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• Define and explain two key concepts from each chapter that stood out to you; please
include page numbers, cite from the textbook, and end the essay with a reference to the
textbook (citations/ references should be in APA style).
• Chapter 7
• which is what one does during interaction with others who may
support, alter, or challenge one’s face. Domenici and Littlejohn
claim that “Face is an accomplishment of interaction as
communicators work together over time to negotiate face
issues.”2According to Goffman, we all have images of ourselves,
and we project that image (our face) in interactions with others.3As
we interact, we also look for confirmation of the face we present.
(p. 157)
• Shame vs Guilt
• Chapter 8
• Secondary Emotion
• Anger controllers
• assertive individuals who do not let their feelings control how they respond
in conflict situations. They still “get it off their chests,” but they do it in
more constructive ways than do the anger‐ins and anger‐outs. They put into
practice what is recommended in the previous chapters. Anger controllers
tend to: (p. 193)
• think positively about conflict and try techniques to better manage it,
collaborate and work together toward mutually satisfactory solutions,
apply theories to better understand conflict management, use assertive
communication behavior; employ the steps of the interpersonal
confrontation ritual, use the S‐TLC system (chapter 4,) compromise,
manage the conflict climate, manage their anger by expressing it
effectively and heeding the dos and don’ts before, during, and after
interacting with others as discussed in the second half of this chapter. (p.
193)
• Include suggestions the authors make for each chapter that would help you better manage
conflicts (again include page numbers and references to the textbook)
• Chapter 7
• When a threat to face has been made, you should use corrective face
management, or statements meant to ameliorate the effect of face‐
threatening messages. When you are the one whose face has been
threatened, one means of corrective action is simply to act as though no
threat to face has been made, ignoring the action that caused a face threat.
(p. 165)
• Chapter 8
• When a person is on the verge of rage, it is not the time to express your
anger about the situation. You need to focus on calming that person down
before raising any issue of your own. If your attempts to acknowledge the
other person’s source of anger and the legitimacy of her or his feelings fail,
and the person continues to rage and fume, it is often a good idea to exit
the situation. Saying something such as “I can see you’re really angry, and
I think I’d like to give you some time to cool off before we talk about it”
acknowledges that you sympathize with the other and have a commitment
to work out whatever problem is there, but postpones the conflict until both
people are calm and ready to talk about it (p. 196)
• Then explain how you could use the concepts that you identified to better manage a
conflict in the past, present, or future (it may be one conflict for both chapters or a
separate conflict for each chapter).