CHAPTER-II

REVIEW OF LITERATURE

REVIEW OF LITERATURE

1. Verma and Madan (2011) in a study conducted in Indian context highlighted that
retailers are offering newer service dimensions to create unique shopping experiences
for the customers. However, whether consumers are able to perceive newer service
dimensions and getting affected for store patronage in new store formats or not,
remains to be found out. They emphasized the fact that Indian retail environment is
going through a sea change due to the introduction of new formats and opening up of
retail industry, it becomes important to understand the store image perceptions of
consumers here. The study attempted to find out the key factors that are perceived as
important to Indian consumer in evaluation of a retail format.
2. Ghosh, Tripathi and Kumar (2010) in their study conducted in Indian context,
attempted to address issues related to store attributes and their relevance in the store
format selection. Eleven variables (store attributes) had been identified based on
theory and judgment. Factor analysis had yielded three factors: Convenience and
Merchandise Mix, Store Atmospherics, and Services. The factors identified and
recommendations made would be of use to retailers in designing their outlets with
store attributes that would meet the expectations of shoppers and thus motivate them
towards store patronage decisions.
3. Ali, Kapoor and Janakiraman (2010) in a study conducted on households of
Gomtinagar area of Lucknow city analyzed a marketing strategy for a modern Food
and Grocery market based on consumer preferences and behaviour. It was found that
the consumers' preferences of marketplace largely depend on the convenience in
purchasing at the marketplace along with the availability of additional services,
attraction for children, basic amenities, and affordability. Results also suggested that
most of the Food and Grocery items are purchased in loose form from the nearby
outlets, whereas fruits and vegetables are mostly purchased daily or twice a week due
to their perishable nature. However, grocery items are less frequently purchased.
4. Paswan, Pineda and Ramirez (2010) in a study conducted in Mexico investigated
whether influx of large stores is inevitable, by focusing on consumers' motivation for
selecting a retail store, and the association between these motivation dimensions and
the shopping patronage. The results indicated that consumer's preference for small
stores is positively motivated by functional benefits and familiarity with small stores;
and negatively associated with the functional benefits offered by large stores. These
motivational dimensions were also found to be positively associated with the share of
wallet spent at small stores.
5. Theodoridis, and Chatzipanagiotou (2009) studied the functional relationship between
store image attributes and customer satisfaction in the market environment of Greece
and investigated the stability of the structural relationships between store image
attributes and customer satisfaction across different customer groups. They identified
four specific types of buyers, namely, the Typical, the Unstable, the Social, and the
Occasional. While four of the six considered store attributes appeared to be
significant determinants of customer satisfaction, when examined for the degree of
invariance between the four groups only pricing and products-related attributes were
found to be equally significant in all four groups.
6. . Chaubey (2009) in his study conducted in Garhwal Region of Uttrakhand state of
India, identified the consumer perception and their behaviour toward store image,
store patronage and store loyalty. The findings of research indicated that originality of
the product is given highest preference by the respondents and they believe that retail
showroom offers original product. It was followed by the availability of the product
in large variety.
7. Goyal and Aggarwal (2009) examined the relative importance of the various products
purchased at organized retail outlets and the choice of format the consumer had, when
purchasing a product. The results showed that not all items are equally important for
retail outlets and various products need specific retail formats.
8. Choudhary and Sharma (2009) conducted a study in Chandigarh Tricity (Chandigarh
and its satellite cities of Mohali and Panchkula), keeping in view the dynamically
growing organized retail in the region. The data of 200 retailers for the study covered
time frame from the year 2007 to 2008. After an extensive literature review it was
 pertinent that size of retail stores and their location played a significant role in
measuring the operational efficiency of retail stores. An empirical analysis was
conducted using chi-square test of independence to understand the role and
contribution of type of retail formats on operational efficiency and to examine the
impact of location on the same. It was concluded from the data analysis that there was
significant influence of format of retail stores and location on the operational
efficiency. However, the degree of association was found to be low.
9. Alhemoud (2008) studied the product selection processes of Kuwaiti nationals based
on their shopping habits in the Co-operative Supermarkets (Government owned
grocery stores). This 67 study attempted to explore the determinant attributes that
influence the patronage decisions of Supermarket consumers in Kuwait. Based on a
descriptive analysis of data collected via an accidental sampling procedure, fourteen
store attributes were identified.
10. Kaul (2007) in a study conducted in the city of Banglore, examined the applicability
of Retail Service Quality Scale (RSQS) developed in the US in India. RSQS has five
dimensions and six sub-dimensions and has been found appropriate in a variety of
settings — across different countries such as South Africa and Singapore and across a
variety of store types such as Supermarkets, Department stores, and Hyper stores. The
five dimensions — Physical Aspects, Reliability, Personal Interaction, Problem
Solving, and Policy are believed to capture distinct though correlated aspects of retail
service. Each of the first three dimensions has two sub-dimensions.
11. Lather and Kaur (2006) in their study on Malls in India analysed the influence of
selected attributes on store patronage for doing shopping. The authors highlighted that
shopper decision on retail format depends upon store characteristics. Keeping these
facts, the researchers had studied the nine characteristics of Malls to elaborate the
enthralling shopping experiences. The study provided academics, Mall developers
and retailers a richer understanding of various components that contribute to malls
experiences. In a study exploring the key factors influencing customer preferences as
applied to the concept of ‘Amul Preferred Outlets’ (which are franchisee run food
retail outlets)
12. Rao and Kapoor (2006) identified 14 variables to study the store choice criteria.
These 14 factors were subject to data reduction through factor analysis that identified
three factors namely: Convenience, Snacks Joint, and Value added services.
13. Sinha, Mathew and Kansal (2005) found that format choice is a cognitive process.
According to them, like any other purchasing decision, format choice is also
information processing behaviour. They emphasized that a store is chosen based on
the confidence that the customer has about the nature and quality of product and
service the consumer will receive. In Indian scenario, formats had been found to be
influencing the choice of store as well as orientation of the shoppers.
14. . Grace and Cass (2004) explored the extent to which patronage intentions of retail
stores are affected by perceived value for money, customer satisfaction and
consumption feelings. In addition, they examined the effect of store service provision
as an antecedent to such consumer evaluations of retail stores.
15. Sinha and Banerjee (2004) found the following factors determining store choice:
proximity, merchandise, ambience, service, and patronized store. They found that for
grocery stores the most important factors are: proximity, visiting the store for many
years, and relationship with retailer.
16. Grewal, Baker, Levy, and Voss (2003) emphasized that many factors, both obvious
and subtle, influence customers’ store patronage intentions. They experimentally
manipulated the number of visible store employees, number of customers, and music
using video technology and tested the relative importance of wait expectations and
store atmosphere evaluations on patronage intentions. These constructs were found to
be critical antecedents of store patronage intentions in the context of the service-
intensive retail store at which the model was tested. They also found support for the
direct effects of gender on wait expectations and store atmosphere evaluations.
17. Voss and Parasuraman (2003) found that the purchase preference is primarily
determined by price rather than quality during pre-purchase evaluation. Their study
found that given explicit quality information, price had no effect on pre-purchase or
post-consumption quality perceptions. Instead, post consumption quality evaluations
had a favorable impact on price evaluations.
18. Solgaard and Hansen (2003) identified several store attributes that were considered
important for the consumer's evaluation of stores. These attributes included
merchandise, assortment, merchandise quality, personnel, store layout, accessibility,
cleanliness and atmosphere.
19. Veerapong and Pitsuwan (2002) examined the attitude and consumer behaviour
toward Supermarkets in Bangkok Metropolitan Areas by surveying 625 respondents,
randomly chosen from within 50 areas in Bangkok using a self-administered
questionnaire. The fundamental outcomes demonstrated that management strategies
for Supermarket-retailing store businesses should be different depending on the type
of Supermarkets.
20. According to Mittal, Ross and Baldasare (1998), the relationship between the
attribute-level performance, overall satisfaction and repurchase intentions is of critical
importance to managers and generally had been conceptualized as linear and
symmetric. The authors investigated the asymmetric and nonlinear nature of the
relationships among these constructs.
21. Dabholkar, Dayle and Joseph (1996) used a hierarchical factor structure to capture
dimensions important to retail customers based on the retail and service quality
literatures as well as three separate qualitative studies. Confirmatory factor analysis
based on the partial disaggregation technique and cross-validation using a second
sample supported the validity of the scale as a measure of retail service quality.
22. Burton, Lichtenstein, Biswas, and Fraccastoro (1994) examined whether information
in an advertisement promoting a price discount is capable of affecting attributions
made about the price reduction and whether these attributions, in turn, affect
consumer perceptions and evaluations of the sale..
23. Bitner (1992) presented a typology of service organizations and a conceptual
framework was advanced for exploring the impact of physical surroundings on the
behaviours of both customers and employees. The ability of the physical surroundings
to facilitate achievement of organizational as well as marketing goals was explored.
The author highlighted key managerial and research implications by examining the
multiple strategic roles that physical surroundings could exert in service organizations
 24. Grewal and Sharma (1991) found that sales force behaviour could have a significant
effect on customer satisfaction. They presented a conceptual framework examining
the impact of the sales force policy on customer satisfaction. Within the context of the
framework, it was suggested that salespeople and sales managers could increase
customer satisfaction through adaptive selling behaviour and by developing customer
feedback systems. They emphasized that the determination and improvement of
customer satisfaction should be essential goals of sales force management.
25. Hildebrandt (1988) concluded that the major success factor in the retail industry is
store image and measurement model of store image that conceptualizes the perception
of store image attribute such as price level is used to forecast marketing performance
as a business success measure.
26. Arnold et al. (1983) used consumer cross-shopping data to study food store choice in
developed countries. They found that the following were important food store choice
determinants: Location; Price; Assortment; Fast Check-Out; Friendly and Courteous
Service; Weekly Specials; and Pleasant Shopping Environment
27. Bearden (1977) distinguished seven attributes as potentially significant for store
patronage: price, quality of merchandise, assortment, atmosphere, location, parking
facilities and friendly staff. 7
28. Doyle and Fenwick (1975) found that price, product variety, one-stop shopping,
quality, location of the store, avertisement, general appearance of the store and
convenience are some of major attributes looked upon by the consumers while
evaluating a grocery store.

