SHELAGH JOSEPH 3644 Lawrence Avenue East

shelagh.joseph@mail.utoronto.ca
BA (Honours) | Master of Teaching Phone Number: (647) 607- 2519

Highlights of Qualifications

• 8+ years of combined customer service and administrative experience in a non-profit environment.

• Has 4+ years of experience researching and writing for academic or scholarly purposes.
• Possesses a culturally-competent attitude towards working with youth from diverse backgrounds.
• Demonstrates exceptional problem-solving, negotiation skills, and time-management skills.
• Proficient in Microsoft Office (Word, Powerpoint, Excel, Outlook, Access).
• Displays excellent communication and interpersonal skills, organization, leadership and teamwork abilities.
• Emergency First Aid & CPR Level C with AED Awareness certified.

Education

University of Toronto, Ontario Institute for Studies in Education | Master of Teaching | Expected: June 2019

University of Toronto |Bachelor of Arts (Honours) in Political Science, English and Sociology - With Distinction | 2017

Professional Experiences

Tropicana Community Services | Educational Facilitator | September 2017 - Present

• Planned, implemented, and administered educational programs such as Tutoring classes, STEM, Steel Pan and a
Chess program aimed at student success for students from grades 1 to 12.
• Registered all participants using SimpleCTS and ensured that their contact information was up-to-date and
answered any and all parent concerns regarding their child’s progress in the classes.
• Fostered a welcoming environment for students and their parents/guardians.
• Prepared and facilitated tutoring workshops, collaborative projects, or academic support sessions for small groups
when tutors were absent.
• Developed and implemented educational material while adhering to the curriculum as outlined by the Ontario
Ministry of Education.

Toronto Foundation for Student Success | Academic Support Staff | September 2017 – Present
• Organized and facilitates the Homework Club to assist Beyond 3:30 participants with their homework, projects,
special assignments, literacy, numeracy, and study skills.
• Liaised with Site Coordinator and School Designate, and worked with student placement volunteers.
• Planned and implemented the weekly Book Club & Future Leaders’ Club.
• Lead health and wellness discussion and debate activities.
• Demonstrated and implemented proactive problem-solving, conflict mediation, and behavior management skills.
• Ensured a safe, fun and educational program is accessible to all participants.
• Served as a role model in conduct and character for students in high priority communities.
Shelagh Joseph (647) 607 – 2519

Tropicana Employment Centre | Youth Job Link Employment Counselor | May 2017 - Aug. 2017
• Conducted outreach to local schools to promote summer employment opportunities for students.
• Reviewed student application forms, assessed students’ skills and interests, and based on the profile and interests
of the clients, matched students to the appropriate summer job positions.
• Conducted group assessments and orientation sessions, employment workshops, presentations to employers,
verified youth eligibility and registered youth participants.
• Provided individual and group employment skills training such as Health and Safety, Career Exploration, Career
Management, Job Search Readiness and Job Matching.
• Assisted clients with resume and interview preparation to help students secure employment.
• Researched and communicated relevant labour market information to students.
• Marketed summer employment program to local employer community.
• Evaluated work sites as directed to ensure safety and acceptable training and working conditions.
• Provided employers with application forms and other administrative documents, communicate program guidelines
and employer reimbursement procedures.
• Maintained accurate case management notes and statistical information while assisting with data entry and other
administrative tasks.

Toronto Community Housing |Home Run Scholars Tutor | Oct. 2016 - May 2016
• Worked with the other members of the coordinating team to plan and lead homework sessions and “extended
learning activities” for all participants.
• Developed program plans and prepared the monthly program calendar for parents and participants.
• Designed and facilitated “Get Out and Play!” activities each day, ensuring that participants were exposed to a
wide range of physical activities. Adjusted programming to meet the unique needs of different age groups.
• Created a safe space among participants where they could openly share ideas and opinions.
• Liaised with parents during drop-off and pick-up to ensure that their feedback/concerns were taken into account.
• Ensured that the program site was cleaned each day before leaving the program.
• Dealt with social and behavioural issues among children calmly and utilized effective discipline techniques.
• Planned and prepared “small choice activities” for participants to engage in when they first arrived at the program
as well as the “Big Choice activities”.

The Boys and Girls Club of West Scarborough |Senior Program/Camp Counselor|Nov. 2014 - Present
• Collected children from the neighboring schools and transported them to the program site.
• Assisted children who faced difficulties in their studies by helping them complete their homework.
• Supervised and delegated tasks among new program staff, volunteers, and placement students.
• Developed and facilitated a variety of physical and educational activities aimed at engaging students in fun,
recreational and life-long learning objectives.
• Ensured the efficient day-to-day administration of the After-School program and Day Camp including registration
forms, daily registers and record keeping.
• Supervised the children attending the program and promoted safety and respect amongst all participants.
• Responded to the individual needs of children and established consistent relationships with each child families.
• Ensured that the health and safety needs of the children were met and all health and safety issues were dealt with
immediately. Ensured correct procedures were followed for administering first aid.
• Cleaned and tidied the facility and was responsible for the safe storage of equipment, maintaining that all
equipment was in good working order prior to usage.
Shelagh Joseph (647) 607 – 2519

Student Leadership Experience

UofT Political Science Student Association | Academic Advisor| Scarborough ON| May 2014 - April 2015
• Liaised between Professors and students in order to facilitate academic discussions and debates.
• Creating external (including career and post-graduate) opportunities for students.
• Promoted for the study of Political science and Public Policy and advocated for the academic interests of students.

International Youth Fellowship |ESL Teacher | Monterrey Mexico | December 2012- January 2013
• Organized camp activities both physical and educational and facilitated English Lectures.
• Marked and provided appropriate feedback on students’ oral and written work.
• Organized and was involved in social and cultural activities within the school environment.
• Encouraged the students to communicate with each other using the structures and vocabulary they had learnt.

St. Rose of Lima Parish |Facilitator | Scarborough ON| August 2008- August 2012
• Assisted students while they were studying for quarterly assessments (tests).
• Planned and facilitated Sunday morning lessons in cooperation with the other members of the coordinating team.
• Nurtured the children’s spiritual growth in cooperation with their parents/guardians, and the rest of the church
community.

References Available Upon Request