SESSION PLAN

Sector: WHOLESALE AND RETAIL TRADE INDUSTRY

Qualification Title : CUSTOMER SERVICES
Unit of Competency: PREPARE PRODUCTS FOR DISPLAY
Nominal Duration : 15 HOURS
Module Title : PREPARING PRODUCTS FOR DISPLAY
Learning Outcomes:

Upon completion of this module, the trainee/student must be able to:

1. Assemble computer hardware

2. Prepare installer
3. Install operating system and drivers for peripheral/devices
4. Install application software
5. Conduct testing and documentation
A. Introduction
This module covers the outcomes requires in installing and configuring desktop and workstation computer systems. It
consists of competencies to assemble computer hardware, install operating system and drivers for peripherals/devices, and
install application software as well as to conduct testing and documentation.

B. Learning Activities
LO1: Assemble computer hardware

Learning Content Method Presentation Practice Feedback Resources Time

Plan and prepare unit Lecture Read Information Answer self- Compare to Students/trainees
assembly sheet no. 1.1-1 on “PC check 1.1-1 Answer Key must be provided
Group Unit Assembly” no. 1.1-1 with the following:
discussion - Computer
system
Self-paced - Anti-static
instruction wristwrap
- Set of screw
driver
- Cutter
 - Allen Wrench
- Flashlight
- Sharp pointed
tweezers
- Cable tie
- Manual
- PPE

Identify and obtain the Lecture Read Information Answer Self- Compare to Students/trainees
materials, tools and sheet no. check 1.1-2 Answer Key must be provided
equipment in Group 1.1-2 no. 1.1-2 with the following:
accordance with job discussion on “Tools, Equipment Students/trainees
requirements and Testing Devices” must be provided
Self-paced with the following:
instruction - Computer
system
- Anti-static
wristwrap
- Set of screw
driver
- Cutter
- Allen Wrench
- Flashlight
- Sharp pointed
tweezers
- Cable tie
- Manual
- PPE
Follow OH&S policies Lecture Read Information Students/trainees
and procedures to sheet no. Answer Self Compare to must be provided
ensure operation safety Group 1.1-3 check 1.1-3 Answer Key with the following:
requirements discussion on “Occupational no 1.1-3 - Computer
Health and Safety” system
Self- paced - Anti-static
instruction wristwrap
 - Set of screw
driver
- Cutter
- Allen Wrench
- Flashlight
- Sharp pointed
tweezers
- Cable tie
- Manual
- PPE
Assemble computer Lecture Students/trainees
hardware in Read Information Answer Self Compare to must be provided
accordance with job Group sheet no check 1.1-4 Answer Key with the following:
and system discussion 1.1-4 No. 1.1-4 - Computer
requirements on system
Self-paced “Assembly and - Anti-static
instruction Disassembly of PC” wristwrap
- Set of screw
Job Sheet 1.1-4 driver
- Cutter
- Allen Wrench
- Flashlight
- Sharp pointed
tweezers
- Cable tie
- Manual
- PPE
Configuration of BIOS Lecture Read Information Answer Self Compare to Students/trainees
in accordance with Group no. 1.1-5 check 1.1-5 Answer Key must be provided
hardware requirements discussion on no. 1.1-5 with the following:
“BIOS Configuration” - Computer
Self-paced system
instruction - Anti-static
wristwrap
- Set of screw
driver
- Cutter
 - Allen Wrench
- Flashlight
- Sharp pointed
tweezers
- Cable tie
- Manual
- PPE
LO2: Prepare Installer

Learning Content Method Presentation Practice Feedback Resources Time

Install operating system Lecture Read Information Answer self- Compare to Students/trainees
sheet no. 1.2-1 on check 1.2-1 Answer Key must be provided
Group “Install Operating no. 1.2-1 with the following:
discussion System” - Operating
system installer
Self-paced Job Sheet 1.2-1 - Printer,
instruction scanner,
mouse,
keyboard,
webcam, and
other
peripherals
- Drivers
- Utility software
- Notebook and
pen
Install and configure Lecture Read Information Answer self- Compare to Students/trainees
peripherals/devices in sheet no. 1.2-2 on check 1.2-2 Answer Key must be provided
accordance with Group “Install Peripherals no. 1.2-2 with the following:
manufacturer’s discussion and Devices” - Operating
instructions system installer
Self-paced - Printer,
instruction scanner,
mouse,
keyboard,
webcam, and
 other
peripherals
- Drivers
- Utility software
- Notebook and
pen