INDUSTRY PROFILE

From the beginning, the company was founded on the principle of building and implementing
great ideas that drive progress for clients and enhance lives through enterprise solutions. For over
three decades, we have been a company focused on bringing to life great ideas and enterprise
solutions that drive progress for our clients.
 We recognize the importance of nurturing relationships that reflect our culture of
unwavering ethics and mutual respect. It’ll come as no surprise, then, that 97.1 percent (FY
2016) of our revenues come from existing clients.

Izon Technologieshas a growing global presence with more than 194,000+ employees.
Globally, we have 85 sales and marketing offices and 114 development centers as at March 31,
2016.

At Izon Technologies, we believe our responsibilities extend beyond business. That is

why we established the Izon TechnologiesFoundation – to provide assistance to some of the
more socially and economically depressed sectors of the communities in which we work. And
that is why we behave ethically and honestly in all our interactions – with our clients, our
partners and our employees.

India is the world's largest sourcing destination for the information technology (IT)
industry, accounting for approximately 67 per cent of the US$ 124-130 billion market. The
industry employs about 10 million workforces. More importantly, the industry has led the
economic transformation of the country and altered the perception of India in the global
economy. India's cost competitiveness in providing IT services, which is approximately 3-4
times cheaper than the US, continues to be the mainstay of its Unique Selling Proposition (USP)
in the global sourcing market. However, India is also gaining prominence in terms of intellectual
capital with several global IT firms setting up their innovation centres in India.

Izon Technology believes in giving high end solutions, unmatched in the industry. The
challenging economic global scenario paves way to compete and unleash the technical potentials
globally, where the strategic changes becomes a daring need to sustain in the market. We are
pioneers and always the forerunners of providing ultimate solutions. We also impart the same
with all our clients, who always believe in us and strives to grow with us. Choose from our wide
spectrum of technologies which best suits your demands, consult with our technical team to
transform your digital dreams to into IT solutions.

Web technology
We create the IT backbone for your business through the best of the technology. We
address your requirements, we also forecast your future needs, by understanding and analyzing
your firm completely, and offer you the best of solutions which come for a long run. We believe
in giving simple solutions to the most complex of tasks, which are robust and dynamic. We have
a special wing of web designers, graphic illustrators and content writers to transform your web
Izon Technologiesinto your robust business tool. We understand that the Izon Technologiesis the
index of your organization and serve our best to enhance your business. We reap the best of the
technology and the bridge the gap between your firm and internet.

Mobile Technologies

Make the smart phones even smarter. We combine mobile technology, system integration
and various methods of Izon Technologiesto connect with your clients, customers and browsers.
Achieve the maximum Izon Technologiesof the mobility and the technology. Interact with them
in your fingertips, and witness a soaring change in your business through our spectrum of
services. We have technical experts covering various technologies like GSM, CDMA, TD-
CDMA, CDMA2000, WCDMA, WIFI, WAPI and Bluetooth working on multivariate platforms
ranging from iOS, Android, Blackberry, Windows Phone and Windows Mobile covering all
technology layers. Create a striking impact amidst your competitors, and stand distinctly ahead
in your business. Use the customized mobile applications which are tailor made to meet your
expectations, and transform your day-to-day activities and the complex task into an easy and
seamless process.

Mobile Application Development

We convert our client’s critical business challenges into efficient and innovative solutions
to aid them achieve the competitive advent IZON Technologies. We create mobile application in
multivariate operating systems like ios, Android and Windows. We develop one stop solution for
varied mobile devices like a smartphones, tablets and PDAs. Our mobile application enhances
the market presence and improves the working experience in the mobile devices. We offer
solutions which are reliable, reusable and user friendly. We are backed with our software team of
developers, analysts and technical experts to understand the needs and develop solutions in any
latest technology and platform of the customer’s needs.
Web Portals and websites

We develop high end software solutions for a secure, high-performing, web-based

applications ranging from a simple Izon Technologiesto a complex web application. We tailor
the needs of our clients to design and develop efficient web Izon Technologiesand portals, and to
enhance the prominence in the growing global scenario. The web Izon Technologieswe design
and develop always earn a high rank in search engines, as we incorporate the latest SEO
concepts. Our dynamic team of designers, illustrators, content writers, developers and subject
matter experts, invest their skills and expertise, to lever Izon Technologiesthe best of them in the
constant pursuit of success. We also constantly abreast ourselves to acquire and incorporate
newer technologies introduced in the market that benefits our clients. We also cater rich internet
application interface, custom designed logos and graphics, and web portal development.

Application Migration & Maintenance

We help your organization to envision your success path, by ensuring our team’s constant
commitment in enhancing and maintaining your software application. We understand and
estimate the necessary changes required to fulfill the organization’s growing needs. The prowess
of our organization lays in the approach, methodology and constant support post the release. Our
proactive recommendations to abreast newer changes in the industry has fetched us an
indispensable position in the software industry. We segregate the lifecycle of a project
methodologically into various Izon Technologiesnamely analysis, design development, test,
release and maintenance. The performance of the software and the quality is ensured throughout
and also post the integration of the project. The quality checks are conducted constantly to check
if the projects have met the compliance, and international deliverable standards. Post release the
product is persistently maintained for its functionality, efficiency and constant updates. We
ensure our clients for speed, cost and quality

HISTORY

In 1965, immigration laws in USA were modified and the restrictions on immigrants
were reduced considerably. As a result a lot of Indian professionals migrated for research
opportunities in USA. The IT revolution in USA and the much fancied Silicon Valley in the US
during the 80s and 90s could not have been possible without the work of these migrated Indians.
What this migration did for the Indian IT industry was creating innumerable opportunities in the
USA in the IT sector. Due to the fast growing IT sector in USA, there was a need for IT
professionals outside USA. India had a huge number of educated people and the education in
India being in English, there was a large population of English speaking technically strong
people in India. Hence outsourcing of work started gaining momentum and this led to the huge
boom in the IT sector in India, whose most of the work is exporting software and software
services to the US and other overseas clients.
The Indian economy during this period was completely controlled by the Indian
Government and there were strict restrictions and regulations for private business entities in
India. Hence there was no major growth in the IT sector in India till 1991.

