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Lecture -2
Topic : The professional decision-making process
• Once the routine aspects of the situation have been addressed, the
pharmacist can apply judgement and experience within a systematic
framework of questions and options to achieve a resolution .
Rational reasoning
• Not only that but to consider whether the reasons are rational
(i.e. reasonable in the circumstances).
• Your reason is that you don’t like the Scots! Clearly, this is not
an acceptable reason for your decisions.
Value-based reasoning
• One way of establishing that reasons are rational would be to base
them on evidence.
• The decision may not seem rational to you as the pharmacist but is
very much so for the patient, who will bring his or her own values
into play.
Recorded decisions
• Avoid harm.
• When you have all the information that you can get, you will find
that some facts are going to be more important than others.
• Decide what priority and value you attach to the interests of the
following:
the patient or customer
those near to the patient
those in contact with the patient
your own profession and other professionals with whom you work
your employer and work colleagues
yourself.
Stages of decision making,
Cont…..
• Good pharmacy practice requires that the pharmacist balance
the disparate interests of all the parties concerned and are
prepared to record where necessary and justify the reasoning
that led to your eventual decision.
Stages of decision making,
Cont…..
Stage 3 Generate options
• In other words, ask yourself: ‘What could I do in this
situation?’