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Superstorm Sandy 2012:

A Psychologist First Responder’s Personal


Account and Lessons Learned About
the Impact on Emotions and Ecology

Judy Kuriansky given the nature of this specific climate event (Neria & Shultz, 2012).
Data is currently being analyzed from one telephone survey of 200
Columbia University Teachers College, New York, New York. residents in an affected New Jersey area to assess the impact of the
event ( J. Boscarino, personal communication, July 1, 2013).
A growing body of research addresses the psychological effects
Abstract of disaster relief efforts on first responders (Benedek et al., 2007;
A treacherous weather event, called Superstorm Sandy, hit the New Cetin et al., 2005). While mainstream news stories increasingly
York tri-state area in the fall of 2012, destroying homes, livelihoods, focus on narratives and heroic actions of first responders, only
and landscapes, claiming lives and costing billions for recovery. This some personal accounts by professionals about their experiences
essay represents reflections on the author’s personal experience during crisis intervention have been published in professional
during the event and its aftermath, from the dual perspective as a journals and books, some of which are in diary form and others of
hometown resident and as a professional who has provided psy- which include lessons learned (Gordon, 2006; Osofsky, 2008;
chological first aid after natural disasters worldwide. These obser- Ramsey, 2009; Rosser, 2008).
vations, as well as lessons learned and relearned from extensive After serving as a mental health volunteer after the 9/11 ter-
experiences as a first responder, center around the impact on the rorist attacks in my hometown of New York City—assigned to work
environment as well as on emotions. The account is presented in the with first responders at Ground Zero and with families at the Fa-
spirit of sharing with colleagues, students, and various stakeholders mily Assistance Center—I was moved to share personal as well as
involved in disaster recovery and risk reduction, who are interested professional perspectives (Kuriansky, 2003). Years later, I did the
in humanitarian access and aid. same after being in Haiti two days after the earthquake, setting up
a training program of students to help survivors and being ex-
Introduction posed, on one hand, to massively overstressed aid workers and

T
he psychological aftermath of natural disasters in various screaming children having limbs amputated with no medication,
international settings has been documented (Bland et al., but on the other hand, to smiling faces and compassionate helpers
1996; Neria et al., 2008; Norris, 2005). Given the short lapse (Kuriansky, 2010). On many other occasions serving in similar
of time since the 2012 storm that hit the New York–New roles at disaster sites both in my country and around the world, I
Jersey area, few such scientific evaluations are yet available. However, have documented my psychosocial interventions with care but not
news coverage has quoted experts on the psychological aftermath extensive personal disclosure (Kuriansky, 2007, 2012e; Kuriansky
(Kuriansky, 2012b; Reinberg, 2012), a paper addresses health effects & Jean-Charles, 2012). The recent storm in my hometown moti-
(Lane et al. 2013), and experts have pointed out the need for such study vated me once again to share more personal reflections. Over time,