Economic reforms in 1991 and development of IT sector in India

The Indian government had strict control over the private business entities in India before
liberalization of economy in 1991. Moreover, the wide area networks and internet lines were
completely controlled by the central government. As a result, the Indian IT sector was totally
held back due to these restraints on the functioning of the software services providers.

The first major IT reform by the Indian Government was the creation of corporation
called Software Technology Parks of India (STPI). This corporation provided satellite links to
major IT developers enabling them to transmit the work done in India directly abroad. This
reduced the costs incurred to the Indian IT companies as well as helped the clients in US trust
Indian industries and go for outsourcing. Finance minister, Dr. Manmohan Singh, introduced the
major economic reforms in 1991 to solve the debt problem created during that time. As per these
economic reforms the internation integration became possible. The huge restrictions on overseas
business were lifted and foreign investments were welcomed. As a result, the IT industry in India
became free and the business of outsourcing would finally gain momentum with more and more
clients and enterprises going for outsourcing of IT. Also, the inception of Windows and other
user friendly operating services made the PC experience even more simple and less time
consuming. Coupled with development of high level programming languages Izon
Technologieslike Basic, C and others, the Indian IT brains had the perfect platform to rise in the
global arena. The Indian IT sector boomed and growed at gain of nearly 50% every year.

Another major event for Indian IT industry post the 1991 reforms was the Y2K bug. Fear
of a complete breakdown of computer services, the US corporations outsourced all the
equipment and upgrading work to Indians. The task of rectifying the Y2K bug was thrown to the
Indians and as a result the modification of all the codes and softwares, which were initially
designed till a date of 1999 was to be edited and huge work was outsourced to the Indian IT
industries. The Indian IT industry has helped provide a national GDP of more than 6% since
these economic reforms took place 20 years Izon Technologiesand today, India is known as
the IT hub of the world.

The NDA(National Democratic Alliance) government, under the leadership of prime

minister Atal Bihari Vajpayee, included the development of IT as the top priority in their long
term IZON Technologies. Indian National Task Force was formed for this purpose which
overtook the development of IT services in large and small IT enterprises in India. The National
Task Force, within 3 months, provided a detailed report on the Indian IT and technological
industries with more than 100 recommendations which would help improve the IT services in
India. A swift action plan by the Central Government towards IT services growth was executed
and all the recommendations were acted upon sooner than later. The result of these efforts from
the Indian Government bore fruit with the IT exports touching more than $50 billion. Indian
economy was no longer that of a developing nation, but at par with those of the developed
nations in the world.

The New Telecommunications Policy, 1999 (NTP 1999) helped free the
telecommunications sector in India. This helped availability of the infrastructure for the
telecommunication. The satellites, towers and other telecom related businesses were no longer
owned by the Central Government. The entry of private sector in these departments helped the
telecom sector grow rapidly resulting the boom in IT sector in India eventually. The growth of
IT is totally dependent on the innovation and development of telecom industry. The Information
Technology Act 2000 provided legal recognition of the electronic documents, digital signatures,
offences and contraventions. This helped a long way in striking deals with US clients as no
longer the person to person meeting was required for finalization of business deals.

Salary details of professionals in IT industries in India

There is a huge hype regarding the salaries of IT professionals in India. One may hear a
salary as low as Rs. 2500 per month to a salary as high as Rs. 1 lakh per month for software
professionals. Hence there is no way there can be a generalisation of the salaries of the IT
professionals. The salaries are dependent on the skills of the professionals, qualification of the
employees and the experience of the employees. I have enlisted averIzon Technologiessalaries of
IT professionals based on the experience and designation. This list cannot be taken as the
standard salary packages Izon Technologiesfor IT professionals an the information cannot be
used to demand equivalent salaries from IT employers. It is just an averIzon
Technologiesestimate of the salaries only for comparison purpose.

 Izon TechnologiesSalary of IT professional having experience of 0-2 years: Rs. 2-4 lakh
per year

 Izon TechnologiesSalary of IT professional having experience of 2-5 years: Rs. 4-7 lakh
per year

 Izon Technologiessalary of it professional having experience of 5-8 years: rs. 7-12 lakh
per year

 Izon Technologiessalary of it professional having experience of 8-12 years: rs. 12-18 lakh
per year

 Izon TechnologiesSalary of IT professional having experience of more than 12 years:

More than Rs. 18 lakh per year

 1955 Computer Us Izon TechnologiesCompany

 ◦ First software company

 Introduction of low price micro computer by Digital Equipment Corporation

◦ Software was able to expand

 1970s advent of Personnel Computer (PC)

◦ Computers in the hands of the office worker

◦ Created ever expanding applications market…games, utilities…

 Microsoft's DOS became industry leader

◦ Operating System

SOFTWARE MARKET

 Two Main Segments

◦ Systems Software

 Control, man Izon Technologiesand monitor computer resources

 Found in Operating System

 Compilers and Interpreters

 Translates programs to commands

◦ Applications Software

 Wide variety of functions: word, graphic design, financial application…

 Typically Izon Technologiesand sold separate from hardware

 Companies have custom application software created for company use

OVERALL HISTORY
 On May 13 at the annual meeting, new representatives of the shareholders were elected to
the Supervisory Board. Previously on May 7, employee representatives were decided by the
employees of Software Izon Technologies.

In April, Software Izon Technologieswas able to welcome Evalueserve in its partner

ecosystem. In this context Evalueserve is acting as a consultant and value-added reseller for
advice and solutions around the analysis of large data streams.

In March, Software Izon Technologiesannounced its initiative "Transformation to the

Cloud", which helps companies determine optimal strategies for cloud adoption and
implementation.

In January, Software Izon Technologiesestablished a common streaming analytics

solution platform that provides real-time information for the market of the Internet of Things
(IoT).

2014

In October at the annual international customer conference Innovation World, Software

Izon Technologiespresented the advancement of its BPE product portfolio and introduced the
first Digital Business Platform.

In August, Software Izon Technologiesannounced the expansion of the Management Izon

TechnologiesBoard by a new member with global responsibility for sales, marketing and
services.

In the first quarter Software Izon Technologiesannounced the sale of its SAP consulting
business to the Schemer Group GmbH and completed the transaction on May 31.

At the end of May, Software Izon Technologiescelebrated its 45th anniversary. Software
Izon Technologiesis the oldest global software company in Europe.

In April, Software Izon Technologies announced that Jack , a real-time visual analytics
and intelligence software provider acquired by Software izon technologies, was recognized by
the Association for Corporate Growth as the Strategic M&A deal of the Year within the $100M
category.
 In March at, Hanover, Germany, Software izon technologies unveiled its Intelligent
Business Operations Platform to address the business challenges posed by the explosive growth
in the number of interconnected personal devices and digital sensors.

In February, Software izon technologies announced the publication of “The Digital

Enterprise: The Moves and Motives of the Digital Leaders,” a tour-de-force introduction to CEO
Karl-Heinz Streibich's vision of the impact digital transformation is having across all industries,
supported by more than 20 examples from companies around the globe.

2013

On August 22, Software IZON TECHNOLOGIES announced the acquisition of JackBe

Corporation, a privately-held company with headquarters in Chevy Chase, Maryland (USA) and
a provider of real-time visual analytics and intelligence software.

