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1 any dispute be resolved in this judicial district with the application of California
2 law. The trade secret database at issue is also maintained in this district and
3 contains substantial information generated by TRG, who is located in this district.
4 IV. BACKGROUND
5 16. TRG is a RIA, operating in a niche market which specializes in
6 providing investment advice to retirees and soon-to-be retirees. Because TRG offers
7 its clients products that can only be sold through a broker-dealer, TRG sometimes
8 uses the services of FSC Financial (“FSC”) to provide those products for its
9 customers. TRG has developed a specific and proprietary method of learning the
10 identity of and soliciting persons who are about to receive retirement plans or lump
11 sum distributions, which TRG hopes the prospective customer will retain it to
12 manage. This represents the top 5-10% most sizeable retirement funds of an
13 employer database.
14 A. TRG’s Trade Secrets
15 17. TRG’s trade secrets, which include the information in its database,
16 discussed below, fall within the following categories, typically in combination:
17 a. Customer identity and contact information;
18 b. Customer account information and current holdings;
19 c. Customer investment preferences;
20 d. Customer employment status;
21 e. Prospective customer identity and contact information;
22 f. Prospective customer employment information;
23 g. Prospective customer retirement account status and probability of
24 retiring;
25 h. Referral information;
26 i. Interest in taking a “lump sum” offer; and
27 j. Date of hire and anticipated date of retirement.
28 ///
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1 retirement date; (3) the amount and type of the client’s or prospect’s pension;
2 (4) the amount and type of the client or prospect’s savings plan, including their
3 preferences and risk tolerance; (5) the client or prospect’s employment data,
4 including his or her actual or anticipated retirement date, hire date, average salary,
5 and income needs after tax; (6) information on the client or prospect’s other
6 investments; (7) a log of the various contacts TRG personnel have had with the
7 client or prospect, listed chronologically by date and time with a description of the
8 contact and an identification of the TRG Advisors who made the contact either by
9 initials or by name; and (8) referrals to other prospective clients within their
10 company. TRG maintains all this information as proprietary and confidential to it.
11 19. The information contained in TRG’s client and prospective client
12 database is not generally known and is extremely valuable because it gives TRG a
13 competitive advantage when dealing with its prospects and clients. Through
14 substantial efforts and processes, TRG has, for numerous companies, identified the
15 top 5-10% of employees with the most sizeable retirement funds at a company,
16 meaning those employees with the most sizeable retirement funds, most likely to
17 engage the services of financial advisor, and most likely to retire in a relatively
18 short time period. The target retirees are about to receive lump sum distributions
19 from their employers (averaging approximately $500,000), have been employed for
20 over 20 years, are over the age of 50, and are likely to employ the services of a
21 financial advisor. These individuals have the top 1% to 5% net worth among
22 individuals in their companies and are the Holy Grail in the financial services
23 market. The database information on TRG’s pre-retirement clients and prospects
24 are especially valuable because a substantial portion of TRG’s income is
25 determined by the quantity of lump-sum distributions it ultimately manages. Each
26 pre-retirement client and prospective client represents a potential increase in the
27 total assets TRG manages and significant revenue compared to revenue earned from
28 retired clients with established investments. Moreover, because of the unique nature
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1 of TRG’s business, each client and prospect also represents a substantial and
2 valuable opportunity for referral business. From TRG’s experience, it has found
3 that each client, on average, will refer two or three additional soon-to-be retiring
4 employees to TRG. Many of the pre-retirement clients and prospective clients will
5 not become a significant revenue source to TRG until they retire and have the
6 ability to roll over their company retirement plans into privately managed plans.
