers to train the animals

D must take the safety of the keepers as the first priority

32 The modern zoo keeper

 A has to get physically very close to the animals

B tends to work with a particular type of animal for longer periods

C tries to avoid changing the animals’ environments too frequently

D has to be able to work in different kinds of zoos

33 The polar bear exhibit at the Daynesville Zoo

A shows how Alaskan citizens are working with conservationists

B consists of a concrete room mainly for hygiene reasons

C is notable for illustrating conservation and education messages

D is designed as a story so that children will be able to understand it

Questions 34 – 40

Do the following statements agree with the information given in the text?

In boxes 34-40 on your answer sheet, write:

TRUE if the statement agrees with the information

FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

34 Mid-20th century zoo exhibits successfully met their aims.

35 Zoo exhibits can usually be changed easily to accommodate a different animal.

36 Zoo visitors may not be good judges of whether an exhibit is suitable for an animal.

37 Baboons can be taught to climb even though it is not natural to them.

38 Animals occasionally behave in ways which zoo designers do not expect.

39 Zoo designers are involved in the training of zoo keepers for specific animal species.

40 The natural food sources of polar bears are beginning to be found closer to towns.