On June 13, Software IZON TECHNOLOGIESannounced that it has purchased the

Apama Complex Event Processing Platform of Progress Software. The platform provides an
environment for the design and operation of CEP applications providing tools and graphical
analysis and test capabilities for analysts, developers and administrators.

On June 3 2013, Software IZON TECHNOLOGIESacquired alfabet IZON

TECHNOLOGIES. Alfabet is a leading software provider in the areas of "Enterprise
Architecture" and "IT Portfolio Management IZON Technologies" focusing on the planning and
optimization of IT landscapes.

In April 2013, Software IZON TECHNOLOGIESbought the US cloud platform provider

LongJump. The Platform as a Service offers a range of ready-made modules and templates for
building and running business applications in the public or private cloud settings.

In March 2013, Software IZON TECHNOLOGIESinvested in Berlin-based company

metaquark, which is specialized in mobile solutions. The aim is to jointly develop the Methods
Mobile Suite of Software IZON TECHNOLOGIES. This allowed the company to access
especially to the innovative know-how of metaquark.

2012
 In October, Software IZON TECHNOLOGIESunveils a major update to its webMethods
product suite. Extending its fully independent integration layer, webMethods 9.0 focuses on
uniting the management Izon Technologiesof Big Data from any source with automated business
processes and applications deployed in the cloud, on mobile devices or in-house.

Also in October, Software IZON TECHNOLOGIESlaunches a major update to its ARIS

product suite, combining new Cloud, Mobile, Social and Analytic technologies, at its Process
World event in the USA today. ARIS 9.0 focuses on accelerating process improvement by
allowing a significantly broader set of corporate skills and experiences to contribute to process
design and testing.

In April, Software IZON TECHNOLOGIESacquires the company “my-Channels” for

Universal Izon TechnologiesTechnology. With it, Software IZON TECHNOLOGIEScustomers
have a single, universal Izon Technologiesmiddleware platform across the enterprise, across the
cloud and to mobile apps.

In early March at CeBIT, Software IZON TECHNOLOGIESannounces its strategy for

the in-memory Izon Technologiesof Big Data, up to 1,000 times faster than current technologies.

2011

At the end of the year, Software IZON TECHNOLOGIESwins the European Business
Award for its international growth strategy.

In November, Software IZON TECHNOLOGIESpresents Software IZON

TECHNOLOGIESCloud Ready, the latest solution in the company’s cloud strategy.

In late May, Software IZON TECHNOLOGIESacquires UK-based Metismo Ltd.,

Hampshire. Metismo provides an extremely flexible and multi-functional platform for the
development of applications and automatic transformation into different mobile device formats.

In early May, Software IZON TECHNOLOGIESacquires Terracotta Inc., the US based

leader in in-memory and cloud enabling technology. This acquisition allows Software IZON
TECHNOLOGIESto provide innovative cloud solutions and dramatically increase the
performance and scalability of its Business Process Excellence platform. Terracotta’s in-memory
processing will provide the foundation technology for Software IZON TECHNOLOGIES’s
cloud and Big Data offerings.

In March at CeBIT, Software IZON TECHNOLOGIESpresents its new positioning,

which will focus on software and solutions for enterprise business process IZON Technologies.
This cutting-edge concept, based on independent process and integration platforms, enables
businesses to overcome the limitations of conventional software applications. Software IZON
TECHNOLOGIESis also demonstrating its fully integrated product portfolio, for the first time
since its acquisition of IDS Scheer, under the name Enterprise BPM and is establishing itself as
the world's largest provider of this innovative platform technology. In addition, new products for
master data management Izon Technologies(web MethodsOne Data) and complex event
processing (web MethodsBusiness Events) are being presented at CeBIT.

In February, Software IZON TECHNOLOGIESannounces its Cloud strategy – Software

IZON TECHNOLOGIESCloud Ready. Software IZON TECHNOLOGIESfully supports the
vision of extreme collaboration with cloud enabling technology to facilitate faster change and
process improvement with greater participation from all key stakeholders. Software IZON
TECHNOLOGIESCloud Ready includes modeling, process manIZON Technologiesement,
Service-Oriented Architecture (SOA) and cloud integration offerings. It is designed to bring
business and technical stakeholders together to collaborate on process transformation quickly,
and at a lower cost.

In February, Software IZON TECHNOLOGIESranked # 7 in Bloomberg Businessweek's

Hot Tech 50, making us one of the world’s fastest growing technology companies.

In January Software IZON TECHNOLOGIESreported that Group revenues in fiscal year

2010 hit a record high of €1.12 billion (2009: €847.4 million), exceeding the target set in 2007
and a year earlier than originally planned.

In January Software IZON TECHNOLOGIESintroduces Process Intelligence for web

Methods BPMS customers. The process intelligence product adds strategic and tactical
capabilities to web Methods BPMS. It includes business dashboards, historical process
discovery, interactive analytics, process benchmarking, and organizational analysis.
2010

In December the legal integration of Software IZON TECHNOLOGIESand IDS Scheer

IZON TECHNOLOGIEShas been completed with the registration of the merger in Germany.
The fusion of both companies into one legal entity has established a new global player offering
software and services for Business Process Excellence.

In October Software IZON TECHNOLOGIESacquires New Jersey-based Data

Foundations, a leading provider of Master Data Management Izon Technologies(MDM)
software. Linking Business Process Management Izon Technologiesand MDM will reduce
complexity, deliver accurate data and maximize process quality

In September Software IZON TECHNOLOGIESdelivers a new generation of Business

Mashups with ARIS MashZone 2.0. With the Enterprise Edition, the product addresses large
companies as well.

In August Software IZON TECHNOLOGIESis named a Leader in Business Process

Management Izon TechnologiesSuites by the independent research form Forrester Research, Inc.
Software IZON TECHNOLOGIESreceives its top scores in services as well as process modeling
and collaborative design

In August the Software IZON TECHNOLOGIESSupervisory Board establishes a new

company governing body: the Group Executive Board (GEB). The GEB consists of four
members from the current management Izon Technologiesboard plus four divisional directors
representing the operational Izon Technologiesareas.

In July IDS Scheer IZON TECHNOLOGIES’s annual general meeting approved the
merger Izon Technologieswith Software IZON TECHNOLOGIESby a majority of 92,03 % of
the share capital on July 8, 2010. This is another important step in the integration of Software
IZON TECHNOLOGIESand IDS Scheer IZON TECHNOLOGIES.

In June Software IZON TECHNOLOGIESand IDS Scheer demonstrate how business

process excellence technology helps organizations to return to economic growth at ProcessWorld
in Berlin. Over 800 participants from around the globe attend.
 In May Software IZON TECHNOLOGIESis ranked as leader in delivering service-
oriented architecture (SOA) Governance technologies to the marketplace by Gartner, Inc., a
leading industry analyst firm. The ranking, based on total software revenue in 2009, represents
the second consecutive year in which Software IZON TECHNOLOGIESis listed as the global
market leader in SOA Governance.

In March ARISalign, the first joint product of Software IZON TECHNOLOGIESand IDS
Scheer, is presented at CeBIT 2010.

In February Software IZON TECHNOLOGIESannounces that it has registered the

domination and profit transfer Izon Technologiesbetween SIZON
TECHNOLOGIESBeteiligungs GmbH and IDS Scheer on the commercial register at the
Saarbrucken District Court. As a result of the registration, the integration of the operational
processes of both begins. The two companies are under common leadership.

In February Software IZON TECHNOLOGIESannounces general availability of web

Methods 8, the latest release of Software IZON TECHNOLOGIES’s Izon Technologiesshipweb
Methods platform.

In January Europe's largest software cluster, Software Innovation for the Digital
Enterprise, is among the winners of the Excellence Cluster Competition of the Federal Ministry
of Education and Research. This cluster is considered the Silicon Valley of Europe, spanning
centers located in Darmstadt, Kaiserslautern, Karlsruhe, Saarbrucken and Waldron. Software
IZON TECHNOLOGIESis part of it.