7 Through the development and use of its databases, TRG can target the most
8 attractive pre-retirement clients and prospective clients (i.e., those closest to
9 retirement with the largest amount of assets to invest) and the needs, wants, likes
10 and dislikes of these individuals, which allows TRG to foster relationships with the
11 individuals that will lead to securing them as lump sum distribution clients. TRG is
12 in a highly competitive industry and the information TRG has developed
13 concerning its prospects, clients and referrals, if disclosed, would give a competitor
14 a distinct advantage by allowing the competitor to target TRG’s best candidates
15 through the confidential information TRG has invested substantial effort and money
16 to develop. TRG spends over $2 million per year identifying, screening, and
17 attracting new clients, as well as maintaining existing clients. TRG’s database and
18 trade secrets form the very basis for the practice of its business and also enhances
19 its ability to service and build a relationship with existing clients. Further, the client
20 information contained in TRG’s database is subject to substantial state and federal
21 laws and regulations to protect the confidentiality of the personal information of the
22 clients and prospects - including, but not limited to, SEC, 17 Code of Federal
23 Regulations § 248 (2016) and the even more restrictive California Financial Code
24 section 4050, et seq. (West 2004). TRG’s database is unique and cannot be found
25 anywhere other than at TRG because individual pieces of data are useless unless it
26 is connected to other data TRG collects and joins together.
27 20. TRG makes every reasonable effort to maintain the secrecy of its
28 confidential database and derivative information mandated to be stored on
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1 contractual and legal obligations, and ultimately schemed to destroy TRG in the
2 market. Dalton’s and Securities America’s two-part plan involved filing numerous,
3 anonymous complaints with FINRA in an attempt to initiate a FINRA investigation
4 on TRG. The complaint were frivolous. Dalton and Securities America also
5 assisted and advised Keating, Mele, and Gigliotti on how to take clients from TRG,
6 thus reducing TRG’s business on the financial side.
7 35. In the summer of 2014, while they were still a TRG representative,
8 Ardent set up an office in San Diego for Keating, Mele, and Gigliotti. Ardent paid
9 operations staff, callers, and several former and current TRG employees to prepare
10 for the transition.
11 36. In 2014, Ardent began populating its parallel databases with client and
12 prospective client information taken from TRG that Ardent obtained from Keating,
13 Mele, and Gigliotti.
14 37. In early 2015, Dalton, Keating, Mele, Silvers, Gigliotti, and potentially
15 the other named counter-defendants discussed how they needed to destroy evidence
16 of the transfer of client and prospective client data to Ardent and others which
17 would be discovered in litigation they anticipated TRG would initiate to protect its
18 trade secrets and recover its losses.
19 38. Also in early January 2015, TRG learned that three counter-defendants
20 Keating, Gigliotti, and Mele intended to leave TRG to join Ardent and Securities
21 America. TRG learned and/or formed the belief that these Advisors intended to
22 breach their various agreements with TRG, and to use TRG’s trade secrets to take
23 and solicit TRG clients and prospects. Pending regulatory investigation, TRG
24 terminated its business relationship with Keating, Gigliotti, and Mele on
25 January 10, 2015.
26 39. TRG is informed and believes that, prior to leaving TRG,
27 counter-defendants Keating, Gigliotti, and Mele and/or their agents removed highly
28 confidential financial documents from TRG’s databases and offices relating to TRG
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1 clients and prospective clients. Later, they refused to return substantial amounts of
2 documents maintained at their home offices which included the above-mentioned
3 documents and other confidential client and prospective client information. TRG is
4 further informed and believes that these counter-defendants and/or their agents
5 removed or copied substantial electronic files from TRG’s computers, computer
6 systems, computer network, and databases with TRG marketing plans and other
7 confidential and proprietary business information and with substantial non-public,
8 confidential TRG client and prospective client information for the purposes of a
9 seamless transition to their new firm(s).
10 40. By way of example, on his last day of work with TRG, Keating
11 obtained copies of critical TRG trade secret prospective client information in the
12 form of sign-in sheets from two TRG retirement seminars presented for TRG
13 prospective clients in December 2014. TRG is informed and believes that, since his
14 departure, Keating has aggressively solicited prospective clients in the TRG
15 database (Sales Force). As another example of trade secrets theft, Mele maintained
16 bound notebooks with detailed notes of his meetings with TRG clients and
17 prospective clients, refused to return said notebooks to TRG after the termination of
18 his business relationship with TRG, and now claims to have shredded all of the
19 bound notebooks and the information they contained. TRG is informed and believes
20 that each of the former TRG Advisors refused to return Retirekits prepared for TRG
21 pre-retirement clients and prospective clients by TRG operations staff, and other
22 confidential information obtained from these prospective and soon-to-be retiring
23 clients, such as assets values, anticipated retirement dates, interests in lump sum
24 distributions, social security numbers, etc.
