SESSION PLAN

SESSION PLAN
Sector: WHOLESALE AND RETAIL TRADE INDUSTRY
Qualification Title : CUSTOMER SERVICES
Unit of Competency: PREPARE PRODUCTS FOR DISPLAY
Nominal Duration : 15 HOURS
Module Title : PREPARING PRODUCTS FOR DISPLAY
Learning Outcomes:

Upon completion of this module, the trainee/student must be able to:

1. Place and arrange merchandise

2. Prepare display labels/tickets
3. Place, arrange and display price tickets and labels
4. Maintain displays
5. Protect merchandise

A. Introduction
This module involves the arrangement and presentation of merchandise within the store. It includes the setting
up and maintenance of displays and the labeling or pricing of stock.

B. Learning Activities
LO2: Prepare display labels/tickets

Learning Content Method Presentation Practice Feedback Resources Time

Manual and electronic Lecture Read Information Answer self- Compare to Students/trainees
ticketing equipment sheet no. 1.2-1 on check 1.2-1 Answer Key must be provided
and corresponding Group “Operating the no. 1.2-1 with the following:
manufacturers’ discussion Ticketing Machine” - Manual/electronic
instructions and design ticketing
specifications, Self-paced Job Sheet 1.2-1 equipment
including those on use, instruction -references
maintenance, and -manuals on
storage Distance company policies
Learning and procedures
- -references on
safety
requirements
Manual and electronic Lecture Read Information Answer self- Compare to Students/trainees
ticketing equipment sheet no. 1.2-2 on check 1.2-2 Answer Key must be provided
and corresponding Group “Using the Ticketing no. 1.2-2 with the following:
company policies and discussion Machine” - Manual/electronic
procedures on security ticketing
Self-paced equipment
instruction -references
-manuals on
Distance company policies
Learning and procedures
- -references on
safety
requirements
Pricing requirements Lecture Read Information Answer Self- Compare to Students/trainees 2HRS
and corresponding sheet no. 1.2-3 on check 1.2-3 Answer Key must be provided
manufacturers’ Group “Pricing no. 1.2-3 with the following:
instructions and design discussion Requirements” - Manual/electronic
specifications, ticketing
including those on use Self-paced Job Sheet 1.2-3 equipment
and maintenance instruction -references
-manuals on
Distance company policies
Learning and procedures
 - -references on
safety
requirements
Store procedures on Lecture Read Information Answer Self- Compare to Students/trainees
preparation of tickets sheet no. 1.2-4 on check 1.2-4 Answer Key must be provided
Group “Ticketing and no. 1.2-4 with the following:
discussion Labelling” - Manual/electronic
ticketing
Self-paced equipment
instruction -references
-manuals on
Distance company policies
Learning and procedures
- -references on
safety
requirements
Enterprise standards Lecture Read Information Answer Self- Compare to Students/trainees
regarding the quality of sheet no. 1.2-5 on check 1.2-5 Answer Key must be provided
labels and tickets Group “Quality of Tickets and no. 1.2-5 with the following:
discussion Labels” - Manual/electronic
ticketing
Self-paced equipment
instruction -references
-manuals on
Distance company policies
Learning and procedures
- -references on
safety
requirements
Enterprise policies Lecture Read Information Answer Self- Compare to Students/trainees
regarding the sheet no. 1.2-5 on check 1.2-6 Answer Key must be provided
preparation of labels Group “Preparation of Tickets no. 1.2-6 with the following:
and tickets for window, discussion and Labels for - Manual/electronic
wall, and floor displays Windows, Walls and ticketing
Self-paced Floor Displays” equipment
instruction -references
-manuals on
Distance company policies
Learning and procedures
- -references on
safety
requirements
C. Assessment Plan
 Written Test on Principles of Pricing and Labelling and Stock Rotation
D. Teacher’s Self- Reflection Of The Session