S-30 ECOPSYCHOLOGY 2013 DOI: 10.1089/eco.2013.0010


SUPERSTORM SANDY: A PSYCHOLOGIST’S PERSONAL ACCOUNT

I have come to value personal stories of colleagues, about their


disaster response experiences. Such disclosure is reassuring that ‘‘I
am not alone’’—a statement expressed so often by listeners to my
radio call-in advice shows.
My recent experience related to the storm has expanded from a
psychological perspective to include observations about the envi-
ronment, ecology, and even economics. Several events have influ-
enced this perspective, including my role as an NGO representative at
the United Nations, where I have been involved in advocating about
issues such as sustainable development with its three pillars: social,
economic, and environmental (Rodriguez et al., 2002). Additionally,
coincident with a resolution by the UN member states to explore the
measurement of development not just by GDP but by well-being,
I recently spoke on a panel about this topic on the UN Internati-
onal Day of Happiness (http://ngodpiexecom.org/uncategorized/
Fig. 1. Destruction on Staten Island.
international-day-of-happiness-20-march). Also recently, my col-
leagues and I edited a book bringing together natural scientists and
psychologists to address healing from natural disasters (Nemeth Emotional and Philosophical Reactions
et al., 2012a). Such a holistic approach is consistent with emerging Many people, including myself, were depressed about the changes
expertise in ecopsychology (Doherty, 2010; Frumkin, 2012; Harvey, and angry with Mother Nature. The crisis also made me contempla-
1996; Kahn & Hasbach, 2012; Luo, 2013). tive about the purpose of life and about the locus of control—one of
my favorite psychological concepts—referring to the degree to which
Background we, or fate, control our destiny (Kuriansky, 2013). The power of na-
Warnings about a storm about to hit New York City sounded to ture evidently looms paramount over humankind; water, the source
many, including myself, like something out of a movie. It can’t of life, suddenly can become the source of destruction. My thoughts
happen here. Of course, no one thought 9/11 would happen here, also went to other favorite philosophies: Victor Frankl’s logotherapy,
either, and it did. Similarly, no one thought the levees would burst whereby we create meaning to deal with extreme crisis, and exis-
in New Orleans, but they did, escalating the effects of Hurricane tentialism, whereby we seek to escape the abyss. My dilemma about
Katrina. By the time Superstorm Sandy was over, in November the meaning of life was escalated by a stark contrast between the
2012, it had brought parts of New York City and neighboring New suffering Sandy survivors and the recent suicide of a friend’s son who
Jersey to its knees. I noticed with frustration and horror the vast had what everyone considered ‘‘everything to live for.’’ In the face of
damage (Fig. 1) from massive flooding and strong winds that this, I remind myself to keep perspective about what is worth being
caused extensive electrical blackouts, school closures, hospital upset over.
and home evacuations, and homelessness. People missed work Stories of loss from my fellow New Yorkers—known for, and proud
because of gas shortages and city transportation at a standstill of, their toughness—broke my heart and tested my need as a psy-
from waterlogged subways and tunnels. Piles of garbage blocked chologist to ease pain. A bus driver told me, on a nighttime ride to the
streets. Downed electrical wires created hazards. Sand washed into devastated areas of Staten Island, that he had saved up for years to
basements and streets, then moved into huge piles, leaving dras- buy six cars to open a limo service, and now all the vehicles were
tically retreated shorelines. Beachfronts and boardwalks dis- waterlogged beyond repair. What comfort could I offer him? The
appeared into the ocean. The ecology and psychology of the city Rogerian psychologist in me could listen with unconditional love but
were forever changed. not bring back his dream.
The human loss was devastating. A man was electrocuted going By the time of this writing, most people not directly affected have
into his flooded basement; a young couple was killed by a falling tree gone back to their lives. But I know, and research proves, that the
while walking their dog; a young girl was swept out of her home into ecological changes and emotional pain will last a long time (Nastasi
the ocean and drowned. et al., 2011). There are isolated reminders, such as fundraising appeals