25 41. In 2013, TRG had communicated with Securities America with regard
26 to the departure of an Advisor who eventually affiliated with this company. TRG
27 provided Securities America with copies of the agreements utilized in its business
28 to protect its client and prospective client information and other confidential,
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1 America has encouraged and endorsed the wrongful acts of the individual
2 counter-defendants named in this action, Dalton, Sullivan, Silvers, Mele, Keating,
3 and Gigliotti who have accepted the full benefits of this wrongful conduct. TRG is
4 informed and believes that Securities America has encouraged the other
5 counter-defendants to continue to use TRG’s proprietary and confidential
6 information for improper purposes. TRG is informed and believes that Securities
7 America engaged in this course of action because of the size of the book of business
8 being targeted, which represented well over 50 percent (50%) of the business of
9 TRG and over $500 million in assets under management. TRG is informed and
10 believes and on that basis alleges that Securities America has engaged in other
11 wrongful and improper conduct designed to induce other TRG Advisors to
12 terminate their relationship with TRG in a manner that inflicts substantial harm to
13 TRG.
14 G. Counter-Defendants’ Improper Use of TRG’s Trade Secrets to Solicit
15 Clients and Prospective Clients
16 47. Beginning on or before the date of their termination by TRG/FSC on
17 January 10, 2015, through obtaining securities licenses with counter-defendant
18 Securities America on January 12, 2015, and continuing thereafter, counter-
19 defendants Keating, Gigliotti, and Mele used TRG’s trade secrets to systematically
20 contact TRG clients and prospects to solicit their securities business in violation of
21 their agreements with TRG, in violation of the broker protocol, and in derogation of
22 California Financial Code section 4050, et seq. During this time period,
23 counter-defendants Keating, Gigliotti and Mele were also assisted by James White,
24 who was employed as a member of TRG’s operations staff. As a licensed
25 Independent Advisor Representative of TRG, White, at the direction of the
26 individual counter-defendants and Ardent, was assisting Keating, Gigliotti and
27 Mele in their efforts.
28 ///
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1 48. There was a tacit or express agreement by and among all of the named
2 counter-defendants and co-conspirators to misappropriate TRG’s confidential,
3 proprietary and trade secret information and to utilize TRG’s client and prospective
4 client non-public information, and to violate SEC, 17 Code of Federal Regulations
5 § 248 (2016) and California Financial Code section 4050, et seq. (West 2004), to
6 take TRG’s business and to interfere with its prospective business advantage with
7 clients and prospective clients. The named counter-defendants have taken actions to
8 accomplish these goals either individually or in concert with others.
9 49. At the time that counter-defendants Gigliotti and Mele initially joined
10 TRG, they did not have securities licenses or clients. While Keating had a securities
11 license, he had been unable to generate any substantial income in the securities
12 industry and brought no clients to TRG. While working for TRG, neither Keating,
13 Gigliotti, or Mele were able to secure any of their own clients independent of
14 TRG’s resources.
15 50. TRG provided extensive individual training and experience for these
16 Advisors, funded any licensing requirements, gave them access to TRG’s trade
17 secrets (after a number of agreements had been signed to protect confidentiality),
18 paid for their participation in seminars and prospective client meetings, assigned
19 clients and prospective clients to them, prepared detailed Retirekit retirement plans
20 for prospective clients, and transferred clients from other Advisors to them. But
21 key to their success, was imparting to counter-defendants TRG’s proven trade
22 secrets which have generated substantial income for TRG as well as counter-
23 defendants.