Updating drivers and Lecture Read Information Answer Self- Compare to Students/trainees
peripherals sheet no. 1.2-3 on check 1.2-3 Answer Key must be provided
Group “Update Drivers and no. 1.2-3 with the following:
discussion Peripherals” - Operating
system installer
Self-paced Job Sheet 1.2-3 - Printer,
instruction scanner,
mouse,
keyboard,
webcam, and
other
peripherals
- Drivers
- Utility software
- Notebook and
pen
Undertake on-going Lecture Read Information Answer Self- Compare to Students/trainees
checks to ensure sheet no. 1.2-4 on check 1.2-4 Answer Key must be provided
quality of work Group “Checking and no. 1.2-4 with the following:
discussion Benchmarking” - Operating
system installer
Self-paced - Printer,
instruction scanner,
mouse,
keyboard,
webcam, and
other
peripherals
 - Drivers
- Utility software
- Notebook and
pen

LO3: Install drivers for peripheral and devices

Learning Content Method Presentation Practice Feedback Resources Time
Install application Lecture Read Information Answer self- Compare to Students/trainees
software based on sheet no. 1.3-1 on check 1.3-1 Answer Key must be provided
installation guide and Group “Software Installation” no. 1.3-1 with the following:
software license discussion - Productivity
agreement tools
Self-paced - Utility software
instruction - Internet
connection
- Manual
- Computer
system
Carry out variation to Lecture Read Information Answer self- Compare to Students/trainees
application software sheet no. 1.3-2 on check 1.3-2 Answer Key must be provided
installation Group “Types of Software no. 1.3-2 with the following:
discussion Installation” - Productivity
tools
Self-paced - Utility software
instruction - Internet
connection
- Manual
- Computer
system
Access and install Lecture Read Information Answer self- Compare to Students/trainees
software updates sheet no. 1.3-3 on check 1.3-3 Answer Key must be provided
Group “Upgrade Software” no. 1.3-3 with the following:
discussion - Productivity
tools
Self-paced - Utility software
instruction - Internet
connection
- Manual
- Computer
system
LO4: Install application software

Learning Content Method Presentation Practice Feedback Resources Time

Install application Lecture Read Information Answer self- Compare to Students/trainees
software sheet no. 1.4-1 on check 1.4-1 Answer Key must be provided
Group “Software Installation no. 1.4-1 with the following:
discussion Guide” - Manual
- Notebook and
Self-paced pen
instruction - Computer
systems
- Third party
software
- Anti-virus
- Maintenance
software
Customer/client Lecture Read Information Answer self- Compare to Students/trainees
requirement needed sheet no. 1.4-2 on check 1.4-2 Answer Key must be provided
Group “Customer/client no. 1.4-2 with the following:
discussion Required Installation” - Manual
- Notebook and
Self-paced pen
instruction - Computer
systems
- Third party
software
 - Anti-virus
- Maintenance
software

Custom installation of Lecture Read Information Answer self- Compare to Students/trainees

application for updates sheet no. 1.4-3 on check 1.4-3 Answer Key must be provided
depends on customer Group “Custom Installation of no. 1.4-3 with the following:
requirements discussion Software Application” - Manual
- Notebook and
Self-paced pen
instruction - Computer
systems
- Third party
software
- Anti-virus
- Maintenance
software

LO5: Conduct testing and documentation

Learning Content Method Presentation Practice Feedback Resources Time
Test devices/systems Lecture Read Information Answer self- Compare to Students/trainees
and/or installation sheet no. 1.5-1 on check 1.5-1 Answer Key must be provided
Group “Stress Test Software” no. 1.5-1 with the following:
discussion - Multi-tester
- Cable tester
Self-paced - Manual
instruction - Notebook and
pen
- Computer
systems
- Mirror
 - Flashlight
- Anti-static
wristwrap

Conduct stress test Lecture Read Information Answer self- Compare to Students/trainees
sheet no. 1.5-2 on check 1.5-2 Answer Key must be provided
Group “Stress Test no. 1.5-2 with the following:
discussion Hardware” - Multi-tester
- Cable tester
Self-paced - Manual
instruction - Notebook and
pen
- Computer
systems
- Mirror
- Flashlight
- Anti-static
wristwrap
Follow 5S and 3Rs Lecture Read Information Answer self- Compare to Students/trainees
according to sheet no. 1.5-3 on check 1.5-3 Answer Key must be provided
environmental policies Group “Stress Test no. 1.5-3 with the following:
discussion Hardware” - Multi-tester
- Cable tester
Self-paced Job Sheet 1.5-3 - Manual
instruction - Notebook and
pen
- Computer
systems
- Mirror
- Flashlight
- Anti-static
wristwrap
C. Assessment Plan
 Written Test on assembly computer hardware, installing software, installing operating system
 Practicals on OS Installation

D. Teacher’s Self- Reflection Of The Session