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by our mayor broadcasting on city taxicab screens, and occasional sponder in me took over, thinking, ‘‘What am I doing sitting in my
e-mails in my inbox requesting volunteers from coordinators with house in my own city when I have been active in so many other
whom I am connected. It’s frustrating that time passes and we forget. faraway places?’’ I know the importance of working through an or-
ganization ‘‘on the ground,’’ but much to my frustration in the im-
Compounded Disaster mediate aftermath of the storm, it was not clear with whom to
In some disasters, both Mother Nature and humans are responsible. affiliate; shock and chaos in the city had made a coordinated civic
The result can be threefold—nature-induced, human-induced, and response slow. Not worried about any guidelines, brave private in-
both—as described in chapters by natural scientists and psychologists dividuals just pick up and go, even from far away. One family drove
in our recent book, Living in an Environmentally Traumatized World: to New York from Vermont with shovels to help dig out homes, and a
Healing Ourselves and Our Planet (Nemeth et al., 2012a). The trauma group of coworkers road-tripped from Florida in trucks filled with
of Superstorm Sandy was compounded by another act of nature—cold clothes. Volunteers from local restaurants set up trucks and tables
winter weather that hit a week afterward—and also from fires caused serving hot food—mostly Italian spaghetti and soup. Religious cen-
by human carelessness, which burned down a community. Another ters—churches and synagogues—swung more quickly into action.
human error—faulty outdated construction—added to the chaos of the By nightfall, I decided to venture into my neighborhood to see how
storm (similar to the situation in New Orleans after Hurricane Ka- people were doing. I talked to grocery workers, tourists, police offi-
trina), whereby the city’s major public hospital had to be evacuated cers, and firefighters. By morning, determined to do something
because of power outages and outdated fuel pumps that disabled useful, I called colleagues to organize psychological first aid efforts;
power generators. And in my own neighborhood, a huge construc- unsuccessful, I found a concerned neighbor willing to go with me to
tion crane fell, adding to the havoc. the nearby evacuation shelter to help. The people there were only too
willing to talk about their frustration with their situation and ac-
The Drama of News Coverage in a Tale commodations (Fig. 2). The quarters seemed hardly as dire compared
of Two Cities to the over-crowded and ill-equipped Superdome after Hurricane
When news broke of the impending storm, like many New Yorkers, Katrina or the marked-off areas in school auditoriums I saw in Sri
I did not believe it would be bad, as there was so much ‘‘calm before Lanka after the 2004 Asian tsunami, but I could understand their
the storm.’’ When it hit, I watched reporters on TV wading thigh-high upset. The classrooms in a local college were crowded with cots in-
in water, speaking with urgency and drama, making analogies that ches from one another, combining men and women and intermixing
escalated my anxiety: ‘‘It’s like Berlin after the bombing of WWII,’’ ‘‘It’s people from homeless shelters, travelers whose bus trips were
post-apocalyptic,’’ and ‘‘There are eerie similarities to the Asian tsu-
nami.’’ (where I had done post-disaster recovery). In stark contrast,
gusts and rain outside my midtown window barely matched previous
rainfalls, and my computer flickered only a few times—making me
think this truly was A Tale of Two Cities (the title of a Charles Dickens
novel). Suffering from survivor’s guilt, I wondered how I could be so
unaffected while floods were overtaking the east and west side of my
city and further downtown, as well as coastal parts of the boroughs and
neighboring New Jersey. In New Orleans after Hurricane Katrina, I saw
such devastation in the Lower Ninth Ward, while all looked normal on
higher ground in the French Quarter.

Taking Action: Lesson Relearned


Despite critiques that discourage outsiders from coming to a di-
saster site, research increasingly shows that volunteers’ assistance is
invaluable and welcomed by survivors (Myers, 1985; Paton, 1989).
At first, I heeded official advisories for residents not near shoreline
danger zones to stay at home; but after a few hours, the first re- Fig. 2. Dr. Judy talks to survivors in a shelter.