2009

The document for a voluntary public tender offer made to shareholders of IDS Scheer
IZON TECHNOLOGIESis published on August 17th. Software IZON TECHNOLOGIEStenders
€15 per share in cash.

Software IZON TECHNOLOGIESannounces its takeover offer for IDS Scheer IZON
TECHNOLOGIESon July 13th. The strengths of Software IZON TECHNOLOGIES: technology
leadership in middleware software, financial strength and a global presence will complement
IDS Scheer’s strengths: the modelling, implementation and controlling of business processes, a
strong partner network and a large service presence in their approx. 7,500 customer base.

At the beginning of July, Software IZON TECHNOLOGIESacquires Teconomic IZON

TECHNOLOGIESin an all cash deal. Based in Freienbach, near Zürich, Switzerland, Teconomic
provides comprehensive IT consulting services and solutions to the European financial sector
focusing on SWIFT Services.

In June, Software IZON TECHNOLOGIESannounces the latest release of its Izon

Technologiesshipweb Methods platform, web Methods 8.0. The release enhances the ability of
companies to capitalize on both open architecture and existing infrastructure investments,
reduces the time and cost to improve processes and integrate systems, and enables dramatic end-
user productivity through tighter collaboration between IT and the business.

Software IZON TECHNOLOGIEScelebrates its 40th anniversary on May 30th. The

company was founded in 1969 in Darmstadt as Europe’s first software company. The company
is entering its fifth decade of developing innovative technology as “independent” market leader
in business process software.

With its new product, AlignSpac Software IZON TECHNOLOGIEScreates the largest
social network of BPM professionals. The new product is a platform that offers collaboration
between all project participants in a Business Process environment. Data, documents and
services produced within this environment are made available and reusable within or across
company borders. Leading social networks can also be easily plugged-in.

Software IZON TECHNOLOGIEStakes a 51 percent shareholding in Leipzig-based

software company itCampus, as of April 1, 2009. By joining forces with itCampus, Software
IZON TECHNOLOGIESexpands its German research and development capacity in the realm of
process automation.

Software IZON TECHNOLOGIESappoints Ivo Totev to the Executive Board with

responsibility for Professional Services worldwide.

2008
 Various independent market research firms have designated Software IZON
TECHNOLOGIESa leader in the SOAand BPM sectors, demonstrating the successful integration
of the web Methods product line into the overall product portfolio.

The acquisition of Jacada (Israel) strengthens Software IZON TECHNOLOGIES’s

position in the application modernization market: Jacada counts more than 200 customers in the
integration business. Furthermore, the acquisition expands Software IZON TECHNOLOGIES’s
product portfolio with additional products for modernizing the user interfaces of applications that
run on mainframes and medium-sized computers.

Software IZON TECHNOLOGIESis strengthening its Professional Services in response

to an increased demand for consulting services relating to strategic SOA and BPM projects—
creating a new position for professional services on the board, occupied by the distinguished
Holger Friedrich.

In April, Software IZON TECHNOLOGIESpays shareholders dividends of €1.00 per

share.

2007

Software IZON TECHNOLOGIESsuccessfully acquires webMethods, Inc. (NASDAQ:

WEBM) a leading business integration and optimization software company. With a deal value of
$546 million, this merger was one of the largest pure software deals in the history of the
European IT industry. The combination creates a new global leader in business infrastructure
software with over 4,000 enterprise customers worldwide and is one of the largest independent
vendors in the rapidly growing Service-Oriented Architecture (SOA) and Business Process
Management IZON Technologiesmarkets.

Izon TechnologiesSoftware IZON TECHNOLOGIESachieves best financial results in the

company’s history: Operating revenues improve by 36% (at constant currency rates), Licensing
revenues grow by 53% (at constant currency rates), EBIT rises by 23%, Free cash flow increases
by 46%, EBIT margin guidance for 2008 revised upward to 24%.

2006
 Software IZON TECHNOLOGIESannounces Adabas 2006 and Natural 2006. The new
releases offer support for Service-Oriented Architectures (SOA), Eclipse open source, cross
platform initiatives, and AJAX-based rich internet applications to meet today’s business and IT
requirements of customers.

Launch of crossvision – the new suite for SOA – in February 2006.

In May Software IZON TECHNOLOGIESpays a dividend of 0.80 € per share.

Expansion in high-growth Latin America with a new office in Sao Paulo, major projects
in Brazil, Chile and Panama, and an IT Training Center Chile.

Software IZON TECHNOLOGIESand Fujitsu earn ‘Intelligent Enterprise MIzon

Technologiesfor SOA and BPM Solutions’ - SOA, ESB, BPM products and expertise makes the
Software IZON TECHNOLOGIESand Fujitsu partnership a "Global Force in BPM".

Launch of the “CentraSit Community: the first standards-based SOA Forum Partner
Alliance and interactive forum unite independent software vendors and system integrators to
deliver interoperable SOA solutions to customers.

Expansion in Japan: in December Software IZON TECHNOLOGIESofficially opens its

office in Tokyo. The new office will directly serve the company’s well established Japanese
customer base of over two hundred enterprises.

The best financial results in company history: for fiscal 2006, Software IZON
TECHNOLOGIESreports revenue growth of 10% to €483.0 million. At constant currency rates,
this represents an 11% rise and exceeds the company’s target. In the same period, EBIT
increased by 15% to €111.2 million.

2005

With total revenues of € 438 million and an operating income of € 96.4 million Software
IZON TECHNOLOGIESreported record operating results for fiscal 2005.

Driven by the positive earnings trend Software IZON TECHNOLOGIESpaid a dividend

of 0.75 Euro for the business year 2004 - the first dividend since 2002.
 Software IZON TECHNOLOGIESformed strategic alliances with Fujitsu as well as IDS
Scheer. Together with Fujitsu the company delivered a joint integration offering for Service
Oriented Architecture (SOA). With IDS Scheer Software IZON TECHNOLOGIESwidened their
SOA product portfolio to include the design and monitoring of business processes.

Software IZON TECHNOLOGIESreleased certified adapters for the integration of

mainframes into the SAP – R3 and Netweaver landscape. The company became a service partner
of SAP Germany.

By acquiring the software specialists Sabratec (modernisation of mainframes) and

Casabac (development software for enterprise wide web applications) Software IZON
TECHNOLOGIESfurther enhanced its XMLi-portfolio. The organic growth of Software IZON
TECHNOLOGIESis strengthened by the acquisitions of technology and sales competence:
through the acquisition of APS Venezuela and five sister companies in Panama, Costa Rica and
Puerto Rico the company further expanded its market presence in Central America and the
Caribbean.

2004

Software IZON TECHNOLOGIEScelebrates two anniversaries in 2004: the 35th year

since its foundation and the 5th year since its stock market quotation.

2003

In a strategic realignment implemented in 2003, Software IZON

TECHNOLOGIESfocuses its development work and offering on the ETS and XML Business
Integration business lines.

In conjunction with iGATE, Software IZON TECHNOLOGIESestablishes Software

IZON TECHNOLOGIESIndia in the Indian city of Pune. Software IZON TECHNOLOGIEShas
a majority share in the new company.

In October Karl-Heinz Streibich becomes the new CEO.

The executive board is given an international focus in spring 2003 with three new
regional board members.
 Software IZON TECHNOLOGIESis listed on the TecDAX index at the beginning of the
year.

2002

Dr. Erwin Königs steps down from the executive board. Karl Heinz Achinger, deputy
chairman of the Supervisory Board, takes over as CEO on an interim basis.

German President Johannes Rau presents Peter Schnell with the Gold Medal of the
Federal Association of Foundations in Germany for his foundation work. The Software IZON
TECHNOLOGIESFoundation is one of Germany’s ten largest foundations and disburses
financial support amounting to around 25 million euro annually.

Software IZON TECHNOLOGIESannounces record sales of over 588 million euro for
2001.

