Internal Release Notes

Phaser 6500
WorkCentre 6505
Security Firmware Release
Release Date: July 2012

Software Release Details

After update
Phaser 6500 Controller (ESS): 201203141133
WorkCentre 6505 Controller (ESS): 201203141124

Purpose
This firmware adds a feature to disable the ability to update printers’ software.

New feature:
There is a new menu item on the Phaser 6500 under: Menu > Admin Menu > System Setup > S/W Download. On the
WorkCentre 6505, the new menu item is under System > Admin Menu > System Setup > Software Download. It is set to
Disable by default. When S/W Download is set to Disable, and a firmware file is sent to the printer, the following error
can occur on the front panel:
016-741
Protection Error
Press OK button.
When the OK button is pressed, the message “Cancelling job…” will appear on the front panel.
After the firmware update job is cancelled, the printer will return to Ready.

NOTE: For best security leave this control set to disabled after upgrading your software. The control must be set to
enabled prior to doing a software upgrade.

I. Installation Notes

The Firmware Release is located at:

Phaser 6500 v201203141133

http://www.support.xerox.com/support/_all-products/file-download/enus.html?contentId=121587

WorkCentre 6505 v201203141124

http://www.support.xerox.com/support/_all-products/file-download/enus.html?contentId=121588

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Important note: This firmware will change the 9-digit alphanumeric serial number on 220V
units to a 10-digit numeric serial number if the current Controller (ESS) firmware is earlier
than these versions:
Phaser 6500 – 201104251233
WorkCentre 6505 – 201104251224
If the current firmware is earlier than the above versions and the printer is a 220V unit, please read the Section II -
Preparing the Computer for the Firmware Upgrade.
If the printer’s controller (ESS) firmware version is at the above versions or later, skip to Section III – Firmware Update
Process.

II. Preparing the Computer for the Firmware Upgrade

Before upgrading the printer firmware it is necessary to remove the print queue and existing drivers from the computer.
Instruct the customer to follow the steps for the appropriate operating system to remove all aspects of the drivers. After
completing the appropriate steps below to remove all aspects of the drivers, proceed to Section III – Firmware Update
Process. After the firmware update is completed, the print and scan driver software will need to be reinstalled. The
latest printer software can be downloaded from http://www.support.xerox.com.

Windows XP / Windows Server 2003

1. Click Start then choose the Printers and Faxes tool.
2. Right click on all Phaser 6500 or WorkCentre 6505 queues and select delete.
3. On the Printers and Faxes tool window, click File and choose Server Properties.
4. Select the drivers tab.
5. Delete all instances of the Phaser 6500 or WorkCentre 6505 drivers.
6. Click Start then choose run.
7. In the command line type “net stop spooler” (quotes not included) then type “net start spooler” (quotes not included).

Windows Vista / Windows Server 2008 R1

1. Click Start, Control Panel, then choose Printers.
2. Right click on all Phaser 6500 or WorkCentre 6505 queues and select delete.
3. Right click inside the printer window to access the server properties.
4. Select the drivers tab.
5. Highlight the Phaser 6500 or WorkCentre 6505 driver and click the remove button.
a. A dialog box will appear, select “Delete Driver and Driver Package”
6. If an error message occurs stating the print driver is in use, stop and restart the print spooler service.
a. Click Start then choose run.
b. In the command line type “net stop spooler” (quotes not included) then type “net start spooler” (quotes not included).