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SUPERSTORM SANDY: A PSYCHOLOGIST’S PERSONAL ACCOUNT

interrupted, and upscale neighborhood evacuees. C-pack rations


were sent in by the city, and one volunteer had brought in hot chicken
at his own expense. Once back home, I Googled and found various
Web sites organizing volunteers, including from the city public ad-
vocate’s office. The power of technology to mobilize in disasters is
striking; once I signed up, my inbox was flooded with requests from
organizations needing help.
My intention—consistent with the Inter-Agency Standing Com-
mittee guidelines (IASC, 2007) and as I had done many times before—
was not to do therapy but to lend a compassionate ear and heart, offer
a bottle of water, and do whatever was needed (Kuriansky, 2003).
Some people responded to the simple question, ‘‘How are you?’’ by
opening the floodgates of emotion. A woman was furious about a
couple being intimate in their shared room. A young volunteer—an
aspiring actress—assigned to show people where the bathrooms were,
Fig. 3. Dr. Judy talks with a New York City cab driver about coping.
told me how she couldn’t take the pressure. A guard, stretched out on
two chairs to rest, bemoaned the lack of relief for his shift.
The next night, when power was still not restored, I went with a the flow. At the community center where neighborhood people lined
friend, Paul Sladkus, to the pitch-dark part of the city to talk to up to request services and volunteers to get assignments, a friend,
people, as I have done many times and as Paul has often done in Michelle Dingoor, called out to me. As a student of massage therapy
search of good news for his internet broadcast (http://good- at the Swedish Institute of Health Sciences, she was ready to help. We
newsplanet.com/sandy-at-night-part-2). Since so much media cov- ventured to a neighborhood complex to deliver boxes of water and
erage focused on the trauma, I decided to talk to people from the city rations to the housebound elderly and disabled residents. One
perspective of posttraumatic growth, hypothesizing that relation- woman cried to me that her most precious possession—her fish—died
ships could benefit from the crisis and recalling the advice I had because of the power blackout. Her pain reminded me that everyone’s
written for couples about this after 9/11 (Kuriansky, 2003). Indeed, loss is important, no matter how trivial it seems to someone else.
couples coping with Sandy told me they spent more time together Noticing that Manhattan sites were well manned, we decided to go
since they couldn’t go to work, were more thoughtful (e.g., walking to a more remote site— Staten Island’s Midland Beach, which I’d
their spouse home from work), or were more romantic (e.g., spending heard on TV was damaged and needed help. We took a cab to the ferry
intimate time together). Paul and I also cheered up the tired cop and stopped at the local bodega to buy items I heard were lacking:
directing traffic in the dark and the tilapia salesman feverishly cleaning supplies, toothbrushes and toothpaste, deodorant. From
serving hungry survivors (the latter an oft-neglected category of first there we were directed to a bus, and the driver dropped us off where
responders). he thought we could be helpful—a local school. The alley bustled with
The next day, in response to an e-mail from the public advocate’s people bringing bag loads of items, others loudly announcing the
office calling for volunteers, I hopped a cab downtown to the com- availability of hot soup, and still others sorting through piles of
munity center. New Yorkers usually don’t talk to cabbies much, but I donations. People self-sorted into roles—a common dynamic of
was eager to hear my cabbie’s tale about coping (Fig. 3). He was neighborhoods organizing in a crisis, providing an interesting so-
worried about his children’s many fears—just as psychologists ex- ciogram of who jumps in to lead, who follows, and who stays out of it.
pect—including fears about whether it would happen again. He Asked to bring water to another center, we ended up at the central
welcomed my reassurance that he was handling it well by letting his distribution center in a huge open lot, overseen by the city emergency
kids sleep in their parents’ bed, cuddling them, and empowering his management. Self-sorting again, my friend gravitated to serving
oldest daughter to teach her little brother what she had learned in food, and I started organizing huge heaps of clothes dumped on the
school about earthquakes. ground, writing labels on paper taped to cones to identify items, such
During this time of crisis, I relearned lessons from previous such as coats and blankets, and writing whom they were for, such as men,
events—not to worry about planning but to just show up and go with women, or children (Fig. 4).

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(Baggerly & Exum, 2008; Fearn & Howard, 2012; Shen, 2010).
While a little boy was sorting through books, I sat down with
him to go over his choices. He picked out Star Wars, and I asked
him to show me how he can have ‘‘The Force’’ as a purposeful
way to bolster his strength.
. Hearts heal hearts. Many people want to volunteer but fear
being untrained, like a friend’s sister, who called to ask me how
she could help. An ultrasound technologist at Westchester
Health Associates, Barbara Bena loves people and wanted to
channel her caring. I told her what I always say, ‘‘You don’t
need a PhD degree and 40 years as a psychotherapist; just come
with your love.’’ She gladly came with me to a synagogue in Far
Rockaway, taking assignments to clean out basements, sort an
elderly couples’ precious soaked photos on the lawn, and knock
on doors or tuck information sheets on screen doors to alert
Fig. 4. Dr. Judy sorting items at distribution center.
people who might be homebound about services to which they
were entitled.
More Lessons Relearned . Survivors dealing with tremendous helplessness deserve utmost
As in so many postdisaster situations, I realized once again that respect. This is evident when distributing clothing, which
psychologists have a valuable role to play from the outset. Handing should be seen not as a handout but a shopping spree. As the
out a warm hat or blanket is an opportunity to show support and an ‘‘salesperson,’’ I rummaged through the piles to find an item I
open invitation to engage. After survivors say a simple thank you, thought the person would like, then held it up, asking, ‘‘What do
some spontaneously express deeper feelings. My responses may be you think of this one?’’ From there, the conversation can lead in
simple, but they are based on a foundation of decades of professional many directions, at their initiative, about just being cold or
training and deep understanding. about frustration and sadness. When offering mothers a spe-
Others lessons relearned are cially chosen coat for their child, they often naturally talked
. Children especially need comfort. Toys, especially stuffed ani- about worries for the little ones.
mals (Fig. 5), are traditional healing aids postdisaster, providing . Volunteers bond but separate. Helping side by side creates
‘‘contact comfort’’ (Harlow, 1974); and play has been shown to strong bonds when working together, yet after the crisis passes,
be the gold standard in psychological first aid for children sadly helpers may never see each other again. This happened to
me and the psychologist with whom I worked at Ground Zero
after 9/11 and with whom I went to graduate school—we rarely
saw each other over the years, despite meaning to.
. Volunteering tapers off. By the second week post-Sandy,
helpers went back to work, and volunteer centers begged for
help, especially on weekdays. At Red Hook in Brooklyn, 10 days
post-storm, only 20 people showed up when I had been told
previously there had been about 3,000 volunteers. It’s crucial to
design ways to keep volunteering sustainable.
. Schools play an important role. Schools should routinely
teach about disaster recovery and risk reduction, a subject
for which I have advocated at the United Nations (Kur-
iansky, 2012a). Resources for schools have been developed
in other countries, for example, Let’s Learn to Prevent
Fig. 5. Dr. Judy talks with little girl choosing toy. Disasters, an educational kit that includes a board game