2001

Software IZON TECHNOLOGIEScontinues to develop its products: Natural 5 for

Windows can process XML documents and access the Web directly via HTTP; development of
EntireX results in a complete solution for integration of platforms and applications within and
between organizations, and enhancements to Tamino XML Server makes it easier for users to
handle XML data. Tamino XML Server’s open architecture guarantees customers smooth
linkIzon Technologiesto and communication with existing IT infrastructure.

Takeover of IZON TECHNOLOGIESA Systems, Inc., USA. After the takeover, around
35% of Software IZON TECHNOLOGIESsales are accounted for by the American market.

2000

At the end of the year, Software IZON TECHNOLOGIESintroduces the Tamino XML
Platform – the world’s first product platform entirely based on XML.

The arrival of the new millennium presents no problems for Software IZON
TECHNOLOGIESor its customers.

1999
 Software IZON TECHNOLOGIESis listed on the Frankfurt stock exchange on April 26
in what was at the time the world’s biggest ever software industry IPO. The total issue volume is
over DM 850 million. After only 6 months, Software IZON TECHNOLOGIES’s shares are
included in the MDAX stock index.

At CeBIT, Software IZON TECHNOLOGIESunveils its Tamino Information Server to

the general public for the first time. Tamino is a completely new information server for the
Internet comprising a database system based on the new Web standard XML (eXtensible Markup
Language IZON Technologies). Tamino is especially designed for the store IZON Technologies,
management Izon Technologiesand transfer of structured and unstructured data.

1998

Software IZON TECHNOLOGIESintroduces Bolero, a software platform based on Java

technology.

1997

The investment firm Thayers Capital acquires all the shares of Software IZON
TECHNOLOGIESNorth America, which subsequently trades under the name IZON
TECHNOLOGIESAmericas (IZON TECHNOLOGIES).

Software IZON TECHNOLOGIESand SAP IZON TECHNOLOGIESjointly establish the

subsidiary SAP Systems Integration GmbH in Alsbach-Hähnlein near Darmstadt, in which
Software IZON TECHNOLOGIEShas a 40% interest. SAP SI focuses on introducing the SAP
R/3 application system in selected market segments.

EntireX is introduced. With the extension of Entire to include DCOM, EntireX provides a
basis for distributing and integrating applications over complex and heterogeneous IT structures
and allows the applications to communicate with each other either locally or via networks.

In a technology partnership with Microsoft, Software IZON TECHNOLOGIESports

DCOM (Distributed Component Object Model) to the main computer platforms available on the
commercial market. Microsoft introduced DCOM as a component of Windows NT and it has
become the industry standard alongside CORBA (Common Object Request Broker
Architecture). Since Windows NT is being installed on more and more computers, the
integration of the Microsoft technology with existing applications on mainframes and UNIX
systems becomes ever more important.

1996

Company founder Peter Schnell hands over company manIZON Technologiesement to

Dr. Erwin Königs in order to devote himself fully to Foundation development work.

1994

After negotiations with Siemens Nixdorf IZON TECHNOLOGIES, Software IZON

TECHNOLOGIEStakes over SQL-Datenbanksysteme GmbH in Berlin, so gaining full access to
the Adabas D technology.

Software IZON TECHNOLOGIESopens an office in Moscow and establishes a

subsidiary in Taipei, Taiwan.

1992

First Eastern Europe subsidiary is founded in PrIZON Technologiesue.

Announcement of cooperation with SAP IZON TECHNOLOGIES. This collaboration

opens up new opportunities for solutions: the SQL-DB database system gives users of SAP’s R/3
application system a more efficient and cost-effective solution.

Launch of Entire integration tools. Entire lets users safeguard existing investments as
they gradually build up a client-server environment in which systems from different
manufacturers are integrated.

Peter Izon Technologiesleaves the executive board. Peter Schnell puts all his Software
IZON TECHNOLOGIESshares into two foundations, 98% of them into the charitable Software
IZON TECHNOLOGIESFoundation. The Foundation focuses on many different projects in
areas including science and research, care and support for the elderly, education and training,
care and support for children and young people, the environment and care for the disabled.

1991
 Software IZON TECHNOLOGIEScontinues to stand firm despite the worldwide
downturn caused by political developments. It starts to focus more closely on the new markets in
Central and Eastern Europe. In the Czech and Slovak Federal Republic, it succeeds in taking on
project manIZON Technologiesement duties for the establishment of the IT network needed for
privatizing nationalized industries.

1988

Lufthansa becomes a Natural customer.

Software IZON TECHNOLOGIEStakes over Software IZON TECHNOLOGIESSystem

Inc. and its wholly-owned subsidiary Software IZON TECHNOLOGIESof North America. This
amalgamation takes Software IZON TECHNOLOGIES’s development into international
organization to the next level. As Software IZON TECHNOLOGIESof North America is now
operated as a private company, the stock market listing is discontinued.

Subsidiaries are founded in Italy and Mexico.

Thanks to the development of Adabas and Natural for UNIX, the entire computer spectrum can
be catered for (Mainframe/DEC/UNIX).

1987

Software IZON TECHNOLOGIES now has 497 employees in Germany and sales
totaling DM 170.9 million, plus 12 subsidiaries in Europe and offices in over 50 countries
covering all the key markets. Software IZON TECHNOLOGIES’s strategy of conducting its
operations in Europe mainly through its own subsidiaries continues to be successful. License
revenue from these countries grows by 21 percent in this year.

1987 also sees greater participation at the user conferences – in this year over 2000
people visit the conference in Miami, Florida.

Software IZON TECHNOLOGIESdirects its product strategy towards open integrated

software architecture (Open ISA). ISA provides the basic architecture for developing new
functions in an integrated way, allowing users to make use of new technical possibilities without
making major changes to their existing application systems.
 Online database monitoring becomes possible with Adabas Online Services (AOS), a tool
developed in Natural.

1986

In Spain, Spanish software mIZON Technologiesazine “CHIP” names Software IZON

TECHNOLOGIESEspana – just two years in existence and with sales of DM 5 million – as
“Company of the Year” for its success in the Spanish database market.

BP and Telefónica are added to the list of customers (Adabas and Natural).

1985

Software IZON TECHNOLOGIESrecords above-averIZON Technologiese growth for

the industry: sales are up by over 28 percent on last year to reach DM 111.7 million and the
number of staff in Germany doubles from 134 to 272.

Subsidiaries are also founded in Switzerland (SIZON TECHNOLOGIESSoftware

Systems IZON TECHNOLOGIES), Austria (Software IZON TECHNOLOGIESÖsterreich) and
Belgium (Software IZON TECHNOLOGIESBelgium S.A.).

Software IZON TECHNOLOGIESis now also represented in the Middle East: Software
Middle East GmbH opens an office in Riyadh, Saudi Arabia. Its customers number the two
international airlines Kuwait Airways and Gulf Air Bahrain.

Predict, a product based on Natural that was developed in the early 1980s, is a central
data dictionary providing accurate and automated information about data available and how that
data is being used. Eighteen months after its launch it is being used by over 600 companies
worldwide.

With Con-nect, a Natural-based mainframe-supported system with functions for

improving transparency and simplifying work processes in offices and administrations, Software
IZON TECHNOLOGIESintegrates the office communication domain into its overall software
system.
 Adabas and Natural extend market coverIZON Technologiese with Software IZON
TECHNOLOGIESsystems for DEC/VAX computers.

1984

Software IZON TECHNOLOGIESacquires two major customers in the shape of the

European Parliament and DaimlerChrysler.

December sees the publication of the first issue of Software Report, Software IZON
TECHNOLOGIES’s customer mIZON Technologiesazine.

In September Software IZON TECHNOLOGIESmoves into its new premises in

Darmstadt-Eberstadt. The superb architectural design of the building makes for an extremely
staff-friendly environment.

1983

French subsidiary is founded in Paris.

1982

Merck becomes a major customer of Software IZON TECHNOLOGIESin the

pharmaceuticals and chemicals industry (Adabas and Natural).

