Resume

DHARMENDRA.G E – Mail : dharmendragk@rediffmail.com

Mobile : 9840399175

Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry
that offers professional growth while being resourceful, innovative and flexible.

Working Experience:

• Working as a DESKTOP ENGINEER in Care IT Solutions (Partner of Wipro)

since Oct 2007 to till Date
• Worked as a SERVICE ENGINEER in UCS Computers, Porur, Chennai, from
April 2005 to October 21st 2007

Professional Qualification:

 Master of Business Administration from Alagappa University in 2006 .

 Bachelor of Commerce from Shrine Vailankanni Malathy Panicker College of

Arts & Science, Chennai in 2003.

Software Efficiency :

Packages : MS-Office, Lotus Notes Client.

Operating System : Win 98, Win 2000, Win XP, Dos 6.00

System Skill:

 Providing Onsite support for Win2000,XP,Network, HDFCSL applications and

lotus Troubleshoots HDFCSL IT infrastructure in Chennai HUB.
 Provide timely, accurate support for problem tracking, call tracking, request
tracking, as well as develop and maintain positive relations with users, Ensure
Response Time and Resolution Time
 Prioritizing user requests, and resolving complex issues. Successfully resolve
more than hundreds of issues monthly.
 Develop and maintain service contract relationship with external vendors
 Installation/Updation of Patches as per requirements.
 Monitoring of Incidents assigned by the Helpdesk and gets the same resolved
with in the SLA
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  Lotus, notes Installation & Troubleshoots
 PC/ Workstation Crash / Hang / OS Crash situation handling and identification
of the cause of problem.
 Identification of the cause for Problems in Printing and drivers update in case
required.
 Identification of Hardware / Software Failure. HDD reformatting
(PCs/Workstations).Transformation of data

Responsibility :
o Installing and configuring Symantec Anti Virus and Application.
o Backup and Restoring files through Windows Server.
o Tracking the E-Helpline system for the SLA Matrix.
o Installation, maintenance, of system, printer, LAN and WAN of Administrative
office, Technical office and Factories
o Providing desktop support for all Windows 98/2K/XP/Vista and 1st level
Network and server support
o Maintaining more than 250 desktops & Graphical Workstation, Networking
with Windows 2000 Professional,Windows XP Prof, Win 2K3 server.

o Maintains and servicing more than 250 Pcs

Personal Details :

Name : Dharmendra.G
Father’s Name : Gunaswamy.N.K
Date of Birth : 16th March 1983
Marital Status : Married
Nationality : Indian

Permanent Address : No.5/117, Bajanai Koil Street,

Nazarathpet, Poonamallee,
Chennai-602103.

All the above information’s are true to the best of my knowledge.

Dharmendra.G

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