24 51. State and federal laws, including SEC, 17 Code of Federal Regulations
25 § 248 (2016), and California Financial Code section 4050, et seq. (West 2004),
26 regulate the use of client non- public information. The use of the client information
27 is also regulated by TRG’s privacy policy which is provided to its clients on an
28 annual basis. Since their departure from TRG, counter-defendants Keating,
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1 Gigliotti, and Mele have systematically used and disclosed client information to
2 other counter-defendants and third parties in violation of California Financial Code
3 section 4050, et seq. (West 2004), their agreements with TRG and the TRG privacy
4 policy. As a part of their defense in this matter, Keating, Gigliotti, and Mele have
5 claimed that FSC’s privacy policy expressly allowed them to take certain customer
6 information with them upon departure and thus such conduct is permissible under
7 SEC, 17 Code of Federal Regulations § 248 (2016). California Financial Code
8 section 4050, et seq. (West 2004), however, requires affirmative “opt in”
9 affirmations from customers, none of which have been obtained.
10 52. Additionally, counter-defendants have used TRG’s trade secret
11 information and false and misleading representations and omissions to
12 systematically solicit TRG clients and prospective clients using mass e-mails,
13 robocalls, and calls from third-party telemarketers in Jamaica and Mexico. For
14 example, Keating has called several TRG clients and prospective clients making the
15 following misrepresentations:
16 • If they moved over to Securities America, Inc., the
only change for the client is in the “back office
17 operations.”
18 • “This has no effect on your financial accounts.”
19 • “Everyone will remain the same.”
20 • “[B]ecause there’s a new back office compliance
company we do have to have your authorization to
21 share your information . . . .”
22 53. Counter-Defendants have failed to disclose to TRG’s clients that the
23 identity of the new company for which they were soliciting business for was
24 Ardent, a California start-up branch office of a start-up Connecticut company,
25 which is affiliated with the RIA, Arbor Point Advisors. During this time, clients
26 were under the assumption that the Advisors were still affiliated with TRG.
27 54. TRG is informed and believed that counter-defendants have violated
28 additional securities laws and breached their agreements with TRG by contacting
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1 65. Keating failed to disclose the existence of CIA and his outside
2 business activities in connection with that entity to TRG, FSC, or to the Office of
3 Supervisory Jurisdiction (“OSJ”) in his annual disclosure statement or otherwise.
4 Upon information and belief, Keating also failed disclose his outside business
5 activities to FINRA or the SEC.
6 66. Silvers has been an employee of CIA since November 2013.
7 67. According to the California Secretary of State website, on January 14,
8 2014 – during the time he was at TRG – Gigliotti created a business called Richard
9 Gigliotti, Inc. Upon information and belief, Gigliotti is an employee, independent
10 contractor, officer, and/or director of that entity.
11 68. Upon information and belief, Gigliotti has been compensated and/or
12 has a reasonable expectation of compensation by Richard Gigliotti, Inc. as a result
13 of business activities outside the scope of the relationship with his member firm,
14 FSC. Upon information and belief, Gigliotti’s outside business activities include,
15 but are not limited to buying and selling securities and providing investment advice.
16 69. Gigliotti failed to disclose the existence of Richard Gigliotti, Inc. and
17 his outside business activities in connection with that entity to TRG, FSC, or to the
18 OSJ in his annual disclosure statement or otherwise. Upon information and belief,
19 Gigliotti also failed disclose his outside business activities to FINRA or the SEC.
20 70. According to the California Secretary of State website, on May 19,
21 2014 – during the time he was at TRG – Mele created a business called Mele
22 Wealth Management, Inc. Upon information and belief, Mele is an employee,
23 independent contractor, officer, and/or director of that entity.
24 71. Upon information and belief, Mele has been compensated and/or has a
25 reasonable expectation of compensation by Mele Wealth Management, Inc. as a
26 result of business activities outside the scope of the relationship with his member
27 firm, FSC. Upon information and belief, Mele’s outside business activities include,
28 but are not limited to buying and selling securities and providing investment advice.
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1 82. Upon information and belief, Keating failed to keep a separate record
2 of the payments or gratuities known to him, including the $10,000 bonus to Lujano.