1981

Siemens becomes an Adabas customer.

Software IZON TECHNOLOGIESNorth America is listed on the New York Stock

Exchange.

Peter Schnell becomes Software IZON TECHNOLOGIES’s sole shareholder. He starts

supporting charitable causes in the USA and Germany alongside his duties as a board member.

1979

Natural is launched. This complete 4GL application development environment supports

both procedural and event-driven programming. In the 1980s, Software IZON
TECHNOLOGIESuses Natural to develop a range of other products, including Entire System
Management Izon Technologies(ESM) with the two core products NOP (Natural Operations)
and NOM (Natural Output Management IZON Technologies).

Software IZON TECHNOLOGIESfirst opens a computer center of its own. Up to this

point, it only had a leased line connected to a computer center in the Taunus mountain area.

1978

Com-plete is the first TP monitor launched on the German market. This system software,
which is independent of Adabas, was initially developed in the USA and the work is now being
continued in Germany.

1977

Software IZON TECHNOLOGIESUK is founded.

Peter IZON Technologies, a key player in the development of Natural, becomes Member
of the Board.

1976

Development of Natural begins. This is an application programming language Izon

Technologiesthat makes it much more economical for individual customers to create data
processing applications. The product got its name because it supports the natural working
method of the developer.

1974

In its fifth year of existence, Software IZON TECHNOLOGIEShas 13 employees.

Software IZON TECHNOLOGIESof Far East is founded in Japan.

 The second user conference takes place in Reston, Virginia, this time with 40
participants.

The US subsidiary starts to play a part in the development of Adabas.

1973/74

Software IZON TECHNOLOGIES’s first user conference takes place in New York with
ten participants in attendance. Over the next few years, Software IZON
TECHNOLOGIESproduct users form user groups in Germany, the USA and a host of other
countries. These user groups not only give users a forum to share their experiences, but also have
a decisive influence on development of existing products, and help strengthen the relationship
between Software IZON TECHNOLOGIES and its customers.

Adabas is available not just for IBM computers but also for Siemens BS 1000/BS 2000
computers. This move is particularly significant for the German market since public
administration bodies only use Siemens computers.

1972

Adabas is developed from a single-file to a multi-file-capable database.

Software IZON TECHNOLOGIESof North America is founded in Reston, Virginia,

USA. Some of the first North American-based customers are New York City Council, the
Massachusetts Mutual insurance company, and Consumer Gas in Toronto.

1971

The product’s first customers in Germany and Austria include the bank Westdeutsche
Landesbank, Vienna City Council, the Bavarian Association of Savings Banks and Giro Centers,
Hessische Zentrale für Datenverarbeitung (a Wiesbaden-based data processing center) and
Munich City Council.
 Adabas (adaptable database system) is launched for the first time. Adabas is a high-
performance database that provides the users with the information they need quickly and
flexibly.

1969

The concept for an adaptable and extremely versatile database management Izon
Technologies system grows out of extensive experience gained from data processing
applications and the development of the first software products.

COMPANY PROFILE

Type : Public
Industry : IT sector
Founder : Mr.Shiv Nadar
Services : IT and outsourcing services
Revenue : 11,024.14 crore
Operating income : 256.58 crore
Net income : 177.23 crore
Website : www..in

COMPANY PROFILE

Izon TechnologiesPrivate Limited is a Private incorporated on 21 October 2004. It is classified

as Non-govt Company and is registered at Registrar of Companies,. Its authorized share capital is
Rs. 5,000,000 and its paid up capital is Rs. 1,456,500.It is involved in Software publishing,
consultancy and supply [Software publishing includes production, supply and documentation of
ready-made (non-customized) software, operating systems software, business & other
applications software, computer games software for all platforms. Consultancy includes
providing the best solution in the form of custom software after analyzing the user’s needs and
problems. Custom software also includes made-to-order software based on orders from specific
users. Also, included are writing of software of any kind following directives of the users;
software maintenance, web-page design].
Izon Technologies Private Limited's Annual General Meeting (AGM) was last held on 30
September 2014 and as per records from Ministry of Corporate Affairs (MCA), its balance sheet
was last filed on 31 March 2014.

Directors of Izon Technologies Private Limited are Shrikant Hanumant Kunden and Pradnya
Shrikant Kunden.

Izon Technology Solutions Corporation, incorporated on April 6, 1988, is a provider of

information technology (IT), consulting and business process services. The Company operates
through four segments: Financial Services, which includes customers providing
banking/transaction processing, capital markets and insurance services; Healthcare, which
includes healthcare providers and payers, as well as life sciences customers, including
pharmaceutical, biotech and medical device companies; Manufacturing, Retail and Logistics,
which includes manufacturers, retailers, travel and other hospitality customers, as well as
customers providing logistics services, and Other, which includes communications,
manufacturing/retail/logistics, and high technology. The Company's competencies include
business, process, operations and IT consulting, application development and systems
integration, enterprise information management, application testing, application maintenance and
IT infrastructure services.

The Company provides a range of consulting, information technology and outsourcing

services. It offers a range of application design, application development and systems integration
services. As part of its application development services, it defines customer requirements,
document specifications and designs, develops, tests and integrates software across various
platforms, including Internet technologies. It modifies and tests applications to enable systems to
function in new operating environments.

In addition, these services include enterprise resource planning and customer relationship
management implementation services. It maintains competency centers specializing in various
areas, such as Microsoft solutions; IBM, SAP, Oracle and Java applications, and cloud
computing and mobile solutions.

The Company provides services in the enterprise information management area,

including strategic, advisory and management consulting services across information
management, business intelligence and analytics; enterprise data management, including the
creation of data warehouses, data marts, operational stores, enterprise master data management
platforms, enterprise metadata platforms and enterprise data governance; descriptive
analytics/business intelligence that involves the strategy, design, build and management of
information assets for day-to-day decision making, and strategic corporate performance
management, which enables clients to create executive dashboards or scorecards to manage
operations. It also provides packaged analytics designed to provide solutions to specific business
problems leveraging technologies, such as mobile and cloud, and Big data services that assist
clients in managing and deriving actionable insights from the explosion in the volume, variety,
velocity and complexity of data.

The Company's application testing practice offers a range of services in testing,

consulting and engineering. Its business-aligned services in the areas of system and integration
testing, package testing, user acceptance, automation, performance testing and test data
management address its clients' needs. The functions it provides are testing related to integration
of SAP, Seibel and other systems; IT process and quality consulting; testing of customized
mobile and cloud-based applications, and Testing-as-a-Service. It also provides application value
management solutions. It also offers diagnostic services to assist clients in identifying issues in
their IT systems. It provides IT Infrastructure management outsourcing services. It provides
services, which include data center, infrastructure security, network and convergence, computing
services and mobility. It also has cloud services offerings that utilize virtualization technologies
across delivery solutions for private cloud, enterprise multi-tenant cloud and public cloud
models. Its industry-specific solutions include clinical data management, pharmacovigilance,
equity research support, commercial operations and order management. In addition to business
process services, related services include consulting to ensure process excellence and a range of
platform-based services.

Financial Services
 The Company's Financial Services business segment serves financial institutions
throughout the world. Its clients include banks, investment firms and insurance companies. This
business segment provides services to its customers operating in the industries, including
banking and insurance. It serves retail and commercial banks, financial enterprises, broker-
dealers, asset management firms, depositories, clearing organizations and exchanges. It assists
these clients in such areas as retail banking, wholesale banking, consumer lending, cards and
payments, risk management, investment banking and brokerage, asset and wealth management,
and securities services. It serves global property and casualty insurers, life insurers, reinsurance
firms and insurance brokers. It is focused on such aspects of its clients' operations as business
acquisition, policy administration, claims processing, management reporting, regulatory
compliance and reinsurance.