Windows 7 / Windows Server 2008 R2

1. Click Start then choose Devices and Printers.
2. Right click the Phaser 6500 or WorkCentre 6505 print queue and select Remove Device.
3. A window will pop up asking if you are sure you want to remove the device, click Yes.
4. Click Start.
5. In the Search programs and files box, type “services.msc” and press Enter
6. In the Services window, double-click the Print Spooler service.
7. In the Print Spooler Properties window, press the Stop button.
8. After the Spooler Service is stopped, press the Start button.
9. After the Spooler service is started, press the OK button to close the Print Spooler Properties window.
10. In the Devices and Printers window left click one of the print queues so that it is highlighted (this will show more
menu options at the top of the window).
11. At the top of the Devices and Printers window, click Print Server Properties
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12. In the Print Server Properties window, select the Drivers tab.
13. From the list of Installed printer drivers, highlight the Phaser 6500 or WorkCentre 6505 then click the Remove
button.
14. A window will pop-up asking if you want to remove the driver only, or both the driver and driver package. Select the
“Remove driver and driver package.” radio button. Click on the OK button.
15. A window will pop-up stating that the printer driver will be removed from the system asking if you are sure you want
to do this, click the Yes button.
16. A window will pop-up showing the progress of Driver package information collected. The driver INF and also the
driver Name will be displayed. Click on the Delete button.
17. A window will pop-up showing the progress of the driver package removal from the OS. Verify that both the Driver
name was removed and also the package INF was removed.
Additonal steps for the WorkCentre 6505 to remove the scan driver:
a. Go to Start then click Control Panel.
b. In the Programs section, click Uninstall a program.
c. Right click Xerox WorkCentre 6505 Scanner Driver and select Uninstall
d. After the Scanner Driver is uninstalled, Right click the Xerox WorkCentre 6505 Utilities and select Uninstall.
18. If the printer is connected through USB follow the steps in the Windows 7 USB Connection Section also. If the printer
is not connected through USB, skip to the Firmware Upgrade Process section.

Windows 7 USB Connection

1. In windows explorer, navigate to the C:\Windows\inf folder.
2. Scroll down to where there are several .inf files named oemxx.inf.
3. Open each of these files with Notepad.
4. Find the .inf file that says “Xerox Phaser 6500” or “Xerox WorkCentre 6505” in lines 24 or 25, close notepad then
delete the .inf file.
5. There may also be a .PNF file with the same name as the deleted .inf file, delete it also.

Mac OS 10.5 or greater

1. Go to System Preferences > Print & Fax
2. Left click on the print queue so that it is selected.
3. Press the “-“ button at the bottom of the printer list to remove the queue
4. There will be a popup window asking if you are sure you want to delete the printer press the Delete Printer button.
5. Complete the firmware installation then continue to step 6.
6. Go to System Preferences > Print & Fax
7. Press the “+” button at the bottom of the printer list to add a print queue
8. In the Add Printer window, select your print from the list
9. In the Print Using dropdown menu, select the correct manufacturer and model from the list.
10. Press the Add button to complete creating the queue.

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III. Firmware Upgrade Process

Windows Operating Systems

Caution: Do Not Reboot or Turn Off the printer during the firmware update process. The printer will automatically
reboot when finished downloading the firmware.

1. Make sure the printer is powered on and connected over network or USB.
2. On the printer, print a Configuration Page or Printer Settings Report to document the current printer settings.
3. On the computer, double‐click on the xeroxfwup.exe icon located in the firmware folder.
4. The xeroxfwup window with the connection options is displayed. Two connections are available for updating the firmware,
Network and USB. When updating devices that only have USB connections, only the USB connection option will be displayed.
Select your connection and press Next

• For Network connection:

 If your printer IP address is listed, check the checkbox next to your printer. Click the Next button.

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  If your printer IP address is not listed, click the Add button.
 Enter your printer IP address and click the OK button.

 Check the checkbox next to your printer IP address and click the Next button to send the firmware to your
printer.

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  The following messages will be displayed on your printer. These messages may vary slightly depending on
the printer model, and whether you are upgrading the controller or engine firmware.

Receiving Data
Port 9100
Please Wait...
Writing Port 9100 F/W
 The printer will reboot after the firmware is updated. Print a Configuration Page or Printer Settings Report
to verify the updated firmware version.
 After the firmware upgrade is complete, click the OK button to exit the firmware upgrade tool.

• For USB connection:

• Check the checkbox next to your printer. Click the Next button to send the firmware to your printer.

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  The following messages will be displayed on your printer. These messages may vary slightly depending on
the printer model, and whether you are upgrading the controller or engine firmware.

Receiving Data
USB
Please Wait...
Writing USB F/W
 The printer will reboot after the firmware is updated. Print a Configuration Page or Printer Settings Report
to verify the updated firmware version.
 After the firmware upgrade is complete, click the OK button to exit the firmware upgrade tool.

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© 2012 Xerox Corporation. All rights reserved. Xerox ®, the sphere of connectivity design, and Phaser® are trademarks of Xerox Corporation in the
United States and/or other countries.

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