3 83. Keating’s actions, alleged above, violated FINRA Rule 3220.
4 FIRST CLAIM FOR RELIEF
5 (Misappropriation of Trade Secrets against all Counter-Defendants)
6 84. TRG incorporates by reference paragraphs 1 through 83 above as
7 though fully set forth herein.
8 85. TRG has created substantial intellectual property rights and
9 confidential/proprietary, trade secret business information relating to clients and
10 prospective clients and has an ownership interest in said proprietary information.
11 This business information is not generally known in the industry and has substantial
12 value. If obtained by a competitor, this information could be used to directly solicit
13 and obtain business from TRG clients and prospects and could allow a competitor
14 to unfairly compete with Counterclaimant. The information is contained in the
15 Sales Force database maintained by TRG, seminar sign-up sheets (such as those
16 misappropriated by Keating), and other computer and hard copy files. The
17 confidential and trade secret information taken by the counter-defendants has been
18 compiled at great expenditure of time and money by TRG, its employees and its
19 Advisors, for TRG’s benefit.
20 86. Counterclaimant has engaged in substantial efforts to maintain the
21 secrecy of its proprietary and trade secret client and prospective client information.
22 87. In violation of California law, counter-defendants have
23 misappropriated TRG’s trade secret information in order to solicit business from
24 TRG clients and prospective clients, and some of the counter-defendants have
25 already engaged in direct solicitation of clients and prospective clients with the use
26 of these trade secrets. At the time of the use and disclosure, counter-defendants
27 knew that their knowledge of the trade secrets was acquired under circumstances
28 giving rise to a duty to maintain its secrecy. counter-defendants have made
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1 92. Implied in every contract is a duty of good faith and fair dealing not to
2 engage in any conduct that is intended to deprive other parties to the contract of the
3 benefits of the contract.
4 93. Counter-Defendants Keating, Gigliotti, and Mele’s respective
5 performance under their written contractual agreements with Counterclaimant was
6 neither waived nor excused, and Counterclaimant fully performed under the terms
7 of the respective agreements.
8 94. Counter-Defendants Keating, Gigliotti, and Mele have systematically
9 breached the express terms of their written agreements with TRG and their
10 respective duties of good faith and fair dealing by misappropriating non-public
11 client and prospective client information, by misappropriating hard, electronic, and
12 photographic copies of client and prospective client files and documents, by
13 actively soliciting business from the clients and prospective clients of
14 Counterclaimant, by making false or misleading statements in their efforts to solicit
15 business and by inducing other TRG Advisors and employees to terminate their
16 employment and/or business relationship with TRG.
17 95. TRG has demanded that these counter-defendants comply with their
18 contractual requirements regarding any notices to clients and agree to pay for the
19 transfer of any client accounts in the event that clients elected to transfer accounts
20 to counter-defendants new broker-dealer and/or RIA under the terms of the
21 Marketing and License Agreements. (Exhibits 1-3) counter-defendants Keating,
22 Gigliotti, and Mele have refused to comply with their Agreements and have
23 systematically breached material terms.
24 96. As a proximate result of the breach of their respective Marketing and
25 License Agreements by Keating, Gigliotti, and Mele, TRG has lost critical
26 employee and contractor staff, has lost or will lose clients and/or prospective
27 clients, and has suffered damage to reputation. TRG’s has suffered monetary
28 damages in an amount to be proven at trial.
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1 excused, and Counterclaimant fully performed under the terms of the respective
2 agreements.
3 102. Counter-Defendants Sullivan and Silvers systematically breached their
4 duty of good faith and fair dealing as well as section 11 of their respective
5 Marketing and License Agreements with TRG by actively soliciting TRG Advisors
6 and employees to terminate their employment with TRG and to work for these
7 counter-defendants and their company, counter-defendant Ardent. These counter-
8 defendants actively solicited the TRG employees/Advisors in order to
9 misappropriate TRG’s business and its confidential, proprietary and trade secret
10 information, have misappropriated said information and have used said information
11 to assist in the disruption of TRG’s relationships with its clients and prospective
12 clients. The Advisors solicited include, but are not limited to, counter-defendants
13 Keating, Gigliotti, and Mele, and the employees solicited include, but are not
14 limited to, White and Lujano. TRG has or will lose clients and prospective clients
15 and will incur substantial expense replacing the employees/Advisors.