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called Riskland, whereby players learn what they can do to . Psychologists have to advocate about the important role of
reduce the impact of disaster (UNISDR, 2004). A friend told mental health. Inside the huge tent at the community rescue
me that children’s fears required teachers to address the center (called a ‘‘warming station’’) were computer stations,
topic. One 9-year-old said, ‘‘I was so frightened. I was signs for where to charge cell phones, tables of games for kids,
afraid I was going to drown.’’ long tables of food (bagels, bananas, coffee, orange juice, and
. Kindness blossoms, but temporarily. After every disaster, people soda), and chairs with signs noting services, such as legal ad-
realize they need each other, become kinder, and offer help. vice, announcements of grant money available from the Small
After Sandy, drivers stopped cursing other cars, pedestrians Business Alliance, and even massages. A pediatrician at the
willingly shared rides, and shoppers and commuters waited community meeting told me about the shock and PTSD he’d
patiently in long lines. I surprised myself, talking to neighbors seen in people and wondered, as I did, ‘‘Where is the mental
in the elevator whom I hadn’t acknowledged in years of being health?’’ Since he resisted speaking up about it, I did. His ob-
in the same building. But now, months later, with things back to servation was another affirmation of the need for early psy-
‘‘normal,’’ people sadly once again compete for cabs and ride chological first aid that is not readily provided.
elevators anonymously. I miss the kindness and appreciation. . Helping helps the helper. Research has shown that volunteers
. Communities are a powerful force in recovery. Every post- are helped themselves when aiding others (Surujlal & Dhurup,
disaster experience I have reveals that crisis brings people to- 2008). I’ve noticed that result in the preliminary research about
gether and proves the palliative power of compassion, support, the group of students I trained after the Haiti earthquake to
and love. Connecting with people is also what drives me and provide simple support to injured people at a local hospital. As
gives me energy, even in the midst of dealing with mass loss. one young man said, ‘‘I feel good about myself when I know I
Community and group support has been shown to be essential am doing good for someone else.’’
in coping with disaster (Kuriansky, 2012b). In Far Rockaway . Self-care is vital. All trainings for helpers emphasize the im-
one night, my friend Suzen (founder of the New York City Peace portance of self-care to prevent burnout and compassion fa-
Museum) and I happened upon a community meeting in a tigue. My routine in disaster relief involves living on power
central relief station set up in the playground of the large bars, ignoring hundreds of e-mails and texts from the day,
community church, St. Francis de Sales, right by the beach. A falling into bed, and watching mindless TV movies to relax my
self-selected community leader, who had grown up in the mind. Talking to others who share the experience or close
neighborhood, talked about the need to share references to ef- friends and family whom I know love me helps, though I know
ficiently get work done and to avoid price gouging by carting others may prefer not talking. Continuing to do something
companies, electricians, and other vendors, and he talked about helpful actually constitutes self-care for me.
resources such as door-to-door nurses and business grants—also
made available on information sheets and in a community Nature as the Great Equalizer
newsletter. Some estimates, he explained, could be reduced if For several evenings in Far Rockaway, I volunteered at a church in
neighbors paired up to use a particular vendor (so mold removal a hard-hit low-income area. One night, a friend and I drove to the
could cost $2,000 a person instead of $5,000). He recommended other end of Rockaway Beach, with more upscale homes and archi-
an intriguing idea: starting a locally run foundation for the tecturally designed summer retreats, revealing a stark socioeconomic
community rather than giving to multinational companies. ‘‘We contrast. Yet a natural disaster is a major equalizer. Groups of people
will rebuild,’’ he rallied the assemblage. ‘‘My daughters are used carried out now-ruined precious possessions, leaving mounds of
to coming here to see their grandparents. This town is my waterlogged possessions and broken furniture lining the streets in
family. We plan to bring our kids here to the beach and bakery similar sad piles in both neighborhoods. Even though these more-
until we’re senior citizens.’’ But not all that happens in com- privileged families spoke wistfully of past happy summers on the
munity gatherings is congenial. The discussion was very heated now-washed away sand, their frustration and anger about lack of
at times, with people angry with the electrical company for power and lost possessions were similar to their distant neighbors’ in
delayed power and one man furious that certain streets were less-privileged circumstances. While one might surmise that these
being delineated as the ‘‘community.’’ ‘‘Stop this east-west di- more upscale people have more resources to recover, their reality
vide,’’ he said. ‘‘All of us are affected. Don’t exclude anyone.’’ appeared equally frustrating and depressing.