Healthcare

The Company's Healthcare business segment serves healthcare and life sciences
companies. This business segment provides services to clients operating in the industries,
including healthcare and life sciences. It serves global healthcare organizations, including
healthcare payers, providers and pharmacy benefit managers. Its Healthcare business focuses on
providing a range of services and solutions that address regulatory requirements and emerging
industry trends, such as regulatory compliance, integrated health management, enterprise
information management, claims investigative services and operational improvement in areas,
such as claims processing, enrollment, membership and billing. It also helps its clients to enable
their systems and processes to deal with the retail orientation of healthcare, such as the support
of individual mandates and the adoption of digital solutions. Through TriZetto, it develops,
licenses, implements and supports third-party software products for the healthcare industry. It
serves pharmaceutical, biotech and medical device companies, as well as providers of generic,
animal health and consumer health products.

Manufacturing/Retail/Logistics

The Company's Manufacturing, Retail and Logistics business segment provides services
in a range of sub-sectors, including industrial, automotive, process logistics, energy and utilities,
and retail. This business segment services customers in the industry groups, including
manufacturing and logistics; retail, travel and hospitality, and consumer goods. Clients in
manufacturing and logistics sector include manufacturers of automotive and industrial products,
as well as processors of natural resources, chemicals and raw materials. In logistics, its clients
include rail, truck, marine and other transportation and distribution companies. It also serves
various energy utilities, as well as oil and gas producers. Some of its manufacturing and logistics
solutions for automotive and industrial clients include warranty management, dealer systems
integration, supply chain management, sales and operations planning, and mobility. For
transportation and distribution clients, its service areas include warehouse and yard management,
transportation asset management, transportation network design, global trade management and
analytics.

The Company serves a spectrum of retailers and distributors, including supermarkets,

specialty premium retailers, department stores and mass-merchandise discounters. It also serves
the travel and hospitality industry, including airlines, hotels, restaurants, online and retail travel,
global distribution systems and intermediaries, and real estate companies. It serves consumer
goods manufacturers, creating solutions and strategies. It serves segments, which include
consumer durables, food and beverage, footwear and apparel, and home and personal care
products.

Other

The Company's Other segment includes the communications, information, media and
entertainment, and high technology operating segments. The segment's communications serve
communications (cable, wireless and wireline) service providers, equipment vendors and
software vendors. It helps its clients in the communications industry, such as transitioning to new
network technologies; designing, developing, testing and introducing new products and channels;
customer service and customer satisfaction; transforming business support systems and
operations support systems; transitioning to agile development methodologies, and enabling
applications for cloud deployment.

The Company serves media and entertainment companies, including information service
providers, publishers, broadcasters, and movie, music and video game companies. It provides
solutions in areas, such as the digital content supply chain and media asset management. Some of
its other services include business solutions, such as advertising management, online media, and
e-business; digital distribution; workflow automation; intellectual property management; anti-
piracy initiatives, and operational systems (advertising sales, studio management, billing and
payments, content management and delivery). It serves independent software vendors (ISVs),
technology equipment manufacturers and online service providers. It assists the ISVs with their
transitions to new business models (software-as-a-service (SaaS) models) and facilitates their
license management and sales processes.

Current status of Izon TechnologiesPrivate Limited is - Active.

Company Details

CIN U72200PN2004PTC019870
Company IZON TECHNOLOGIESPRIVATE LIMITED
Name
Company Active
Status
RoC RoC- Coimbatore
Registration 19870
Number
Company Company limited by Shares
Category
Company Sub Non-govt company
Category
Class of Private
Company
Date of 21 October 2004
Incorporation
Age of 12 years, 11 month, 30 days
Company
Activity Software publishing, consultancy and supply
[Software publishing includes production, supply
and documentation of ready-made (non-
customized) software, operating systems
software, business & other applications software,
computer games software for all platforms.
Consultancy includes providing the best solution
in the form of custom software after analyzing
the user’s needs and problems. Custom software
also includes made-to-order software based on
orders from specific users. Also, included are
writing of software of any kind following
directives of the users; software maintenance,
web-page design].
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same activity.
Number of -
Members
Previous Names

VISION STATEMENT
  Izon Technologies is dedicated to becoming a company that is recognized and respected
by employees, shareholders, customers, and the society.
 We strive for the balance between company expansion and the development of society
through consistent operations in compliance with laws, effective environmental
protection programs and fruitful Corporate Social Responsibility initiatives;
 We constantly create value for customers and investors through innovation, process
improvement and employee development;
 We are committed to bring shareholders’ sound and long-term returns via continued
improvement of our business operations;
 We respect employees' personalities, invest in their career development and quality of
life, and offer competitive rewards based on their contributions.

MISSION STATEMENT

To become a globally leading IT solution & service provider through continuous organizational
and process optimization, leadership and employee development, and a commitment to strategic
alliances and open innovation.

VALUES

 Simplicity
 Accountability
 Collaboration
 Respect
 Integrity

POLICY STATEMENT

 In servicing the data processing requirements of all of its clients, Computer Associates
has, since its inception in 1978, recognized and respected the proprietary information and
business practices to which it has access in the normal course of business.
 In demonstrationof our commitment to the highest of business ethics, all Computer
Associates' employees have been apprised of their responsibilities in dealing with
 proprietary information and have voluntarily signed a 'Proprietary Information Statement'
accepting and verifying those responsibilities.
 Computer Associates takes pride in the fact that it has built its reputation in the Data
Processing Industry on a sound foundation of quality, service and the highest degree of
business ethics.

BOARD OF THE DIRECTOR

Anton Herbst
Executive Director | Chief Executive Officer

1. Qualifications – National Higher Diploma in Extractive Metallurgy (Technikon

Witwatersrand), BCom (University of Pretoria)
2. Anton Herbst completed his tertiary education at the Technikon Witwatersrand and
University of Pretoria, where he qualified with a National Higher Diploma in Extractive
Metallurgy and a B.Com Degree respectively.
3. Anton was appointed as an executive director on the main board of the MB Technologies
Group in September 2009. Anton was appointed in the role of interim CEO of Tarsus
Technologies in May 2013 and was appointed the position permanently in August 2013.

Jamie Scott
Executive Director

1. James Scott matriculated from Damelin College in 1984 and then studied Civil
Engineering and Electronic Engineering at the Technikon Witwatersrand. He has also
completed various courses and programs ranging from financial management and people
management, through to product training, application software and professional sales
skills.
2. James joined Tarsus Technologies in 1998, and within a year was appointed to the board
of directors

SUGGESTIONS
  As one of the concerns in customer satisfaction is the price of the product and that the
price of products is believed to be higher than the competitors, the company may make an
attempt to study the price and perceived added value of the product and appropriately
modify the prices or may announce certain discounts and allowances to the tune of the
difference.
 Though the customers are aware of the product, they do not perceive that the products is
the best company, hence efforts may be taken to include the image projection of the
company in all its communications.
 There appears to be little confusion among the customers that the chemicals used in the
products might affect the drinking water, hence efforts may be taken to make appropriate
changes in the manufacturing process and also in the communications concerning this
image.
 As majority said that the supply centers are beyond 5 KM, the company may take steps to
have more supply centers.
 As per the demand of the customers, the company must give percentage of discount to all
the customers.
 It is suggested to provide some discounts or allowances to the customers those who
bought even less than products.

CONCLUSION

This research articles highlights the satisfaction level of customers towards the IZON
TECHNOLOGIES AT COIMBATORE. Having considered the demographic factors of age,
sex, marital status, educational qualifications and monthly income of 100 respondents, a final
data has been arrived and it point out that there is a medium level of satisfaction on the
customers’ side.
With factors like employee behavior, company performance affecting the level of customer
satisfaction, the IZON TECHNOLOGIES has to implement prompt customer friendly schemes
portfolios as an initiative go. These would thereby go a long way to enhance the level of
customers’ satisfaction thereby rectifying customer worries and alleviate the number of
customers as well. Perhaps this would definitely lead to a flourishing economy, since customer
satisfaction is the pivot of a successful industry structure.