16 103. As a proximate result of the breach of their contractual obligations and
17 duty of good faith and fair dealing, Sullivan, and Silvers have caused TRG to suffer
18 damages in an amount to be proven at trial.
19 FOURTH CLAIM FOR RELIEF
20 (Unfair Trade Practices against all Counter-Defendants)
21 104. TRG incorporates by reference paragraphs 1 through 83, 85 through
22 89, 91 through 97, and 99 through 103 above as though fully set forth herein.
23 105. The conduct of counter-defendants, as described above, including,
24 without limitation, their use of mass e-mails and robocalls to solicit TRG clients
25 and prospective clients with false and misleading representations and omissions,
26 not only breached agreements entered into with TRG, but, also, in the case of
27 the clients, violated California Financial Code section 4050, et seq. (West 2004)
28 ///
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1 limited to, TRG’s reputation and goodwill), and, unless enjoined, will cause further
2 irreparable and incalculable injury, for which TRG has no adequate remedy at law.
3 119. Counter-Defendants Keating, Gigliotti, and Mele willfully violated
4 California Penal Code section 502 (West 2016) in disregard and derogation of
5 TRG’s rights and exceeded their authorization to access TRG’s computers,
6 computer systems, computer network, and/or data for legitimate purposes.
7 Counter-Defendants’ actions as alleged above were carried out with oppression,
8 fraud, and malice.
9 120. Pursuant to California Penal Code section 502(e) (West 2016), TRG is
10 entitled to injunctive relief, compensatory damages, punitive, or exemplary
11 damages, attorneys’ fees, costs and other equitable relief.
12 PRAYER FOR RELIEF
13 WHEREFORE, TRG prays for judgment against counter-defendants, and
14 each of them, as follows:
15 1. For compensatory damages (including restitution and unjust
16 enrichment) according to proof;
17 2. For special damages according to proof;
18 3. For treble damages under California Business and Professions Code
19 section 17082 (West 2016);
20 4. For double damages under California Civil Code section 3426.3
21 (West 2016);
22 5. For reasonable attorneys’ fees under any statute or law providing such
23 entitlement, including but not limited to California Civil Code section 3426.4
24 (West 2016) and Penal Code section 502 (West 2016);
25 6. For pre-judgment interest on all damages at the maximum legal rate;
26 7. For costs of suit;
27 8. For punitive and exemplary damages in a sum sufficient to punish
28 counter-defendants, and deter future repetitions of said or similar conduct; and
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1 9. For such other further relief as the court may deem just and proper.
2 JURY DEMAND
3 Counterclaimant hereby demands trial by jury as to all issues so triable in this
4 action.
5 MICHAEL S. LEBOFF
KLEIN & WILSON
6 _
7 Dated: December 28, 2016 /s/ Michael S. LeBoff
8 Michael S. LeBoff
Attorneys for Defendant and
9 Counterclaimant The Retirement
10 Group, LLC
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1 INDEX OF EXHIBITS
2 EX. DESCRIPTION
3 1 Marketing and License Agreement executed by Keating
4 2 Marketing and License Agreement executed by Gigliotti
5 3 Marketing and License Agreement executed by Mele
6 4 Sample Confidentiality Agreement executed by Keating (all TRG
7 Advisors executed the same document)
8 5 Sample On-Line User’s Agreement executed by Keating (all TRG
9 Advisors executed the same document)
10 6 Sales Force Legal Disclaimer – splash screen for client and
11 prospective client database utilized by TRG and which appeared each time the
12 former Advisors of TRG accessed the database
13 7 Privacy of TRG provided to all clients on an annual basis
14 8 Independent Contractor Agreement for Registered Principal/OSJ
15 executed by Sullivan
16 9 Marketing and License Agreement executed by Silvers
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