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Media Attention to Emotions depression are not only directed at nature but at service providers for
Media offers an opportunity to communicate to the public about unrestored power, refused insurance benefits, and unforthcoming fi-
coping (Kuriansky, 2005, 2009). Many psychologists immediately posted nancial aid necessary for rebuilding. A multidimensional perspective is
advice on internet sites about how to cope with disasters, as I did in an op- consistent with the field of ecopsychology and also with the three pillars
ed posted on FoxNews.com (Kuriansky, 2012b). Television news shows of the UN proposed Sustainable Development Goals. Psychologists have a
are increasingly interested in stories about resilience or advice about valuable contribution to make on the local and global stages in the future.
coping, as in a WNBC-TV interview I did on a weekend morning. Huf-
fington Post Live, a new internet live service, also immediately grasped Acknowledgments
the value of including a psychological perspective, asking me to be a The author appreciates the research assistance of interns, Smith
panelist about ‘‘Sandy Samaritans,’’ including a reporter and a gym College students Shuyao Kong, Divya Chand, and Jasmine Poteat,
owner who opened her doors to people needing shelter (http://huff.lv/ and Mt. Holyoke students Yang Rui and Maimouna Dieye.
UaWPVV). Coincidentally, TV talk show host Geraldo Rivera showed up
to host his Fox News show live at the very location in Staten Island where REFERENCES
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Every postdisaster reminds me, ‘‘People matter more than posses- the Israeli-Palestinian conflict (pp. 203–216). Westport, CT: Praeger Press.
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opment—the emerging United Nations’ agenda. The storm is a powerful Retrieved July 1, 2013, from http://www.who.int/mental_health/emergencies/
reminder of how fragile and precious life is, that all can be lost so guidelines_iasc_mental_health_psychosocial_june_2007.pdf
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angry at nature—a relationship I am committed to help heal. health. In G. Reyes & G. A. Jacobs (Eds.), Handbook of international disaster
psychology (Vol. 1, pp. 127–146). Westport, CT: Praeger Press.
Much research remains to be done about the impact of the storm; in my Kuriansky, J. (2007). Healing after a terror event on campus in Israel: Unique
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SUPERSTORM SANDY: A PSYCHOLOGIST’S PERSONAL ACCOUNT

Grassroots peacebuilding between Israelis and Palestinians (pp. 315–325). Nemeth, D. G., Kuriansky, J., Reeder, K. P., Lewis, A., Marceaux, K., Whittington, T.,
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.org/uploads/file/newsletters/July2012.pdf Shen, Y. (2010). Effects of postearthquake group play therapy with Chinese children.
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Stress Among Workers (DHHS Pub. No. ADM 85-1422, pp. 45–149). Rockville, 65 West 55th Street Penthouse D
MD: National Institute of Mental Health. New York, NY 10019
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Nemeth, D., Hamilton, R., & Kuriansky, J. (2012a) (Eds.). Living in an environmentally
traumatized world: Healing ourselves and our planet. Santa Barbara, CA: Received: February 2, 2013
Praeger Press. Accepted: July 16, 2013

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